Alchemer Mobile
NOVEMBER 13, 2024
Introduction to customer satisfaction surveys Customer satisfaction surveys are vital tools for understanding what customers think, feel, and experience. This information empowers teams across your company to make informed decisions based on customer experiences and perceptions.
Userpilot
OCTOBER 19, 2024
According to the American Customer Satisfaction Index , with an ACSI score of 78.0, overall customer satisfaction in America was the highest it has ever been in Q1 2024. However, while some companies have managed to improve their customer satisfaction levels and benefit from it, many have not.
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Userpilot
JULY 5, 2023
Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. Send CSAT surveys to measure overall customer satisfaction with your product.
Userpilot
SEPTEMBER 13, 2022
Knowing how to measure customer satisfaction is the key to unlocking insights that improve user sentiment , boost customer retention, and speed up growth. But, how do you measure such a subjective experience? In this article, we cover: Why you need to measure customer satisfaction.
Speaker: Anne Steiner and David Laribee
As an innovative concept, Developer Experience (DX) has gained significant attention in the tech industry, and emphasizes engineers’ efficiency and satisfaction during the product development process.
Userpilot
FEBRUARY 25, 2024
Kano analysis is effective for the following reasons: It’s a user-centric framework that’s simple to execute. It boosts customer satisfaction by prioritizing features that align with customer needs. Kano model covers five feature categories: Basic features customers expect. How does the Kano analysis work?
Userpilot
JUNE 25, 2023
In this guide, we’ll show you how to use a CSAT survey template for all your feedback collection goals! TL;DR The customer satisfaction (CSAT) score is a metric that measures how customers feel about your product and how many satisfied customers you have across your total user pool.
Speaker: Jamie Bernard
By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth. In this webinar, we'll highlight the critical importance of business and financial acumen in product management.
Speaker: Jason Tanner
We’ll explore how to shift from ambiguous descriptions of value to economic modeling of customer benefits to identify value exchange choices that enable a profitable pricing model. Discover how to design and evolve profit streams over time, focusing on solution sustainability, economic sustainability, and relationship sustainability.
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Dresner Advisory Services has just unveiled their “2022 Business Intelligence Market Study,” an in-depth look at the business intelligence industry that ranks more than two dozen BI vendors in areas like product, service, support, and overall customer satisfaction. How does your current BI vendor stack up against the competition?
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting, author of Customer Experience 3.0, and master customer rage for an insightful webinar on September 23rd. Tune in and learn: How to identify the key target transactions for both SLAs and empowerment. The four steps for implementing SLAs.
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Download Qrvey's guide to ensure your analytics keep pace so you can solve your user's biggest challenges, delight them, and set your product apart from the competition.
Speaker: Teresa Torres, Internationally Acclaimed Author, Speaker, and Coach at ProductTalk.org
Industry-wide, product teams have adopted discovery practices like customer interviews and experimentation merely for end-user satisfaction. These methods are better than nothing, but how can we improve on this model? How to define a clear benchmark for what a strong continuous discovery team does.
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In other words, continuous development enables progressive rollout techniques, which has given rise to a culture of experimentation, allowing teams to build better products based on real-user feedback and guaranteeing customer satisfaction.
Speaker: Shardul Mehta, VP of Product Management, American Well
Customer satisfaction? He'll share the #1 KPI you must track to ensure your product delivers true business value - and how to align your teams around it. What's the #1 metric you should be tracking as a product manager? Is it on-time delivery? Features per release? Bugs resolved? Sprint velocity? Speed-to-market?
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