UX Planet

AUGUST 21, 2024

Customer Satisfaction Score (CSAT) is a metric used to gauge customer satisfaction with a product or service. It’s one of the most commonly used customer feedback metrics because it’s simple to measure and interpret. In the second case, CSAT can help track satisfaction over time and identify trends.

Customer Satisfaction 69

Customer Satisfaction Customer Experience Customer Feedback User Testing 69

Userpilot

FEBRUARY 25, 2024

Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Here are the top trends to watch out for.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Userpilot

OCTOBER 15, 2023

Trend analysis reports help you make data-driven decisions that boost SaaS performance metrics such as user activation, product stickiness, and retention. This article helps answer core trend analysis questions. TL;DR Trend analysis is the process of tracking and analyzing changes in key metrics over time.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Userpilot

JULY 31, 2023

Looking to improve the user experience for your app? From making small UX design changes like adding progress bars to your forms to implementing a data-driven personalization strategy, there are many things you can do to enhance the experience better. Create an inclusive user experience design process.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

OCTOBER 31, 2023

User experience analytics is one of the secret ingredients for boosting SaaS growth. This ensures your product remains enjoyable for users, boosting retention and loyalty. This data type identifies the “what” of a user experience problem. across the customer journey. across the customer journey.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Research Software 102

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. At Alchemer, we suggest adding an open text field after the NPS scale question.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Userpilot

MARCH 6, 2024

What conversion rate optimization trends are worth adopting? CRO is a practice with a lot of room to explore, hence, there are many tactics you can experiment with to optimize sales and product engagement. How to leverage this CRO trend? And which ones are misleading? How we use UGC on our website.

Feedback Software 103

Feedback Software Research Software Analytic Tools Product Research 103

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? With the rapid growth of technology, each year brings with it new trends. A UX design trend occurs as a result of a change in user behavior or the adoption of new technologies. UX design trends keep UX designers informed and help them understand the market direction.

Feedback Software 116

Feedback Software UX User Testing Embedded Analytics 116

Userpilot

MAY 1, 2024

TL;DR User needs analysis refers to using various techniques to understand users’ aspirations, goals, and pain points. It helps you make data-driven decisions to enhance your product and keep up with changing user needs to improve user satisfaction. Usability testing can also come in handy. Book a demo now.

User Testing 109

User Testing Feedback Software Analytic Tools Research Software 109

Userpilot

AUGUST 27, 2024

In HubSpot’s consumer behavior trends report, 72% of consumers said they’re more likely to make purchase decisions with a brand they can trust their data with. But when you think about this and all the trends that are happening right now, how can your business catch up? Today’s consumers expect to be heard.

User Testing 100

User Testing Analytic Tools Feedback Software Research Software 100

Userpilot

JULY 22, 2024

Impacts of negative word of mouth may include: Customer churn. Decreased customer satisfaction. Here are a few ways to handle negative feedback : Acknowledge and take responsibility for customers’ negative experience. Take the time to analyze the feedback and identify any patterns or trends.

Feedback Software 106

Feedback Software Research Software Customer Satisfaction Reporting Tools 106

Userpilot

JULY 4, 2024

Turning actionable insights into marketing strategies by improving user engagement and customer satisfaction based on analysis results. Continuously measuring product performance and the impact of your strategies to ensure ongoing adaptation to changing user needs and market conditions. How to measure product performance?

Data Visualization 111

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 111

Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. Book a demo now to get started.

Data Visualization 106

Data Visualization Analytic Tools Feedback Software Reporting Tools 106

Userpilot

JULY 2, 2024

TL;DR Business analytics uses data to find trends and boost performance. Tracking customer behavior improves marketing, enhances user experience , and boosts customer satisfaction and loyalty. These analyze past trends , identify causes , forecast future events, and recommend actions.

Data Visualization 106

Data Visualization Analytic Tools Customer Experience Customer Feedback 106

Intercom, Inc.

MARCH 28, 2022

To answer it, we believe that there are three recurring trends that are shaping the future of business: First, businesses across all industries are facing pressure to become digital businesses. But in order to stay successful in this new landscape, businesses need to run with customer engagement in mind. Ahead of the trend: Vend.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization Research Software 228

Userpilot

FEBRUARY 29, 2024

Apart from these steps, here are proven best practices to improve your feature usage analysis: Segment users for a more relevant analysis. Use data visualizations to easily identify trends. Collect user feedback to understand what they think of a new feature. You can also use trends to visualize usage data in Userpilot.

Data Visualization 101

Data Visualization Onboarding KPIs Analytic Tools Customer Satisfaction 101

Userpilot

APRIL 17, 2024

A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization. Userpilot offers in-app surveys , user action tracking, and behavior analysis to provide granular insights and improve user experience and product development.

Data Visualization 99

Data Visualization Analytic Tools Feedback Software Reporting Tools 99

Intercom, Inc.

FEBRUARY 9, 2021

These shifts have naturally had consequences for customer expectations of support, but they’re not the only factor. While the pandemic has demanded certain adaptations, in many cases, it’s simply accelerating trends that customer support leaders were experiencing anyway. The opportunity to do better is always in the details.”.

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Userpilot

APRIL 29, 2024

Let’s take a look at a few helpful SaaS design principles and best practices that’ll help you enhance the product experience. TL;DR SaaS design principles help create intuitive and easy-to-navigate apps that elevate user experience, minimize friction, and improve user satisfaction.

Feedback Software 103

Feedback Software Research Software Analytic Tools Customer Experience 103

Userpilot

DECEMBER 20, 2023

Machine learning is a trending topic that has exploded in interest recently. Coupled closely together with Machine Learning is customer data. Combining customer data & machine learning unlocks the power of big data. Machine learning enables businesses to respond to customer behaviors with automated events and notifications.

Artificial Inteligence 104

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 104

Userpilot

JULY 9, 2023

TL;DR Product usability describes how easily customers can use a product to achieve their goals. User experience covers all customer interactions with the brand and focuses on aspects like customer satisfaction, enjoyment, and perception of the product value. Usability vs. User Experience (UX).

User Testing 98

User Testing Customer Experience Customer Feedback Product Research 98

Userpilot

JULY 29, 2024

TL;DR Quantitative data, expressed numerically, is crucial for analysis, driving strategic decisions, and understanding consumer behavior and market trends. Metrics like DAU, MRR, sales figures, satisfaction scores, and traffic are examples of quantitative data across industries.

Data Visualization 104

Data Visualization User Testing Analytic Tools Feedback Software 104

Userpilot

JUNE 11, 2024

Let’s explore the most important metrics (you can check their benchmarks here ): User activation rate : Measures how effectively onboarding converts new users into active users. Time-to-value : Tracks how quickly users realize the value of the product. User activation rate formula.

Onboarding KPIs 96

Onboarding KPIs Data Visualization Product Marketing Customer Satisfaction 96

Userpilot

OCTOBER 19, 2024

Get real-time insights into your survey responses, with visual breakdowns of data, NPS score, and trends. In addition to NPS, you can create other types of surveys from scratch or choose from various templates, covering customer satisfaction ( CSAT ), feedback forms, and more. Why’s Userpilot worth considering?

Feedback Software 104

Feedback Software Analytic Tools Data Visualization Research Software 104

Userpilot

FEBRUARY 19, 2024

Impact analysis is crucial for identifying risks, allocating resources, and enhancing customer satisfaction for project success. Create contingency plans, efficiently allocate resources, and implement communication strategies, such as in-app banners , for user notifications on system maintenance. Implement tooltips in Userpilot.

Data Visualization 106

Data Visualization Analytic Tools Feedback Software Reporting Tools 106

Userpilot

APRIL 22, 2024

TL;DR A sentiment analysis dashboard typically integrates information from multiple data sources, such as social media posts, customer reviews, survey responses , and customer service chats. Customer sentiment dashboards help you generate the following: Sentiment trends over time. Sentiment distribution.

Data Visualization 91

Data Visualization Dashboard Customer Feedback User Testing 91

Userpilot

MAY 8, 2024

TL;DR User needs analysis involves different techniques to gain a deeper understanding of users’ goals, motivations, and requirements. User analysis offers several benefits, including improved user satisfaction and retention. Analyze your product trends for each customer persona through funnel and trend analysis.

Customer Feedback 101

Customer Feedback Customer Experience Data Visualization User Testing 101

Userpilot

JUNE 29, 2024

Use frameworks like JTBD and user persona to manage your feedback data better and prioritize it. Use survey analytics to visualize your feedback data and observe trends in it. Try Userpilot and Take Your User Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is product feedback management?

Feedback Software 92

Feedback Software User Testing Analytic Tools Customer Feedback 92

Userpilot

JULY 31, 2024

The 1-month retention rate measures the percentage of users still using your product one month after initial engagement. NPS (Net Promoter Score) measures users’ likelihood of recommending your product to others. CSAT ( Customer Satisfaction Score ) measures customers’ satisfaction with your product or service.

Onboarding KPIs 102

Onboarding KPIs Data Visualization Customer Experience Customer Satisfaction 102

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work? Feature usage. Churn rate.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software User Testing 103

Intercom, Inc.

NOVEMBER 17, 2021

Using these insights, you can identify trends in your support funnel to see where you should invest your resources in the future for maximum impact. With the latest enhancements to Product Tours you can drive more engagement of your tours with increased flexibility over the user experience.

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Userpilot

JUNE 4, 2024

TL;DR Customer behavior analysis involves studying how users interact with a product to understand their needs, motivations, and pain points. Analyzing customer behavior helps make data-driven decisions, identify friction points in the user journey, and increase customer satisfaction and retention.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Userpilot

MARCH 29, 2024

Customer journey analytics informs the customer journey map, while customer journey mapping visualizes the customer experience. The benefits of customer journey analytics include improved customer experience, increased customer satisfaction , retention, and customer lifetime value.

Data Visualization 97

Data Visualization Analytic Tools Customer Feedback Customer Experience 97

Melissa Perri

APRIL 20, 2017

Sales teams could benefit from the same user experience or user interview techniques that product teams rely on. Clients typically talk in solutions- they’ll say things like, “we need a button for this” or “we need to build an app to give our customers this.” How can the product team Help? By keeping communication open!

Feedback Software 204

Feedback Software User Testing Customer Experience Weak Development Team 204

Userpilot

JANUARY 27, 2023

Outcome evaluation research evaluates if the product has had the desired effect on users’ lives. Quantitative research collects and analyzes numerical data like satisfaction scores or conversion rates to establish trends and interdependencies. It allows PMs to identify ways to improve the product and the overall user experience.

User Testing 98

User Testing Product Research Research Software Feedback Software 98

Userpilot

AUGUST 5, 2023

TL;DR Net Promoter Score (NPS) assesses customer satisfaction and loyalty by measuring how likely your customers are to recommend your products to others. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 98

Data Visualization Product Research Feedback Software Analytic Tools 98