Userpilot

JUNE 27, 2024

Best tool for customer support – Zendesk : Zendesk is a leading customer support platform that provides comprehensive solutions for managing customer inquiries and support tickets. Its robust analytics and reporting features help you track customer issues, measure response times, and improve overall customer satisfaction.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Feedback 52

Userpilot

AUGUST 14, 2023

A/B test landing pages to increase customer acquisition. Boost user activation by using onboarding checklists to help users complete core tasks. Use interactive walkthroughs to guide customers on using key features. Host webinars to promote new features. Offer freemium users limited access to premium features.

Onboarding KPIs 83

Onboarding KPIs Strategy Marketing User Testing 83

Userpilot

AUGUST 17, 2024

A customer success analyst monitors key metrics like churn and customer health , collaborates with teams to optimize the customer journey , and enhances retention. Gainsight webinars : Regularly features webinars on customer success management, metrics, and strategies for reducing churn and improving customer outcomes.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Feedback Software 52

Userpilot

AUGUST 28, 2024

Develop strong data analysis skills : Master the ability to analyze large datasets, identify trends, and extract actionable insights to make data-driven decisions that enhance customer satisfaction and retention. You’ll work closely with customer success managers to identify at-risk customers and optimize the customer journey.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Feedback Software 52

Userpilot

FEBRUARY 1, 2022

Microsurveys are short surveys delivered to the user either via an in-app message or a pop-up on a website. Their aim is to collect general user satisfaction data (NPS surveys)… Microsurvey used to gauge user sentiment- built with Userpilot. Amazon provides great customer service. Microsurveys.

Customer Experience 79

Customer Experience Data Visualization Analytic Tools Feedback Software 79

Userpilot

AUGUST 19, 2024

The typical career path for a customer success analyst includes: Customer success intern (entry-level, assisting the team with basic tasks and gaining experience). Customer success analyst (analyzing data, tracking metrics, providing insights to improve customer satisfaction ).

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

DECEMBER 19, 2022

Your brand positioning should clearly state which pain points business-to-business customers can alleviate by buying the product or service and mention unique selling points (USPs) that make your solution better than competitors. Inbound marketing may be the most commonly covered approach but it won’t be a fit for every SaaS company.

B2B 93

B2B User Testing Research Software Analytic Tools 93

Userpilot

JULY 20, 2024

You can focus on building relevant skills and showcasing your passion for customer satisfaction. Retention specialists can leverage platforms like Userpilot for understanding user journeys, ClientSuccess and ChurnZero for B2B customer success and churn prediction, Baremetrics for subscription analytics, etc.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 21, 2024

Their role also involves analyzing data and collaborating with product teams to enhance the overall customer experience. To excel as a retention specialist, utilize resources like books, webinars, blogs, and podcasts on customer success, churn reduction, and user engagement.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 28, 2024

This knowledge will empower you to guide customers, address their questions, and showcase the product’s value effectively, especially during the onboarding process. Prioritize customer success : Focus on delivering value and helping customers achieve their goals with your product. Chief Customer Officer 2.0:

Analytic Tools 52

Analytic Tools Data Visualization Customer Feedback Feedback Software 52

Userpilot

JULY 28, 2024

Product Adoption & Feature Onboarding : Guide new users through the product, ensuring they understand its value proposition and key features. This could involve creating interactive tutorials , personalized onboarding experiences , or hosting webinars to maximize user engagement from the get-go.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 11, 2024

Product Adoption & Feature Onboarding : Guide new users through the product, ensuring they understand its value proposition and key features. This could involve creating interactive tutorials , personalized onboarding experiences , or hosting webinars to maximize user engagement from the get-go.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 19, 2024

A customer engagement manager focuses on fostering strong relationships, guiding clients through onboarding, and driving product adoption. To excel, leverage resources like books (e.g., “Customer Success”), webinars (Userpilot Events, BrightTALK), blogs (Userpilot Blog, The Help Scout Blog), and podcasts (The Jasons Take On).

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Customer Feedback 52

Userpilot

AUGUST 28, 2024

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss: This book offers a roadmap for building a customer-centric culture and driving growth through customer satisfaction and loyalty. Customer Success Manager (CSM) : Takes over once the customer is onboarded.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

AUGUST 30, 2024

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss: This book offers a roadmap for building a customer-centric culture and driving growth through customer satisfaction and loyalty. It’s packed with practical advice and case studies from leading companies.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

FEBRUARY 4, 2022

This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing. The best way to do that is by understanding what users want through feedback surveys. Finally, we have the enterprise model. Newsletters. Case studies. Paid search.

Feedback Software 90

Feedback Software Research Software Reporting Tools Onboarding KPIs 90

Gainsight

FEBRUARY 2, 2024

To solve this, companies today are turning to customer success training, guided by the logic that well-versed customers who take full advantage of your product will also be more successful. In short, customer training leads to customer retention. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52