Userpilot

NOVEMBER 28, 2024

With so many options available, how do you choose the right session recording software for your team? We’ve researched, tested, and curated a list of 10 top-rated session recording tools to help you unlock valuable user insights and build better digital experiences. This article aims to simplify the decision-making process.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

JANUARY 16, 2023

Are you searching the market to find the best churn management software for your SaaS company? Read on to learn how each tool can help you retain customers , the pros and cons for each, as well as pricing information. Features to look for in customer retention software: Analytics and tracking. User Engagement.

Analytic Tools 106

Analytic Tools Feedback Software Data Visualization Software Review 106

Userpilot

APRIL 21, 2024

By integrating customer support directly into your software app or website, you can: Boost user retention. Improve customer satisfaction. Resolve issues quicker and provide efficient customer service. Free up support staff to focus on more complex issues by also adding self-service resources.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

Intercom, Inc.

APRIL 7, 2020

For video marketing software Wistia , they’re doubling down on educational resources that take a “help first” approach. The disruption from the global crisis is expected to have a serious impact on customer support goals, which often include maintaining a fast response time. For B2C teams, customer satisfaction is taking a hit.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

Reporting Tools 125

Reporting Tools Agile Feedback Software User Testing 125

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. That’s what end-user support is for. You can offer in-app support through live chats, resource centers, or interactive walkthroughs. There are different types of end-user support: Task-specific support.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Intercom, Inc.

NOVEMBER 30, 2021

Adopting the right strategy will help you scale your personalized support without scaling your costs, which will have the knock-on effect of increasing your customer satisfaction (CSAT) and customer retention. This is especially true as your customer base grows and your team’s needs evolve accordingly.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Alchemer Mobile

JULY 25, 2024

Yes, it takes company-wide buy-in, but at the end of the day creating good customer experiences boils down to two fundamental concepts: Listening to the voice of your customers and collecting their feedback: Understanding what customers want and how they perceive your institution is foundational.

Reporting Tools 182

Reporting Tools Data Visualization Feedback Software Analytic Tools 182

Userpilot

SEPTEMBER 30, 2024

3P Learning is an Australian educational technology company that specializes in developing online learning resources. We chatted with Tom Ulman, the Chief Product Designer at Reading Eggs, a 3P Learning company, about how they used Userpilot to improve the user onboarding experience. Moreover, it offers very limited analytics.

Product Research 106

Product Research Analytic Tools Feedback Software User Testing 106

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. Software Engineering: Generative AI drafts computer code based on natural language prompts, which reduces the time required for coding and debugging.

Generative AI 108

Generative AI Customer Communications Technical Review Reporting Tools 108

Userpilot

JUNE 2, 2024

Luckily, we’ve listed the 17 best product-led growth software in the market. We’ve included key features, user reviews, and pricing to help you decide. TL;DR Product-led growth focuses on making products the main driver for customer attraction. Enhances customer experience with user feedback and product discovery.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Userpilot

FEBRUARY 28, 2024

The benefits of using Pendo Engage include its custom themes, flexible dashboards , multi-platform analytics, 50+ integrations, and the fact that you don't need to write any code to utilize its features. Pros of using Pendo Engage There are quite a few benefits to using Pendo Engage as your adoption platform: No-code.

Data Visualization 105

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 105

Alchemer Mobile

AUGUST 9, 2023

With the addition of Alchemer Workflow Initiators to Alchemer Workflow, you can listen to events from your third-party enterprise software such as Salesforce, Salesforce Marketing Cloud, Salesforce Service Cloud, Zendesk, and others – to automatically initiate surveys and feedback requests in the context of your customer’s or employee’s experience.

Product Research 130

Product Research Feedback Software Events Feedback Loop 130

Userpilot

APRIL 10, 2024

Knowledge bases offer lots of benefits, including improved customer satisfaction , reduced load of customer support agents , and improved self-service support. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets.

Feedback Software 99

Feedback Software Analytic Tools Research Software Data Visualization 99

Userpilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Looking to enhance user onboarding and overall customer experience? What does a customer experience analyst do?

Data Visualization 52

Data Visualization Customer Experience Analytic Tools Feedback Software 52

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty. Here’s why.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. It supports MRR growth and provides consistent access to your users. Tracking SaaS renewal rates enables predictable revenue, aiding financial planning and resource management for future growth.

Feedback Software 100

Feedback Software Customer Experience Customer Feedback User Testing 100

Userpilot

OCTOBER 15, 2022

Display an exit survey every time a customer churns to collect feedback. Gauge customer satisfaction at multiple touchpoints with customer satisfaction surveys. Measure customer satisfaction and advocacy by triggering an NPS survey at various touchpoints. Want to collect customer feedback code-free?

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

SEPTEMBER 2, 2022

Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals. Customer education platforms are software specifically designed to make onboarding and continuous user education easy. What are the benefits of using customer training software?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. People are not likely to find value in a software product if they are left alone to figure everything out. But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article.

Analytic Tools 106

Analytic Tools Feedback Software User Testing Customer Experience 106

Userpilot

AUGUST 15, 2022

Conducting NPS surveys is a great way to measure user satisfaction and identify your most loyal customers. You can conduct user interviews and start the Voice of the Customer (VoC) program to understand customer attitudes in detail toward your product. What are the benefits of customer sentiment analysis?

Feedback Software 98

Feedback Software Data Visualization Analytic Tools User Testing 98

Userpilot

APRIL 30, 2022

In the end, you’ll know how to create in-app notifications code-free. In-app messaging is a type of message that is sent to users while they are active in the app. You can leverage in-app messages to onboard new users , engage users, and reduce churn. Collect user feedback. What design will appeal to your users?

Feedback Software 98

Feedback Software Analytic Tools Software Review Customer Feedback 98

TechEmpower - Product Management

MARCH 4, 2024

Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction. This shift allows business to reallocate human resources to more complex and strategic roles, or eliminate those positions entirely.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

Userpilot

FEBRUARY 22, 2024

TL;DR SaaS customer support is the process of assisting customers who use your product. Exceptional customer support boosts customer satisfaction and encourages customer loyalty. Userpilot helps you create impactful resource centers and deliver proactive customer service without writing any code.

Feedback Software 96

Feedback Software Analytic Tools Customer Feedback Customer Experience 96

Userpilot

NOVEMBER 19, 2022

Customer service KPIs measure the performance of customer service teams and customer support management. You should track customer service KPIs to measure the performance of your support teams, improve customer satisfaction, and boost customer retention and loyalty. What are customer service KPIs?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

AUGUST 23, 2023

CX design focuses on all interactions on the whole customer journey. UX design focuses on user interactions with a product or feature. And focuses on separate parts of the user journey map. CX design improves customer satisfaction, creates loyal customers, and increases customer retention.

Customer Experience 92

Customer Experience User Testing Customer Feedback Feedback Software 92

Product Innovation Educators

DECEMBER 16, 2024

How product managers can adapt core responsibilities across different organizations and contexts Watch on YouTube TLDR Through his research and practical experience at MasterCard, Nishant Parikh identified 19 key activities that define the role of software product managers. Why study the 19 key activities of software product managers?

Research Software 99

Research Software Feedback Software User Testing Product Research 99

Userpilot

MAY 20, 2024

Let’s explore the ins and outs of what makes a frictionless customer experience and look at 10 insightful strategies. TL;DR SaaS customer experience includes all interactions and overall user satisfaction from initial contact to upgrades, impacting engagement , retention, and loyalty.

Customer Experience 104

Customer Experience Analytic Tools Feedback Software User Testing 104

Userpilot

OCTOBER 20, 2022

You’ll also see 13 practical ways to improve your score, and how user feedback software makes the process much easier. Customer satisfaction is the measure of how happy and satisfied customers are. This feeling stems from the customer experience with your product and interactions with service teams.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Userpilot

FEBRUARY 20, 2024

We also share software products you can use to create a foolproof product roadmap and drive product-led growth. Thus, it has a higher chance of ensuring user satisfaction and retention. Reduce churn : Products aligned with user needs and interests receive better engagement. What is a data product roadmap?

Data Visualization 105

Data Visualization Feedback Software Research Software User Testing 105

Userpilot

APRIL 22, 2024

TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. Increase user retention. Review feature usage data.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Weak Development Team 103

Userpilot

AUGUST 28, 2024

Understanding the salary range for customer experience analysts is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer experience analyst is a professional who evaluates and improves the interactions between a company and its customers. Let’s get started!

Data Visualization 52

Data Visualization Customer Experience Analytic Tools Feedback Software 52

Userpilot

JUNE 29, 2024

TL;DR Product feedback management involves collecting, organizing, analyzing, and acting on user feedback. You can gather qualitative feedback through in-app surveys , customer interviews, focus groups, and reviews. This feedback helps you understand the experiences of your customers when they use your product.

Feedback Software 92

Feedback Software User Testing Analytic Tools Customer Feedback 92

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MAY 27, 2024

Let’s see how you can measure customer perception: Collect customer feedback : Segment users and trigger contextual surveys like CES , CSAT , and NPS. Monitor online mentions : Regularly check reviews, social media, and forums for customer opinions. After all, they’re the ones who experience it.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

APRIL 28, 2023

Have you ever abandoned a product due to poor customer onboarding? If your users aren’t activating or adopting your product, you likely don’t have a proper customer onboarding strategy, or it’s not doing what it should. You should gather data from your customers by using in-app surveys.

Feedback Software 97

Feedback Software Analytic Tools Onboarding KPIs User Testing 97

Userpilot

JULY 24, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. A CX product manager is responsible for understanding customer needs, behaviors, and pain points.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52