What is NPS & How to Increase It? + Benchmark Report 2024
Userpilot
JULY 18, 2024
According to our latest NPS benchmark report, the average NPS in SaaS is 35.7. NPS is important because it correlates with customer satisfaction , positive word-of-mouth , and loyalty, essential for product growth. According to our benchmark report that pulled data from 229 B2B SaaS companies, the average NPS is 35.7,
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