Userpilot

SEPTEMBER 2, 2024

Now, imagine applying this level of understanding and customization to your marketing strategy. A customer-led marketing strategy is about transforming your approach to reflect the same level of personalization. It helps build customer retention and brand loyalty. Book a demo to learn more!

User Testing 90

User Testing Customer Feedback Customer Experience User Friction 90

Userpilot

DECEMBER 22, 2022

You’ll identify and address pain points quickly, leading to increased user satisfaction. This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Churn happens when a customer stops doing business with you. Bad customer experience.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software User Testing 81

Userpilot

JULY 24, 2024

This guide will introduce you to the best resources available for CX product managers, providing you with a curated selection of valuable materials to enhance your skills and knowledge. A CX product manager is responsible for understanding customer needs, behaviors, and pain points. What does a CX product manager do?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 16, 2023

TL;DR Customer retention can improve profitability, is less expensive than acquiring new users, and forms a large part of future revenue. You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. Use feature tags to track in-app behavior.

User Testing 93

User Testing Customer Experience Customer Feedback Analytic Tools 93

Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level!

B2B 92

B2B User Testing Research Software Analytic Tools 92

Userpilot

NOVEMBER 21, 2023

Brainstorm ideas on how to solve customer problems in an innovative way and validate them. Develop a product that meets customer needs and expectations. Craft a comprehensive go-to-market strategy covering your product positioning , pricing , marketing campaign details, and launch timelines.

Product launches 79

Product launches User Testing Product Research Analytic Tools 79

Userpilot

JULY 21, 2024

This guide will provide you with a comprehensive overview of the path to becoming a successful CX product manager. TL;DR A customer experience product manager in SaaS optimizes the end-to-end customer journey. Looking into tools for CX product managers? Let’s dive in! Book a demo to see it in action!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

FEBRUARY 7, 2023

Here’s a handy table that can help you identify push notifications vs in-app notifications : Types of in-app messaging There are six main types of in-app messaging that can play a role in your SaaS product marketing strategy. Modals Modals appear as pop-ups on user screens while they’re actually using your app.

Feedback Software 90

Feedback Software Analytic Tools Customer Experience User Testing 90

Userpilot

JULY 14, 2024

They develop strategies and features to enhance user satisfaction, engagement, and retention across the product lifecycle. A CX product manager (CXPM) is a unique role that bridges the gap between customer experience (CX) and product development. What does a CX product manager do?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. This results in revenue growth and high user stickiness.

Data Visualization 95

Data Visualization Analytic Tools Customer Experience Feedback Software 95

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 72

Feedback Software User Testing Customer Experience User Friction 72

Userpilot

AUGUST 30, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. In the SaaS industry, a CSR helps users navigate software applications, troubleshoot technical issues, and drive product adoption. What does a customer service representative do? Book a demo to see it in action!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

AUGUST 17, 2024

Looking to enhance your customer onboarding process and drive product adoption? In the SaaS industry, a CSR helps users navigate software applications, troubleshoot technical issues, and drive product adoption. What does a customer service representative do? Book a demo today!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

AUGUST 27, 2024

Looking into tools for customer service representatives? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Customer Service Team Lead : Manages a team, develops support strategies , handles escalations, and coordinates with other departments.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JUNE 19, 2024

The precise requirements for the role will depend on a company’s unique needs and product specifications. It takes more than the right degree or certifications to become a product specialist worth your salt. They play a crucial role in aligning user expectations with product features and functionalities.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

APRIL 1, 2022

How can product managers prepare products for expansion into other markets? How do you develop and implement a SaaS localization strategy? Product localization makes the product accessible to users in foreign markets with different languages and cultures.

Research Software 92

Research Software Feedback Software User Testing Product Research 92

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? 1 – Embrace Product-Led.

Feedback Software 102

Feedback Software User Testing Product Research Customer Experience 102

Userpilot

MARCH 29, 2024

Are conversion funnel leaks sabotaging your product and marketing efforts while leaving money on the table? This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. The conversion rate typically decreases as users go deeper into the sales process. Poor product-market fit.

Data Visualization 88

Data Visualization User Testing Analytic Tools Feedback Software 88

Userpilot

AUGUST 28, 2024

Track and measure success : Define key onboarding metrics , such as time to value , product adoption rate, and customer satisfaction. Continuous improvement : Don’t be afraid to experiment with different onboarding approaches and iterate based on customer feedback and data. Book a demo to see it in action!

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Userpilot

AUGUST 28, 2024

Looking into tools for customer service representatives? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Customer Service Team Lead : Manages a team, develops support strategies , handles escalations, and coordinates with other departments.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JANUARY 12, 2023

We’ve compiled an extensive list of tips and tricks to act on your customer data to improve customer brand loyalty and marketing strategy and drive account expansion and product adoption. Keep reading to uncover product growth insights ! What is behavioral segmentation?

Feedback Software 88

Feedback Software Analytic Tools Data Visualization User Testing 88

Usersnap

FEBRUARY 14, 2023

Whether you’re still validating your SaaS product idea or launching a new feature to an existing product line, thinking about your Go-To-Market Strategy is always relevant. In fact, iterating your strategy and improving each feature Go-To-Market plan as you grow and receive customer feedback is even more important.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Userpilot

NOVEMBER 27, 2023

Both metrics are important to track if you want to implement a successful product retention strategy. Here are some strategies to reduce churn and improve retention: Use secondary onboarding to guide existing customers and remove friction for them when interacting with new features. What is the customer retention rate?

Product Research 73

Product Research Data Visualization Feedback Software Analytic Tools 73

Userpilot

AUGUST 19, 2024

Associate product manager As an associate product manager, you’ll start to own specific product features or projects, working closely with product managers to define strategies, create roadmaps, and measure success metrics. How to become a product assistant?

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JUNE 14, 2021

Are you looking to build a solid marketing automation strategy and don’t know where to start? In this article, I’ll cover what marketing automation is, how to set up an effective strategy for it, and go over some examples of how to use marketing automation at each stage of the user journey to drive product growth.

Feedback Software 52

Feedback Software Analytic Tools Strategy Marketing 52

Userpilot

AUGUST 21, 2024

Use product usage insights to make data-driven improvements. Leverage user behavior data for targeted advertising. Create a tailored content strategy that addresses user needs and preferences. Other types of data include: Zero-party data : Information customers willingly and proactively share with you.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Userpilot

FEBRUARY 16, 2022

Having an informed understanding of how to improve customer satisfaction in SaaS can help you stand out in the fast-growing software industry, but also build an unfair advantage among competitors. By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data.

Customer Satisfaction 86

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 86

Userpilot

AUGUST 31, 2024

Here’s how experience can impact your customer service specialist salary, according to Glassdoor: 2 to 4 years (Customer Service Specialist) : $40,288/year 5 to 7 years (Senior Customer Service Specialist) : $52,880/year 8+ years (Principal Customer Service Specialist) : $65,322/year Looking into tools for customer service representatives?

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Feedback Software 52

Userpilot

AUGUST 19, 2022

We’ll start by exploring key steps in the process, then look at some of the most effective tactics to help you form your own rollout strategy. A software rollout is a term used to describe the process of launching new software (or upgrades) to an existing user base. Then, organize your rollout strategy to meet those OKRs.

Analytic Tools 92

Analytic Tools Feedback Software User Testing Customer Experience 92

Userpilot

AUGUST 30, 2023

What strategies can you implement to drive acquisition and retention faster? The expert speakers at Product Drive 2023 will answer these and many more questions. But you need a solid strategy and must pay attention to creating mind-blowing user experiences. Product growth speakers. Product marketing speaker.

Customer Experience 92

Customer Experience User Testing Customer Feedback Research Software 92

Userpilot

JULY 25, 2022

It starts with personalization: onboarding clients and customers should experience a tailored customer journey that helps realize value. A sound business strategy is to assist customers with targeted in-app messaging that helps them discover new features. A typical reason is poor product market (or customer product ) fit.

Feedback Software 81

Feedback Software Onboarding KPIs Analytic Tools User Testing 81

Userpilot

JUNE 12, 2024

You can even transition into leadership roles in marketing and sales. It takes more than the right degree or certifications to become a product specialist worth your salt. Best tool for product management: Wrike – The platform offers Kanban-style boards and automated workflows that facilitate remote collaboration.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JULY 20, 2024

Associate product manager’s main responsibilities As an Associate Product Manager, you play a crucial role in the product lifecycle. Here’s a breakdown of your core responsibilities: Product Strategy Development : Assist in crafting and executing product strategies aligned with company goals and market needs.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

AUGUST 29, 2022

In this article, we’re going to cover everything you need to know about engineering as marketing, including: What is engineering as marketing? Engineering as marketing is an inbound marketing strategy that involves creating free useful tools for your target audience. Best practices for implementing it.

Research Software 75

Research Software Engineering User Testing Marketing 75

Userpilot

JULY 10, 2024

Businesses invest heavily in product marketing through webinars, blog posts, and video content for a reason – it gets them notable results. If you’re looking to start or improve your SaaS product marketing strategy, this is the article to read. Both are vital for SaaS success.

Analytic Tools 85

Analytic Tools Feedback Software Research Software User Testing 85

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. When implemented effectively, it transforms businesses.

Data Visualization 75

Data Visualization User Testing Analytic Tools Customer Feedback 75

Userpilot

JULY 31, 2024

And we think it applies just as well to product KPIs. ” Here are 14 essential product management KPIs you need to measure (tips for improving them + industry averages included!). TL;DR Product management KPIs are measurable values used to evaluate how well a product achieves its goals.

Onboarding KPIs 79

Onboarding KPIs Data Visualization Customer Experience Customer Satisfaction 79