Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. Why proactive support is your first line of defense.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Intercom, Inc.

APRIL 20, 2021

The challenges facing customer support leaders are more complex than ever. They need to be able to balance efficiency with a great customer experience , meet rising customer expectations , and keep team morale high , all while ensuring that they don’t blow through their budget or burn out their team. The results?

Data Visualization 156

Data Visualization User Friction Customer Experience User Testing 156

Userpilot

JANUARY 29, 2024

Data analysis is integral to a product manager’s job – it’s what helps them build impactful products. This article dives deep into data analysis for product managers. User data analysis helps: Provide direction for product development , allowing for effective resource allocation.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs User Testing 105

Userpilot

JULY 27, 2024

Wondering how data-driven customer segmentation can help your SaaS product grow? You will also see different examples of user segments and learn how to implement your segmentation strategies with Userpilot to improve customer engagement. Thanks to integrations , you can also use 3rd party data. The purpose?

Data Visualization 105

Data Visualization Analytic Tools Customer Feedback Feedback Software 105

Userpilot

MARCH 15, 2024

Want to conduct customer journey visualization but not sure what’s the best way to do it? This article shows you a step-by-step process for collecting customer data and creating easy-to-understand visual maps. TL;DR A customer journey map represents the steps users take when interacting with your brand.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Make data-driven decisions.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Customer Feedback 98

Userpilot

JUNE 17, 2024

Understanding how to analyze survey data doesn’t have to be complicated. With the right survey questions, you can gain insights into what your customers like and dislike about your brand, products, and services. TL;DR Survey data analysis is the process of turning raw data into insights that can help you improve your business.

Data Visualization 105

Data Visualization Product Research User Testing Analytic Tools 105

Userpilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it!

Data Visualization 98

Data Visualization Analytic Tools Embedded Analytics Feedback Software 98

Userpilot

AUGUST 30, 2024

Customer insights enable SaaS teams to understand them better and build products that satisfy their genuine needs. From the article, you’ll learn about different kinds of customer insights (from product analytics and only) and the benefits of gathering them. Let’s dive right in! Book the demo to find out how!

Data Visualization 105

Data Visualization Customer Feedback User Testing Analytic Tools 105

Userpilot

MARCH 29, 2024

Looking for practical customer journey analytics examples to inspire your own strategy? This guide discusses how customer journey analytics can help you understand customer interactions with your business. Create customer journey maps to outline the challenges and expectations of your customers. Book a demo !

Data Visualization 102

Data Visualization Analytic Tools Customer Feedback Customer Experience 102

Userpilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? It helps you better understand your customers’ needs and pain points and continually improve your product. The result is increased customer satisfaction and retention. Here are the four major types of survey data.

Data Visualization 96

Data Visualization Analytic Tools Product Research Feedback Software 96

The Product Manager Coach Blog

JANUARY 14, 2025

Pro Tip: Pair your quick wins with data. A dashboard showing metrics like feature adoption or user engagement amplifies your credibility. Address Pain Points Proactively: Regularly ask for feedback to show you value their input and are ready to adjust course.

Data Visualization 93

Data Visualization Customer Feedback Strategy User Friction 93

Userpilot

NOVEMBER 30, 2022

How do you enhance your onboarding efforts and delight customers? And building a personalized customer experience is a fantastic way of doing that. You need to build based on valuable customer data. There are many clear benefits to introducing a personalized customer experience within your product. Let’s go!

Data Visualization 98

Data Visualization Customer Experience Feedback Software Analytic Tools 98

Userpilot

MARCH 17, 2023

Your product needs to serve your customers, and a customer needs and wants analysis helps to ensure you are addressing all customer pain points. These insights can inform your product development and keep a pulse on any changes in your customer’s needs and wants. What are customer needs and wants?

Data Visualization 98

Data Visualization Customer Feedback User Friction User Testing 98

Userpilot

AUGUST 30, 2024

Tired of spending big on third-party data providers and not getting the results you want? Say hello to direct data capture! By collecting data directly from your customers, you can cut down on costs, gain accurate insights, and maintain full control over your data. Gather direct data with user interviews.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Embedded Analytics 105

Userpilot

JUNE 4, 2024

Looking for a customer behavior analysis example to see how you can extract valuable insights? In this article, you will also learn how to conduct customer behavior analysis step-by-step and how Userpilot analytics can help. To gain meaningful insights, the analysis should focus on specific user segments.

Data Visualization 105

Data Visualization Customer Feedback User Testing Analytic Tools 105

Userpilot

FEBRUARY 25, 2024

Using a product with a lot of customer friction is like wearing uncomfortable shoes. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. TL;DR Customer friction is the obstacles that customers face on their journey with the product.

Data Visualization 104

Data Visualization Analytic Tools Research Software User Friction 104

Sachin Rekhi

FEBRUARY 16, 2020

Sometimes these visions of the future are also shared with existing and potential customers to help portray your company's ambitions. As you progress, you'll refine or pivot each of them as you get direct customer and market feedback on what's working or what's not. Design: Customer Discovery Insights.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Alchemer Mobile

NOVEMBER 22, 2024

In this digital-first world, understanding your customers’ experiences is more crucial than ever. To better understand the common challenges organizations face with digital feedback tools, we conducted a comprehensive market research study that revealed several critical pain points.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Userpilot

AUGUST 24, 2024

Does the thought of quantitative data analysis bring back the horrors of math classes? But conducting quantitative data analysis doesn’t have to be hard with the right tools. TL;DR Quantitative data analysis is the process of using statistical methods to define, summarize, and contextualize numerical data.

Data Visualization 105

Data Visualization User Testing Product Research Analytic Tools 105

Userpilot

APRIL 30, 2024

Customer feedback can be a goldmine of valuable insights for SaaS companies seeking growth. TL;DR Meagan Glenn, Senior Program Manager (Success and Product) at Lavender, shares valuable insights on leveraging customer feedback in an interview with Userpilot. Customer feedback should come in daily from various sources.

User Testing 104

User Testing Customer Feedback Feedback Software Data Visualization 104

Userpilot

JULY 9, 2024

Harnessing the power of data-driven analysis can transform how you make decisions , fine-tune your strategies, and, ultimately, boost your bottom line. This article will be your go-to guide, breaking down the concept of data-driven analysis and showing you practical ways to apply it to your specific business needs. Sentiment analysis.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82

Userpilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes. We’ve got you covered!

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

Userpilot

MARCH 21, 2024

How do you even know if you have no clue what your ideal customer looks like? That’s why you need a customer profile template. Read on to find out the different types that make a customer profile, how you can create a customer profile template in 5 steps, and some customer profile examples.

Data Visualization 105

Data Visualization User Testing Customer Experience Customer Feedback 105

Intercom, Inc.

AUGUST 18, 2021

There’s a good reason that the seemingly simple Net Promoter Score (NPS) has become a ubiquitous, revered statistic in modern business – this single number is viewed as a measure of customer loyalty, a way to benchmark competitive performance, and has been proven to correlate with revenue growth (hence the popularity).

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

Userpilot

MAY 20, 2024

Wondering how to improve customer retention? The article shares 20 actionable customer retention strategies for your SaaS! TL;DR Customer retention is your ability to keep users using the product. Offer personalized onboarding experiences to help users quickly realize product value.

Data Visualization 105

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 105

Userpilot

OCTOBER 12, 2023

What are user data analytics? From this article, you’re going to find out about different types of user data analysis and how to develop a user data analytics strategy that will help your team make data-driven decisions to enhance customer and product experience. Why do they matter?

Data Visualization 105

Data Visualization Analytic Tools Customer Feedback Customer Experience 105

Userpilot

MAY 1, 2024

Are you overwhelmed by too many customer metrics and don’t know which ones to track for your SaaS? You’ll also see how to use product analytics tools to track your customer metrics in one place and save time. TL;DR Customer metrics are data points used to track, measure, and analyze various aspects of the customer experience.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 105

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Quantitative data is numerical data or information you can easily measure for analysis.

Data Visualization 98

Data Visualization Feedback Software Customer Feedback User Testing 98

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? TL;DR Customer experience management software is a tool or suite of tools designed to help businesses manage, track, and optimize customer experiences. Do you want to manage customer lifecycle stages effectively?

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

Userpilot

SEPTEMBER 20, 2024

Let’s face it: qualitative data analysis is vital to understanding why users act in a particular way and how they feel about your product in a way that quantitative product analytics can’t. This article will teach you how to analyze qualitative data to inform product development and improve the product experience.

Data Visualization 105

Data Visualization Analytic Tools Research Software Feedback Software 105

Userpilot

MAY 20, 2024

The customer sentiment score can help you tell how well-perceived your brand is. Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. But how can you measure and improve it? A good sentiment score varies by industry.

Data Visualization 105

Data Visualization Feedback Software Customer Feedback Customer Experience 105

Mixpanel

JANUARY 12, 2023

We’ve run dozens of customer interviews, analyzed our competitors, tracked our customer lifecycle, and aligned with the company vision: now we’re finally ready to write copy. It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

Userpilot

APRIL 30, 2024

Customer progress tracking can help you understand how customers make progress with your product. TL;DR Customer progress tracking includes all the steps taken to monitor customer advancement toward a desired or set goal with your product or service. Manually trying to track customer progress is tiring work.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

SEPTEMBER 2, 2020

In the not-too-distant past, customer support was viewed as a cost center – a necessary, but non-profitable, part of a business. Today, more and more businesses are realizing the true bottom-line value that incredible customer service brings to a business – customer loyalty , retention, and advocacy to name but a few.

Onboarding KPIs 190

Onboarding KPIs Data Visualization Customer Experience User Friction 190

Userpilot

AUGUST 30, 2024

What if you could read your customers’ minds? While mind-reading might be out of reach, customer segmentation models are the next best thing. By understanding and grouping your customers based on their behaviors and preferences, you can create personalized experiences that actually engage customers.

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Customer Experience 101

Userpilot

OCTOBER 7, 2024

What is an end-to-end customer experience? It’s the complete customer experience that covers all the interactions between a user and your business, from initial contact to post-purchase. Why is an end-to-end customer experience important? Why is an end-to-end customer experience important?

Customer Experience 105

Customer Experience Data Visualization Customer Feedback User Testing 105