Product Talk

FEBRUARY 14, 2024

Meet the Continuous Discovery Champion, Tali Melchior Tali Melchior is the Director of Product Management at Texthelp , an inclusive technology company that specializes in tools that help people in education or in the workplace read, write, and research with confidence.

Analytic Tools 273

Analytic Tools Research Software Product Research User Testing 273

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Alchemer Mobile

MAY 19, 2021

Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. Lucky for you, we’ve created lots of educational content about how to analyze and act on the mobile feedback you’ve received.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Userpilot

MARCH 30, 2025

Plus, it connects with the web version so you can track the user experiences across mobile and web platforms. To start using Pendo mobile, you need to install the Pendo Mobile SDK in your app so it can track all the users data and connect it with the web app. Dashboards. Custom dashboards and reports.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Reporting Tools 66

Userpilot

AUGUST 20, 2024

Beable Education is an e-learning platform designed to enhance literacy and prepare K-12 students for life and career success. We chatted with Ann Marie McNamara, Beable’s Senior Product Manager, about how the company used Userpilot analytics and feedback features to enhance user experience and engagement. Userpilot dashboard.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

The Product Coalition

OCTOBER 8, 2023

User Experience (UX) Creating an intuitive and user-friendly interface is vital to engage users effectively. The user experience encompasses how users interact with the platform, access predictions, and customize their settings. A seamless and enjoyable user interface encourages user retention.

Data Visualization 143

Data Visualization Reporting Tools Feedback Software Customer Feedback 143

Userpilot

MAY 20, 2024

Create comprehensive self-service resources to enable users to solve problems independently. Offer educational resources like guides and webinars to help users maximize product value. Regularly collect and act on customer feedback to improve the user experience. The result? The solution?

Data Visualization 105

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 105

Userpilot

SEPTEMBER 26, 2024

They used the NPS dashboard to monitor customer sentiment, prioritize feedback, and act on negative feedback quickly. The ease of creating and using surveys, combined with strong customer support and educational content from Userpilot, helped Unolo enhance its overall customer experience. . And engage them accordingly.

Product Research 105

Product Research Feedback Software Data Visualization Analytic Tools 105

Alchemer Mobile

NOVEMBER 10, 2022

Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. Lucky for you, we’ve created lots of educational content about how to analyze and act on the mobile feedback you’ve received.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

AUGUST 17, 2024

TL;DR A click tracker records where users click, providing insights to optimize layout and enhance user experience. Tracking user click data helps understand user behavior, optimize conversion rates , and improve product development. Product usage dashboard in Userpilot. Automatic data capture in Userpilot.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Customer Feedback 111

Userpilot

APRIL 30, 2024

Increase customer perceived value by collecting user feedback and analyzing user behavior to identify improvement opportunities and guide product development. Another way to deliver more customer value is by educating them, for example, through product-led webinars. And find ways to optimize the user experience.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

DECEMBER 31, 2024

Add different types of modules and educational resources Userpilot supports a variety of content formats, including articles, case studies, videos, webinars, and more. That, in turn, lets you cater to your user bases diverse learning needs. Its particularly helpful when you cater to a global user base.

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Feedback Software 52

Userpilot

MAY 27, 2024

The overall user experience. These include: Demographics – age, education, income. Promoting new features to your users with Userpilot. Product education and adoption : Create a custom resource center with various content formats to cater to all segments. Analytics dashboards in Userpilot.

Data Visualization 105

Data Visualization Product Research User Testing Customer Experience 105

Userpilot

FEBRUARY 13, 2025

For example, when launching a new feature, the right data visualization tool will let you track user interactions through a funnel report. The goal is simple: make data easy to understand and improve user experience quickly. Pricing starts at $30/user/month, with a free trial available.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Feedback 52

Userpilot

MARCH 30, 2025

Track them using analytics tools that monitor user behavior and identify trends. Userpilot ‘s mobile app performance dashboard. ” The user’s inactivity triggers this notification, which highlights relevant information within their assigned projects. Mobile app slideout builder in Userpilot.

Analytic Tools 66

Analytic Tools Feedback Software Download Onboarding KPIs 66

Userpilot

MARCH 7, 2024

Gamifying the customer experience , for example with leaderboards, celebration animations, or progress bars , makes it more engaging and increases retention. Webinars not only educate existing users and keep them engaged but also attract potential customers seeking a solution to their problems. Keep them engaged.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

UX Planet

JULY 11, 2024

The ideas and designs presented here are solely my own and are intended for educational and illustrative purposes only. There are numerous ways to address this issue, ranging from financial education programs and providing syllabuses to various digital and non-digital solutions. Lack of personalized insights.

Research Software 96

Research Software Data Visualization Feedback Software Onboarding KPIs 96

UX Planet

FEBRUARY 6, 2025

They want an immersive digital experience that delights, supports, educates andrewards. Beyond pure functionality, these platforms blend education, entertainment and lifestyle perks into their offerings, aiming to create a sense of excitement and loyalty that goes well beyond the usual banking relationship.

Banking 76

Banking Data Visualization Feedback Software Customer Experience 76

Mind the Product

MARCH 7, 2018

These “product-led” companies sell to other businesses but take their cues from companies like Facebook and Snapchat to create sales models, products, and user experiences that drive customers to use the product more. This is hugely important for the first-run experience of any complex product. ” – Matt LeMay.

Data Visualization 143

Data Visualization Analytic Tools Feedback Software Product Research 143

Userpilot

AUGUST 6, 2024

Understanding how customers engage with your product helps tailor their experience, improve satisfaction , and reduce churn, which leads to sustainable growth. 15 creative customer engagement ideas: Personalize the customer experience by tailoring onboarding flows, dashboards, and messaging to specific user personas.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Userpilot

JUNE 29, 2024

How Userpilot can take your product analytics to the next level: Feature tags and custom events to enable you to understand user behavior and make data-driven decisions. Heatmaps to help you visualize user interactions. Custom analytics dashboards for tracking your key metrics in one place. Creating custom events in Userpilot.

Analytic Tools 105

Analytic Tools Data Visualization Reporting Tools Research Software 105

Userpilot

MAY 7, 2024

A product adoption software or digital adoption platform is a type of software that enhances the user experience and aids user adoption through helpful flows, in-app guidance, tooltips, etc. It guides users through a product’s features and functionalities to drive engagement and boost long-term adoption.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Gainsight

JUNE 28, 2024

Thousands of customer education, customer success, community, and product pros shuffled through the doors of St. Now, I want to share my biggest takeaways from every session and what I think they mean for the future of digital customer education. Her mission? What new opportunities will AI create for retaining customers?

Feedback Software 52

Feedback Software Analytic Tools Education Reporting Tools 52

Userpilot

MARCH 24, 2025

In this role, you will define and execute the mobile product strategy, enhancing the user experience for field service professionals while driving seamless integrations with enterprise systems. Experience leading product teams building consumer products in personal productivity, search, education, or messaging.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Userpilot

JULY 14, 2024

TL;DR Customer segmentation separates users into smaller groups based on shared characteristics to personalize user experiences and optimize marketing campaigns. There are two customer segmentation models (property and behavior) and multiple types within them: – Demographic — age, gender, income, and education.

Data Visualization 109

Data Visualization Analytic Tools Reporting Tools Research Software 109

Userpilot

JULY 16, 2024

Hopstack’s differentiator is its exceptional user experience. The platform allows users to customize their dashboard UI by adding/removing elements, depending on the project they’re working on. Users have complete control over their interface, which makes ClickUp the preferred tool of many.

Differentiation 111

Differentiation Analytic Tools Research Software Feedback Software 111

Userpilot

JULY 14, 2024

Starting a career as a business intelligence analyst requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for business intelligence analysts, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Embedded Analytics 98

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 98

Userpilot

JULY 23, 2024

Userpilot is an all-in-one growth platform that can assist you through the product development lifecycle with features like user feedback surveys, funnel analytics, analytics dashboards, and onboarding UI patterns. You need to continuously track and analyze users’ behavior inside the product to spot gaps in the user experience.

Analytic Tools 109

Analytic Tools Feedback Software Research Software Data Visualization 109

Userpilot

JULY 31, 2023

It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding. WalkMe for employee experience: feature overview As an employee onboarding platform, WalkMe is used for retraining existing employees when implementing new software solutions and onboarding new staff.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

JULY 16, 2024

Here are some ways tech PMs can use and benefit from Userpilot: Create code-free in-app surveys to collect user feedback and make data-driven decisions. Track key product metrics with analytics dashboards. Identify friction points in the user experience using funnel analysis and path analysis.

Analytic Tools 111

Analytic Tools Research Software Data Visualization Feedback Software 111

Amplitude

SEPTEMBER 21, 2020

Awareness: When users know about your product, and you have their attention. Interest: When users start interacting with your product in a meaningful way. Desire: When users experience the value of your product and are motivated to convert. Action: When users convert.

Analytic Tools 124

Analytic Tools Research Software User Testing Data Visualization 124

Userpilot

JUNE 12, 2023

In-app feature announcements are the most effective when they appear at the moment the user needs the feature. Use a range of different in-app messages to educate users about new features. Refine your adoption strategy in small increments and test it with small batches of users. Activated: when users experience the Aha!

Onboarding KPIs 19

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 19

Gainsight

OCTOBER 20, 2021

In fact, a Dimension Data study found 84% of companies that proactively work to improve customer experience see a revenue increase. By focusing on improving your product and user experience, you spend less time and money searching for new customers. You save time and money. A big reason for this is the very nature of the market.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

SEPTEMBER 30, 2024

We caught up with Wei-Di Huang, the Senior Product Manager at CYBERBIZ , to talk about his Userpilot experience. CYBERBIZ success story – a quick summary Challenges : CYBERBIZ needed to redesign its admin panel to enhance the user experience and effectively introduce its new features.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JULY 29, 2024

Finally, you can provide proactive support through in-app messaging and extensive customer education that empowers users to solve their problems. To do this, you can use specialized feedback tools that allow you to visualize feedback data with a dashboard or tag open-ended questions to identify recurring themes.

User Friction 98

User Friction Feedback Software Analytic Tools Data Visualization 98

Userpilot

JULY 22, 2024

Instead of just summarizing past data points, it attempts to make educated predictions about what might happen in the future. It uses data aggregation and data mining techniques to provide insights into historical performance and trends, often through reports and dashboards. Tracking user data with Userpilot. SAP dashboard.

Data Visualization 104

Data Visualization Analytic Tools Research Software Feedback Software 104

Userpilot

MAY 17, 2023

We also look at a few examples of companies delivering outstanding product experiences. TL;DR Product experience (PX) is the overall response that the product evokes in users when they interact with it. User experience (UX) refers to how easy it is for users to accomplish their goals inside the product.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98