Building a resilient system: Our journey to observability at Intercom
Intercom, Inc.
JULY 14, 2022
No tool will give you answers, only offer leads you can follow to find the real answers. Until recently, our observability tooling has been primarily based on metrics. A typical workflow involved looking at a dashboard full of charts with metrics sliced and diced by various attribute combinations. Answers*: Note the asterisk.
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