Userpilot

JULY 1, 2024

Product market research is essential for comprehending your customer base, competition, and the prevailing trends within the industry. It involves collecting and evaluating information that can guide you in making well-informed decisions about your product offerings. Product trials. Interviews.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Userpilot

SEPTEMBER 21, 2022

What makes a product feedback form work? It’s the ability to collect customers’ feedback and insights , which gives you a better understanding of how to make a better product. A product feedback form lets you gather user feedback about your product.

Feedback Software 81

Feedback Software User Testing Customer Feedback Analytic Tools 81

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. You want to ask the right questions in the right way to extract meaningful user sentiment insights.

Product Research 84

Product Research Feedback Software User Testing Customer Feedback 84

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. From initial launch to ongoing product management , this framework acts as a map towards sustainable growth. This means collecting feedback data to measure customer satisfaction.

Feedback Software 85

Feedback Software Research Software Analytic Tools Product Research 85

Userpilot

SEPTEMBER 4, 2024

From the article, you will learn what vanity metrics are, how to identify them, and how to choose more actionable alternatives to drive product growth. TL;DR Vanity metrics appear impressive but don’t provide actionable insights or inform future strategies. web analytics, in-app surveys , product analytics).

Data Visualization 82

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 82

Userpilot

AUGUST 28, 2024

Looking into tools for customer experience analysts? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. A customer experience analyst is a professional who evaluates and improves the interactions between a company and its customers.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Userpilot

JUNE 19, 2024

Interested in product marketing manager roles? In this guide, we’ll explore the ins and outs of product marketing manager roles through detailed job descriptions and handy templates. TL;DR A product marketing manager is a professional responsible for promoting and selling their company’s products.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

AUGUST 27, 2024

This guide will provide you with a comprehensive overview of the path to becoming a successful customer service representative. TL;DR A customer service representative acts as a liaison between a company and its customers by providing information and resolving issues. Let’s dive in! Book a demo to see it in action!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Looking to enhance user onboarding and overall customer experience? What does a customer experience analyst do?

Data Visualization 52

Data Visualization Customer Experience Analytic Tools Feedback Software 52

Userpilot

AUGUST 28, 2024

Understand your customers : Regularly engage with customers to understand their needs and expectations. Use data effectively : Leverage data analysis tools to gather insights and make informed decisions. Stay updated : Keep up with industry trends and best practices in customer experience.

Data Visualization 52

Data Visualization Customer Experience Analytic Tools Feedback Software 52

Userpilot

JULY 21, 2024

This guide will provide you with a comprehensive overview of the path to becoming a successful CX product manager. TL;DR A customer experience product manager in SaaS optimizes the end-to-end customer journey. Looking into tools for CX product managers? Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 19, 2024

This guide will provide you with a comprehensive overview of the path to becoming a successful product assistant. Product assistants utilize a variety of tools to streamline their work. Looking into tools for product assistants? Collect and interpret user feedback to guide product enhancements.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 25, 2024

Product tours are very common in SaaS products. However, not all product tours are created equal: many companies fail to realize their full potential. We also show you a few good product tour software tools. The main role of product tours is to lead users to the Aha! Ready to dive in?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JULY 9, 2024

The 4 P’s of customer experience are engaged and empowered people (your teams), efficient processes , customizable and user-friendly products , and places (websites, web, and mobile apps) that collectively contribute to exceptional service delivery. What are the 4 P’s of customer experience?

Customer Experience 91

Customer Experience User Testing Research Software Data Visualization 91

Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. What is a SaaS business model?

Research Software 88

Research Software Feedback Software Analytic Tools Onboarding KPIs 88

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. What are B2B customer insights?

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Research Software 80

Userpilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? What is a customer satisfaction survey? Customer Satisfaction Score (CSAT).

Customer Satisfaction 96

Customer Satisfaction User Testing Product Research Customer Feedback 96

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The average NPS is 31 for SaaS businesses.

Feedback Software 88

Feedback Software Analytic Tools Research Software User Testing 88

Userpilot

OCTOBER 15, 2023

From our guide, you will learn: What product analytics marketing automation is Why marketers should use product analytics How to collect and analyze data to gain actionable insights Key metrics to track Best product analytics tools Let’s get right to it! What is product analytics marketing automation?

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 83

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. Problems driving your users to churn, so you can fix them. How your product is serving your users’ needs.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

AUGUST 19, 2022

For any SaaS owner or product manager , organizing a successful software rollout can be a stressful, exhilarating experience. In this article, we’re going to unpack the mysteries of what it takes to put together a truly successful software rollout plan. What is rollout in software development?

Analytic Tools 92

Analytic Tools Feedback Software User Testing Customer Experience 92

Userpilot

JULY 26, 2022

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. What is qualitative feedback?

Feedback Software 87

Feedback Software User Testing Research Software Customer Feedback 87

Userpilot

SEPTEMBER 4, 2024

From the article, you will discover the principles of effective process design and learn how to design streamlined processes for your product , marketing, customer success, sales, and design teams. Common process design challenges include unnecessary complexity, lack of information, personal bias , and resistance to change.

Feedback Software 80

Feedback Software Analytic Tools Research Software Definition 80

Userpilot

AUGUST 31, 2024

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a customer service representative. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 76

User Testing Customer Feedback Feedback Software Product Research 76

Userpilot

DECEMBER 22, 2022

You’ll identify and address pain points quickly, leading to increased user satisfaction. This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Churn happens when a customer stops doing business with you. Bad customer experience.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software User Testing 81

Userpilot

JUNE 2, 2022

What are some great customer feedback examples that SaaS companies use successfully? Continuous customer feedback collection is vital to business success. That’s because customers understand your product more than anyone else and their demand drives revenue. What is customer feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

JULY 24, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. A CX product manager is responsible for understanding customer needs, behaviors, and pain points. Book a demo today!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 21, 2024

This article will explore how to collect and analyze it effectively, diving into methods like feedback surveys, product analytics , and more. We’ll provide practical examples and actionable advice that will inspire you to create personalized user experiences based on data. Greater control and ownership over customer data.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Userpilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. A customer service representative handles inquiries, resolves complaints, provides support, and fosters customer loyalty.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

AUGUST 30, 2024

TL;DR A customer service representative is a professional who acts as a liaison between a company and its customers by providing helpful information and resolving emerging issues. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value.

Feedback Software 92

Feedback Software Research Software Analytic Tools Data Visualization 92

Userpilot

JULY 24, 2024

A product strategy framework is a structured approach that outlines how you’ll build and launch your product. Benefits of a product strategy framework include better alignment between product development and business goals and improved user satisfaction. What is a product strategy framework?

Data Visualization 95

Data Visualization Framework Product Strategy Analytic Tools 95

Userpilot

JULY 31, 2024

A typical product development process follows seven stages: idea generation , market research, technical specifications, roadmapping, product development, MVP release , and continuous iteration. Product development strategies can be proactive or reactive. This is when you turn your product concept into an actual product.

Analytic Tools 79

Analytic Tools Research Software Feedback Software User Testing 79

Userpilot

AUGUST 29, 2023

Product management is equal parts art and science – and it’s vital to the success of your SaaS. While the product manager’s role may differ from one organization to the next, they will still work with dedicated product owners, engineering and design teams, data analysts, and product marketing managers.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Research Software 86

Userpilot

MARCH 11, 2022

In this article, we cover what user analytics means, the right metrics to track, and the best tools in the market right now. After reading this, you will be equipped to track user behavior on your website and app. User behavior is an umbrella term for all the activities a user performs on your app or website.

Analytic Tools 85

Analytic Tools Data Visualization Feedback Software Customer Experience 85

Userpilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. TL;DR A customer feedback form is a way to gather customer feedback in a structured way.

User Testing 91

User Testing Customer Feedback Feedback Software Customer Experience 91