Product Talk

DECEMBER 13, 2023

DarkBlue takes activities that were collected from the dark web and makes them safe to view and analyze while DarkPursuit is a browsing platform that allows users to browse the dark web with a layer of anonymity and safety. They started with a simple customer satisfaction rating, asking people to rate how helpful the tool was.

Data Visualization 289

Data Visualization Analytic Tools Reporting Tools Technical Review 289

Alchemer Mobile

FEBRUARY 2, 2021

To make your job a little easier, we’ve curated a list of resources to the submission processes of the three most popular app stores: Apple App Store Review Guidelines. Most importantly, don’t forget to include in-app feedback software in your tech stack. Early feedback is also a great indicator of customer satisfaction.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely.

Generative AI 108

Generative AI Customer Communications Technical Review Reporting Tools 108

Intercom, Inc.

DECEMBER 2, 2019

In a similar vein, 70% of end users say they feel more loyal to companies that provide support in their native language; there’s also massive upside to doing so if you consider another survey which found that 67% of customers are willing to switch brands due to a poor customer experience. So where should you begin?

Customer Experience 209

Customer Experience Research Software User Testing Technical Review 209

Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. The disruption from the global crisis is expected to have a serious impact on customer support goals, which often include maintaining a fast response time.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Alchemer Mobile

JUNE 15, 2024

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. Right now, enterprise companies are thinking about how they can scale proven use cases with less technical knowledge to drive business goals.

Artificial Inteligence 100

Artificial Inteligence Customer Experience Data Visualization User Testing 100

Alchemer Mobile

JULY 25, 2024

In today’s competitive landscape, customer experience (CX) stands as a cornerstone of success, particularly in the financial services industry. In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies.

Reporting Tools 182

Reporting Tools Data Visualization Feedback Software Analytic Tools 182

Intercom, Inc.

FEBRUARY 3, 2022

He’s written New York Times best-selling books such as Talk Triggers and Hug Your Haters , hosted and spoken in hundreds of events, and founded Convince & Convert , a digital strategy consulting firm that helps businesses gain and keep more customers. It’s easier to test new customer acquisition strategies.

Customer Experience 223

Customer Experience User Testing Product Research Research Software 223

Mironov Consulting

MAY 24, 2022

Everywhere I go, I see massive amounts of product waste : development work delivered on time/on budget that doesn’t drive sales or customer satisfaction or business improvement.  Yet  Or letting one big customer define our technical architecture.  Or Horribly wasteful and frustrating!  At

Product Research 143

Product Research Reporting Tools Technical Review Onboarding KPIs 143

freshtrax

MARCH 25, 2024

Retail Tech Revolutionizing the Retail Industry In recent years, rapidly evolving digital technologies have revolutionized the retail industry. This has enabled retailers to gain a new competitive advantage by improving the customer experience and increasing operational efficiency. retailers and explores their effectiveness.

Technical Review 59

Technical Review Reporting Tools Customer Experience User Testing 59

Userpilot

OCTOBER 19, 2024

Userpilot is a product growth platform that can collect customer feedback directly within your product. It is tailored for product teams who need to send NPS surveys inside their app and analyze it without technical expertise. 3 Delighted for e-commerce, tech, and non-profit teams Creating NPS surveys with Delighted.

Feedback Software 82

Feedback Software Analytic Tools Data Visualization Research Software 82

The Product Coalition

MARCH 8, 2024

They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. It’s not just about adopting the latest gadgets, but about using technology to drive meaningful change and achieve specific business goals. What is the importance of digital transformation?

Enterprise 121

Enterprise Research Software Feedback Software Strategy 121

Alchemer Mobile

APRIL 18, 2019

A Progressive Web App (PWA) is a combination of different web technologies and browsing interfaces. Poor performance means it takes longer for users to perform tasks on your site which means it will be harder to convert users. When the first websites emerged in the 90s , the idea of apps didn’t exist.

Feedback Software 48

Feedback Software User Testing Customer Experience Customer Feedback 48

The Product Coalition

OCTOBER 1, 2022

The term insurtech is the merger of insurance and technology. But given the fact that this industry demands different touchpoints for its clients, it is only appropriate for insurance companies to make their services more accessible and in turn, keep track of their customers via mobile apps.

Data Visualization 171

Data Visualization Development Artificial Inteligence Technical Review 171

Intercom, Inc.

OCTOBER 24, 2018

This option is cost effective in the short term but understandably unpopular with customers – and it is potentially detrimental in the long run due to its impact on customer satisfaction (CSAT) scores and employee retention. The foundation for modern, scalable customer support is automation. Automation.

Reporting Tools 178

Reporting Tools Customer Experience Strategy Artificial Inteligence 178

Alchemer Mobile

AUGUST 19, 2024

Customer-obsessed PMs DO: Constantly Listen to the Voice of the Customer: Actively collect feedback through surveys, user testing, and direct interactions. Monitor social media and review platforms for insights into customer sentiment. Prioritize features and fixes based on customer needs and pain points.

Product Research 172

Product Research User Testing Customer Feedback User Friction 172

Userpilot

SEPTEMBER 5, 2022

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow.

Feedback Software 83

Feedback Software Analytic Tools Research Software User Testing 83

Product Innovation Educators

DECEMBER 16, 2024

Drawing from his 20+ years of technology experience and extensive research, Nishant shared insights about how these activities vary across different organizational contexts – from startups to enterprises, B2B to B2C, and Agile to Waterfall environments.

Research Software 99

Research Software Feedback Software User Testing Product Research 99

The Product Coalition

FEBRUARY 15, 2024

Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention. Moreover, through customer data analysis, Generative AI crafts personalized recommendations, increasing sales and heightened customer satisfaction.

Generative AI 105

Generative AI Data Visualization Reporting Tools Research Software 105

UX Planet

MAY 10, 2024

Omni-experience shopping: the future of retail The retail industry is undergoing a significant transformation due to digital technology and changing consumer expectations. Online shopping has evolved rapidly over the past decade, creating more inclusive experiences through technology adoption.

Analytic Tools 77

Analytic Tools Research Software Feedback Software Data Visualization 77

Intercom, Inc.

JULY 26, 2022

Obviously, the more positive these customer experiences are, the more likely you are to capture customers’ hearts and minds. Ideally, this results in loyal customers, increased customer satisfaction, referrals, and reduced customer churn. Why should customer experience be considered important?

Customer Experience 138

Customer Experience User Friction Data Visualization Customer Satisfaction 138

The Product Coalition

OCTOBER 30, 2023

Here is an example: Objective: Increase customer satisfaction by 10%. Key Results: Reduce the number of customer complaints by 50%. Increase the number of positive customer reviews by 20%. Increase the customer satisfaction score on our website by 3 points.

Roadmap 113

Roadmap Feedback Software Onboarding KPIs User Testing 113

Userpilot

APRIL 22, 2024

TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Offering end-user support is beneficial to your business because it helps enhance the customer’s experience, improve customer satisfaction , build product loyalty , and reduce churn.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Reporting Tools 78

Userpilot

JULY 18, 2024

NPS is important because it correlates with customer satisfaction , positive word-of-mouth , and loyalty, essential for product growth. It has significant variations across different segments, including: Industry : EdTech’s high NPS score reflects a strong alignment with user needs and effective engagement strategies.

Data Visualization 81

Data Visualization Reporting Tools Feedback Software Analytic Tools 81

Userpilot

JANUARY 20, 2024

Once a hypothesis is proven right, generate solution ideas and prioritize them in terms of impact and technical feasibility. This translates into fewer complaints and support tickets and overall higher customer satisfaction and retention. Finally, implement the solutions and monitor their impact. The ICE scoring model.

Feedback Software 96

Feedback Software Analytic Tools Research Software User Testing 96

Userpilot

JUNE 11, 2024

Let’s explore the most important metrics (you can check their benchmarks here ): User activation rate : Measures how effectively onboarding converts new users into active users. Time-to-value : Tracks how quickly users realize the value of the product. Time to Value Benchmarks 2024.

Onboarding KPIs 72

Onboarding KPIs Data Visualization Product Marketing Customer Satisfaction 72

The Product Coalition

OCTOBER 6, 2023

But what if the technology that hinders our communication at times could actually enhance it? Later, these features are pre-processed and used to train a machine learning algorithm that can precisely predict the emotional states of users. deaths per 100,000 individuals due to automobile accidents, according to a survey.

Research Software 130

Research Software Reporting Tools Data Visualization Automotive 130

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. Digital transformation touches every corner of an organization—from the way they interact with customers to the way they design products and services.

Artificial Inteligence 127

Artificial Inteligence Data Visualization Analytic Tools Research Software 127

Alchemer Mobile

MARCH 18, 2021

Almost all apps experienced significant change in their DAU due to COVID-19. Christy Culp (she/her), Chief Customer Officer at Apptentive: Hello and welcome, everybody. We’re getting some answers, getting some big tech giant answers. Ratings and reviews have real consequences in conversion rates and in brand reputation.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

DECEMBER 20, 2023

Data-driven customer segmentation using algorithms like K-Means revolutionizes personalized marketing by grouping customers based on shared characteristics, enabling businesses to create targeted campaigns that resonate with each segment. This elevates the customer experience and boosts customers’ likelihood of purchasing.

Artificial Inteligence 82

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 82

UX Planet

FEBRUARY 1, 2024

Users can perform various financial transactions such as self-transfer, payments to contacts, and UPI-based payments and receive guidance on managing expenses through savings and investments. Addressing these issues through innovative and user-friendly applications can transform individuals, businesses, and the overall economic landscape.

Analytic Tools 85

Analytic Tools Data Visualization Research Software Reporting Tools 85

Usersnap

OCTOBER 12, 2021

This allowed users to click on a feedback button in the application and launch a widget for capturing and annotating screenshots. User info and technical data are automatically attached for each ticket, which makes troubleshooting much easier for the engineers. From 0 to 7 million users: how customer feedback’s role changed.

User Testing 121

User Testing Feedback Software Customer Feedback Customer Experience 121

The Product Coalition

NOVEMBER 1, 2022

However, people find it hard to identify how tourists spend on travel and other leisure activities in a savvy-tech world. Innovative emerging technologies in tourism have changed business models, so understanding consumer behavior in tourism is essential. Consumer behavior is not a new concept for research.

Research Software 97

Research Software Feedback Software User Testing Travel 97

Alchemer Mobile

AUGUST 26, 2024

Customer-obsessed marketers DO: Consistently Strive for a Deeper Customer Understanding: Regularly gather and analyze customer data from various sources, including surveys (traditional and in-app) and review sites. Use sentiment analysis tools to gauge overall customer feelings and identify emerging trends.

User Testing 113

User Testing Customer Feedback Feedback Software Customer Experience 113

Userpilot

SEPTEMBER 30, 2024

3P Learning is an Australian educational technology company that specializes in developing online learning resources. We chatted with Tom Ulman, the Chief Product Designer at Reading Eggs, a 3P Learning company, about how they used Userpilot to improve the user onboarding experience. They needed a more user-friendly solution.

Product Research 91

Product Research Analytic Tools Feedback Software User Testing 91

The Product Coalition

AUGUST 23, 2023

Payment related questions Conversational AI can simplify payment queries, allowing users to inquire about due dates, bill history, and even schedule payments seamlessly. Examples include: When is my next credit card payment due? Failing to do so risks eroding trust and customer satisfaction.

Artificial Inteligence 101

Artificial Inteligence Banking Technical Review Systems Review 101

Userpilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience.

Data Visualization 80

Data Visualization Analytic Tools Research Software User Testing 80