ProductPlan

AUGUST 7, 2020

Though I had no idea what I was doing, before I knew it, I interviewed external customers, internal stakeholders, and various customer-facing teams to understand the problem better. I worked with the product leadership to plan out a product strategy. 4 Key Differences in Skills Engineer to Product Manager.

Engineering 111

Engineering Leadership Customer Experience Feedback Software 111

UX Planet

DECEMBER 25, 2024

I remember sitting in a leadership meeting as the UX leader, and out of nowhere, someone asked, Jas, whats the Return On Investment, aka ROI, on UX? I almost choked on my tea because the value of UX is a good user experience that solves user problems. I know I am. I believe it creates something more: UX debt.

UX 105

UX Feedback Software Customer Experience User Testing 105

Intercom, Inc.

OCTOBER 22, 2020

Nate agrees, believing that a great customer experience requires taking a holistic, strategic approach that encompasses a wide range of factors – from strategy and leadership to the voice of the customer, experience engineering, and employee experience. Strategy and leadership. Voice of the customer.

Data Visualization 218

Data Visualization Reporting Tools Customer Experience Customer Feedback 218

People-First Product Leadership

APRIL 15, 2025

After two decades leading product teams and coaching countless PMs, I've discovered something surprising: The issue isn't your strategic thinking abilities - it's navigating the unspoken rules that shape product leadership. By facilitating conversations to align their views, she was soon praised for strategic leadership.

User Testing 52

User Testing Leadership Customer Experience Product Research 52

Intercom, Inc.

MAY 18, 2021

And the results speak for themselves: the reported business benefits of conversational support include improved customer retention, increased business efficiency, enhanced customer satisfaction, and so much more. Get your copy of the thought leadership paper. Ready to get started?

Research Software 210

Research Software User Testing Customer Feedback Reporting Tools 210

Mind the Product

AUGUST 1, 2019

On the flip side, the study found that customer satisfaction drops drastically when those same buyers have to learn too many features. Pendo’s recent State of Product Leadership survey found that 77% of product teams are evaluated based on the number of features they ship. A Tendency to Look to Competitors for Inspiration.

Reporting Tools 190

Reporting Tools Data Visualization Customer Experience Product Research 190

Intercom, Inc.

JUNE 8, 2021

Want to learn more about how conversational experiences are fuelling customer retention and business growth for major companies like yours? Download your copy of the thought leadership paper now. Enhanced customer satisfaction (58%). Increased business efficiency (58%).

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

People-First Product Leadership

NOVEMBER 19, 2024

But how do you hone this crucial skill when faced with conflicting data, unsupportive leadership, or an over-reliance on gut feelings? Adjacent audiences: Rise in users (licenses) per account, Migration to higher paying tiers Market expansion: Pilot and experimentation of potential new offerings and challenging competitive ones.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Userpilot

JULY 24, 2024

Benefits of a product strategy framework include better alignment between product development and business goals and improved user satisfaction. Select the right pricing strategy to ensure that potential customers find value in paying for your product. Analyze in-app user satisfaction using tools like NPS and CSAT surveys.

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111

The Product Coalition

MARCH 11, 2021

Improves customer satisfaction: As mentioned above, quality assurance advantages boost client’s confidence and enhances user experience, which, as a result, will improve customer satisfaction.

Software Developers 179

Software Developers Software Development Reporting Tools Feedback Software 179

The Product Guy

JANUARY 7, 2025

The project, intended to improve customer satisfaction and reduce operational costs, was plagued by missed deadlines and escalating budgets. In one of our strategy sessions with senior executives, I posed a pivotal question: Are we addressing the real bottlenecks?

Feedback Software 150

Feedback Software User Testing Weak Development Team Customer Experience 150

Mind the Product

SEPTEMBER 29, 2017

It is well accepted that outcomes – such as product adoption, customer satisfaction, user experience, and product performance – rather than outputs and tactical tasks should be used in evaluating product managers. As in any leadership situation, you need to inspire commitment by getting buy-in.

Weak Development Team 131

Weak Development Team Customer Experience Customer Satisfaction Leadership 131

The Product Coalition

OCTOBER 30, 2023

Our commitment was firm, leadership backed the change, and it was underway. Here is an example: Objective: Increase customer satisfaction by 10%. Key Results: Reduce the number of customer complaints by 50%. Increase the number of positive customer reviews by 20%. Water under the bridge.

Roadmap 137

Roadmap Feedback Software Onboarding KPIs User Testing 137

Mind the Product

FEBRUARY 7, 2019

But the only way your system will work is if your leadership believes in it as much as you do. All product teams did this at the same time, and we all made sure our executive stakeholders and leadership were in the room. Should that win out over an idea that might increase total revenue but could cause more calls to customer support?”

User Testing 179

User Testing Research Software Analytic Tools Framework 179

The Product Coalition

DECEMBER 21, 2021

Product manager of Airbnb, and leadership wants you to ponder on the idea to allow guests to book cars through the Airbnb Platform. Additionally, it brings stakeholders alignment and is an excellent way to communicate to leadership about the impact associated with the ideas.

Product Research 178

Product Research User Testing Research Software Travel 178

Product Talk

SEPTEMBER 15, 2021

Their customers are medical practices like dentists, pediatricians, and general practitioners. They’ve set their business outcome as maintaining their high retention rate and have decided to use a customer satisfaction score (CSAT) as a predictor of retention, their product outcome.

Customer Experience 248

Customer Experience User Testing Product Research Customer Feedback 248

Userpilot

AUGUST 12, 2024

According to him, there are three critical dimensions to ensuring agile, customer-centric product operations: Product development : Frequent releases and updates allow for responsiveness to customer feedback , proactive problem detection, and maintaining high user satisfaction. Marty Cagan’s latest book: Transformed.

Feedback Software 105

Feedback Software Analytic Tools Research Software Product Research 105

Mixpanel

FEBRUARY 10, 2021

” Free-to-paid conversions: The number of free customers that become paid customers after a defined time period. Satisfaction metrics. Satisfied customers are most likely to spread the word about your product. Customer satisfaction impacts not only your other key metrics but also your company’s brand.

Data Visualization 145

Data Visualization Systems Review Customer Experience Reporting Tools 145

Userpilot

JULY 2, 2024

Tracking customer behavior improves marketing, enhances user experience , and boosts customer satisfaction and loyalty. Identify friction points : Analyzing user behavior can help you spot areas where customers face difficulties. Satisfied customers are more loyal and can become advocates for your business.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Customer Feedback 105

The Product Coalition

JUNE 26, 2023

Productivity Zone 3 —  Low Task Complexity / High Human Interaction: In this quadrant, generative AI can enhance the quality and efficiency of human interactions, leading to improved customer satisfaction and potentially increased revenue. Key metrics include customer satisfaction scores, conversion rates, and revenue per customer.

Generative AI 132

Generative AI Customer Communications Reporting Tools Technical Review 132

Userpilot

DECEMBER 12, 2023

Increases user loyalty and satisfaction A well-crafted UX roadmap can significantly enhance user satisfaction and brand loyalty. That’s because it prioritizes the team’s effort to address the most pressing user pain points and usability issues. North Star checklist.

Customer Experience 105

Customer Experience Roadmap UX Product Research 105

Intercom, Inc.

MAY 25, 2021

Here’s what survey respondents and industry leaders have to say about the irreversible changes to customer support – and how you can use these insights to future-proof your team. Download your copy of the thought leadership paper now. Messaging is rapidly becoming a key channel for customer support.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Userpilot

JULY 25, 2024

In the SaaS industry, a CX Designer uses user research , data analysis , and design thinking to improve user interfaces, streamline onboarding processes, and ensure ongoing customer satisfaction. Customer experience designers are essential in crafting seamless and engaging user journeys.

Analytic Tools 81

Analytic Tools Research Software Feedback Software Data Visualization 81

Centercode

SEPTEMBER 1, 2020

The leadership team created a beta testing program to solve that problem. “Centercode provides a holistic understanding of user satisfaction because the feedback we receive touches every aspect of how users interact with our products. ” Jerry Molitor, Program Manager @ Caavo.

User Testing 98

User Testing Product Research Testing Customer Feedback 98

BrainMates

OCTOBER 20, 2024

It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations. For product managers: Closing this gap requires strong cross-functional leadership.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Product Innovation Educators

AUGUST 8, 2016

Many of these questions deal with the need to have balance in a portfolio, for example, reasonable percentages of resources on breakthrough projects vs customer satisfaction projects. There are top-down portfolios with goals set by senior leadership. There are top-down portfolios with goals set by senior leadership.

Reporting Tools 148

Reporting Tools Research Software Automotive Construction 148

Agile Velocity

MAY 14, 2020

In our experience leadership tends to “Want them all, equally. Customer Satisfaction. Customers are satisfied with the experience, benefits, and outcomes when using your product or service. Any organizational change must have leadership support along the entire journey or it will be short-lived or fail outright.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Userpilot

AUGUST 23, 2022

The end goal of both these disciplines is all about delivering exceptional customer experiences and retaining customers. In this article, we’ll go over the differences between these two functions and how they work together to improve customer satisfaction and drive business growth. Customer success metrics and KPIs.

Customer Experience 97

Customer Experience Feedback Software Customer Feedback User Testing 97

Agile Velocity

OCTOBER 1, 2020

Leadership Agility: Shaping the System. Leadership agility unlocks the capability for many of those issues to be solved at the team level by ensuring teams have control, competence, and clarity. For more on the topic of team empowerment, listen to our conversation with David Marquet about Intent Based Leadership ).

Reporting Tools 115

Reporting Tools Systems Review Agile Leadership 115

Userpilot

APRIL 30, 2024

Feature development : Product feedback can directly help with feature prioritization , allowing product teams to focus on what users want. Retention : Addressing pain points can increase user satisfaction, which overall reduces churn and increases customer retention.

User Testing 104

User Testing Customer Feedback Feedback Software Data Visualization 104

Intercom, Inc.

MARCH 25, 2021

This question has been shaping customer experience expert Jeanne Bliss ’s career for as long as she remembers. Jeanne is one of the leading voices on customer-centric leadership. In fact, she wrote her first book, Chief Customer Officer , long before that type of role was even widely known. The lesson?

Customer Experience 181

Customer Experience User Testing Customer Feedback Product Research 181

Userpilot

MAY 8, 2024

Foster a sense of community among users for support and belonging. Anticipate future customer needs and work proactively to find solutions. Cultivate a customer-centric culture from leadership down. Book the demo to see how to use it to better satisfy customer needs. Customer journey map. Video tutorials.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Mind the Product

AUGUST 7, 2017

As product managers, we are trained to focus on the customer. We know that customer satisfaction is of paramount importance and that we must do everything in our power to make customers happy. Don’t get me wrong, I have nothing against customers.

Customer Experience 150

Customer Experience Customer Satisfaction Differentiation Framework 150

Intercom, Inc.

MAY 15, 2018

In a business climate where customer support is often considered a cost center, we’ve seen firsthand that investing in real-time support actually drives revenue and customer satisfaction. It does, however, come with its fair share of operational challenges. From there came the rollout.

Customer Experience 193

Customer Experience Feedback Software User Testing Customer Feedback 193

UserVoice

JULY 28, 2017

They’re the things you need to be moving the needle on to ensure you stay funded or to show your leadership that the world you’re doing is delivering value both to the business and also the end users of your product, the two are intertwined. But ultimately, stakeholders care about cash.

Data Visualization 252

Data Visualization User Testing Customer Experience Reporting Tools 252

Gainsight

MAY 31, 2023

TrustRadius’s platform provides detailed and in-depth reviews for B2B software from verified users. The G2 Spring 2023 Grid Report for Customer Success was released, and it ranked the top 10 Customer Success solutions on two axes: Market Presence and Customer Satisfaction.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Systems Review 52

Under 10 Consulting

SEPTEMBER 18, 2020

Researching possible new products and new markets—and creating the summary business plans to share with leadership. A strategic product manager would likely lead a prioritization exercise to guide leadership or investors to choose from many options to identify the one or two most attractive possibilities. Today’s products.

Technical Review 107

Technical Review Research Software Product Research User Testing 107