Intercom, Inc.

FEBRUARY 24, 2021

Scaling a personalized approach to support requires clear, actionable insights – it is this knowledge that allows you to identify patterns in your customers’ problems, as well as get a picture of how well your support team is performing. Looking for a quick overview of your support team’s performance? No problem.

Data Visualization 243

Data Visualization Reporting Tools User Testing Customer Experience 243

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. This applies to product development, marketing strategies, and customer service enhancements.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. This applies to product development, marketing strategies, and customer service enhancements.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Intercom, Inc.

SEPTEMBER 8, 2021

Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. It allows us to be proactive in where we help our customers most, which is amazing”.

Reporting Tools 237

Reporting Tools Inbound Data Visualization Customer Experience 237

Userpilot

MARCH 6, 2024

Performing trend and product analytics can help you make data-backed informed decisions to stay ahead of the competition. With trend analysis, you’ll be able to better understand both internal and external factors affecting your business operations.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Research Software 74

Intercom, Inc.

APRIL 13, 2022

We surveyed almost 300 support leaders across a range of industries including software, finance, retail, and education to discover the key trends emerging in the customer support space. The data is revealing: businesses are investing more in measuring the impact of their customer service. And that investment is paying dividends.

Data Visualization 118

Data Visualization Reporting Tools Customer Communications Customer Experience 118

Userpilot

OCTOBER 15, 2023

Trend analysis reports help you make data-driven decisions that boost SaaS performance metrics such as user activation, product stickiness, and retention. This article helps answer core trend analysis questions. TL;DR Trend analysis is the process of tracking and analyzing changes in key metrics over time.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Reporting Tools 85

Userpilot

FEBRUARY 25, 2024

Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Here are the top trends to watch out for.

Analytic Tools 89

Analytic Tools Data Visualization User Testing Reporting Tools 89

Intercom, Inc.

MARCH 16, 2021

But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. No support team should ever be an island.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Customer Experience 87

Intercom, Inc.

MAY 6, 2020

Customer Satisfaction Score (CSAT) is by far the most popular customer service quality metric used across all industries and teams of all sizes. Conversations rated positively to understand what works best with your customers. Compare your CSAT and IQS trends. Review a random sample of your support interactions.

Data Visualization 231

Data Visualization Customer Feedback Reporting Tools User Testing 231

Userpilot

MARCH 6, 2024

What conversion rate optimization trends are worth adopting? TL;DR We’ve brought 13 CRO trends that are timeless and will always work in SaaS, and they include: Add more UGC in your content : Leveraging user-generated content to enhance credibility and trust through social proof, improving conversion rates.

Feedback Software 81

Feedback Software Research Software Analytic Tools Product Research 81

Userpilot

JULY 22, 2024

Impacts of negative word of mouth may include: Customer churn. Decreased customer satisfaction. Here are a few ways to handle negative feedback : Acknowledge and take responsibility for customers’ negative experience. Take the time to analyze the feedback and identify any patterns or trends. Lost sales.

Feedback Software 94

Feedback Software Research Software Customer Satisfaction Reporting Tools 94

Intercom, Inc.

MARCH 28, 2022

To answer it, we believe that there are three recurring trends that are shaping the future of business: First, businesses across all industries are facing pressure to become digital businesses. But in order to stay successful in this new landscape, businesses need to run with customer engagement in mind. Ahead of the trend: Vend.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

MAY 1, 2024

TL;DR User needs analysis refers to using various techniques to understand users’ aspirations, goals, and pain points. It helps you make data-driven decisions to enhance your product and keep up with changing user needs to improve user satisfaction. Usability testing can also come in handy. Book a demo now.

User Testing 87

User Testing Feedback Software Analytic Tools Research Software 87

Alchemer Mobile

OCTOBER 13, 2020

Yet at the end of the day, many brands know little about their customers on an individual, human level. Even some of the most customer-centric brands are guilty of overemphasizing aggregate metrics, like star ratings, net promoter scores, and trends in retention and per-customer revenue. Customer Satisfaction (CSAT).

Product Research 246

Product Research User Testing Customer Feedback Customer Experience 246

Intercom, Inc.

NOVEMBER 11, 2020

But how are support leaders staying ahead of rising conversation volumes and sky-high customer expectations? Discover five trends transforming the support industry along with tips on how to capitalize on them. Today, modern customers expect both personal and efficient support. Discover five trends transforming customer support.

Data Visualization 145

Data Visualization Reporting Tools B2C Customer Experience 145

Userpilot

JULY 4, 2024

Turning actionable insights into marketing strategies by improving user engagement and customer satisfaction based on analysis results. Continuously measuring product performance and the impact of your strategies to ensure ongoing adaptation to changing user needs and market conditions. How to measure product performance?

Data Visualization 96

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 96

Userpilot

AUGUST 27, 2024

In HubSpot’s consumer behavior trends report, 72% of consumers said they’re more likely to make purchase decisions with a brand they can trust their data with. But when you think about this and all the trends that are happening right now, how can your business catch up? How should we deal with customers in this situation?

User Testing 77

User Testing Analytic Tools Feedback Software Research Software 77

Userpilot

DECEMBER 20, 2023

Machine learning is a trending topic that has exploded in interest recently. Coupled closely together with Machine Learning is customer data. Combining customer data & machine learning unlocks the power of big data. Machine learning enables businesses to respond to customer behaviors with automated events and notifications.

Artificial Inteligence 85

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 85

Userpilot

MARCH 21, 2024

TL;DR Customer feedback data visualization helps you identify trends, study patterns , and communicate findings by transforming raw data into tangible customer insights. Qualitative user feedback data: This includes all the words, phrases, reviews , and comments that customers write.

Data Visualization 82

Data Visualization Customer Feedback User Testing Feedback Software 82

Userpilot

FEBRUARY 29, 2024

Apart from these steps, here are proven best practices to improve your feature usage analysis: Segment users for a more relevant analysis. Use data visualizations to easily identify trends. Collect user feedback to understand what they think of a new feature. You can also use trends to visualize usage data in Userpilot.

Data Visualization 79

Data Visualization Onboarding KPIs Analytic Tools Customer Satisfaction 79

Intercom, Inc.

FEBRUARY 9, 2021

These shifts have naturally had consequences for customer expectations of support, but they’re not the only factor. While the pandemic has demanded certain adaptations, in many cases, it’s simply accelerating trends that customer support leaders were experiencing anyway.

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Intercom, Inc.

JUNE 19, 2018

They use service as a differentiator and focus as much on the post purchase experience as the purchase decision to increase customer loyalty and retention – just like luxury hotels and car manufacturers have done for decades. There are four trends driving this shift: Consumer expectations are changing with a greater emphasis on service.

Reporting Tools 216

Reporting Tools User Testing Research Software Customer Experience 216

Intercom, Inc.

MAY 22, 2018

From our data, we knew customers wanted something like a Customer Effort Score, Customer Satisfaction Score, or Net Promoter Score. But while we knew what customers wanted, we weren’t sure why it was important to them.

User Testing 223

User Testing Product Research Research Software Customer Feedback 223

Alchemer Mobile

AUGUST 19, 2024

They need to uncover: What do customers like or dislike about the product? What do customers want to see more of? How do my customers use the product in their daily lives? What are the trends in customer feedback over time? What motivates customers to choose our product over others?

Product Research 172

Product Research User Testing Customer Feedback User Friction 172

Alchemer Mobile

DECEMBER 31, 2020

Learn how Alkami uses Apptentive in-app mobile surveys to increase ROI for Advantis Credit Union and improve customer satisfaction, loyalty, and retention. The Top Mobile App Trends from 2020. Mobile customer behaviors have changed dramatically. 21 Mobile Product Management Resources. 6 Essential Mobile Marketing Metrics.

Data Visualization 147

Data Visualization Marketing User Testing Product Management 147

Userpilot

JULY 2, 2024

TL;DR Business analytics uses data to find trends and boost performance. Tracking customer behavior improves marketing, enhances user experience , and boosts customer satisfaction and loyalty. These analyze past trends , identify causes , forecast future events, and recommend actions.

Data Visualization 93

Data Visualization Analytic Tools Customer Experience Customer Feedback 93

Gainsight

DECEMBER 18, 2024

For every business today, the question isn’t merely about providing answers; its about creating an empowering self-service experience that propels customers toward achieving their goalswithout leaning on your team at every turn. Learn More Explore more resources on how to enhance your self-service strategy with Gainsight.

Reporting Tools 52

Reporting Tools Customer Experience Artificial Inteligence Customer Feedback 52

Userpilot

APRIL 16, 2024

TL;DR End-user behavior monitoring involves observing how users engage with a product. It tracks in-app user activity to identify trends in user behavior and devise ways to improve the overall experience. Tracking user behavior offers several benefits, including increased product stickiness and reduced churn.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

UX Planet

AUGUST 12, 2024

Deliveasy enhances delivery efficiency and customer satisfaction for Indian supermarkets with real-time tracking, route optimization, and detailed analytics. This trend is likely to continue due to the convenience and safety of online grocery shopping. How might we streamline communication to improve customer satisfaction?

Data Visualization 87

Data Visualization Reporting Tools Analytic Tools Feedback Software 87

The Product Coalition

MARCH 8, 2024

Agility and adaptability are paramount The business landscape is constantly evolving, and trends can shift rapidly. Digital transformation fosters agility by enabling businesses to adapt quickly to changing market conditions, customer preferences, and new technologies. Use statistics to quantify the impact. boosted sales by 20%).

Enterprise 129

Enterprise Research Software Feedback Software Strategy 129

Userpilot

APRIL 29, 2024

TL;DR SaaS design principles help create intuitive and easy-to-navigate apps that elevate user experience, minimize friction, and improve user satisfaction. Providing easy website navigation for new visitors helps convert them into free trial users. Ultimately, it helps improve customer satisfaction and product adoption.

Feedback Software 82

Feedback Software Research Software Analytic Tools Customer Experience 82

Mixpanel

FEBRUARY 10, 2021

Key question addressed: How are users using the product? Examples include: Time-of-day/day-of-week trends: When is traffic highest and lowest? Top N actions: The main actions that users perform in your product. This is often measured as daily active users (DAUs), weekly active users (WAUs), and monthly active users (MAUs).

Data Visualization 145

Data Visualization Systems Review Customer Experience Reporting Tools 145

Alchemer Mobile

FEBRUARY 24, 2022

We’ll cover all of the different ways in which to track customer sentiment in the rest of the post here. In short, tracking customer sentiment helps you understand three major metrics that can impact your current and upcoming campaigns: Overall customer satisfaction : How happy are your customers with the quality of your product?

User Testing 246

User Testing Feedback Software Customer Feedback Customer Experience 246

Intercom, Inc.

FEBRUARY 3, 2022

He’s written New York Times best-selling books such as Talk Triggers and Hug Your Haters , hosted and spoken in hundreds of events, and founded Convince & Convert , a digital strategy consulting firm that helps businesses gain and keep more customers. It’s easier to test new customer acquisition strategies.

Customer Experience 223

Customer Experience User Testing Product Research Research Software 223