UX Planet

MARCH 29, 2025

Written by MaryMoore If youre new to UX design and havent considered strategy yet, now is the time to start. Youre probably thinking, Ill figure it out as I go along, or, Do I really need a strategy? What Exactly is UX Strategy? On the other hand, UX strategy delves into the rationale behind decisions.

Feedback Software 64

Feedback Software UX Weak Development Team Research Software 64

Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

Data Visualization 97

Data Visualization Customer Satisfaction Analytic Tools User Testing 97

Userpilot

JULY 24, 2024

Launching a product without a well-defined product strategy framework is similar—you risk wasting resources without a clear path to success. So, how do you outline a product strategy framework that is the foundation of product-led growth ? Product strategies help you design and grow your products. Let’s get right to it.

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Data Visualization Framework Product Strategy Analytic Tools 111

The Product Guy

JULY 30, 2024

Product-Led Growth (PLG) is a powerful strategy that has revolutionized the SaaS and tech industries. By placing the product at the center of the growth strategy, PLG drives customer acquisition, conversion, and retention through exceptional product experiences. This can reduce reliance on costly customer acquisition tactics.

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Customer Feedback Data Visualization Customer Experience Onboarding KPIs 186

Userpilot

JULY 22, 2024

Product positioning is crucial in product management to attract prospects and stand out in your niche. But how can you start crafting an effective positioning strategy that appeals to your target audience? TL;DR Developing a solid product positioning strategy involves several key steps.

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Research Software Positioning Data Visualization Definition 103

Userpilot

JULY 9, 2024

What is a customer experience management strategy? We also share best practices for product teams seeking to optimize their strategies and enhance customer engagement throughout their journey with the product. Implement tactics to enhance customer experiences at various touchpoints. Why is it important?

Customer Experience 111

Customer Experience User Testing Research Software Analytic Tools 111

Alchemer Mobile

DECEMBER 21, 2022

Dedicated customers , who are the backbone of your customer base. These groups all respond better to different engagement strategies, so you’ll have more success after splitting them up. You don’t have the same goals for all of these different groups, so why would your engagement strategy be the same?

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User Testing Customer Feedback Feedback Software Product Research 263

UX Planet

MAY 29, 2024

Examples from IKEA and Netflix on how IA improves user experience and serves as a business strategy. it consists of 3 core pillars, users, context, and content. Brand positioning: it reinforces its positioning as a a brand that helps customers achieve their desired aesthetic and functionality in every area of their room.

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Information Branding Positioning Research Software 98

Alchemer Mobile

DECEMBER 28, 2021

Dedicated customers , who are the backbone of your customer base. These groups all respond better to different engagement strategies, so you’ll have more success after splitting them up. You don’t have the same goals for all of these different groups, so why would your engagement strategy be the same? Get started today!

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Product Innovation Educators

AUGUST 10, 2020

Let’s talk about one of those five new factors, connecting activities to business strategy. The study shows that a product team’s ability to connect their daily activities back to the company’s overarching business strategy is highly correlated with financial success. slightly more than half report to a C-level executive or VP.

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Weak Development Team Product Research Reporting Tools Data Visualization 227

Intercom, Inc.

MARCH 16, 2021

The typical support “strategy” is to let common issues roll in for your support team to address. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. Learn the latest strategies for your most personal, efficient support team yet.

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Data Visualization User Friction Onboarding KPIs Outbound 201

The Product Coalition

MARCH 8, 2024

Explore digital transformation strategies for enterprises Have you wondered why digital transformation strategies are a necessity? This comprehensive guide empowers you to harness the power of digital transformation strategies, propelling your business toward a thriving future. What are digital transformation strategies?

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Enterprise Research Software Feedback Software Strategy 142

Userpilot

APRIL 10, 2024

The longer you can retain your customers, the more revenue you make and save from not having to find new ones. This article will walk you through what customer retention management is and provide you with some top customer retention tactics and strategies. Net Promoter Score formula.

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Onboarding KPIs Customer Experience Customer Feedback User Testing 98

Userpilot

MARCH 30, 2025

According to a 2024 analysis , on average, over 95% of users who download a new mobile Android app abandon it within the first 30 days. This stark statistic underscores a simple truth: a solid mobile app engagement strategy is essential for your app’s success. Put simply, app downloads are great but insufficient.

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Analytic Tools Feedback Software Download Onboarding KPIs 66

Alchemer Mobile

MARCH 8, 2022

Customer engagement can look like a complaint on social media or a negative app rating just as much as it can look like a customer using loyalty points or leaving a positive app review. Benefits of customer engagement. If you want your business to grow, customer engagement should be a priority.

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Customer Feedback User Testing Customer Experience Data Visualization 279

UX Planet

MARCH 15, 2025

Rethinking Pinterests Personalization/UX Strategy [link] In todays digital landscape, personalization isnt just a featureits the foundation of user experience. Nowhere is this more evident than on Pinterest, where billions of Pins are curated into unique feeds for over 400 million monthly users worldwide.

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Product Research Data Visualization Feedback Software Analytic Tools 94

Userpilot

JULY 22, 2024

By understanding its nuances and implementing effective management strategies, you can turn negative experiences into positive outcomes, boosting customer engagement and loyalty. Today’s post will outline actionable strategies to manage and leverage negative word of mouth for growth. Decreased customer satisfaction.

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Feedback Software Research Software Customer Satisfaction Reporting Tools 105

UX Planet

JUNE 14, 2024

Over 8,000 people were interested, so I figured this would be a perfect opportunity to explore my product strategy skills. Recently, I’ve been diving headfirst into product management strategy, and I’m thrilled to share my learnings through the lens of Netflix comments. Would you use a Netflix comment section? Why or why not?

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Product Research Product Strategy Feedback Software Research Software 97

UX Planet

DECEMBER 25, 2024

UX is about smoothing out friction points to make the customer journey from A to B as intuitive and enjoyable as possible. I believe that UX is the art of making users feel valued and cared for, which will drive long-term value. Interaction Design Foundation The cost of poorUX Poor UX doesnt only affect users in the short term.

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UX Feedback Software Customer Experience User Testing 105

Intercom, Inc.

JULY 14, 2020

This poses a real challenge – how can you increase the efficiency of your support team, while still maintaining the high quality experience your customers want and deserve? The growing tension between team burnout and customer demand. Today, customers expect fast, efficient, and personal help. Indicator .

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Customer Experience User Testing Product Research Customer Feedback 224

Userpilot

AUGUST 1, 2024

Product marketing is the process of bringing a product to market, and a well-curated product marketing strategy is key to understanding customer needs and driving adoption. In this article, we explore the key steps product managers follow to create a successful product marketing strategy, including some successful real-world examples.

Research Software 105

Research Software Analytic Tools Product Marketing Product Research 105

Userpilot

AUGUST 8, 2024

Crafting a winning product strategy is crucial for SaaS success, and finding the right product strategy example can provide all the inspiration you need. This article provides concrete examples of different product strategies employed by SaaS companies. There are 11 main product strategy examples in SaaS today.

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Analytic Tools Feedback Software Research Software Product Strategy 105

Userpilot

JULY 22, 2024

An effective product expansion strategy is the fuel that propels a SaaS business forward. We also explore the different types of expansion strategies and the steps you can follow to create a working plan for your business. There are four types of Product Market Expansion strategies.

Research Software 103

Research Software Feedback Software Analytic Tools User Testing 103

Userpilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products.

Onboarding KPIs 111

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 111

Userpilot

APRIL 3, 2024

Continuous improvement through experiments is key in product-led innovation, ensuring products evolve in line with user preferences. PLG and SLG differ in focus: PLG centers on product appeal for growth, while SLG relies on sales strategies and personal interactions. User persona example.

Analytic Tools 104

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 104

The Product Guy

DECEMBER 6, 2018

As a product manager, my goal is to ensure customer satisfaction, long term success of my product and contributing to the success of my organization. During this journey, some of the key challenges that I faced are follows: I found it very difficult to define the positioning statement for the product.

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Reporting Tools Customer Experience Product Management Product Manager 350

Intercom, Inc.

DECEMBER 8, 2020

Data alone won’t produce results, but it will help you to contextualize customer behavior and feedback to provide better service faster. Help desk metrics are measurements that allow you to track your performance and effectively adjust your strategy to provide better customer support. Customer satisfaction.

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Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

UX Planet

DECEMBER 6, 2024

To do this, we will analyze effective strategies and refer to some key successful studies. Are you thinking of implementing AI into your UX strategies? Through dynamic content delivery , AI can tailor what each user sees based on their past behavior, preferences, and real-time interactions. If so, read on!

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Feedback Software Research Software Analytic Tools Data Visualization 88

Roman Pichler

JANUARY 8, 2019

For revenue-generating products, you should also investigate if the product is still effectively differentiated: Do users have a compelling reason to choose it over competitors’ offerings? Capture your decisions and document the new strategy for your product, for instance by creating a new, forward-looking Product Vision Board.

Product Research 223

Product Research Customer Experience User Testing Analytic Tools 223

Userpilot

SEPTEMBER 16, 2024

What product marketing strategies can you use to increase your chances of success? To answer this, let’s explore: What a market development strategy is. A step-by-step process to build a viable market development strategy. Slack localized its product for international markets, boosting its global user base.

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

Intercom, Inc.

JUNE 8, 2021

This is the final post in our series exploring the findings from Drive Conversational Experiences for a Future-Ready Customer Support Strategy , a commissioned study conducted by Forrester Consulting on behalf of Intercom in April 2021. Enhanced customer satisfaction (58%). Increased business efficiency (58%).

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Reporting Tools Technical Review Data Visualization Research Software 222

Userpilot

AUGUST 23, 2023

CX design focuses on all interactions on the whole customer journey. UX design focuses on user interactions with a product or feature. And focuses on separate parts of the user journey map. CX design improves customer satisfaction, creates loyal customers, and increases customer retention.

Customer Experience 96

Customer Experience User Testing Customer Feedback Feedback Software 96

Userpilot

NOVEMBER 7, 2024

Review scalability & adaptability : Lastly, pick a tool that can grow with your business and adapt to changing needs, allowing you to expand functionalities as your customer success strategy evolves. This will also give you the flexibility to implement customer feedback directly into your processes. G2 rating : 4.6

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

FEBRUARY 2, 2021

The first step of any go-to-market strategy is to lock in a compelling positioning statement: Who is your app intended for? Now it’s time to put your app and positioning to the test. MONITOR FEEDBACK STREAMS, REVIEWS, AND SOCIAL SIGNALS TO ASSESS CUSTOMER SATISFACTION. App marketing at its most basic.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

OCTOBER 20, 2024

To help you get started, we’ve compiled 11 powerful gamification examples to improve your user onboarding process. Onboarding gamification is a strategy that uses game design elements, like points, badges, or progress bars, to motivate users to take action during the onboarding process. What is onboarding gamification?

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Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! The strategy should also have information about the UX team, processes, and guidelines.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Usersnap

FEBRUARY 24, 2025

Engaging in a well-structured product discovery process enables teams to move beyond assumptions and build solutions that drive true user satisfaction. Conducting user research , including surveys and interviews, is essential for understanding target users and refining product features. Whats the goal of your business?

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Product Research User Testing Customer Feedback Customer Experience 52