Userpilot

JANUARY 31, 2023

Wondering what customer satisfaction benchmarking is in SaaS and how your business compares to other SaaS companies? Comparing your performance against other companies in your industry can give you a crystal clear view of where you stand. In the SaaS industry, the NPS benchmark is around 40.

Customer Satisfaction 87

Customer Satisfaction Feedback Software Analytic Tools Customer Experience 87

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. This applies to product development, marketing strategies, and customer service enhancements.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. This applies to product development, marketing strategies, and customer service enhancements.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Userpilot

AUGUST 18, 2024

SaaS tools are the industry's biggest open secret. Wondering what type of tools you should have in your stack? Then read on to discover the top 20 cloud-based apps that will help streamline different parts of your business. TL;DR SaaS tools are applications that users can access through an internet connection.

Analytic Tools 82

Analytic Tools Feedback Software Data Visualization Research Software 82

Alchemer Mobile

JULY 25, 2024

In today’s competitive landscape, customer experience (CX) stands as a cornerstone of success, particularly in the financial services industry. In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies.

Reporting Tools 100

Reporting Tools Data Visualization Feedback Software Analytic Tools 100

Userpilot

APRIL 30, 2024

There are many SaaS products , but knowing that, how do you choose the best? This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates.

Analytic Tools 82

Analytic Tools Feedback Software Data Visualization Reporting Tools 82

Userpilot

OCTOBER 26, 2023

What is software ROI and how to measure it? TL;DR Software ROI, or Return on Investment , represents the financial and business benefits of implementing a software application while factoring in the cost of the investment. Calculating software ROI is crucial for informed decision-making for technology investments.

Analytic Tools 100

Analytic Tools Feedback Software Research Software Onboarding KPIs 100

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? This comprehensive guide breaks down the top 10 platforms, comparing features, pricing, and benefits to help you make an informed decision. Are you looking to map your customer journey for marketing automation purposes?

Analytic Tools 79

Analytic Tools Feedback Software Research Software Reporting Tools 79

Userpilot

MAY 23, 2024

To successfully compete in saturated SaaS niches, having a robust product isn't enough. You must deliver an excellent customer experience throughout the entire customer journey to stand a chance, especially against established players. In the article, you will learn how to build your customer experience strategy.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Customer Satisfaction 52

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction.

Feedback Software 82

Feedback Software Analytic Tools Research Software Customer Feedback 82

Userpilot

FEBRUARY 16, 2022

Having an informed understanding of how to improve customer satisfaction in SaaS can help you stand out in the fast-growing software industry, but also build an unfair advantage among competitors. In this article, you will find ready to use tactics that will help you increase customer satisfaction.

Customer Satisfaction 92

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 92

Userpilot

JUNE 2, 2024

Product-led growth tools allow you to improve your product experience by analyzing customer data and adding in-app interventions. However, having a different tool for each functionality can make product-led growth sound too much of a hassle. Luckily, we’ve listed the 17 best product-led growth software in the market.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Research Software 85

Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. Send CSAT surveys to measure overall customer satisfaction with your product.

Customer Satisfaction 93

Customer Satisfaction User Testing Customer Experience Data Visualization 93

Userpilot

APRIL 24, 2024

This includes the SaaS industry too. From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. In this article, we explain: Why investing in AI in SaaS is a must. What AI tools you can use.

Analytic Tools 69

Analytic Tools Feedback Software Data Visualization Reporting Tools 69

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is customer education?

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Education 95

Userpilot

AUGUST 25, 2024

TL;DR A customer experience analyst is a professional who evaluates and improves the interactions between a company and its customers, particularly in the SaaS industry, analyzing data to enhance user satisfaction and retention. Customer experience analysts utilize various tools to streamline their work.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MAY 20, 2024

Given the right product growth tools you can transform your product into a self-growth machine. Curious about the tools that make this happen? In this article, we’ll go over 16 tools that each product team may want to have in. TL;DR Product growth tools are software solutions that elevate your product to be a vehicle for growth.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JUNE 24, 2024

While CCM focuses on communicating with customers across various channels, CRM is dedicated to managing the overall relationship and data associated with customers. Customer communication management is important because it enhances customer satisfaction , retention, operational efficiency, insights, brand image, and conversion rates.

Customer Communications 59

Customer Communications Analytic Tools Feedback Software Research Software 59

Userpilot

AUGUST 27, 2024

TL;DR A customer support specialist is responsible for assisting customers with inquiries, troubleshooting issues, and providing solutions to user problems , ensuring customer satisfaction by delivering timely and effective support. Looking into tools for customer support specialists?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JUNE 2, 2024

They also help create a personalized customer experience and improve product adoption. However, with so many customer intelligence tools available, how do you select the right one? If you’re in two minds about which customer intelligence software to use, we’ve got you covered.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Research Software 88

Userpilot

AUGUST 23, 2024

You will also learn the main challenges involved in the onboarding process in banking, best practices and explore the best onboarding software tools for the job. TL;DR Customer onboarding in banking focuses on setting up the customer account and familiarizing them with the bank’s product or service.

Analytic Tools 93

Analytic Tools Feedback Software Banking Data Visualization 93

Userpilot

DECEMBER 3, 2022

What types of metrics measure customer satisfaction, and how can they indicate the health of your customers and business? Customer satisfaction metrics, such as CSAT, CES, and NPS, help you measure customer loyalty and satisfaction. What is customer satisfaction measurement?

Customer Satisfaction 95

Customer Satisfaction Customer Experience Onboarding KPIs Customer Feedback 95

Userpilot

APRIL 9, 2024

What are the best onboarding platforms available on the market in 2024? Are you looking for an onboarding solution for web or mobile apps? Do you need it to support customer or employee onboarding processes? To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

JULY 21, 2024

TL;DR A UX designer, or user experience designer, focuses on enhancing user satisfaction by improving the usability , accessibility, and pleasure provided in the interaction between the user and the product. Looking into tools for UX designers? Let’s dive in!

Research Software 52

Research Software Analytic Tools Feedback Software Data Visualization 52

The Product Coalition

NOVEMBER 1, 2022

It also opens up new opportunities for the hospitality and tourism industry to compete in a dynamic market landscape. Innovative emerging technologies in tourism have changed business models, so understanding consumer behavior in tourism is essential. The companies aim to better influence consumers and leverage digital solutions.

Research Software 101

Research Software Feedback Software User Testing Travel 101

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

Data Visualization 89

Data Visualization Feedback Software Analytic Tools Reporting Tools 89

Userpilot

NOVEMBER 9, 2022

NPS vs CSAT surveys: which is better for measuring customer satisfaction? The short answer is both since each method analyzes customer loyalty but at a different depth. So, let’s break it down and study what method is best for measuring user sentiment and why. Measures and improves customer loyalty.

Customer Satisfaction 91

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 91

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. What is SaaS UX design? Why is UX design important in SaaS?

Feedback Software 100

Feedback Software Analytic Tools Research Software Data Visualization 100

Userpilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Let’s dive in! Let’s dive in!

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Userpilot

JULY 16, 2024

While your SaaS company’s success depends on several elements, the most crucial ingredient will always be your product experience. Providing a great product experience helps SaaS companies reduce churn and improve product management metrics like customer satisfaction and customer lifetime value.

Analytic Tools 93

Analytic Tools Feedback Software Research Software Product Research 93

Usersnap

JANUARY 26, 2022

Building, designing, and improving a SaaS product is a beautiful, never-ending journey. What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. The Ultimate In-App Feedback Strategy ??

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Userpilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. This is especially true when trying to implement an in-app support infrastructure within your platform. How to measure customer experience in fintech?

Analytic Tools 76

Analytic Tools Feedback Software Reporting Tools Data Visualization 76

Usersnap

SEPTEMBER 21, 2021

The success of every SaaS company lies in the hands of the consumer. A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base. This article details everything you need to know about the ins and outs of successful customer satisfaction surveys.

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Why should SaaS companies go for the value-based growth strategy?

Feedback Software 94

Feedback Software Analytic Tools Product Research Data Visualization 94

Userpilot

AUGUST 14, 2024

– Technographic —preferred device and operating system. – Firmographic (for B2B) —company size, industry, and annual revenue. A customer segmentation strategy is a systematic approach to building and analyzing customer segments while using tactics to achieve goals. Get a demo. Technographic segmentation.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Reporting Tools 82

Split

JULY 27, 2023

Feature toggle solutions are becoming increasingly popular among developers and product teams. But what is the best option for your project: a homegrown feature toggle solution or a software-as-a-service (SaaS) feature toggle? Another advantage is cost savings.

Feedback Software 52

Feedback Software Software Review Systems Review Technical Review 52

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? There’s no denying that UX design plays a significant role in the design of SaaS products. With the rapid growth of technology, each year brings with it new trends. Miro provides relevant SSO options to help users access their products easily.

Feedback Software 108

Feedback Software UX User Testing Embedded Analytics 108