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How To Run a Successful SaaS Onboarding Process and Retain Most Customers

Userpilot

TLDR; SaaS customer onboarding is the product guidance and education new customers receive when they first sign up for your product. Just a name and email address are enough to get started. SaaS customer onboarding is the ongoing process of educating customers on your product and supporting them achieve their goals with it.

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Walkme Product Tours – All You Need to Know + Alternatives

Userpilot

WalkMe is one of the biggest names among digital adoption platforms (DAP). In addition to product tours, WalkMe offers a powerful dashboard for product usage analytics. WalkMe analytics dashboard. To be fair, WalkMe earns accolades for its customer education efforts, but that leads us to the next point…. What is WalkMe?

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5 Tech Trends in 2019 We Need to Consider as a Design Team

UX Studio: Product Management

Companies like Vuzix and Microsoft are already working on those things for the enterprise, but also companies like Google or Apple, which is already building AR experiences into pretty much every device today. Healthcare, financial management or education – just to name a few – started going through great digital transformation.

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New User Onboarding SaaS: How to Onboard New Users And Drive Adoption

Userpilot

New user onboarding is the process of educating first-time users into deriving value from your product through contextually triggered in-app onboarding flows. Instead, we mean the process of educating new users on how best to derive value from your product. Let’s begin. What is user onboarding process?

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10 SaaS Knowledge Base Examples and Best Tools to Build Yours

Userpilot

Think about your underlying information architecture: make sure you name any articles, documents, and guides in an intuitive way that helps customers find what they’re looking for. A nice feature here is the interactive ‘Asana Academy’, encouraging customers to educate and upskill themselves in a user-friendly interface.

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Microsoft AppInsights or Revulytics Usage Intelligence?

Revulytics

The solution has a name: software usage analytics. Delivering in-app messages to reach users and educate them with timely, relevant information. Microsoft Application Insights dashboards provide significant data on web application performance and failure. Exceptions and stack trace reporting.

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Top 15 Customer Engagement Ideas to Improve Retention Rate

Userpilot

15 creative customer engagement ideas: Personalize the customer experience by tailoring onboarding flows, dashboards, and messaging to specific user personas. Constantly educate customers through product-led content , certification programs, knowledge bases, and webinars. And they’re a chance to collect customer feedback.