Customer Satisfaction, Generative AI and Positioning

Using Generative AI to Drive Corporate Impact

TechEmpower - Product Management

MARCH 4, 2024

Generative AI is revolutionizing how corporations operate by enhancing efficiency and innovation across various functions. Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact.

Generative AI

Generative AI Analytic Tools Research Software Reporting Tools

Unlocking Efficiency: Harnessing the Power of Generative AI in Business Operations

The Product Coalition

FEBRUARY 15, 2024

However, a new era of possibilities has dawned with the emergence of Generative AI (GenAI). A recent study by Gartner revealed that more than 80% of enterprises will have used Generative AI APIs or deployed Generative AI-enabled applications by 2026, highlighting its potential to transform various functions.

Generative AI

Generative AI Data Visualization Reporting Tools Research Software

Our grand experiment with GPT and generative AI

Intercom, Inc.

JANUARY 31, 2023

The possibilities to automate and streamline processes for support reps seem endless, but the success of generative AI in this space will ultimately depend on its ability to deliver real value for customer service teams and customers alike. If not, well, it’s just a toy – a fun one, but a toy nonetheless. Des: Cool.

Generative AI

Generative AI Customer Experience ChatGPT Artificial Inteligence

Webinars

Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Less Stress, More Success: Accounting Best Practices & Processes for 2025

From Start to Scale: Driving Growth Through Seamless Payments Implementation

MORE WEBINARS

Everything you need to know about Pulse AI for customer experience

Alchemer Mobile

JUNE 15, 2024

In a 2023 poll, Gartner found that, of more than 2,500 executives, 38% indicated that customer experience and retention is the primary purpose of their generative AI investments. For example, words people use to describe customer service may differ between industries. Alchemer Pulse is not one flavor of AI.

Artificial Inteligence

Artificial Inteligence Customer Experience Data Visualization User Testing

Product Expansion Strategy For SaaS: Types and Steps

Userpilot

JULY 22, 2024

A well-executed expansion strategy leads to increased sales and market share, improved customer satisfaction , and better competitive advantage. Product expansion offers a range of potential benefits to businesses, including: Improved customer satisfaction : Expanding your product line improves your ability to satisfy customer needs.

Research Software

Research Software Feedback Software Analytic Tools User Testing

Feature Prioritization Guide For Product Managers in 2024

Userpilot

JULY 23, 2024

Here are some of the most common: The Kano model divides features into basic needs, performance features, and delight factors to prioritize based on customer satisfaction. Story mapping helps teams prioritize features by mapping them along the user journey , ensuring alignment with user needs.

Feedback Software

Feedback Software Product Research User Testing Customer Experience

AI for Customer Success Leaders: How to Get Started

Gainsight

AUGUST 20, 2024

Gartner concurs, reporting that companies deploying AI as a business tool are projected to surpass 60% by the end of 2024. CS leaders who are embracing the change now are positioning their businesses, their teams, and their customers for a brighter future built on a foundation of AI-powered productivity and fast customer data insights.

Data Visualization

Data Visualization Analytic Tools Reporting Tools Research Software

Top Three Takeaways From the 2023 Gartner Market Guide to Customer Success Management Platforms

Gainsight

SEPTEMBER 25, 2023

Traditional AI applications, such as automating routine tasks and surfacing relevant customer data, have been around for years. At Gainsight, we launched Horizon AI in 2021. But generative AI is upping the ante on what customers expect from their software vendors.

Data Visualization

Data Visualization Reporting Tools Analytic Tools Research Software

The AI Revolution in Customer Insights with 7 Examples

Usersnap

SEPTEMBER 19, 2023

This isn’t just about analyzing “happy” or “sad” emojis – it’s about getting to the nitty-gritty of customer sentiments, needs, and desires. AI steps in with its Sherlock hat on, analyzing every “Wow!” ” and “Meh” faster than you can say “customer satisfaction.”

Customer Feedback

Customer Feedback Data Visualization User Testing Feedback Software

Product Owner Salary [+ Resources to Advance]

Userpilot

JUNE 12, 2024

Monitor product performance by regularly tracking metrics such as user engagement , retention and conversion rates , and customer satisfaction to measure product success. Product Owner : Typically, after 2 years at the entry-level position, once you develop your Agile methodology skillset, you can become a product owner.

Data Visualization

Data Visualization Analytic Tools Feedback Software User Testing

Customer Experience Manager Career Path

Userpilot

JULY 17, 2024

In this article, we will outline the typical journey for customer experience managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. They play a key role in implementing a positive customer experience , improving user retention, and minimizing churn rates.

Customer Experience

Customer Experience Analytic Tools Feedback Software Data Visualization

Customer Experience Manager Salary [+ Resources to Advance]

Userpilot

JULY 28, 2024

TL;DR A customer experience (CX) manager is a professional responsible for improving interactions between a company and its customer base across different touch points. They play a key role in implementing a positive customer experience , improving user retention, and minimizing churn rates.

Customer Experience

Customer Experience Data Visualization Analytic Tools Feedback Software

How to Leverage AI in SaaS? (+Best Tools)

Userpilot

APRIL 24, 2024

Generative AI has changed how tech companies do business. companies use AI in their operations and the number of jobs requiring AI has increased by 450% since 2013. In 2023, over 26% of investments in American startups were directed toward AI-related companies. About 73% of U.S. This includes the SaaS industry too.

Analytic Tools

Analytic Tools Feedback Software Data Visualization Reporting Tools

Best Resources for Customer Experience Managers

Userpilot

JULY 24, 2024

TL;DR This is a professional responsible for improving interactions between a company and its customer base across different touchpoints. They play a key role in implementing a positive customer experience, improving user retention, and minimizing churn rates. What does a customer experience manager do?

Customer Experience

Customer Experience Analytic Tools Feedback Software Data Visualization

Top Customer Success Management Software For SaaS

Userpilot

JULY 29, 2024

TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes. Customer success software helps businesses boost customer satisfaction, reduce churn , and improve efficiency. What are the benefits of using customer success software?

Analytic Tools

Analytic Tools Feedback Software Reporting Tools Data Visualization

How to Become a Customer Experience Manager [+Tools and Resources]

Userpilot

JULY 20, 2024

TL;DR A customer experience (CX) manager is a professional responsible for improving interactions between a company and its customer base across different touch points. They play a key role in implementing a positive customer experience , improving user retention, and minimizing churn rates.

Analytic Tools

Analytic Tools Feedback Software Data Visualization Reporting Tools

Best Resources for Product Specialists

Userpilot

JUNE 17, 2024

Additionally, they help customer support and sales professionals understand a product’s functionalities and use cases. They even work with marketing teams to analyze and predict market trends to ensure the product maintains a competitive position.

Data Visualization

Data Visualization Analytic Tools Feedback Software Research Software

Product Specialist Career Path

Userpilot

JUNE 27, 2024

In this article, we will outline the typical journey for a product specialist, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Additionally, they help customer support and sales professionals understand a product’s functionalities and use cases.

Analytic Tools

Analytic Tools Data Visualization Feedback Software Research Software

How close is AI to replacing product managers?

Lenny Rachitsky

JULY 9, 2024

I work as a professional prompt engineer and recently published a book with O’Reilly, Prompt Engineering for Generative AI , so I’ll use my prompting skills to see if I can get an AI tool to beat humans at a set of PM tasks. Assumptions: - Users value exclusive content and personalized experiences.

Reporting Tools

Reporting Tools Product Research Research Software Feedback Software

New Product Launch Checklist: How to Plan a Successful Launch

Userpilot

JULY 24, 2023

An effective product launch checklist includes the following: Define your target audience and build out your user personas. Craft your product positioning statement. Decide on your product positioning statement Armed with the information from your market research, you’re now ready to craft your positioning statement.

Product launches

Product launches User Testing Product Research ChatGPT

ChatGPT for Product Managers: 13 Best Prompts

Userpilot

JANUARY 16, 2024

For example, you may want to jump on the AI bandwagon by creating a product that leverages AI to solve user problems. Here is a prompt that could help: Prompt : Generate 3 product ideas that use AI to solve problems users face when creating tooltips. ChatGPT generates AI-powered product ideas.

ChatGPT

ChatGPT Data Visualization Onboarding KPIs Research Software

Product Specialist Salary [+ Resources to Advance]

Userpilot

JUNE 12, 2024

Training – They’re responsible for educating customer support and sales teams about the product. Additionally, they train these team members to develop and implement strategies for improving user satisfaction and revenue. How much does a product specialist make?

Analytic Tools

Analytic Tools Feedback Software Research Software Data Visualization

How to Become a Product Specialist [+Tools and Resources]

Userpilot

JUNE 27, 2024

These positions help you develop the skills you need to succeed as a product specialist. Training – They’re responsible for educating customer support and sales teams about the product. Additionally, they train these team members to develop and implement strategies for improving user satisfaction and revenue.

Analytic Tools

Analytic Tools Research Software Feedback Software Data Visualization

AI for Customer Success Leaders: How to Get Started

Gainsight

AUGUST 20, 2024

At Gainsight, we believe AI will make us better at our jobs, and it’ll even make us better humans by freeing up time for what matters most: each other. That’s why we put together the Essential Guide for How to Leverage AI as a CS Leader.

Data Visualization

Data Visualization Analytic Tools Reporting Tools Feedback Software

How to Create a Seamless Product Launch Marketing Plan

Userpilot

AUGUST 15, 2023

In other words, create a detailed user persona. Sample user persona. Product’s value proposition A good value proposition is key to your product’s positioning or messaging. To create a powerful value proposition, you must answer the following questions: Who is your ideal customer?

Product launches

Product launches User Testing Feedback Software Research Software

14 Data Analytics Trends for 2024: What You Can’t Ignore

Userpilot

FEBRUARY 21, 2024

TL;DR Data analytics is about transforming unstructured data into actionable insights to enhance customer understanding, product features, business operations, and strategic decision-making, ultimately driving growth and user satisfaction. Userpilot ’s AI writer. Product analysis with Userpilot.

Data Visualization

Data Visualization Analytic Tools Research Software Artificial Inteligence

How to Leverage Customer Insights AI to Grow Your SaaS Product

Userpilot

APRIL 15, 2024

The AI chatbots I mentioned above can handle customer queries 24/7 by providing instant responses and escalating complex issues to human agents only when it’s essential. Perform sentiment analysis on customer feedback AI excels in qualitative feedback analysis. This reduces wait times and the load on support teams.

Data Visualization

Data Visualization Analytic Tools Feedback Software Research Software

Product Management Today

Using Generative AI to Drive Corporate Impact

Unlocking Efficiency: Harnessing the Power of Generative AI in Business Operations

Webinars

Trending Sources

Our grand experiment with GPT and generative AI

Webinars

Everything you need to know about Pulse AI for customer experience

Product Expansion Strategy For SaaS: Types and Steps

Feature Prioritization Guide For Product Managers in 2024

AI for Customer Success Leaders: How to Get Started

Top Three Takeaways From the 2023 Gartner Market Guide to Customer Success Management Platforms

The AI Revolution in Customer Insights with 7 Examples

Product Owner Salary [+ Resources to Advance]

Customer Experience Manager Career Path

Customer Experience Manager Salary [+ Resources to Advance]

How to Leverage AI in SaaS? (+Best Tools)

Best Resources for Customer Experience Managers

Top Customer Success Management Software For SaaS

How to Become a Customer Experience Manager [+Tools and Resources]

Best Resources for Product Specialists

Product Specialist Career Path

How close is AI to replacing product managers?

New Product Launch Checklist: How to Plan a Successful Launch

ChatGPT for Product Managers: 13 Best Prompts

Product Specialist Salary [+ Resources to Advance]

How to Become a Product Specialist [+Tools and Resources]

AI for Customer Success Leaders: How to Get Started

How to Create a Seamless Product Launch Marketing Plan

14 Data Analytics Trends for 2024: What You Can’t Ignore

How to Leverage Customer Insights AI to Grow Your SaaS Product

Stay Connected