Intercom, Inc.

JUNE 1, 2021

Not only that, but 49% say those interactions are highly complex, and 32% report that there have been more emotional customer support interactions. The most immediate change that took place due to the pandemic was the increased volume of customer or sales queries,” says Austin Guanzon, Overseas Manager and Product Specialist at Dialpad. “As

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Intercom, Inc.

APRIL 13, 2021

For this reason, we chose to run exclusively on AWS and wherever possible, we make use of battle-tested AWS services, be it RDS Aurora for our relational databases, the Simple Queue Service (SQS) for our async workers or ElastiCache for our caching layer.

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Reporting Tools Data Visualization Customer Experience User Testing 249

Userpilot

JANUARY 29, 2024

To create an effective design for SaaS apps, perform user research , define clear objectives, create and visualize the information architecture, and build your prototypes using device-specific features. Visualize your layout with wireframes Use wireframes to map out each step your users must – from product launch to task completion.

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Iteratively Blog

MARCH 15, 2020

As folks who constantly deal with data, finding the right resources to refer in times of need is a challenge. Additionally, if you simply Google the phrase, ‘data analytics resources’, you will be overwhelmed. 1 The Data Science Roundup by Fishtown Analytics. It’s compiled by Tristan Handy from Fishtown Analytics.

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The Product Coalition

DECEMBER 25, 2023

However, I can certainly think of product or marketing professionals who use the term value when referring to cheap widgety dashboards and features aimed at novelty seekers, or following an industry trend with no real vision. To answer this question, we’ll use the “Jobs to be Done” (JTBD) framework. Why is that?

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Analytic Tools Data Visualization Software Review Customer Experience 128

Userpilot

JULY 8, 2021

Invented in 2007 by Dave McClure, pirate metrics is a framework that is still used by businesses to measure and optimize customer interaction across their lifecycle. But how does the pirate metrics framework work for SaaS and how can it help drive growth? Dave McClure's Pirate Metrics framework. In short- AARRR.

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Analytic Tools Feedback Software Onboarding KPIs Framework 96

Usersnap

NOVEMBER 16, 2021

A couple of months ago, we reviewed the new Firefox browser designed for developers. Working with Chrome offers access to an immense repository of Chrome extensions and tools which make our daily tasks less of a chore. With the built-in developer tools, there seems to be no further need for more tools. Web Developer.

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Roy Madden

FEBRUARY 17, 2022

We have had the chance to research 100 of them and review their open-source threat intelligence best practices. Most cybersecurity professionals start their day in the Threat Intelligence Dashboard. Start your day with a general overview of the threat landscape with the Threat Intelligence Dashboard.

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Amplitude

JANUARY 26, 2021

As a user experience (UX) researcher, I use analytics and user testing research to determine how users interact with our mobile app and better understand how their customer experience leads to conversion. I came from a web analytics background and wanted to move into the mobile space, but to be honest, Chick-fil-A was not on my radar.

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The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. Establishing a robust product discovery infrastructure at your organization gives you the freedom to focus more of your time on creating, analyzing, and testing customer insights. which is easy to manage via Hotjar settings.

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Lenny Rachitsky

APRIL 9, 2024

Subscribe now P.S. Check out my PM recruiting service (helping you hire Sr. Taking gigabytes of data, analyzing it, and giving succinct and (increasingly) insightful answers. That sounds a lot like a tool that would be incredibly good at identifying a clever strategy. Think about it—what is AI best at?

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Userpilot

AUGUST 18, 2024

SaaS tools are the industry's biggest open secret. Wondering what type of tools you should have in your stack? TL;DR SaaS tools are applications that users can access through an internet connection. There are different types of SaaS tools for different purposes. ProductPlan is the best tool for road mapping.

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Analytic Tools Feedback Software Data Visualization Research Software 77

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. Suddenly, the team got to know SOC 2 Reports all too well and realized just how burdensome and unscalable it could become, especially for high-growth startups. And that’s where people like Adam Markowitz come in.

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Reporting Tools Data Visualization Software Review Technical Review 211

eG Innovations

MARCH 7, 2023

It has been reported that a Java application is very flaky in terms of memory issues. How do you justify the budget for the use of tools, automation, and changes in work practice to detect and resolve Java memory issues? Here are some myths to be on the lookout for when it comes to Java memory leaks. 2 am) will be cumbersome.

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Data Visualization Reporting Tools User Testing Artificial Inteligence 52

The Product Coalition

AUGUST 12, 2020

Adam Gibson, Cofounder of Deeplearning4j and Skymind Though he currently heads up AI as part of Konduit, Gibson is most well known for creating the Eclipse Deeplearning4j (DL4J) framework in 2013. The models run on Konduit Serving, and business metrics are monitored through a custom dashboard.

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Reporting Tools Research Software Artificial Inteligence Data Visualization 81

eG Innovations

DECEMBER 16, 2021

Cloud computing service models come in three broad categories: Software as a Service (SaaS). Platform as a Service (PaaS). Infrastructure as a Service (IaaS). Each cloud service model provides a different level of control that translates to varying levels of responsibility on you. Cloud service model.

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Analytic Tools Data Visualization Software Review Customer Experience 59

The Product Coalition

APRIL 16, 2018

A Product Management Framework for Machine Learning?—?Part A quick run through why monitoring is important, especially in the context of ML systems: Why do you need to monitor? You’ve built a complex system with multiple moving parts Machine Learning products are complex and evolving. They rely on UX and user journey maps.

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Artificial Inteligence Framework Data Visualization Product Research 60

The Product Guy

MAY 7, 2020

Often, this is due to resource constraints rather than a lack of understanding of a PM role. Data PM: organizations dealing in data products (building AI/ML based products) prefer a PM with data science background so that they can appreciate the problems well and being able to work with data engineers/scientists.

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Technical Review Research Software Product Manager Product Management 159

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

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Indicative

MARCH 12, 2021

Due in large part to that misalignment, most companies waste between 50-80% of new signups. A Framework for Driving Product Adoption. Growing adoption rates for your product requires you to follow a clear, effective framework. Here’s the framework they suggest: Analyze your customer and product data to inform your hypothesis.

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Analytic Tools Onboarding KPIs Product Research Customer Experience 101

Mind the Product

JANUARY 17, 2018

A good BPM is able effectively to communicate, educate, and translate behavioral science insights for the engineering and design team. They ensure every person on the team is tuned into the small details of an experience and asks each other for the behavioral insights to justify small and large product and design decisions.

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Data Visualization Product Manager Product Management User Testing 121

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. Business understanding, effective communication and systems thinking. Dan is an active member on LinkedIn with over 30k followers.

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User Testing Research Software Feedback Software Data Visualization 67

Userpilot

FEBRUARY 20, 2024

What is a data product roadmap? TL;DR A data product roadmap is a product development strategy where the product manager and their team use insights from various data sources to inform decisions. The difference between a data product roadmap and the traditional approach is the former relies heavily on data.

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Data Visualization Feedback Software Research Software User Testing 85

PMLesson's Ace the PM Interview

OCTOBER 7, 2019

In this post, we'll review a case study submission from one of our Exponent members, Sholanki Sarkar. Recommended Structure Exponent's Product Design Framework Here is a framework that we recommend you use for Product Design questions. Restaurants must generate food safety reports to comply with the food industry standard.

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Reporting Tools Data Visualization User Friction Feedback Software 65

Gainsight

AUGUST 31, 2020

It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. working on radar systems. This issue is not uncommon as more and more companies face digital transformation and a subscription services market. Amy started as a hardware engineer.

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Gainsight

OCTOBER 17, 2019

In this same report , it was also determined that the average business employee uses eight different SaaS tools to do their daily operations. Who are the people that most directly make these systems work every day to drive our businesses? This is the amount of features, rules, or items configured in the tool by the admin.

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Userpilot

JULY 14, 2024

Are you overwhelmed by the sheer volume of customer data and unsure how to analyze it effectively? Customer segmentation analysis allows you to break down your users into distinct groups and gain valuable insights into them. – Technographic — preferred device, browser, and system. Collect the necessary user data.

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The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? That’s why we’ve listed 12 tools that the best product managers use to do their jobs better?—?and and not the best product management tools.

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Sachin Rekhi

FEBRUARY 16, 2020

In doing so I hope to help demystify what you actually do in the role, provide a framework for assessing what dimensions of the role you are already good at delivering against, and opportunities for improvement on each. Design: Customer Discovery Insights. Elon Musk has put out some of my favorite product vision walkthroughs.

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Userpilot

MAY 29, 2023

Having a customer engagement framework in place will make it easier to organize your customer engagement efforts and track their results. A customer engagement model or framework makes organizing and deploying various customer engagement strategies easier along the customer journey. What is a customer engagement framework?

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Analytic Tools Feedback Software User Testing Customer Experience 69

Userpilot

APRIL 7, 2024

We covered the processes, skills required, best practices, and tools for driving SaaS growth. Monitor performance with data analysis. Provide self-service support with a resource center. Create a data-driven management process. Best SaaS tools to facilitate product management Userpilot – Best for product growth.

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Feedback Software Research Software Analytic Tools Data Visualization 40

Userpilot

MAY 12, 2024

TL;DR Amplitude is a powerful analytics tool that gives organizations in-depth, real-time insights into product usage and user behavior. With Amplitude, you can create a custom dashboard to collate multiple charts and reports on a single page. User reviews reveal that the Growth plan starts at $995 per month.

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Userpilot

JUNE 30, 2024

TL;DR A sales enablement manager is responsible for managing and supporting the sales team so they can effectively sell your company’s products or services. To grow as a sales enablement manager, there are a few tools you definitely need to know of. Surprisingly, however, these tools aren’t just limited to the sales function.

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Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

JANUARY 20, 2024

Looking for an effective user engagement analysis tool and wondering if Userlane is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. With numerous Userlane alternatives, it can be challenging to make a final decision.

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Userpilot

JANUARY 20, 2024

Looking for an effective user engagement analysis tool and wondering if Userlane is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. With numerous Userlane alternatives, it can be challenging to make a final decision.

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Data Visualization Analytic Tools Feedback Software Software Review 52

Userpilot

JANUARY 17, 2024

Looking for an effective user behavior analysis tool and wondering if Userlane is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. With numerous of Userlane alternatives, it can be challenging to make a final decision.

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Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

JANUARY 20, 2024

Looking for an effective event tracking tool and wondering if Userlane is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Integrations – to collect data across your tools and get more in-depth analytics.

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