article thumbnail

Customer satisfaction surveys: Everything you need to know 

Alchemer Mobile

Introduction to customer satisfaction surveys Customer satisfaction surveys are vital tools for understanding what customers think, feel, and experience. This information empowers teams across your company to make informed decisions based on customer experiences and perceptions.

article thumbnail

TEI 296: Better product testing – with Luke Freiler

Product Innovation Educators

What product managers need to know about customer validation and alpha, beta, and delta testing. Product testing is about more than determining if a product functions properly or not. A larger perspective, and one that our guests shares is Customer Validation. Luke has spent most of his career improving product testing.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

519: Product verification, most important of the 19 activities of product management – with Nishant Parikh

Product Innovation Educators

Product Verification In discussing product verification, Nishant highlighted how this crucial activity has transformed dramatically with the adoption of different development methodologies, particularly in the software industry. Conclusion Software product management is far more nuanced and context-dependent than many realize.

article thumbnail

Storyboarding for Influence: How Product Managers Can Drive Alignment Without Authority

Productside

Her team is buried in tickets, and customer satisfaction is slipping. Break the Story Into Moments That Matter Once you have your user and your why, map out their journey. Run it by a few customers. Test if the story makes sense. Whats frustrating them? What triggers their search for something better?

article thumbnail

Best Practices for Creating Long-Lasting and Continuous Discovery Habits

Speaker: Teresa Torres, Internationally Acclaimed Author, Speaker, and Coach at ProductTalk.org

Industry-wide, product teams have adopted discovery practices like customer interviews and experimentation merely for end-user satisfaction. As a result, many of us are still stuck in a project-world rut: research, usability testing, engineering, and a/b testing, ad nauseam.

article thumbnail

Usability testing: the complete guide

UX Planet

Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. Ok, that’s great for UX theory nerds.

article thumbnail

UX Analytics: It’s Not Just About Data Collection and Methods

Userpilot

Session recordings : Track user interactions, like clicks, scrolls, mouse movements, etc., Useful for recreating entire user journeys and finding friction areas. Usability testing : Observe how real users interact with your product while they perform specific tasks to help you identify usability issues.

article thumbnail

Building a Culture of Experimentation: Using Continuous Development for Faster & Safer Product Releases

Continuous development takes things further by giving product teams more autonomy and freedom to test out their ideas and experiment with new features in production by choosing who they want to test on. Testing in production –– why it’s important, and the many ways you can deploy your features safely and efficiently.