Customer Satisfaction Inbound Webinar 
Intercom, Inc.
APRIL 7, 2020
Below, we share how the outbreak has impacted three key support metrics – inbound volume, wait times, and CSAT scores – and advice from respected leaders on how to continue caring for your customers in a crisis. Inbound volume is spiking for half of support teams. For B2C teams, customer satisfaction is taking a hit.
Userpilot
APRIL 3, 2024
A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.
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Intercom, Inc.
JANUARY 30, 2019
On our blog, the bot triggers after a minute if there’s an upcoming webinar that’s relevant to the blog post, and prompts the reader to sign up. At the end of the flow, visitors are given the chance to speak with the sales team, sign up for a newsletter or check out other resources like our blog or webinars.
Userpilot
FEBRUARY 1, 2022
Microsurveys are short surveys delivered to the user either via an in-app message or a pop-up on a website. Their aim is to collect general user satisfaction data (NPS surveys)… Microsurvey used to gauge user sentiment- built with Userpilot. Amazon provides great customer service. Microsurveys.
Userpilot
AUGUST 14, 2023
A/B test landing pages to increase customer acquisition. Boost user activation by using onboarding checklists to help users complete core tasks. Use interactive walkthroughs to guide customers on using key features. Host webinars to promote new features. Offer freemium users limited access to premium features.
Userpilot
JUNE 17, 2024
TL;DR A customer insights manager is a professional responsible for analyzing and interpreting data related to customer behavior , preferences, and feedback to inform strategic business decisions. There are books, webinars , podcasts, blogs, and more to help augment knowledge. Looking into tools for customer insights managers?
Intercom, Inc.
FEBRUARY 10, 2021
Our latest updates to Series , Banners , Articles , and Resolution Bot , to name but a few, empower you to streamline your messaging workflows, improve team collaboration, and most importantly, create better experiences to meet your customers’ evolving needs. Register for our Built for you webinar today, February 10, at 6pm GMT.
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