Productside

APRIL 2, 2025

This post breaks down the essentials, including why traditional communication methods fall short, how storyboarding cuts through the noise, and how to build one that drives buy-in from day one. How to Build a Product Storyboard (Without Being a Designer) You dont need a design background or fancy tools. It builds influence.

Data Visualization 177

Data Visualization User Testing Product Research Reporting Tools 177

Alchemer Mobile

DECEMBER 21, 2022

Retarget using behavior and mobile customer engagement history. Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Three retargeting methods to boost customer engagement. Let’s jump right in.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

OCTOBER 19, 2024

Writing release notes requires a deep understanding of the product to ensure its author effectively communicates product information to team members and customers. How to write a release note Great release notes are written in simple language and are easily understood by team members and users. Notion release notes.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Experience 105

Mind the Product

MARCH 28, 2025

Learn how to gather, analyse, and leverage user feedback effectively to drive innovation, improve customer satisfaction, and enhance business success. Read more » The post How to work with user feedback appeared first on Mind the Product.

User Testing 149

User Testing Customer Feedback Customer Satisfaction Product Research 149

Userpilot

JULY 10, 2024

TL;DR Customer experience software helps you analyze, manage, and improve all facets of your product to boost customer satisfaction. Every customer experience solution focuses on a different aspect of improving customer interactions. Here are the features you can use to boost customer loyalty.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Userpilot

NOVEMBER 14, 2024

While it may sound too good to be true, the reality is that you can achieve this by implementing an effective customer expansion strategy. In this article, you will explore why customer expansion matters for your SaaS growth, discover various customer expansion tactics, and learn how to embed them in successful expansion campaigns.

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. This applies to product development, marketing strategies, and customer service enhancements.

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

Folding Burritos

DECEMBER 4, 2019

The most frequent issues and sources of frustration are around these basic questions: How to decide which are the most valuable things to do? How to handle multiple valuable things that should be done? How to deal with constantly changing priorities? So, how do we tackle the issues mentioned at the outset? Which ones?

Customer Experience 585

Customer Experience Research Software Product Research User Testing 585

Product Innovation Educators

DECEMBER 16, 2024

Product Verification In discussing product verification, Nishant highlighted how this crucial activity has transformed dramatically with the adoption of different development methodologies, particularly in the software industry.

Research Software 266

Research Software Feedback Software User Testing Product Research 266

Userpilot

MAY 1, 2024

TL;DR User needs analysis refers to using various techniques to understand users’ aspirations, goals, and pain points. It helps you make data-driven decisions to enhance your product and keep up with changing user needs to improve user satisfaction. Usability testing can also come in handy. Book a demo now.

User Testing 110

User Testing Feedback Software Analytic Tools Research Software 110

Userpilot

JULY 22, 2024

Impacts of negative word of mouth may include: Customer churn. Decreased customer satisfaction. Here are a few ways to handle negative feedback : Acknowledge and take responsibility for customers’ negative experience. Use the feedback to make product improvements and create more delightful user experiences.

Feedback Software 105

Feedback Software Research Software Customer Satisfaction Reporting Tools 105

Alchemer Mobile

FEBRUARY 26, 2025

These missing insights are crucial for understanding customer needs and expectations. Without a comprehensive view, businesses risk losing opportunities to improve customer satisfaction and build long-term loyalty. Download our new e-guide, Customer Feedback is Everywhere: The Ultimate Guide to Omnichannel Feedback Collection

User Testing 130

User Testing Customer Feedback Feedback Software Data Visualization 130

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

The Product Guy

APRIL 21, 2019

A customer-centric approach focuses on providing a positive customer experience to drive profit and gain competitive advantage. There is one key tool used by successful customer-centric businesses that most product managers disregard. Customer-centric companies make decisions that drive customer satisfaction.

Data Visualization 378

Data Visualization User Testing Customer Experience Product Research 378

Userpilot

FEBRUARY 25, 2025

This reduces support costs, improves customer satisfaction, and accelerates the iteration cycle. How user session analysis can turn observations into improvements Understanding user behavior isn’t primarily a technical challenge.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

The Product Coalition

JANUARY 25, 2024

Its primary role is determining the next action based on the user’s intent and the chatbot’s current state. The dialogue manager maintains a conversation state, including the user’s intent, entities, and other relevant context. It decides how to guide the conversation toward achieving the user’s goal.

Artificial Inteligence 147

Artificial Inteligence Reporting Tools Feedback Software Research Software 147

Productside

OCTOBER 29, 2024

If you’re a product manager or sales leader looking to improve alignment, customer satisfaction, and product development, this episode is a must-listen. Tune in to discover how successful product management and sales collaboration can fuel business success.

Product Management 156

Product Management Product Manager Customer Satisfaction User Testing 156

Alchemer Mobile

NOVEMBER 1, 2024

To increase response rates, data accuracy, and user satisfaction, make sure not to interrupt your users at inconvenient or bothersome moments. Check out our new e-guide, Customer Feedback in the Digital Era The post The power of in-app surveys: 4 ways to improve the mobile app experience appeared first on Alchemer.

Feedback Software 182

Feedback Software Product Research User Testing Customer Experience 182

Userpilot

JULY 4, 2024

It’s no secret that learning how to evaluate product performance is essential for product management. But how can you effectively measure product metrics that can help you reach your goals and increase revenue growth? Optimized marketing strategies based on user behavior and engagement data. How to measure product performance?

Data Visualization 111

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 111

Alchemer Mobile

FEBRUARY 21, 2025

Surveys, combined with open text analysis, however, hold immense potential for uncovering deeper customer insights from customer feedback. In this post we explore how to effectively incorporate open text analysis into your CX survey strategy to unlock those deeper customer insights.

Customer Feedback 113

Customer Feedback Feedback Software User Testing Data Visualization 113

Userpilot

OCTOBER 3, 2024

And the easiest way to establish this connection is by learning how to improve CSAT (customer satisfaction). In this article, we explore proven techniques to help you increase customer satisfaction, from feedback collection to customer education and personalization. shift in customer loyalty.

User Testing 105

User Testing Product Research Data Visualization Customer Experience 105

Userpilot

JULY 9, 2024

What is a customer experience management strategy? How to create it? We also share best practices for product teams seeking to optimize their strategies and enhance customer engagement throughout their journey with the product. Want to see how to implement the strategies in your product with Userpilot? Book the demo!

Customer Experience 111

Customer Experience User Testing Research Software Analytic Tools 111

Userpilot

APRIL 22, 2024

In this article, we’ll show you how to offer support effectively and on a scale! TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. End-to-end guides, in-app tutorials, or videos, on how to get around the platform.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Guy

JUNE 18, 2020

Our objective is to understand customer needs and adjusting. . Plugging in: how to generate insights Analysis: how to prioritize and understand feedback Communication: how to synthesize information Test/Build/etc & then repeat. Customer Satisfaction. Do customers feel like they are being heard?

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Userpilot

AUGUST 22, 2024

More importantly, we show you how to improve your onboarding and how Userpilot can help. TL;DR Customer onboarding in financial services aims to integrate users into systems and educate them about product features, for example, in the banking sector. Otherwise, you’ll create excessive friction that may put users off.

Reporting Tools 111

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 111

Product Innovation Educators

AUGUST 17, 2020

A larger perspective, and one that our guests shares is Customer Validation. We discuss how to use the various types of product tests, including alpha, beta, and delta tests, to judge product performance, customer satisfaction, and areas for improvement. Our guest is Luke Freiler, CEO and co-founder of Centercode.

User Testing 311

User Testing Product Research Feedback Software Testing 311

Userpilot

JULY 18, 2024

NPS is important because it correlates with customer satisfaction , positive word-of-mouth , and loyalty, essential for product growth. Analyze the user journey of promoters and replicate their positive experiences for detractors to enhance customer satisfaction. How to improve the average NPS rate at your company?

Data Visualization 105

Data Visualization Reporting Tools Feedback Software Analytic Tools 105

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. This applies to product development, marketing strategies, and customer service enhancements.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Userpilot

JULY 8, 2024

Looking for examples of customer journey touchpoints? And shows you how to optimize them for better conversions and higher customer satisfaction. TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand. How do you identify customer touchpoints?

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

FEBRUARY 12, 2025

To truly understand if your product is indispensable to users, you need to measure product stickiness beyond just numbers, combining customer feedback, behavioral tracking, and retention data. Lets break down what product stickiness really means and how to measure it accurately. Measure Lness with User Segment In Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52