Intercom, Inc.

APRIL 7, 2020

In our survey, nearly half (47%) of support teams report that inbound volume has increased since the outbreak and by an average of 51% above their normal volume. Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

NOVEMBER 28, 2024

With so many options available, how do you choose the right session recording software for your team? We’ve researched, tested, and curated a list of 10 top-rated session recording tools to help you unlock valuable user insights and build better digital experiences. This article aims to simplify the decision-making process.

Analytic Tools 89

Analytic Tools Research Software Feedback Software Reporting Tools 89

Userpilot

MAY 22, 2024

You can access this information through the right customer lifecycle management software. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. It helps increase customer loyalty , brand awareness, conversions, and engagement.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Reporting Tools 96

Intercom, Inc.

NOVEMBER 30, 2021

Adopting the right strategy will help you scale your personalized support without scaling your costs, which will have the knock-on effect of increasing your customer satisfaction (CSAT) and customer retention. The ability to report on your team’s success and gather meaningful insights that improve your support.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

MAY 30, 2019

When we ship, we of course have done our diligence with research and design, but we’re also keenly aware that there’s so much we don’t know. And they’d code the conversation with a bunch of different tags, like this type of feature request. So it’s the voice of the customer. It’s a little bit self-explanatory.

User Testing 194

User Testing Feedback Software Customer Feedback Data Visualization 194

Userpilot

APRIL 26, 2024

You’re looking to track your customer data and build your sales and marketing efforts around it. Do that by choosing the right customer tracking software for your business. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry.

Data Visualization 82

Data Visualization Analytic Tools Reporting Tools Software Review 82

Nulab

SEPTEMBER 14, 2022

The Nulab team is honored to announce that Software Advice recognized Backlog as a Top Kanban Tool in its 2022 Frontrunners report. Software Advice, a Gartner company, is a leading provider of advisory research for businesses navigating their software-buying journey. Learn more about the methodology here.

Reporting Tools 99

Reporting Tools Research Software Feedback Software Software Review 99

Userpilot

OCTOBER 24, 2022

You should always customize the design of your surveys and integrate them with your brand. The three best tools to create an NPS program without coding are Userpilot, Qualaroo, and InMoment. When used at regular intervals, it helps you understand how satisfaction and loyalty change throughout their customer journey.

Feedback Software 86

Feedback Software Analytic Tools Research Software Software Review 86

Userpilot

JULY 22, 2024

Negative word of mouth is a pervasive challenge in today’s digital-first world, where a single negative review or comment can quickly escalate into a full-blown crisis. This is particularly challenging for SaaS companies because most SaaS buyers rely on online reviews to make a buying decision or continue using a service. Lost sales.

Feedback Software 94

Feedback Software Research Software Customer Satisfaction Reporting Tools 94

The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

Reporting Tools 133

Reporting Tools Agile Feedback Software User Testing 133

Userpilot

SEPTEMBER 2, 2024

Userpilot’s SaaS Product Metrics Benchmark Report has found that compared to other industries, healthcare SaaS companies perform lower across most of the 6 metrics we studied. Companies by industry analyzed in our Product Metrics Benchmark Report 2024. Companies by industry analyzed in our Product Metrics Benchmark Report 2024.

Onboarding KPIs 82

Onboarding KPIs Data Visualization Healthcare Reporting Tools 82

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. Software Engineering: Generative AI drafts computer code based on natural language prompts, which reduces the time required for coding and debugging.

Generative AI 116

Generative AI Customer Communications Technical Review Reporting Tools 116

Userpilot

APRIL 19, 2022

Only Pendo customers on the Pro and Enterprise plans have access to the NPS feature. Pendo’s paid plans are upwards of $2,000-$5,000 per annum based on online reviews. Some reviews suggest it can be way more. Pendo allows users to create both in-app and email surveys. What is the Net Promoter Score (NPS)?

Feedback Software 87

Feedback Software Analytic Tools Research Software Reporting Tools 87

Userpilot

MARCH 14, 2024

Looking for an effective SaaS reporting tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your SaaS reporting needs. Features to collect customer feedback data through in-app surveys.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Intercom, Inc.

MAY 19, 2022

For the last couple of years, the pandemic has forced organizations to adapt and make changes in how they grow, provide support, and retain customers around the world. With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. Martin Kõiva , Founder & CEO of Klaus.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? TL;DR Customer experience management software is a tool or suite of tools designed to help businesses manage, track, and optimize customer experiences. Or is analyzing customer feedback more important to you?

Analytic Tools 75

Analytic Tools Feedback Software Research Software Reporting Tools 75

Userpilot

MARCH 4, 2021

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software? Why is Having Customer Feedback Software Important?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JULY 17, 2023

Searching for the best software for customer feedback to truly understand your customer sentiment ? Software for customer feedback has become essential for SaaS businesses that have customers in their hearts. Qualtrics is great customer feedback software for collecting, managing, and acting on feedback data.

Feedback Software 17

Feedback Software Data Visualization Customer Feedback Analytic Tools 17

Userpilot

JULY 7, 2024

Wondering which customer communication management software is ideal for enhancing customer interactions in your SaaS product? In this article, we examine what customer communications management software is and what to look out for when selecting one. HubSpot – best customer relationship management software.

Customer Communications 82

Customer Communications Analytic Tools Feedback Software Reporting Tools 82

Userpilot

JUNE 2, 2024

Luckily, we’ve listed the 17 best product-led growth software in the market. We’ve included key features, user reviews, and pricing to help you decide. TL;DR Product-led growth focuses on making products the main driver for customer attraction. Enhances customer experience with user feedback and product discovery.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Userpilot

FEBRUARY 26, 2023

In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. TL;DR Mixpanel is a product analytics tool that helps companies measure and optimize user engagement. Cohort analysis in Mixpanel also helps you analyze user funnels.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Software Review 85

Mind the Product

OCTOBER 9, 2017

In the past, consumers typically read product reviews and bought the product that most reflected what they wanted. Consumers still read reviews and do their own research, but now before buying the product, they like to download and play around on the product’s app. But they can just as easily look elsewhere.

Research Software 157

Research Software User Testing Product Research Customer Experience 157

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. According to that same report by McKinsey & Company, executive mindsets on technology’s strategic importance have changed radically during the crisis.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization Research Software 228

Userpilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? In this round-up, I cover 21 of the best product feedback software solutions. In this round-up, I cover 21 of the best product feedback software solutions. Social listening tools : Software for monitoring online conversations, brand mentions, and trends.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Reporting Tools 87

Userpilot

NOVEMBER 25, 2021

Using multi-choice feedback surveys you can automate responses to the most common reasons users churn and reduce churn. Here are the most common reasons users churn and how you can respond: Price: offer a discount, a pause, or a downgrade to users who are leaving due to price. Use NPS surveys to gauge customer loyalty.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization User Testing 90

Userpilot

FEBRUARY 28, 2024

The benefits of using Pendo Engage include its custom themes, flexible dashboards , multi-platform analytics, 50+ integrations, and the fact that you don't need to write any code to utilize its features. Pros of using Pendo Engage There are quite a few benefits to using Pendo Engage as your adoption platform: No-code.

Data Visualization 90

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 90

Userpilot

OCTOBER 15, 2022

Display an exit survey every time a customer churns to collect feedback. Gauge customer satisfaction at multiple touchpoints with customer satisfaction surveys. Measure customer satisfaction and advocacy by triggering an NPS survey at various touchpoints. Want to collect customer feedback code-free?

Feedback Software 93

Feedback Software User Testing Customer Feedback Research Software 93

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Promoters (Net Promoter score NPS 9 or 10) are enthusiastic, loyal customers. Customer surveys (particularly collecting NPS scores) are how you discover who your detractors are.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

TechEmpower - Product Management

MARCH 4, 2024

Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction. Overall, generative AI is a transformative asset in the software engineering lifecycle, from conception to deployment.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

The Product Coalition

FEBRUARY 15, 2024

Moreover, through customer data analysis, Generative AI crafts personalized recommendations, increasing sales and heightened customer satisfaction. Customer support and service In customer support and service, Generative AI transforms how businesses interact with their customers.

Generative AI 112

Generative AI Data Visualization Reporting Tools Research Software 112

Userpilot

MAY 3, 2023

It enables you to create custom NPS surveys , analyze them, and program follow-up actions based on users’ responses. You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights.

Data Visualization 71

Data Visualization Product Research Software Review Feedback Software 71

The Product Coalition

AUGUST 30, 2021

Due to the fast-faceted customer preferences, the demand for ready-to-eat food products has been increasing. Most countries are in lockdown, the customer purchase volumes have negatively impacted the growth of processed food items. More food industry software services introduce custom apps that make food delivery easier.

Reporting Tools 133

Reporting Tools Software Review Systems Review Technical Review 133

Userpilot

SEPTEMBER 2, 2022

Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals. Customer education platforms are software specifically designed to make onboarding and continuous user education easy. What is customer education? User segmentation.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Education 92

Userpilot

AUGUST 27, 2024

Heap also automatically records other data associated with each user, session, and event to help its users further enrich their data. You can start using Heap’s Autocapture by adding the provided code snippet to your website header. After creating a Heap account, you’ll receive a unique tracking code snippet.

Data Visualization 78

Data Visualization Analytic Tools Software Review Feedback Software 78

Userpilot

MAY 23, 2024

TL;DR Customer experience (CX) refers to all customer interactions with a brand, covering every touchpoint from initial discovery to renewal. Excellent customer experience can differentiate you from competitors and enhance customer satisfaction , loyalty, retention, and advocacy.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Customer Satisfaction 52

Userpilot

APRIL 22, 2024

TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Offering end-user support is beneficial to your business because it helps enhance the customer’s experience, improve customer satisfaction , build product loyalty , and reduce churn.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Reporting Tools 81