Intercom, Inc.

JANUARY 31, 2023

The possibilities to automate and streamline processes for support reps seem endless, but the success of generative AI in this space will ultimately depend on its ability to deliver real value for customer service teams and customers alike. If not, well, it’s just a toy – a fun one, but a toy nonetheless.

Generative AI 129

Generative AI Customer Experience ChatGPT Artificial Inteligence 129

UX Planet

MARCH 15, 2025

Netflix showcases extreme personalization through individualized content curation, consistently reducing churn by maintaining high user satisfaction. Generative AI Beyond recommending existing Pins, Pinterest needs to explore ways to create new personalized content.

Product Research 94

Product Research Data Visualization Feedback Software Analytic Tools 94

Product Innovation Educators

MARCH 3, 2025

Even in highly functional categories like home heating and cooling systems, emotional needs like “feeling like a responsible homeowner” or “not feeling like I’m throwing money down the drain” are important to customer satisfaction. Carmel is passionate about the intersection of psychology and business.

Research Software 156

Research Software Product Research Artificial Inteligence User Testing 156

Userpilot

FEBRUARY 21, 2024

TL;DR Data analytics is about transforming unstructured data into actionable insights to enhance customer understanding, product features, business operations, and strategic decision-making, ultimately driving growth and user satisfaction. Userpilot ’s AI writer. Product analysis with Userpilot.

Data Visualization 102

Data Visualization Analytic Tools Research Software Artificial Inteligence 102

Alchemer Mobile

JUNE 15, 2024

In a 2023 poll, Gartner found that, of more than 2,500 executives, 38% indicated that customer experience and retention is the primary purpose of their generative AI investments. Improve customer satisfaction. What makes Alchemer Pulse different from other AI models for customer experience?

Artificial Inteligence 100

Artificial Inteligence Customer Experience Data Visualization User Testing 100

Userpilot

JULY 22, 2024

A well-executed expansion strategy leads to increased sales and market share, improved customer satisfaction , and better competitive advantage. Product expansion offers a range of potential benefits to businesses, including: Improved customer satisfaction : Expanding your product line improves your ability to satisfy customer needs.

Research Software 103

Research Software Feedback Software Analytic Tools User Testing 103

Userpilot

JULY 23, 2024

Here are some of the most common: The Kano model divides features into basic needs, performance features, and delight factors to prioritize based on customer satisfaction. The idea is to focus on the most impactful features that deliver value, ensure customer satisfaction , and create growth opportunities.

Feedback Software 111

Feedback Software User Testing Product Research Customer Experience 111

Modus Create

FEBRUARY 12, 2025

AI wont replace developers, but it will make underperformers stand out AI will evolve from a helpful sidekick to a proactive collaborative pair programming partner. Generative AI will find practical niches, automating repetitive tasks and scaffolding prototypes.

Analytic Tools 40

Analytic Tools Weak Development Team Data Visualization Technical Review 40

Userpilot

FEBRUARY 25, 2024

Frictionless sign-ups and proactive support are now essential for winning over users. Similarly, generative AI applications are helping speed up UX writing and enhance data analytics. Also, design your sign-up page to provide a smooth sign-up flow for users. Accessibility features are making UX design more inclusive.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

The Product Coalition

OCTOBER 20, 2023

AI and its subfields, such as machine learning (ML), also identify and predict future behavior based on extant behavioral patterns. The expanding value of AI in marketing A recent survey reveals that the marketing and advertising industry has the highest adoption of generative AI.

Data Visualization 134

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 134

Product Innovation Educators

MARCH 4, 2025

Even in highly functional categories like home heating and cooling systems, emotional needs like “feeling like a responsible homeowner” or “not feeling like I’m throwing money down the drain” are important to customer satisfaction. Carmel is passionate about the intersection of psychology and business.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Userpilot

APRIL 24, 2024

Generative AI has changed how tech companies do business. companies use AI in their operations and the number of jobs requiring AI has increased by 450% since 2013. In 2023, over 26% of investments in American startups were directed toward AI-related companies. About 73% of U.S. This includes the SaaS industry too.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Gainsight

SEPTEMBER 19, 2023

To ensure your customers are not just satisfied but thriving, you need the right tools in your arsenal. Enter the Customer Success Platform, a multifaceted solution designed to empower your team and drive customer satisfaction. Here are five things to look for in a customer success platform.

Data Visualization 52

Data Visualization Generative AI Artificial Inteligence User Testing 52

Userpilot

JANUARY 15, 2025

Instead of having back-and-forths with users and increasing their frustrations, your support team can pull out a replay of that specific session and see what happened. This method will boost your time to resolution and potentially increase customer satisfaction.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 29, 2024

TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes. Customer success software helps businesses boost customer satisfaction, reduce churn , and improve efficiency. What are the benefits of using customer success software?

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

Userpilot

MARCH 5, 2025

Best for: Support teams looking for comprehensive customer engagement software to manage incoming requests, provide support across multiple channels, and track customer satisfaction. Features and functionality Zendesk provides live chat and automated messaging features to help teams engage with customers easily.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

The Product Coalition

MAY 23, 2023

By engaging users in a dialogue, the booking process becomes less tedious and more enjoyable, potentially increasing user satisfaction and platform engagement. A user excitedly plans their dream vacation to Paris using a conversational user interface. Would you like to see options in a specific price range?”

Data Visualization 127

Data Visualization Finance Customer Experience Travel 127

Userpilot

APRIL 15, 2024

The AI chatbots I mentioned above can handle customer queries 24/7 by providing instant responses and escalating complex issues to human agents only when it’s essential. This reduces wait times and the load on support teams. That’s your chance to gain a competitive edge and drive business success.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Gainsight

SEPTEMBER 25, 2023

Traditional AI applications, such as automating routine tasks and surfacing relevant customer data, have been around for years. At Gainsight, we launched Horizon AI in 2021. But generative AI is upping the ante on what customers expect from their software vendors.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

Gainsight

AUGUST 20, 2024

AI’s capabilities in Customer Success range from automating customer interactions to harnessing predictive analytics to foresee and address issues before they escalate. In Gainsight’s State of AI in 2023 report, over 85% of Customer Success and Customer Support teams reported “enthusiastic” adoption of Generative AI.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

UX Studio

APRIL 5, 2024

Thanks to generative AI tools, those days are as gone as dial-up internet. With the rise of readily available generative AI tools, it is now possible to create large bodies of text in a matter of seconds. Prompting Issues in Generative AI As generative AI becomes increasingly accessible.

Research Software 50

Research Software Feedback Software Data Visualization User Testing 50

Gainsight

SEPTEMBER 8, 2023

Advocates for Customers CSMs advocate for their customers within their own organizations, ensuring that customer feedback and needs are heard and addressed. C-Level Roles It’s official: Customer Success (CS) is firmly established at the adults’ table.

Data Visualization 52

Data Visualization Product Research Reporting Tools Customer Experience 52

Usersnap

SEPTEMBER 19, 2023

This isn’t just about analyzing “happy” or “sad” emojis – it’s about getting to the nitty-gritty of customer sentiments, needs, and desires. AI steps in with its Sherlock hat on, analyzing every “Wow!” ” and “Meh” faster than you can say “customer satisfaction.”

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

Userpilot

JANUARY 16, 2024

For example, you may want to jump on the AI bandwagon by creating a product that leverages AI to solve user problems. Here is a prompt that could help: Prompt : Generate 3 product ideas that use AI to solve problems users face when creating tooltips. ChatGPT generates AI-powered product ideas.

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Userpilot

DECEMBER 21, 2023

(Price starts at $14/month, billed annually) Keap is a customer relationship management (CRM) platform designed for small to mid-sized SaaS companies. Price starts at $159/month, billed annually) Freshworks is a customer service and CRM software strengthened by generative AI. AI-assisted decision making.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JUNE 12, 2024

Monitor product performance by regularly tracking metrics such as user engagement , retention and conversion rates , and customer satisfaction to measure product success. Oversee the release process to ensure quality guidelines are met and to optimally schedule new features or updates. How much does a product owner make?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52

Userpilot

AUGUST 15, 2023

Customer retention rate : The percentage of customers you retain over a period. In SaaS, this often refers to customers who immediately renew their subscription plan. Customer Satisfaction Score : Tracks how happy customers are with your new product.

Product launches 98

Product launches User Testing Feedback Software Research Software 98

Userpilot

JUNE 17, 2024

Training – They’re responsible for educating customer support and sales teams about the product. Additionally, they train these team members to develop and implement strategies for improving user satisfaction and revenue.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 24, 2024

Customer experience manager’s main responsibilities Key responsibilities of a CX manager include: Customer journey mapping – A CX manager identifies all the touchpoints a customer goes through, from their first contact to post-purchase, and pinpoints the challenges customers face at each touchpoint.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Data Visualization 52

Userpilot

JULY 28, 2024

Customer experience manager’s main responsibilities Key responsibilities of a CX manager include: Customer journey mapping – A CX manager identifies all the touchpoints a customer goes through, from their first contact to post-purchase, and pinpoints the challenges customers face at each touchpoint.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools Feedback Software 52

Userpilot

JULY 17, 2024

Customer experience manager’s main responsibilities Key responsibilities of a CX manager include: Customer journey mapping – A CX manager identifies all the touchpoints a customer goes through, from their first contact to post-purchase, and pinpoints the challenges customers face at each touchpoint.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Data Visualization 52

Userpilot

JUNE 27, 2024

Training – They’re responsible for educating customer support and sales teams about the product. Additionally, they train these team members to develop and implement strategies for improving user satisfaction and revenue. Product specialist salary Source: Glassdoor.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

JUNE 12, 2024

Training – They’re responsible for educating customer support and sales teams about the product. Additionally, they train these team members to develop and implement strategies for improving user satisfaction and revenue. How much does a product specialist make?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JULY 20, 2024

Customer experience manager’s main responsibilities Key responsibilities of a CX manager include: Customer journey mapping – A CX manager identifies all the touchpoints a customer goes through, from their first contact to post-purchase, and pinpoints the challenges customers face at each touchpoint.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JUNE 27, 2024

Training – They’re responsible for educating customer support and sales teams about the product. Additionally, they train these team members to develop and implement strategies for improving user satisfaction and revenue.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Lenny Rachitsky

JULY 9, 2024

I work as a professional prompt engineer and recently published a book with O’Reilly, Prompt Engineering for Generative AI , so I’ll use my prompting skills to see if I can get an AI tool to beat humans at a set of PM tasks. Break these down into categories based on different user groups or aspects of your business.

Reporting Tools 109

Reporting Tools Product Research Research Software Feedback Software 109

Userpilot

JULY 24, 2023

Notion leveraged social media channels to build anticipation around the integrated generative AI. Notion leveraged in-app modals and email campaigns to introduce the feature to its already large user base. Collect customer feedback in-app Learn what users think of your new features with automatically triggered in-app surveys.

Product launches 98

Product launches User Testing Product Research Feedback Software 98