Alchemer Mobile

OCTOBER 11, 2024

This enhanced survey provides a deeper understanding of the factors influencing an NPS score, enabling more informed decisions to improve customer satisfaction. It also provides you with direct customer feedback to utilize in your sales objections. Hint: this is where VoC data comes into play!

Data Visualization 100

Data Visualization User Testing Reporting Tools Customer Feedback 100

Userpilot

FEBRUARY 25, 2024

Kano analysis is effective for the following reasons: It’s a user-centric framework that’s simple to execute. It boosts customer satisfaction by prioritizing features that align with customer needs. Kano model covers five feature categories: Basic features customers expect. Book a demo now to learn more.

Customer Satisfaction 87

Customer Satisfaction User Testing Customer Experience Customer Feedback 87

Userpilot

APRIL 30, 2024

TL;DR Customer progress tracking includes all the steps taken to monitor customer advancement toward a desired or set goal with your product or service. You should start progress tracking because it provides great clarity about customer engagement or potential pain points keeping them from progressing.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

Userpilot

NOVEMBER 9, 2022

NPS vs CSAT surveys: which is better for measuring customer satisfaction? The short answer is both since each method analyzes customer loyalty but at a different depth. So, let’s break it down and study what method is best for measuring user sentiment and why. NPS vs CSAT: why you should use them together.

Customer Satisfaction 86

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 86

UX Planet

AUGUST 12, 2024

Deliveasy enhances delivery efficiency and customer satisfaction for Indian supermarkets with real-time tracking, route optimization, and detailed analytics. The goal was to develop a modern solution to address these issues. A modern, automated solution is needed to transform delivery processes and improve customer experience.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Feedback Software 98

Userpilot

AUGUST 19, 2024

This guide will provide you with a comprehensive overview of the path to becoming a successful customer success analyst. TL;DR A customer success analyst ensures customers achieve their goals with the software by analyzing data , tracking KPIs, and identifying trends to improve the user experience.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. The anatomy of a modern customer support tech stack .

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

JULY 18, 2024

MarTech companies had the lowest onboarding c completion rates of all the industries we studied for our SaaS Product Metrics Benchmark Report. Does it have any impact on new user activation, time-to-value, or other metrics? Companies by industry analyzed in our Product Metrics Benchmark Report 2024. Including MarTech.

Onboarding KPIs 73

Onboarding KPIs Data Visualization Reporting Tools Analytic Tools 73

Userpilot

JULY 20, 2024

They develop strategies to reduce customer churn (the rate at which customers stop using a service) and increase customer loyalty. Customer retention managers rely on various tools to enhance customer satisfaction and loyalty. Looking into tools for retention managers?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. What AI tools you can use. AI tools can visualize trends and anomalies in real-time. What’s the conclusion for companies offering B2B SaaS solutions?

Analytic Tools 67

Analytic Tools Feedback Software Data Visualization Reporting Tools 67

Userpilot

JULY 20, 2024

You can focus on building relevant skills and showcasing your passion for customer satisfaction. Learning the tools essential for the role is also essential. Learning the tools essential for the role is also essential. Looking into tools for retention specialists? How to become a retention specialist?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

The Product Coalition

FEBRUARY 15, 2024

Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention. Moreover, through customer data analysis, Generative AI crafts personalized recommendations, increasing sales and heightened customer satisfaction.

Generative AI 110

Generative AI Data Visualization Reporting Tools Research Software 110

Userpilot

AUGUST 30, 2024

TL;DR A customer support specialist is a professional responsible for assisting customers with inquiries, troubleshooting issues, and providing solutions to user problems. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. Improved customer experience (CX). Higher customer satisfaction rates. Personalized customer experiences.

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Reporting Tools 83

Userpilot

JULY 9, 2024

The 4 P’s of customer experience are engaged and empowered people (your teams), efficient processes , customizable and user-friendly products , and places (websites, web, and mobile apps) that collectively contribute to exceptional service delivery. What are the 4 P’s of customer experience?

Customer Experience 91

Customer Experience User Testing Research Software Data Visualization 91

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? If you’re looking for a new adoption tool or thinking of switching, there are plenty of great choices out there. What is a digital adoption platform? Book the demo!

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Data Visualization 88

UX Planet

FEBRUARY 1, 2024

Social Impact Improving access to efficient finance management tools can reduce financial stress and improve individuals' overall well-being. By promoting financial literacy and providing tools for effective budgeting and planning, the application can empower users to make informed financial decisions.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Reporting Tools 98

Intercom, Inc.

SEPTEMBER 8, 2021

Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Integrated commerce solutions experts TrueCommerce can attest to this benefit.

Reporting Tools 237

Reporting Tools Inbound Data Visualization Customer Experience 237

Userpilot

AUGUST 28, 2024

In this guide, we’ll provide an overview of typical customer support specialist salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career. Here are some tips to get started with: Listen Actively : Pay close attention to customer concerns without interrupting.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.

Feedback Software 83

Feedback Software Analytic Tools Research Software Data Visualization 83

Userpilot

AUGUST 19, 2024

TL;DR A product assistant supports product managers in the SaaS industry by conducting market research , analyzing user feedback, and coordinating with cross-functional teams to guide product development and enhance software solutions. Product assistants utilize a variety of tools to streamline their work.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JULY 21, 2024

UX researchers can leverage a range of tools to improve their work: Userpilot assists in user onboarding and feedback collection, while Monday.com and Jira Software aid in project and product management respectively, etc. Looking into tools for UX researchers? Collaborates with designers, developers, and product managers.

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

Userpilot

JULY 21, 2022

However, as your business grows, it becomes more difficult to deliver top-notch customer service , which means you are at risk of customer churn. But this is where customer experience automation (CXA) comes in. In this article, we will be covering everything you need to know about customer experience automation.

Feedback Software 79

Feedback Software Reporting Tools Customer Experience Data Visualization 79

Intercom, Inc.

JUNE 19, 2018

In a recent survey of customer support leaders, Aircall, an internet phone system specifically built for online call centers, found that controlling costs was the No. Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service.

Reporting Tools 216

Reporting Tools User Testing Research Software Customer Experience 216

Intercom, Inc.

NOVEMBER 11, 2020

But how are support leaders staying ahead of rising conversation volumes and sky-high customer expectations? Our new report reveals that conversational, messenger-based support is key. Today, modern customers expect both personal and efficient support. Discover five trends transforming customer support.

Data Visualization 145

Data Visualization Reporting Tools B2C Customer Experience 145

Userpilot

JANUARY 9, 2024

UX audits highlight usability issues that drive users away, along with opportunities for refinement to improve customer satisfaction. Study behavior trends to highlight any UX designs users avoid. Put it all together in a shareable UX audit report. Review and analyze to identify improvement opportunities.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Data Visualization 85

Userpilot

SEPTEMBER 12, 2024

Dealfront is a platform designed to enhance sales and marketing efforts by providing teams with reliable and compliant B2B data. The company adopted Userpilot as a feedback platform to enable stakeholders to report issues with data accuracy. So, they looked for a third-party solution. How successful was it?

Data Visualization 83

Data Visualization Product Research Embedded Analytics Feedback Software 83

Userpilot

AUGUST 28, 2024

TL;DR A customer advocate is a professional who represents the customer’s interests within a company, ensuring their needs and feedback are addressed to improve products and services. Frequent communication builds trust and ensures customers feel valued. Looking into tools for customer advocates?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 28, 2024

The specific requirements for this role will vary depending on the company size, industry, and the product or service focus. Looking into tools for UX researchers? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Book a demo to see it in action!

Research Software 52

Research Software Analytic Tools User Testing Product Research 52

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Address customers by name.

Data Visualization 87

Data Visualization Feedback Software Analytic Tools Research Software 87

UX Planet

JANUARY 18, 2024

This process, often undervalued in real-world scenarios, is crucial for understanding user behaviors, needs, and preferences. User research aims to centralize the user in the design and development process, whether through interviews, usability studies, or other methods.

Data Visualization 98

Data Visualization User Testing Research Software Product Research 98

Intercom, Inc.

OCTOBER 27, 2021

When done right, these modern conversational support tools can supercharge your team’s capabilities and help you deliver personal, efficient support at any scale. That’s why we’re so excited to launch our new visual Conversational Support Funnel report. Gain signals for where to invest your resources for maximum impact.

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Userpilot

SEPTEMBER 30, 2024

CYBERBIZ is a Taiwan-based e-commerce platform, which currently supports a significant number of stores in the country. Dedicated to providing excellent customer experience, the CYBERBIZ product team decided to overhaul its key functionality and chose Userpilot as a tool to facilitate the process. Fewer support tickets.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Reporting Tools 83

Usersnap

APRIL 29, 2023

Breaking-edge technology usually feels like something that requires advanced technical knowledge. Professionals all over the world have been discovering how it can make their lives easier, as a tool for brainstorming, analyzing, generating content & increasing their efficiency. Let’s get started! What is ChatGPT?

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Userpilot

APRIL 7, 2023

This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment. TLDR B2B customer insights are the knowledge and information gained by companies that focus on businesses as individual customers.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Research Software 80

Userpilot

JULY 28, 2024

They develop strategies to reduce customer churn (the rate at which customers stop using a service) and increase customer loyalty. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Strong customer service skills and a genuine desire to help are crucial.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52