Userpilot

AUGUST 29, 2022

Your customer success process can easily become chaotic. Since customer success is a relatively new career, CSMs tend to take tasks from sales, support, product marketing, and more than they can handle. So, what customer success processes should you focus on as a CSM? Track customer sentiment with NPS surveys.

Feedback Software 85

Feedback Software Research Software User Testing Customer Feedback 85

Userpilot

JUNE 17, 2024

As long as you follow the right product-led growth strategy, it will offer several benefits, including: Increased satisfaction and loyalty. Focusing on the product and its value leads to a better experience for users, which can result in increased customer satisfaction and brand loyalty.

Analytic Tools 76

Analytic Tools User Testing Onboarding KPIs Customer Experience 76

Userpilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. In this guide, we’re going to go over what PLG marketing is and why it just might be the perfect approach for your business. JTBD data is also crucial for all customer education efforts.

Analytic Tools 84

Analytic Tools Feedback Software Onboarding KPIs Marketing 84

Userpilot

AUGUST 21, 2024

This article will explore how to collect and analyze it effectively, diving into methods like feedback surveys, product analytics , and more. We’ll provide practical examples and actionable advice that will inspire you to create personalized user experiences based on data. See how Userpilot can help! How, you ask?

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Research Software 82

Userpilot

JUNE 12, 2023

Example of feature research survey questions to ask existing customers: Please let us know how we can further improve this feature. How was your experience using [feature name]? Product-market fit (PMF) survey PMF surveys help you understand whether your product addresses and solves the needs of your target market.

Data Visualization 71

Data Visualization Product Research Research Software Analytic Tools 71

Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. How do you effectively implement B2B marketing automation into your existing product marketing activities? In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams.

Feedback Software 87

Feedback Software Analytic Tools B2B Embedded Analytics 87

Userpilot

SEPTEMBER 13, 2022

Knowing how to measure customer satisfaction is the key to unlocking insights that improve user sentiment , boost customer retention, and speed up growth. But, how do you measure such a subjective experience? In this article, we cover: Why you need to measure customer satisfaction.

Customer Satisfaction 90

Customer Satisfaction Feedback Software Analytic Tools User Testing 90

Userpilot

MAY 19, 2022

Value Proposition Canvas can help you decide what features to develop to provide value to users. A solid value proposition communicates the benefits of your product without over-promising. Great usability helps users achieve value more quickly and contributes to product success. A good product offers value.

Feedback Software 91

Feedback Software Research Software User Testing Product Research 91

Product Innovation Educators

FEBRUARY 20, 2023

How to achieve product-market fit – for product managers This episode is sponsored by PDMA, the Product Development and Management Association. PDMA is a global community of professional members whose skills, expertise and experience power the most recognized and respected innovative companies in the world.

User Testing 103

User Testing Product Management Product Manager Data Visualization 103

Userpilot

MARCH 29, 2024

The conversion rate typically decreases as users go deeper into the sales process. Poor product-market fit. Ineffective marketing/poor marketing strategy. Complicated product. For example, if you’re strictly an enterprise SaaS, targeting individual users or small businesses will result in a lack of action.

Data Visualization 89

Data Visualization User Testing Analytic Tools Feedback Software 89

Userpilot

FEBRUARY 7, 2023

Push notifications are used to get inactive users re-engaged while in-app messages educate active users to boost retention. Modals, tooltips, and checklists are all examples of in-app UI elements that can streamline the user experience. More extensive surveys are better sent through other channels like email newsletters.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience User Testing 91

Userpilot

AUGUST 2, 2023

Implement gamification to increase customer engagement. Remove friction and elevate the customer experience with self-service support. Use video tutorials to engage customers in the onboarding process Announce new features using modals to drive new feature adoption. Loom’s educational videos.

Feedback Software 73

Feedback Software User Testing Customer Experience User Friction 73

Userpilot

AUGUST 30, 2023

The event is for anyone responsible for driving growth for their product. This includes product managers , marketing managers , customer success managers , and anyone else who wants to learn how to attract more users, improve the user experience, and increase product adoption.

Customer Experience 93

Customer Experience User Testing Customer Feedback Research Software 93

Userpilot

JULY 25, 2022

But if you’re seeing a high drop-off of users after activation, it means something is going wrong – and you need to get to the bottom of it. A typical reason is poor product market (or customer product ) fit. Gather valuable information on product-market fit with Userpilot.

Feedback Software 82

Feedback Software Onboarding KPIs Analytic Tools User Testing 82

Userpilot

AUGUST 6, 2023

In this guide, we’re going to go over why the omnichannel customer experience is important and how you can build a consistent brand experience across multiple channels to keep customer satisfaction levels as high as possible! Collecting both quantitative and qualitative customer insights.

Customer Experience 70

Customer Experience User Testing Customer Feedback Feedback Software 70

Userpilot

APRIL 7, 2023

Early product feedback Get data and early product feedback based on soft product releases or minimum viable product (MVP). They act as planned ‘rehearsals’ before a full launch so that you can update your product features and achieve product-market fit. An example is shown below.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Usersnap

JUNE 14, 2024

Are you looking to refine a product design, improve user experience, or validate a concept? Usersnap is a versatile user feedback platform for product teams to collect bug reports and run micro surveys. Usersnap offers plenty of customization options to help you create surveys and target the right audience.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

APRIL 1, 2022

Language string length and script affect the UI, so to future-proof your product , test the UI from this angle at the design stage. Video and image localization may slow down the process. The end goal is to make the product feel familiar but not excessively so. After all, you want your product to stand out in the new market.

Research Software 92

Research Software Feedback Software User Testing Product Research 92

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

SEPTEMBER 29, 2022

Use different types of microsurveys , like CSAT, CES, and NPS , to track customer satisfaction and customer loyalty. You will get both qualitative and quantitative data on how your customers perceive the product. This will help spot product insufficiencies and other hiccups in customer experience.

Data Visualization 73

Data Visualization Analytic Tools Customer Experience Reporting Tools 73

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing.

Feedback Software 82

Feedback Software Analytic Tools Research Software Customer Experience 82

Userpilot

OCTOBER 18, 2021

Follow up on users’ feedback. NPS is important, yet it’s not the only customer satisfaction survey out there. You can also measure: Customer Satisfaction Score (CSAT). Customer Effort Score (CES). Product-Market Fit (PMF). Revenue stage: measure Customer Expansion and CLV.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Onboarding KPIs 82

Usersnap

JUNE 30, 2022

What we’ve seen is that a product-led growth strategy can increase business retention by improving customer experience. Product-led growth companies are starting to pop up all over the world. Using PLG can help grow your business and further unlock a user experience that is hard to beat.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Appcues is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

MARCH 25, 2024

Modals , tooltips , and hotspots are individual UI experiences often used in product tours. Interactive walkthroughs are sequences of tooltips highlighting the key aspects of a feature or product. Explainer videos are less interactive but great for step-by-step demonstrations of complex processes. Loom product tour.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

NOVEMBER 21, 2023

A product launch checklist is a list of tasks that you need to complete to successfully launch a new product or feature. Its main goal is to help you plan the efforts of the product, marketing, and sales team to maximize the impact of the launch. Why is a product launch checklist important? Feature request form.

Product launches 79

Product launches User Testing Product Research Analytic Tools 79

Userpilot

MAY 22, 2023

This will help your customers feel valued while building long-term customer loyalty. To get started, design a welcome survey that identifies the user’s JTBD. Then, personalize their onboarding and user experience accordingly. Use welcome surveys to identify users’ JTBD. Userpilot Facebook group.

Customer Experience 69

Customer Experience User Testing Feedback Software Customer Feedback 69

Usersnap

DECEMBER 13, 2022

Answering these questions will require more in-depth research that will try to understand the potential market of the product, and narrow down who it will be targeting, in order to ensure product-market fit. According to one study , around 35% of startup failures can be attributed to a lack of market demand.

User Testing 52

User Testing Customer Feedback Product Research Customer Experience 52

Userpilot

FEBRUARY 8, 2022

Here are the six types of journey maps product managers use to identify opportunities and create a better user experience. They take a look at how your current users interact with your product right now. This map shows you what’s working today and what’s not in your product so you know what to improve.

Data Visualization 86

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 86

Userpilot

MARCH 18, 2022

Today, let’s find out how you can leverage product success metrics to add more value for your users and drive retention. Product success is the overall effectiveness of a product or service within the market. Customer Engagement Score measures the engagement level of free trial users and paying customers.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Userpilot

JULY 24, 2023

Create and release your MVP with only core product features. Create a targeted go-to-market strategy for your launch plan. Choose the appropriate marketing channels to reach your target markets. Launch coordinated product marketing campaigns to reach your audience. Launch your product.

Product launches 78

Product launches User Testing Product Research ChatGPT 78

Userpilot

JUNE 2, 2022

But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics. Moreover, these metrics help you identify and remove friction points to improve the user experience. Customer retention rate.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JULY 14, 2021

It doesn’t offer any other product growth features Userpilot has. Userguiding and Product Fruits offer more features, but have very clonky and buggy UX and UI, which makes them feel ‘half-baked’ and offers a poor user experience. User persona Userpilot’s most suitable for: ? Best for large enterprises.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

JUNE 4, 2024

TL;DR Customer behavior analysis involves studying how users interact with a product to understand their needs, motivations, and pain points. Analyzing customer behavior helps make data-driven decisions, identify friction points in the user journey, and increase customer satisfaction and retention.

Data Visualization 86

Data Visualization Customer Feedback User Testing Analytic Tools 86

Userpilot

APRIL 30, 2024

Growth marketing is essential for SaaS businesses to build lasting customer relationships , adapt quickly to market shifts, and drive consistent revenue. Market development targets new markets with existing products, while product development – existing markets with new products.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 91

Userpilot

MARCH 9, 2023

There are two types of customer attrition: active (voluntary) attrition and passive (involuntary) attrition. The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value.

User Testing 91

User Testing Customer Experience Feedback Software Customer Feedback 91

Userpilot

DECEMBER 11, 2022

Is your B2B Product Marketing strategy working for you? Brand positioning, demonstrating your value proposition to other businesses, and making channel decisions; B2B product marketing can become a complex process. Finally, set SMART goals and KPIs or OKRs for tracking your marketing performance.

B2B 90

B2B Feedback Software Product Marketing Customer Experience 90