Productside

APRIL 2, 2025

Her team is buried in tickets, and customer satisfaction is slipping. Break the Story Into Moments That Matter Once you have your user and your why, map out their journey. Whats been your biggest challenge in refining product-market fit? Whats frustrating them? What triggers their search for something better?

Data Visualization 177

Data Visualization User Testing Product Research Reporting Tools 177

Userpilot

JULY 10, 2024

TL;DR Customer experience software helps you analyze, manage, and improve all facets of your product to boost customer satisfaction. Every customer experience solution focuses on a different aspect of improving customer interactions. Userpilot helps you with customer engagement and data management.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. This applies to product development, marketing strategies, and customer service enhancements.

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

The Product Guy

APRIL 21, 2019

A customer-centric approach focuses on providing a positive customer experience to drive profit and gain competitive advantage. There is one key tool used by successful customer-centric businesses that most product managers disregard. Customer-centric companies make decisions that drive customer satisfaction.

Data Visualization 378

Data Visualization User Testing Customer Experience Product Research 378

Intercom, Inc.

AUGUST 25, 2020

On this episode of Intercom on Product myself and Paul (Adams, our SVP of Product) delve into how product teams can and should partner with their marketing team peers. By ensuring the external messaging is in sync with the internal product planning your opportunity for success and customer satisfaction is greatly increased.

Marketing 238

Marketing Onboarding KPIs Feedback Software Reporting Tools 238

Userpilot

JUNE 11, 2024

Product marketing metrics are key for understanding and optimizing the performance of your product. That said, let’s explore the most critical product marketing metrics to track, along with the latest benchmarks in 2024: Check out the 2024 Benchmark Report. Book a Userpilot demo to see how you can track all your metrics in one place.

Onboarding KPIs 102

Onboarding KPIs Data Visualization Product Marketing Customer Satisfaction 102

Alchemer Mobile

FEBRUARY 21, 2025

Step 2: Learn how open text analysis benefits your team Open text analysis is an invaluable tool for different teams, each benefiting in unique ways: CX Teams Text analysis allows CX teams to dig deeper into issues that impact customer satisfaction, retention, and ultimately revenue. Why are we seeing increased churn this quarter?

Customer Feedback 113

Customer Feedback Feedback Software User Testing Data Visualization 113

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Alchemer Mobile

FEBRUARY 26, 2025

These missing insights are crucial for understanding customer needs and expectations. Without a comprehensive view, businesses risk losing opportunities to improve customer satisfaction and build long-term loyalty. Businesses that adapt quickly to customer needs are more likely to stay competitive.

User Testing 130

User Testing Customer Feedback Feedback Software Data Visualization 130

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Userpilot

OCTOBER 19, 2024

In addition to NPS, you can create other types of surveys from scratch or choose from various templates, covering customer satisfaction ( CSAT ), feedback forms, and more. 4 Qualtrics for collecting multichannel feedback and B2B market research data Qualtrics NPS surveys. Why’s Userpilot worth considering?

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

The Product Guy

JUNE 18, 2020

Customer Satisfaction. Do customers feel like they are being heard? FBLs help keep you close to your customer. Say you’ve done your customer research and sized up the market. Your product hits the market. . Are things that we are learning finding their way into the roadmap? Feedback Loops Can Help.

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Userpilot

SEPTEMBER 2, 2024

Now, imagine applying this level of understanding and customization to your marketing strategy. A customer-led marketing strategy is about transforming your approach to reflect the same level of personalization. It helps build customer retention and brand loyalty.

User Testing 111

User Testing Customer Feedback Customer Experience User Friction 111

Product Innovation Educators

AUGUST 17, 2020

We discuss how to use the various types of product tests, including alpha, beta, and delta tests, to judge product performance, customer satisfaction, and areas for improvement. Centercode is a Customer Validation solutions provider that helps tech companies bring products to market. The goal is measuring satisfaction.

User Testing 311

User Testing Product Research Feedback Software Testing 311

The Product Coalition

OCTOBER 15, 2024

Have you ever seen customer satisfaction or felt market readiness? You often need sales, marketing, business development, and customer success to partner with you if you want to achieve the outcome and not just the product delivery. That’s true in general, and planning for outcomes makes it even more difficult.

Customer Experience 137

Customer Experience Systems Review Roadmap Customer Satisfaction 137

The Product Coalition

MARCH 3, 2024

Let’s explore how CRM marketing helps to better anticipate customer behavior. Understanding your customers is key, but simply understanding their demographics isn’t enough. So, how can CRM marketing help you achieve this elusive power of prediction? What is customer behavior prediction?

Data Visualization 138

Data Visualization Analytic Tools Marketing Customer Experience 138

Userpilot

AUGUST 30, 2024

What are the different marketing research methods product marketing teams can use to inform their strategies? You will also learn about different types of market research and how to conduct it step by step. Conducting market research offers numerous benefits, including a better understanding of customer needs and market trends.

User Testing 101

User Testing Research Software Market Research Product Research 101

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. This applies to product development, marketing strategies, and customer service enhancements.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Intercom, Inc.

JULY 28, 2021

This huge increase in time saved enabled the team to manage the high number of support queries they were receiving across their global markets, maintain fast response times, and provide customers with quicker resolutions – all without increasing the team’s headcount. “We

Reporting Tools 239

Reporting Tools Research Software Inbound Customer Experience 239

Userpilot

AUGUST 1, 2024

Product marketing is the process of bringing a product to market, and a well-curated product marketing strategy is key to understanding customer needs and driving adoption. TL;DR A product marketing strategy is a roadmap for how a new product will be positioned, priced, and marketed. Let’s dive in!

Research Software 105

Research Software Analytic Tools Product Marketing Product Research 105

Userpilot

MAY 1, 2024

TL;DR User needs analysis refers to using various techniques to understand users’ aspirations, goals, and pain points. It helps you make data-driven decisions to enhance your product and keep up with changing user needs to improve user satisfaction. Why do you need to analyze user needs? Book a demo now.

User Testing 110

User Testing Feedback Software Analytic Tools Research Software 110

Alchemer Mobile

DECEMBER 21, 2022

If you work in mobile marketing or advertising , demographic information is critically important. In short, tracking customer sentiment helps you understand three major metrics: Overall customer satisfaction, loyalty, and engagement intent.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

The Product Coalition

JANUARY 11, 2023

Photo by Dylan Gillis on Unsplash Market research and user experience research (UXR) are often confused as being the same thing, but they are actually distinct fields with their own goals and methods. By understanding these factors, market research can provide insight into the feasibility and the best approach for marketing a product.

User Testing 149

User Testing Product Research Data Visualization Customer Feedback 149

Product Management University

NOVEMBER 3, 2020

Anything from your previous backlog that didn’t make the A-list here may still be important as far as customer satisfaction or usability. It’s just a matter of working them in relative to customer retention priorities that have a bigger impact on and wallet share growth. Want to learn it on your own?

Customer Experience 246

Customer Experience Customer Satisfaction Workshop Vision 246

Product Innovation Educators

AUGUST 10, 2020

The Guide to the Product Management and Marketing Body of Knowledge, as well as our mutual involvement in PDMA and AIPMM professional associations for product managers. 17:58] Tell us more about the next factor, accountability for customer satisfaction objectives. Summary of some concepts discussed for product managers. [2:50]

Weak Development Team 227

Weak Development Team Product Research Reporting Tools Data Visualization 227

Userpilot

APRIL 30, 2024

Wondering what a marketing growth strategy is? From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market penetration is about increasing existing market share with existing products. Let’s get to it.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. The marketing industry is not immune to this digital transformation, as prominent brands are beginning to take advantage of the opportunities it presents. billion U.S.

Data Visualization 125

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 125

Product Talk

DECEMBER 21, 2022

We see this a lot when executives think in terms of business outcomes and they just give those business outcomes to a product team—things like “grow revenue” or “increase market share.” Maybe it’s other product teams, maybe it’s the marketing team or the customer support team. It’s also a lagging indicator.

Product Research 286

Product Research User Testing Customer Satisfaction Customer Experience 286

Userpilot

JULY 22, 2024

Impacts of negative word of mouth may include: Customer churn. Decreased customer satisfaction. Here are a few ways to handle negative feedback : Acknowledge and take responsibility for customers’ negative experience. Use the feedback to make product improvements and create more delightful user experiences.

Feedback Software 105

Feedback Software Research Software Customer Satisfaction Reporting Tools 105

Roman Pichler

SEPTEMBER 13, 2022

Determining the market or market segment—the users and customers who should benefit from the product, for instance, “middle-aged men with unhealthy eating habits who are at risk of developing type-2 diabetes.” ” Choosing standout features that set the product apart from competing offerings.

Product Strategy 338

Product Strategy Strategy Vision Product Research 338

Alchemer Mobile

FEBRUARY 2, 2021

This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. It’s marketing. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. App marketing at its most basic. The bad news? The good news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

JULY 24, 2024

Benefits of a product strategy framework include better alignment between product development and business goals and improved user satisfaction. Conduct market research and analysis to understand the current state of products in your industry. Analyze in-app user satisfaction using tools like NPS and CSAT surveys.

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111