The Product Coalition

APRIL 25, 2022

The Best Product Managers use Product Management Software for: We’ve broken down this list into four stages of the feature life cycle that contributes to building the product value: opportunity identification and validation, design and prototyping, feature development, and launch and iteration.

Analytic Tools 171

Analytic Tools Data Visualization Feedback Software Research Software 171

Product Talk

SEPTEMBER 4, 2024

. – Tweet This The product team at Botify knows this all too well. While Chief Product Officer Christophe Frenet initially guided this transition, many members of the team stepped in to facilitate this process. However, Claire adds it wasn’t all bad. Along the way, they’ve given a lot of thought to this process.

Product Research 225

Product Research Onboarding KPIs CTO Coach Research Software 225

Userpilot

AUGUST 17, 2024

Results : Implementing Userpilot allowed Zoezi to prioritize development efforts based on actual user behavior, leading to better resource allocation. They had to leave the app and use email, which was inconvenient and led to poor user experience. Zoezi uses Userpilot mainly to: Monitor product usage from the analytics dashboards.

Data Visualization 105

Data Visualization Customer Feedback Customer Experience Analytic Tools 105

UX Planet

FEBRUARY 5, 2025

Last but not least, in customer-oriented and agile teams, decision-making criteria are often narrowed down for efficiency to a single question: What business value does this bring to the customer? This approach is also effective in hierarchical teams, where members often expect the lead to take action in case of ambiguity.

Technical Advisors 77

Technical Advisors Analytic Tools Feedback Software Reporting Tools 77

Intercom, Inc.

MAY 3, 2018

Here are five quick takeaways: Instead of relying on word of mouth to permeate the team, write things down. If Rohini’s team is making changes to the UI or the front end, they can test quickly and easily, but because their core product is payments-based, much more rigor is required compared to your typical software product.

User Testing 195

User Testing Customer Feedback Customer Experience Data Visualization 195

Intercom, Inc.

DECEMBER 12, 2018

Stacks can be developed at the project, team, or functional level and are regularly used to improve internal collaboration, measure the impact of marketing activities and reach customers in new ways. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

The Product Coalition

JULY 6, 2022

Fifteen years ago Ben Horowitz published his now famous memo, “G ood Product Manager/Bad Product Manager ” in which he posits that “A good product manager is the CEO of the product”. A bad CEO takes the credit and passes on the blame. A bad CEO assumes they have the best idea in the room. I’d prepare a problem brief?—?a

Data Visualization 125

Data Visualization Weak Development Team Technical Review Reporting Tools 125

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Userpilot

MARCH 9, 2023

The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value. Bad customer support: One bad experience with your customer support team can push customers to consider leaving your product.

User Testing 98

User Testing Customer Experience Feedback Software Customer Feedback 98

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. We can create empathetic, intuitive systems When everyone on the team is empowered to understand data, they can make more informed decisions and measure their own success. He’s been conditioned to not bother the data team.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Userpilot

JANUARY 16, 2024

Perform a SWOT analysis, identify the strengths and weaknesses of your top competing products, etc. You can also use it to craft engaging blog posts, write simplified product documentation, etc. You may want to learn who your top competitors are, their value proposition , and their weaknesses. create content, and more.

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Product Talk

DECEMBER 9, 2020

For this story, we spoke with a product team leading the Digital Hotels vertical at Seera Group , a travel and tourism company based in the Kingdom of Saudi Arabia (KSA). Hope Gurion coached the Seera team using Product Talk’s Continuous Discovery Habits curriculum. Meet the Seera Hotels product team. You can find them here.

Travel 141

Travel Data Visualization Product Research Research Software 141

Userpilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. What is a Bad NPS Score? Table of Contents.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Weak Development Team 93

Userpilot

MAY 30, 2024

PMs prioritize product development and functionality, while PMMs focus on market adoption and product desirability. They develop go-to-market strategies, plan product launches, and equip revenue teams with narratives, insights, and collateral to help them close deals. Product usage dashboard in Userpilot.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

MARCH 5, 2025

Best for: SaaS product teams who want a powerful but easy-to-use platform to improve onboarding, increase product adoption, and drive user engagement. Ease of use and implementation Userpilot is known for its intuitive, no-code builder, making it easy to create and customize in-app experiences without needing developers.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

DECEMBER 6, 2022

Asana – a project management tool that helps you cut tasks into smaller sizes, assign them to relevant teams and individuals, and track progress. Notion – a digital asset management tool to help centralize brand assets and provide clear SOPs to guide your marketing teams and professionals. Effective project management.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

JULY 29, 2024

Userpilot is an all-in-one growth platform that helps product teams boost key metrics through contextual in-app experiences. Zendesk is an AI-powered customer service software that helps CS teams manage support tickets from one hub. Totango is a customer success software that assists CS and sales teams to increase customer revenue.

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

UX Studio: Product Management

SEPTEMBER 25, 2017

After our team at UX Studio started using product management tools, the time spent on communication surprisingly decreased. Coordinating designer and developer teams simultaneously while reporting to the boss via email becomes a drag. Price: Basic plan starts at $25 / month for 5 team members. Collaboration tools.

Data Visualization 111

Data Visualization Feedback Software Reporting Tools Analytic Tools 111

Userpilot

APRIL 22, 2024

Any help that involves the technical team. Whether it’s through developer’s docs, tweaking the code, or providing integration assistance. Some tips to provide proper end-user support include: Using AI marketing tools to reduce the team’s workload. Userpilot ‘s resource center view from the dashboard.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JULY 29, 2024

And you can always turn to your support or sales team for insights. Poor value proposition. Poor internal team collaboration. Support pain points Support pain points refer to the difficulties customers face when interacting with your customer support teams. Poor ticket resolution rates.

User Friction 98

User Friction Feedback Software Analytic Tools Data Visualization 98

Userpilot

MARCH 21, 2024

TL;DR A customer profile is a document that contains detailed information about your ideal customers , such as their jobs , interests, motivations, goals, and challenges. The B2B Customer Profile Template captures in-depth insights into business clients, aiding in developing strategies for partnership and revenue growth.

Data Visualization 105

Data Visualization User Testing Customer Experience Customer Feedback 105

Userpilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Intercom, Inc.

SEPTEMBER 9, 2022

ML teams tend to invest a fair share of resources in research that never ships. If you want to invest in ML, hire someone with experience on both the tech and the operational side so they can start working with the product team from day one. I think this is important for product teams for two reasons. ” Des Traynor: Yeah.

Artificial Inteligence 249

Artificial Inteligence Research Software Analytic Tools Feedback Software 249

The Product Coalition

MARCH 15, 2023

This can be done by collecting documentation like a Passport or ID card. To calculate: How to track feature adoption rate on UXCam To easily keep a dashboard of feature adoption on UXCam, set up custom events and create a dashboard to track it. The key is to make collecting information as seamless as possible.

Onboarding KPIs 143

Onboarding KPIs Analytic Tools Research Software Data Visualization 143

Userpilot

APRIL 8, 2021

UX debt affects high-growth SaaS companies in industries where time-to-market is mission-critical and bootstrapped startups without a design team most. Code-free workarounds can 2x your feature adoption despite bad UX. UX debt is not completely avoidable, there are quick-fixes you can apply to mitigate its consequences though.

Research Software 98

Research Software Feedback Software UX Weak Development Team 98

Arkenea

DECEMBER 4, 2024

In this article, we talk about everything you need to know about mental health app development. We will also be covering the types and cost of mental health app development. Isolation and loneliness during the pandemic led to a steady rise in mental health app usage and its development. percent from 2024 to 2030 timeframe.

Research Software 52

Research Software Feedback Software Weak Development Team Data Visualization 52

Userpilot

JANUARY 17, 2024

The most common challenges that hinder SaaS growth are lack of product-market fit , ineffective sales and marketing strategies , customer churn, and long product development cycles. Provide the necessary training for your sales teams. Optimize your Saas product development team to set your business up for future success.

Feedback Software 105

Feedback Software Research Software Analytic Tools User Testing 105

Userpilot

JANUARY 9, 2024

In the market for product design tools to support your workflows and help your team work better? In this article, we distilled it to just 15 tools, showing each product’s strengths and weaknesses. Prototyping tools : Product teams use these to create efficient low-fidelity and high-fidelity prototypes.

Data Visualization 105

Data Visualization Research Software Analytic Tools Feedback Software 105

Product Solving

JUNE 10, 2020

Join hundreds of other entrepreneurs, product managers, and developers in leveling up your product building skills. This isn’t a bad thing, you want everything about your product to be perfect. But perfectionist tendencies can get in the way of enabling your team to flourish. Bad product managers put out fires all day.

Weak Development Team 52

Weak Development Team White Paper Reporting Tools Vision 52

Userpilot

JUNE 22, 2023

In this article, we will learn how to effectively reduce the load on your customer support team with 11 effective tactics. TL;DR Product complexity, new features and updates , and poor onboarding can lead to high customer support loads. Use customer support tools to reduce your support team’s need for human intervention.

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience Data Visualization 96

Reveal

MARCH 9, 2023

While both purpose-built embedded analytics SDKs and iframes allow for the integration of data analytics capabilities in an application, here are the key differences: Embedded analytics solutions are purpose-built for integrating dashboards, analytics & self-service business intelligence into your application.

Embedded Analytics 69

Embedded Analytics Analytic Tools Data Visualization Customer Experience 69

Userpilot

FEBRUARY 16, 2022

Yet, only 33% of businesses are focusing on documenting customer feedback and figuring out how to improve customer satisfaction with the insights. You can collect feedback via a CSAT survey after an in-app experience or a team interaction. NPS tags in Userpilot dashboard. Customer satisfaction drives word of mouth.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 98

Userpilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Develop a product that meets customer needs and expectations. If you can find buyers at this stage, you’re onto something.

Product launches 104

Product launches User Testing Product Research Analytic Tools 104

Userpilot

DECEMBER 6, 2021

Customer success teams don’t have time to waste. Few customer success managers are also developers. A customer success platform designed for non-technical people will help your customer success teams be more efficient. #3 Userpilot dashboard. New tools must show their value fast. Basic analytics are a must.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

MARCH 31, 2023

To perform attrition analysis, track in-app user engagement, gather user feedback , segment customers based on engagement and satisfaction, send churn surveys, and get an analysis overview on the dashboard. A dashboard gives an overview of your key customer metrics and visualizes trends in metrics like churn rates using simple charts.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

JULY 11, 2022

It doesn’t matter how great your product is, if your customer support is bad, your customers will leave! In this article, we’ll be sharing 10 golden rules of customer service that will help your support team develop quality support and exceed customer expectations. 10 golden rules of excellent customer service.

Reporting Tools 98

Reporting Tools Feedback Software Customer Experience User Testing 98

Userpilot

APRIL 23, 2021

Like – my user persons is: “a SaaS product marketer who works for a large company and is in charge of increasing first-month retention” or “a UX product designer in a UX team, who is in charge of prototyping, building, and optimizing the onboarding user flow”. All in one dashboard. Userpilot user persona example Product Manager.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98