Sachin Rekhi

APRIL 5, 2020

Too often companies say they are data-driven but when I actually look inside to see how teams are operating, I hear anecdotes like the following: "I look at dashboards when I get a chance, but there is so much going on that I'm not looking at them regularly." "I The best place to start is not by just throwing together a dashboard of metrics.

Systems Review 196

Systems Review Software Review Data Visualization User Testing 196

The Product Guy

DECEMBER 7, 2017

While doing phase one of document storage and planning out the execution of the next phase and overseeing the maintenance of the old platform, I was asked if I could rebuild our ticket management system for ads in three months and in doing so move my next planned phase till after I could deliver ticketing.

Research Software 317

Research Software Roadmap Product Research Weak Development Team 317

Intercom, Inc.

APRIL 13, 2021

Our search clusters contain more than 200TB of customer data, store more than 100 billion documents and, on at the peak on an average day, serve more than 13 million queries every minute. Architecture of the system. Key automation workflows.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

The Product Coalition

OCTOBER 1, 2022

Dashboard/Admin Panel This feature is perhaps the most common one as a dashboard or admin panel is present on any type of mobile app and not just on insurance ones. Back in the old days, it was hectic, messy, and tedious because of the lengthy process which required proof submission, paperwork, documentation, etc. Let’s begin.

Data Visualization 193

Data Visualization Development Artificial Inteligence Technical Review 193

Alchemer Mobile

JUNE 7, 2023

We continue to enhance our SDKs and Dashboard, and we will release new features and updates regularly. Custom Data Management Now Available in the Dashboard You can now manage and target audiences more precisely using the custom data brought into your Dashboard via your mobile apps. Android and iOS 6.0

Data Visualization 130

Data Visualization Dashboard Document Framework 130

Intercom, Inc.

AUGUST 25, 2020

I just can’t make sense of this dashboard.”. Then define and document the parameters of your cooperative conversational experience – you can use something like the following “job story” formula. We all know what a conversation between two people sounds like. Hey, can you help me a sec?”. What’s up?”. “I

Research Software 290

Research Software User Testing Product Research Customer Experience 290

Mind the Product

FEBRUARY 20, 2020

Consider this article a requirements document: it’s structured into several user stories from the perspective of a hiring manager, for a product manager role. Did you install analytics or build dashboards? Like any product, your resume should be a living document. Tell us about it. Iterate and Refine.

Data Visualization 214

Data Visualization Weak Development Team User Testing Product Research 214

Alchemer Mobile

SEPTEMBER 6, 2023

If you are interested in adding SSO to your account, please visit this Help document or contact your customer success manager. Learn how to reorder survey questions from our Help documentation. Alchemer Mobile and Web Dashboard Has a New Look On September 6, your Dashboard was updated with new colors, naming, and the Alchemer logo.

Data Visualization 113

Data Visualization Dashboard Product Research Document 113

Intercom, Inc.

AUGUST 18, 2020

Three new dashboards for conversations, support effectiveness, and team performance give you the ability to see what type of issues are taking up the most time, monitor your team’s workload, and optimize your support team’s performance. You can also prevent customers from re-opening closed conversations in your mobile app.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Alchemer Mobile

AUGUST 7, 2023

Increase the Value of Your Survey Results with a Few Clicks It takes just a few clicks on the dashboard–no programming or technical knowledge needed to set up Survey Skip Logic on your Mobile or Web surveys. Learn more about using Survey Skip Logic from our documentation.

Product Research 130

Product Research Document Customer Feedback Dashboard 130

Crafty CTO

JUNE 9, 2024

That led me down one final rabbit hole, but a very useful one, as I soon realized that Framework was a perfect fit for one of my fractional CTO client’s “data science reporting and dashboard” needs. The majority of their team are data scientists. The non-profit’s primary user-facing (farmer-facing!)

Data Visualization 52

Data Visualization Dashboard Framework Reporting Tools 52

Amplitude

MAY 3, 2020

Google Analytics requires separate documentation. Neither of these processes is particularly intuitive, and your team will likely spend a lot of time reading the documentation on how to do it correctly. Amplitude allows you to set up release dashboards that reflect your team’s success metrics. Amplitude makes this dead simple.

Data Visualization 137

Data Visualization Analytic Tools User Friction Reporting Tools 137

The Product Coalition

APRIL 25, 2022

Prioritization frameworks Gantt charts/roadmaps Documenting and organizing user research interview results Checklists and task management across teams Spreadsheets do have their drawbacks. This means the most recent designs will show up live in the document. Another key advantage of Figma is its active community.

Analytic Tools 171

Analytic Tools Data Visualization Feedback Software Research Software 171

Userpilot

JULY 29, 2024

Document360 is a robust platform for creating, managing, and publishing user documentation , ideal for developing comprehensive and user-friendly materials. Your tool should facilitate communication and teamwork, allowing team members to share updates, feedback, and documents easily. Creating events in Userpilot. Notion wiki example.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Product Talk

FEBRUARY 14, 2024

Tali’s team now has a FigJam document that contains five trees. To prepare for the workshop, Tali created a fictional case study, and with the help of ChatGPT, she generated six interview snapshots and some analytics dashboards. Click the image to see a larger version.

Analytic Tools 273

Analytic Tools Research Software Product Research User Testing 273

Product Innovation Educators

AUGUST 14, 2023

Even those companies that build a strong vision and strategy may have a complete disconnect between the work the PMs on the ground are doing and the vision and strategy documents that sit on a digital shelf collecting digital dust while no one is paying attention to them. [12:41] 12:41] How can leaders better communicate strategy?

Technical Review 268

Technical Review User Testing Weak Development Team Vision 268

The Product Coalition

DECEMBER 25, 2023

However, I can certainly think of product or marketing professionals who use the term value when referring to cheap widgety dashboards and features aimed at novelty seekers, or following an industry trend with no real vision. I interviewed up to ten internal super users who would each review one hundred and twenty SharePoint documents a day.

Analytic Tools 139

Analytic Tools Data Visualization Customer Experience Software Review 139

Userpilot

MARCH 30, 2025

A self-service hub where users can find documentation, FAQs, and guides. Dashboards. You can track key metrics on mobile engagement with custom dashboards. Custom dashboards and reports. View and analyze key metrics with a dedicated mobile dashboard you can customize for your business. Resource center.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Reporting Tools 66

Userpilot

JANUARY 29, 2025

Product metrics: Track product health and user adoption with analytics dashboards using product analytics tools (like Userpilot) to monitor system performance, error rates, and key activation metrics. Once the tracking script is installed, configure domain settings and enable autocapture in the tool dashboard.

Data Visualization 52

Data Visualization User Testing Customer Feedback Analytic Tools 52

Userpilot

AUGUST 18, 2024

Analytics dashboards : Find essential adoption metrics, such as the number of active users , user sessions , average session duration, etc., You can also create custom dashboards using metrics of your choice. Userpilot’s analytics dashboards. GA dashboard. Mixpanel’s dashboard. HubSpot dashboard.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Research Software 104

Indicative

JANUARY 6, 2021

Embedded Widget and Public Dashboard Variant Creation API. Advanced users can now apply select filters to an embedded widget or public dashboard, enabling filtered variants using a secure API. The date range, time zone, and properties of the query or dashboard widgets can be filtered in this way.

Data Visualization 116

Data Visualization Customer Experience User Testing Customer Feedback 116

Alchemer Mobile

JUNE 14, 2023

Deeper Insights through Integrated Data With the Alchemer Mobile API, you can fetch metrics already available within your Dashboard, as well as raw data such as responses and conversations. To view the list of available endpoints or to test an endpoint, visit the Alchemer Mobile API technical documentation.

Data Visualization 130

Data Visualization Feedback Software Customer Feedback Reporting Tools 130

Userpilot

APRIL 9, 2024

Userpilot helps you generate product usage reports using various dashboards, charts, and graphs. When to use an area chart in data visualization Area charts are excellent additions to SaaS dashboards and reports as they easily showcase trends and volume changes. An area chart in the Userpilot dashboard. Tableau dashboard.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

JULY 6, 2021

“Real-time dashboards are essential so that everyone around the world can see and make adjustments dynamically” Pam Dodrill explains how they use automation at Zapier to share critical info between shifts: “Real-time dashboards are essential so that everyone around the world can see and make adjustments dynamically.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Product Management University

DECEMBER 8, 2023

Think of the customer account roadmap as the perfect blend of account strategy, execution tactics, and a metrics dashboard that simplifies everything for both the customer success manager and the customer. For each one, be sure to define the success metrics and if possible, document the current metrics so you have a baseline to work from.

Roadmap 130

Roadmap Customer Experience Reporting Tools Document 130

Userpilot

DECEMBER 8, 2024

Setting up dashboards is confusing. Its not flexible enough for technical teams because creating specific dashboards or adding granular filters requires extra steps (or not possible at all). DOM playback : View the Document Object Model as it was during the user’s session. There arent many chart options.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

OCTOBER 5, 2020

Identify key quality metrics and create dashboards to track real-time product health. Create programs to test new features, document issues, and track their resolution leading up to launch. Identify measures of success, create dashboards for tracking, and report on progress to ensure team’s know whether or not they’re hitting the mark.

Embedded Analytics 166

Embedded Analytics Data Visualization Reporting Tools Weak Development Team 166

Userpilot

AUGUST 20, 2024

Benefits : Userpilot’s all-in-one solution increased efficiency, enabled data-driven decision-making through robust feedback and analytics capabilities, and provided excellent customer support and documentation. Userpilot offers excellent customer support and better product documentation than WalkMe. Userpilot dashboard.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

OCTOBER 28, 2024

A good resource center can host onboarding flows , how-to guides, video tutorials, FAQs, and knowledge-base documents. Essentially, you want to create a way for users to get help whenever they need it. You can do this by creating a resource center. Think of it as your first line of support, helping users solve problems quickly.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Product Management Lessons from the Trenches

JULY 10, 2018

Review your advertisements, walk through the purchase experience, install and use the product, reach out for help via the support experience, read the documentation, etc. Review company documents and presentations. Do your research. Read about the industry, competitors, customers. Work with the product.

User Testing 150

User Testing Research Software Feedback Software Reporting Tools 150

Intercom, Inc.

SEPTEMBER 2, 2020

WordPress VIP’s Support Lead Andrea Bishop says: “When someone has to take the time to ask questions, I approach it from the standpoint that our product, documentation, and onboarding need improvement. Forward-thinking, modern support teams don’t just focus on numbers on a dashboard or spend their days tallying up costs.

Onboarding KPIs 190

Onboarding KPIs Data Visualization Customer Experience User Friction 190

Alchemer Mobile

NOVEMBER 14, 2023

To view the list of available endpoints or to test an endpoint, visit the Alchemer Mobile API technical documentation. All these updates are currently available in the latest versions of the Mobile and Web SDKs and Dashboard. Learn More Upgrade to Alchemer Digital 6.5 Today Ready to experience all the new features?

Data Visualization 130

Data Visualization Reporting Tools Product Research Customer Experience 130

Userpilot

AUGUST 23, 2024

Add product documentation to an in-app knowledge base for easy access. These changes often require adjustments to the onboarding process, documentation requirements, and verification procedures. Event analytics dashboard in Userpilot. This makes it easy to update the documents whenever your product changes.

Analytic Tools 105

Analytic Tools Feedback Software Banking Data Visualization 105

Userpilot

DECEMBER 31, 2024

You can include the following types of modules in your in-app help center: Links: You can send your end-users to external URLs, such as knowledge base articles, webinars , or documentation. It features several modules, including videos, documentation, and a Contact Us option. or granular module/post level (clicks, last clicked, etc.).

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Feedback Software 52

Userpilot

JULY 20, 2023

Document360 for teams who only need a tool to create and publish resources and documentation. Self-service options can include product documentation, educational resources, community forums, help articles, FAQs, and AI chatbots. Zendesk dashboard. Freshdesk dashboard. Tidio chatbot dashboard and features.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Intercom, Inc.

MAY 3, 2018

We have documentation for everything we’re doing. We’re very much in the Amazon-esque style of working – we have documentation upon documentation for everything we’re doing. That’s where using written communication and having some canonical documents in a project has become super important.

User Testing 195

User Testing Customer Feedback Customer Experience Data Visualization 195

Userpilot

MAY 22, 2024

Visualizing quantitative data through dashboards : Userpilot offers premade dashboards and the ability to create custom ones, making it easy to visualize quantitative data. These dashboards can be easily shared with stakeholders to keep everyone informed and aligned. Viewing dashboards created in Userpilot.

Research Software 105

Research Software Data Visualization User Testing Analytic Tools 105