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Gamify the experience with badges, leaderboards, and challenges to increase engagement. Provide proactive support by anticipating and addressing user problems before they occur. Create comprehensive self-service resources to enable users to solve problems independently. The result? The solution?
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Resolve issues quicker and provide efficient customer service. Free up support staff to focus on more complex issues by also adding self-service resources. Web app customer support offers much more functionality and a better userexperience compared to mobile app support due to the larger screen size and more feature space.
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Wide variety of different survey formats, including NPS, CSAT and CES Feedback options include Five Stars, Thumbs-up and Emojis As well as email, you can send surveys by SMS or link Embed surveys onto your website, or create a native mobile survey on iOS. Delighted Dashboard. Feedier Dashboard. Promoter Dashboard.
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Most importantly, a feedback button is usually a discreet component so it doesn’t get in the way of userexperience. When a user clicks on a feedback button on a website, a pop-up or slide-in feedback form displays on the screen or overlays the current page. Interactive user feedback widget in Medallia.
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