Alchemer Mobile

DECEMBER 28, 2021

Truly powerful mobile customer engagement comes from hyper-specific brand interactions. The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations. Past behaviors and mobile customer engagement history. Get started today!

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Alchemer Mobile

JUNE 4, 2019

This in-app analytics tool helps companies make data-driven iterations to their apps and gain a better understanding of how product changes impact customer satisfaction. This saves companies valuable time and resources. When a mParticle customer creates an event in their app, the events forward to Apptentive.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Intercom, Inc.

MAY 18, 2021

Customers want to use messaging channels for support. Customers’ (and businesses’) preference for messaging channels has significantly grown since the onset of the pandemic. There’s never been a better time to invest in conversational support. Read the full study for more , or read on for some of our key takeaways.

Research Software 210

Research Software User Testing Customer Feedback Reporting Tools 210

Intercom, Inc.

NOVEMBER 17, 2021

We stay in close conversation with our customers so we can find new ways to make Intercom even better for you and your teams. All of these improvements come directly from feedback from you, our customers, so we can help you to support and engage your customers like never before. Is it possible to do this with Intercom?

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Proactive messaging.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support.

Feedback Software 83

Feedback Software Analytic Tools Research Software Data Visualization 83

Alchemer Mobile

JULY 13, 2021

Focusing on product experience allows companies to deliver more value to customers and to increase their lifetime value. A good product experience is the primary driver behind product differentiation and ultimately, lasting customer satisfaction (measured through CSAT and NPS ) and loyalty. Promote product-led growth.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Userpilot

JULY 24, 2024

Launching a product without a well-defined product strategy framework is similar—you risk wasting resources without a clear path to success. Benefits of a product strategy framework include better alignment between product development and business goals and improved user satisfaction.

Data Visualization 96

Data Visualization Framework Product Strategy Analytic Tools 96

The Product Coalition

JANUARY 25, 2024

Users ask Siri questions and have conversations with it via a messaging environment. Siri also makes recommendations and uses various internet services, while it adapts to the user’s language style, interests and search patterns. The response should be clear, concise, and contextually relevant to the user’s request.

Artificial Inteligence 140

Artificial Inteligence Reporting Tools Feedback Software Research Software 140

Intercom, Inc.

AUGUST 5, 2020

Either you’re all in on delighting customers, or you’re doing everything you can to minimize your costs and maximize your profit. One of the challenges we’ve faced as a support team is scaling our high bar for customer satisfaction without scaling our headcount alongside our customer count. It’s a problem we know well.

Customer Experience 204

Customer Experience Customer Satisfaction Positioning Article 204

Intercom, Inc.

FEBRUARY 9, 2021

And as companies start to better understand the importance of customer satisfaction for retaining customers and building loyalty, a great customer support experience goes from a “nice-to-have” to an essential differentiator. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Alchemer Mobile

AUGUST 19, 2024

Some brands are great at talking to their customers, others have a little work to do: 51% of customers expect brands to ask them for feedback directly, yet most brands only hear from less than one percent of their customers. Customer feedback is a gift and the launching pad for customer-obsessed product teams.

Product Research 172

Product Research User Testing Customer Feedback User Friction 172

Intercom, Inc.

OCTOBER 27, 2021

Now, at a glance, you can see how proactive, self-serve, and human support are performing for your business so you can understand precisely where to invest your resources for maximum impact. How many proactive support messages are you sending versus how many people are seeking support? Let’s dive in.

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Intercom, Inc.

JULY 26, 2022

Research shows giving customers the option of digital support can reduce call center call volumes and operating expenses by as much as 25-30%. At the same time, long customer service hold times lead to lower customer satisfaction (CSAT) and net promoter scores (NPS) and decreased customer loyalty.

Research Software 118

Research Software Customer Experience Customer Satisfaction User Testing 118

Intercom, Inc.

MAY 13, 2022

Some companies may even choose to outsource their customer support to a company that specializes in handling calls as cost and resources may be a deciding factor. The representatives who work in call centers are usually trained to handle a wide array of customer questions and issues, with levels of specialization when needed.

Reporting Tools 118

Reporting Tools Outbound Inbound Customer Satisfaction 118

Intercom, Inc.

JULY 26, 2022

Obviously, the more positive these customer experiences are, the more likely you are to capture customers’ hearts and minds. Ideally, this results in loyal customers, increased customer satisfaction, referrals, and reduced customer churn. Why should customer experience be considered important?

Customer Experience 138

Customer Experience User Friction Data Visualization Customer Satisfaction 138

Userpilot

JULY 8, 2024

And shows you how to optimize them for better conversions and higher customer satisfaction. TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand. To identify the key touchpoints, first research customer expectations and needs. Let’s dive in.

Analytic Tools 83

Analytic Tools Feedback Software Research Software User Testing 83

Userpilot

OCTOBER 3, 2024

And the easiest way to establish this connection is by learning how to improve CSAT (customer satisfaction). In this article, we explore proven techniques to help you increase customer satisfaction, from feedback collection to customer education and personalization. What is the customer satisfaction score (CSAT)?

User Testing 83

User Testing Product Research Data Visualization Customer Experience 83

Userpilot

AUGUST 28, 2022

A good understanding of customer value helps you improve customer experiences and is crucial for retaining loyal customers. To measure customer value, collect feedback from existing customers, track customer satisfaction , and assess whether customer benefits outweigh their costs.

Feedback Software 100

Feedback Software Customer Feedback Customer Experience User Testing 100

Userpilot

OCTOBER 20, 2024

Customer onboarding is the process of welcoming new customers to your product or service and helping them utilize the product and maximize the value of their purchase. It involves a series of steps, resources, interactions, etc., designed with one goal in mind: to make customers feel valued and supported.

Onboarding KPIs 86

Onboarding KPIs User Testing Feedback Software Customer Experience 86

Userpilot

DECEMBER 20, 2023

Data-driven customer segmentation using algorithms like K-Means revolutionizes personalized marketing by grouping customers based on shared characteristics, enabling businesses to create targeted campaigns that resonate with each segment. This elevates the customer experience and boosts customers’ likelihood of purchasing.

Artificial Inteligence 85

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 85

Userpilot

JUNE 29, 2024

You should gather product feedback to understand customer needs , influence the product development process, and improve user retention. Listening to your users’ ideas can help you increase customer satisfaction and allow you to build a stronger relationship with them. Notify the user about your future plans.

Customer Feedback 97

Customer Feedback Data Visualization Feedback Software User Testing 97

Userpilot

JULY 10, 2024

A customer experience strategy revolves around tracking customers’ sentiments and perceptions about interactions with your brand across all touchpoints and aims to improve customer satisfaction. Customer experience has a broader scope, covering all customer perceptions.

Customer Experience 86

Customer Experience User Testing Customer Feedback Data Visualization 86

Userpilot

JULY 16, 2024

Providing a great product experience helps SaaS companies reduce churn and improve product management metrics like customer satisfaction and customer lifetime value. Not to be confused with customer experience , which is broader and envelops all interactions a user has with your company, not only those specific to the product.

Analytic Tools 89

Analytic Tools Feedback Software Research Software Product Research 89

Userpilot

NOVEMBER 17, 2022

3 benefits of a successful customer onboarding process: Smoother product adoption. Increased customer satisfaction. 12 customer onboarding best practices to adopt: Have a clear client onboarding strategy: Keep your audience and product nuances in mind when designing your strategy. Increased customer satisfaction.

Feedback Software 92

Feedback Software Customer Experience Analytic Tools Research Software 92

Userpilot

SEPTEMBER 8, 2024

Did you know that our client RecruitNow saved over 1,000 customer training hours a year by implementing a localized resource center coupled with onboarding flows? TL;DR Product support helps customers use a product effectively by troubleshooting issues, answering questions, and providing guidance and updates.

Data Visualization 84

Data Visualization Onboarding KPIs Feedback Software Reporting Tools 84

Userpilot

JANUARY 29, 2024

TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention.

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Userpilot

FEBRUARY 22, 2024

An effective customer communications strategy will help you increase customer engagement , nurture existing relationships, and retain users for longer. If you’re ready to build a winning customer communication strategy within your product then it’s time to get your free Userpilot demo today! Consistent branding.

Customer Communications 91

Customer Communications Feedback Software Analytic Tools Customer Experience 91

Userpilot

JULY 9, 2024

Continuously refine your approach through experimentation and testing to maintain a positive impact as customer needs evolve. Some customer experience best practices include : Run surveys throughout the customer journey to gather comprehensive feedback and insights on user satisfaction, ease of use, and product-market fit.

Customer Experience 92

Customer Experience User Testing Research Software Analytic Tools 92

Userpilot

AUGUST 5, 2023

TL;DR Net Promoter Score (NPS) assesses customer satisfaction and loyalty by measuring how likely your customers are to recommend your products to others. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 85

Data Visualization Feedback Software Product Research Analytic Tools 85

Userpilot

APRIL 21, 2024

Here are some additional benefits of reducing your customer support load : Lower support costs – Dealing with piles of support requests and queries comes at a hefty cost. Drive customer satisfaction – When customers get help quicker, their satisfaction with your product goes up.

Feedback Software 87

Feedback Software Analytic Tools Data Visualization Customer Feedback 87

Userpilot

JANUARY 22, 2024

The framework is a roadmap for creating a winning product marketing strategy that drives effective resource allocation and provides a flexible foundation for growth. You’ll also need to define your objectives and evaluate your resources before making a choice. This means collecting feedback data to measure customer satisfaction.

Feedback Software 86

Feedback Software Research Software Analytic Tools Product Research 86

Userpilot

FEBRUARY 24, 2023

Automated in-app messages and email replies are an easy way to acknowledge user feedback. In-app communication is also an effective way to update users on the changes you’ve introduced as a result of their feedback. However, it only reaches active users so it’s always good to back it up with messages via other channels.

Product Research 91

Product Research Feedback Loop Feedback Software User Testing 91

Alchemer Mobile

DECEMBER 21, 2022

Truly powerful mobile customer engagement comes from hyper-specific brand interactions. The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations. Communicating with both through the same message does neither group any good.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

The Product Coalition

MAY 8, 2023

Feedback surveys Surveys can provide extremely valuable quantitative data that help you understand how your customers feel about your product. Net promoter score (NPS) is one of the most popular metrics in the industry for evaluating customer satisfaction. Focus groups are also quite resource-intensive.

Feedback Software 135

Feedback Software User Testing Customer Feedback Research Software 135

Userpilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 93

User Testing Customer Experience Customer Feedback Analytic Tools 93

UX Planet

AUGUST 12, 2024

Deliveasy enhances delivery efficiency and customer satisfaction for Indian supermarkets with real-time tracking, route optimization, and detailed analytics. How might we streamline communication to improve customer satisfaction? Customer Satisfaction Improvement: Achieve an increase in customer satisfaction ratings.

Data Visualization 87

Data Visualization Reporting Tools Analytic Tools Feedback Software 87