Customer Satisfaction Reporting Tools Training 
Intercom, Inc.
FEBRUARY 24, 2021
Identifying the right insights is key to operating at scale while keeping your customer experience personal, but it’s a huge challenge to find the signal in the noise. Use the “Show customer satisfaction” view to generate a color-coded summary of customer satisfaction rates by topic. No problem.
Alchemer Mobile
JULY 25, 2024
In today’s competitive landscape, customer experience (CX) stands as a cornerstone of success, particularly in the financial services industry. In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
The Product Coalition
JANUARY 25, 2024
Training these transactional chatbots to understand and fulfill user requests effectively is essential. One powerful approach to training such chatbots is reinforcement learning — a subfield of machine learning. Users ask Siri questions and have conversations with it via a messaging environment.
Intercom, Inc.
JUNE 19, 2018
In a recent survey of customer support leaders, Aircall, an internet phone system specifically built for online call centers, found that controlling costs was the No. Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service.
Intercom, Inc.
DECEMBER 8, 2020
Modern customers expect quick, personal, and effective service. To provide this, you must understand how your customer experience stacks up against these expectations. Data alone won’t produce results, but it will help you to contextualize customer behavior and feedback to provide better service faster.
Userpilot
OCTOBER 19, 2024
According to the American Customer Satisfaction Index , with an ACSI score of 78.0, overall customer satisfaction in America was the highest it has ever been in Q1 2024. However, while some companies have managed to improve their customer satisfaction levels and benefit from it, many have not.
Userpilot
JUNE 29, 2024
Today’s article provides a practical guide to help you decide whether to build or buy your product analytics tool. TL;DR The build vs. buy strategy is a decision-making framework organizations use to determine whether to develop a solution in-house (build) or purchase it from an external provider (buy). Greater data security.
Expert insights. Personalized for you.
243 
Let's personalize your content