Mind the Product

NOVEMBER 13, 2024

Features make a product, and product managers know they need to implement the right features that will boost adoption rates while also having a favorable ROI. It’s a balance between customer satisfaction and product Read more » The post What are Product Features? It’s how it all works together.”

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The Product Guy

DECEMBER 6, 2018

From high school to business school, and throughout my professional career, I was supremely comfortable with it , and reveled in solving problems, to the appreciation of my managers, colleagues, and teachers. Management guru, Peter Drucker had said, if you can’t measure it, you can’t improve it. 2) What should I solve?

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Reporting Tools Customer Experience Product Management Product Manager 350

Userpilot

JULY 10, 2024

Customer experience (CX) is central to product management and the success of your SaaS platform. It can help retain customers and gain loyal brand advocates. And that’s why the customer experience software solutions you choose matter greatly. Userpilot helps you with customer engagement and data management.

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Productside

JANUARY 29, 2025

Why Pricing Is a Game-Changer for Product Managers Pricing is one of the most pivotal decisions product managers can influence. When done right, it unlocks profitability, enhances customer satisfaction, and fosters long-term growth. Done wrong? Its a missed opportunity.

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Product Innovation Educators

DECEMBER 9, 2024

Why product managers need to stop the stupid Watch on YouTube TLDR Innovation expert Doug Hall reveals why most organizations struggle with innovation despite recognizing its importance. As Doug put it, “It’s like you’re managing the death of ideas.” Through his experience running Eureka!

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Product Innovation Educators

JANUARY 25, 2021

How product managers can innovate throughout the entire product lifecycle. As we move into 2021, the name of this podcast is changing to better reflect our objective here—product managers becoming product masters. This is the final episode in the series on a product management body of knowledge. Managing pricing and roadmaps.

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The Product Guy

APRIL 21, 2019

A customer-centric approach focuses on providing a positive customer experience to drive profit and gain competitive advantage. There is one key tool used by successful customer-centric businesses that most product managers disregard. Customer-centric companies make decisions that drive customer satisfaction.

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Data Visualization User Testing Customer Experience Product Research 378

Alchemer Mobile

APRIL 27, 2021

While exact metrics and the prioritization of those KPIs differs from company to company, there are three key areas all product managers measure: Customer acquisition. Customer experience. Ultimately, measuring these different KPIs allows product managers to answer the question, “Why?” Why are customers suddenly churning?

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User Testing Product Management Product Manager Customer Experience 245

Product Management Unpacked

SEPTEMBER 17, 2021

A lot to manage for these servant-leaders, for sure. Of capturing customer feedback. Carnegie Mellon’s MSPM program is designed to embrace such challenges, teaching aspiring product managers how to optimize their teams’ seemingly divergent skillsets to effectively develop and manage products that ultimately drive the company’s success.

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Product Management Product Manager Product Research User Testing 204

Folding Burritos

DECEMBER 4, 2019

I talk to a lot of PMs and I ask them (and everyone who subscribes to my newsletter) the same question: what’s your biggest struggle as a Product Manager? Bugs can be valued in terms of quality outcomes like reducing support needs or improving user satisfaction. That’s our real job as Product Managers.

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Customer Experience Research Software Product Research User Testing 585

Product Innovation Educators

AUGUST 10, 2020

Five factors of successful product managers. Greg is the CEO of Actuation Consulting, a global provider of product management training, consulting, and advisory services to some of the world’s most well-known organizations. Summary of some concepts discussed for product managers. [2:50] 7:37] Who are your survey respondents?

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Userpilot

FEBRUARY 4, 2025

Choosing the wrong KPIs can be more damaging than you think – it drains your teams resources, shifts focus away from real problems, and ultimately, disrupts the customer experience. In this article, Ill cover 10 crucial user metrics every product manager should track to turn data into decisions that increase product adoption.

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Product Innovation Educators

FEBRUARY 20, 2023

How to achieve product-market fit – for product managers This episode is sponsored by PDMA, the Product Development and Management Association. PDMA is also the longest-running professional association for product managers, leaders, and innovators, having started in 1976. Dan Olsen is a returning guest to the podcast.

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Userpilot

JULY 22, 2024

By understanding its nuances and implementing effective management strategies, you can turn negative experiences into positive outcomes, boosting customer engagement and loyalty. Today’s post will outline actionable strategies to manage and leverage negative word of mouth for growth. Decreased customer satisfaction.

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The Product Guy

JUNE 18, 2020

Usage: Behavior insights Customer give you feedback via: Usage data (use Google Analytics, Pendo, Mixpanel, etc) Public Forums & Social Media Surveys, interviews, conferences Public Tools 1Password- a Private Forum for customers (kb.1password.com) Product management comes down to discipline and process. Communication.

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Product Innovation Educators

MAY 31, 2021

How to align your organization and product management team with the voice of your customer. In this discussion we address what it means to properly incorporate UX (user experience) into your product work. This is deeply understanding the user experience that creates greater value, beating competitors and delighting customers.

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Alchemer Mobile

NOVEMBER 23, 2020

Today, we’re excited to bring you thoughts from Lauren Chan Lee, a product leader, speaker, and advisor, and was most recently the Senior Director of Product Management at Care.com. First off, if you’re successful, your customer should LOVE your product. How can you track the value of mobile strategies?

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Product Research Product Management Product Manager User Testing 235

Userpilot

OCTOBER 20, 2024

How can an automated customer onboarding process help with growth? As noted by Ragini Vaid , Product Manager at Collegedunia, automated onboarding maps “customer responses in real-time to decide the next best action towards nurturing your user.” What is customer onboarding software?

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Onboarding KPIs User Testing Feedback Software Customer Experience 105

Userpilot

OCTOBER 19, 2024

In addition to NPS, you can create other types of surveys from scratch or choose from various templates, covering customer satisfaction ( CSAT ), feedback forms, and more. Qualtrics is a highly robust experience management platform. Automatically calculate agent satisfaction scores based on customer feedback.

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Feedback Software Analytic Tools Data Visualization Research Software 105

Product Innovation Educators

NOVEMBER 22, 2021

Four feature prioritization methods product managers should know. Joining us is András Juhász, a product manager for Smartly.io, a social media advertising company. Summary of some concepts discussed for product managers. [1:30] Summary of some concepts discussed for product managers. [1:30]

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Product Innovation Educators

AUGUST 17, 2020

What product managers need to know about customer validation and alpha, beta, and delta testing. A larger perspective, and one that our guests shares is Customer Validation. Centercode is a Customer Validation solutions provider that helps tech companies bring products to market. 1:46] How did you become a testing expert?

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Intercom, Inc.

JULY 28, 2021

Having closely analyzed their existing support journeys and performance metrics, Andrew Baylis, Head of LiveOps and Support, and Marina Alejo, Program Manager, at Stuart, identified an opportunity to boost their efficiency with the help of Intercom’s self-serve support capabilities.

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Reporting Tools Research Software Inbound Customer Experience 239

Productside

OCTOBER 29, 2024

Productside Stories S2 Ep7: Anna Nuñez In this episode of Productside Stories , host Rina Alexin interviews Anna Nuñez , Growth Manager of Sales at Databricks, to explore how product management and sales teams can collaborate more effectively.

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Product Management Product Manager Customer Satisfaction User Testing 156

The Product Guy

AUGUST 8, 2024

Product Operations (Product Ops) is a relatively new but increasingly vital function within product management teams, designed to optimize product development, launch, and iteration processes by improving efficiency, collaboration, and the overall effectiveness of product teams.

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The Product Guy

JANUARY 7, 2025

Product managers live and breathe this approach, diving beyond symptoms to address root causes. A Story to Start During my time consulting with a Fortune 500 financial services company, I encountered a significant challenge they faced with the rollout of a digital platform aimed at streamlining client account management.

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Intercom, Inc.

AUGUST 26, 2020

To find out how support leaders are navigating the current landscape, we surveyed a random sample of 593 support managers across both B2B and B2C and industries like education, retail, healthcare, and tech. Today the leading metric for support teams is customer satisfaction. So, what’s standing in their way?

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Customer Experience User Testing Research Software Reporting Tools 233

Product Management University

NOVEMBER 3, 2020

Product managers, there’s never going to be a time where customer retention priorities and wallet share growth opportunities have more overlap, i.e., not at odds. The pandemic has forced a lot of businesses to go directly to their customer base for growth as new logos are harder to come by. Think about it.

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Userpilot

JULY 9, 2024

What is a customer experience management strategy? We also share best practices for product teams seeking to optimize their strategies and enhance customer engagement throughout their journey with the product. What are the 4 P’s of customer experience? Why is a customer experience strategy important?

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The Product Coalition

OCTOBER 15, 2024

Have you ever seen customer satisfaction or felt market readiness? Even if you choose to make compromises or take risks later on due to constraints, knowing what they are will go a long way toward managing them. Thinking about outcomes, though, is much trickier. Outcomes, even when well-defined, are more abstract by nature.

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The Product Guy

JUNE 11, 2024

Evangelizing product management within an organization often comes with a variety of challenges and roadblocks. Product leaders must be prepared to face and overcome these obstacles to successfully drive the adoption of product management best practices. Demonstrate the value of product management through small, quick wins.

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Intercom, Inc.

SEPTEMBER 8, 2021

Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Driving increased customer satisfaction and retention. What is proactive support?

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Reporting Tools Inbound Customer Experience Data Visualization 237

Userpilot

JULY 29, 2024

And that’s why it’s necessary to adopt the right product management frameworks (the blueprint!) So, which product management frameworks should your team use? TL;DR Product management frameworks help guide product teams by establishing standardized, repeatable processes to create successful products. The result?

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