Amplitude

NOVEMBER 2, 2018

Current Company : Looker. Since the time of writing, Andrew has left Looker to start his own company. After a little over 3 years, I wanted to try my hand at SaaS enterprise products to learn about the differences between B2B and B2C, which brought me to Looker in July of 2017. Don’t rely on anybody else to get your data.”.

Data Visualization 53

Data Visualization Analytic Tools Technical Review Product Management 53

Userpilot

JUNE 28, 2024

Looker Studio : Best for free tool for self-serve analytics. For instance, if your goal is to improve customer satisfaction , you might track metrics like Net Promoter Score (NPS) , customer retention rates , and time to resolution. Tableau : Best self-serve analytics tool for complex data visualizations.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Userpilot

JULY 24, 2023

The Zoho Analytics integration allows you to analyze your customer service activity to evaluate agent performance and track customer satisfaction. Chatdesk Trends automatically tags and identifies patterns in customer feedback from different channels. Zendesk Integrations: Agent Dashboard.

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

NOVEMBER 14, 2023

The main challenges of implementing omnichannel analytics involve data integration , complex customer journeys, cross-channel attribution, data privacy and security, and information overload leading to analysis paralysis. For example, your goal may be to increase customer satisfaction and your metrics – CSAT and NPS.

Analytic Tools 105

Analytic Tools Data Visualization Customer Experience Onboarding KPIs 105

UX Planet

JANUARY 23, 2024

With the help of Google Analytics 4, designers can gain valuable insights into user behavior and make data-driven decisions. By analyzing user interactions, designers can identify pain points and optimize the design to improve user satisfaction.

Data Visualization 98

Data Visualization Analytic Tools User Testing UX 98

Userpilot

MAY 22, 2023

Alternatively, you could use different tools to track users on each platform individually. Then you either import the data manually into a business intelligence (BI) tool like Looker or Tableau or an analytics platform like Segment. This translates into higher user satisfaction and lower churn rates.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JUNE 27, 2024

Best tool for customer support – Zendesk : Zendesk is a leading customer support platform that provides comprehensive solutions for managing customer inquiries and support tickets. Its robust analytics and reporting features help you track customer issues, measure response times, and improve overall customer satisfaction.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Feedback 52