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12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

Google Trends helps businesses differentiate products in crowded markets by identifying evolving consumer interests and regional search behaviors. Google Analytics 4 offers advanced tools for understanding cross-platform customer behavior, aiding product differentiation and tailored offerings in a competitive market.

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How AI will impact product management

Lenny Rachitsky

Furthermore, soft skills like product sense, communication, creativity, and being the glue that enables a team to operate at their very best will become even more important (and a differentiator among companies). Tools to explore: Dovetail , Sprig , Kraftful , Notably , Viable , Maze , and a bunch of examples from readers 5.

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8 Essential Steps to Streamline Your Feedback Process

Usersnap

Ensure the tool integrates well with your existing workflow and systems. This involves reviewing the input, identifying common themes, and determining which suggestions should be implemented. Action Points: Review feedback to identify patterns and recurring themes.

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Good Behavioral Product Manager, Bad Behavioral Product Manager

Mind the Product

For example, if they are building an online education platform, they may define the ideal key behavior in concrete terms like, “Add online course schedule to their calendar, right after signing up for the course” or “Get to min 30 or 40 in their first online course.”. A Good Behavioral Product Manager Reviews Existing Research.

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How To Improve Your Customer Admin Relationships

Gainsight

Who are the people that most directly make these systems work every day to drive our businesses? What differentiates each type of admin is the ratio of work or effort to the rest of their work responsibilities as well as the other user group populations. Are admins building Reports and Dashboards? Admins, of course.

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Product Positioning: Definition, How to Do It, and Examples

Userpilot

Let’s explore the steps to develop a solid positioning statement and some examples of successful brand positioning from other companies. Key elements include definition, target audience, key benefit, category, competitive advantage, and differentiation. Competitive positioning example of Userpilot and Appcues.

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Value-Based Growth in SaaS: Definition, Strategies, and Examples

Userpilot

It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. For example, personalized onboarding reduces time to value. To measure the value you deliver, create a system of relevant value metrics, like NPS or Customer Lifetime Value (CLV).