Userpilot

JULY 31, 2024

The 1-month retention rate measures the percentage of users still using your product one month after initial engagement. NPS (Net Promoter Score) measures users’ likelihood of recommending your product to others. CSAT ( Customer Satisfaction Score ) measures customers’ satisfaction with your product or service.

Onboarding KPIs 104

Onboarding KPIs Data Visualization Customer Experience Customer Satisfaction 104

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? And what type of analytics really matters for a product marketing manager? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. Segmentation and custom reports.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Product Management University

JANUARY 19, 2023

Here are some of the most common pitfalls product managers experience when trying to develop a portfolio strategy. Mistake #1 Starting with your own company’s goals instead of your target customers’ goals. “We Mistake #2 Misalignment between product teams regarding the market segment priorities.

B2B 130

B2B Strategy Product Strategy Customer Experience 130

Userpilot

DECEMBER 13, 2021

Best way to track and measure product management KPIs. Product management KPIs help product teams outline and track the business or product success. KPI stands for Key Performance Indicator, and OKR stands for Objectives and Key Results. What’s the difference between KPIs and OKRs?

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Sachin Rekhi

JUNE 18, 2015

Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003. The Origin of NPS. How NPS is Calculated.

Product Research 129

Product Research Customer Experience User Testing KPI 129

Userpilot

MARCH 2, 2022

OKR vs KPI vs Metrics. Now you might be confused among Objectives and Key Results (OKRs), key performance indicators (KPIs), and metrics. Moreover, all KPIs are metrics, but not all metrics are KPIs. Let’s look at customer satisfaction. Key result: Encourage X more users to upgrade to the new feature.

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Creating a user persona can be hard sometimes. Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. SaaS User Persona Example -Userpilot: Product Manager 2.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

AUGUST 29, 2022

The four ways you can do it include sending in-app microsurveys , checking reviews on product review platforms, running one-on-one user interviews with the Voice of the Customer (VoC) program, and actively monitoring social media channels. You can significantly enhance your customer experience using sentiment analysis.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Userpilot

NOVEMBER 24, 2022

This stage aims to nurture advocacy and ultimately increase the number of repeat customers and boost customer engagement. You measure success in this stage using customer loyalty , customer satisfaction , and the number of active customers. RACE encourages a data-driven marketing approach.

Feedback Software 98

Feedback Software Analytic Tools Framework Onboarding KPIs 98

Userpilot

JUNE 28, 2022

By using these KPIs, you can calculate how quickly you lose customers, their lifetime value, and their overall health scores. There are eight key CX KPIs that you need to measure. The average resolution time is the length of time it takes for the customer support team to resolve a complaint.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

I Wonder The Value

JANUARY 6, 2017

In other words, I stopped using KPI: “Read more books faster”. Instead, I chose “knowledge” itself as KPI. My new KPI became “Acquire new own knowledge quickly”. How it works With the old KPI (“Read more books faster”), I focused how to understand what is described more quickly and how not to read unnecessary part.

KPI 40

KPI Customer Satisfaction Books Customer Experience 40

Userpilot

JULY 27, 2023

Account Managers: They serve as the lead point of contact for all customer account management matters. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Gainsight

OCTOBER 14, 2020

Nick opened the day by reminding us that he started his career as a Product Manager, making him uniquely empathetic to the increasing demands on this role. PMs carry the weight of collective feedback on their shoulders, and with the right tools, they can bring the product to the finish line—ultimate customer satisfaction.

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

Userpilot

NOVEMBER 11, 2020

Your SaaS’s Activation Rate is the percentage of users who get to that key event – and a lot of studies have found it to be that optimizing your Activation Rate has the greatest downstream impact on revenue of any KPI you should be tracking. Adjacent Users. Product Manager. This falls to the Product Marketer.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Userpilot

APRIL 14, 2025

Product usage dashboard showing user activity metrics, trends in active users, and company activity insights. This kind of visibility is important if you want to improve user engagement , optimize the mobile app experience, and enhance customer satisfaction while retaining customers longer through effective marketing campaigns.

Data Visualization 66

Data Visualization Analytic Tools Enterprise Onboarding KPIs 66

Userpilot

APRIL 4, 2025

Why it matters: A longer session duration generally indicates higher user engagement. By analyzing how much time users spend on specific features and pages, you can identify aspects of your app that deliver more user satisfaction and focus on those. Best for: Messaging and user communication.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 66

Userpilot

MARCH 31, 2025

Your mobile app KPI dashboard is supposed to answer questions, not create more. But when user engagement drops and every tool tells a different story, its hard to know whats actually going wrong. Google Analytics says one thing, your product management dashboard says another, and customer support data adds more noise than clarity.

Data Visualization 71

Data Visualization Onboarding KPIs KPI Analytic Tools 71