Userpilot

JULY 2, 2024

This article will show seven examples of business analytics to highlight its positive impact. Tracking customer behavior improves marketing, enhances user experience , and boosts customer satisfaction and loyalty. Segment customers by demographics and usage to personalize experiences.

Data Visualization 97

Data Visualization Analytic Tools Customer Experience Customer Feedback 97

Userpilot

JULY 8, 2024

Looking for examples of customer journey touchpoints? And shows you how to optimize them for better conversions and higher customer satisfaction. TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand. How do you identify customer touchpoints?

Analytic Tools 88

Analytic Tools Feedback Software Research Software User Testing 88

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JUNE 14, 2023

Product feedback surveys help you understand user needs , identify improvement opportunities, and improve customer satisfaction. The best product feedback survey templates include the following: Likert scale customer product experience survey to assess various aspects of the product experience using a rating scale.

Product Research 90

Product Research Feedback Software User Testing Customer Feedback 90

Userpilot

MARCH 9, 2022

Product communication through in-app messaging is crucial, as it can influence user behavior or promote a new feature. Here are some examples of in-app messaging that will help you make the most of personalized messages and help users feel like you care about their job-to-be-done or JTBD. Let’s get started!

Feedback Software 85

Feedback Software Messaging Customer Feedback Customer Experience 85

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

AUGUST 1, 2024

Product marketing is the process of bringing a product to market, and a well-curated product marketing strategy is key to understanding customer needs and driving adoption. In this article, we explore the key steps product managers follow to create a successful product marketing strategy, including some successful real-world examples.

Research Software 93

Research Software Analytic Tools Product Marketing Product Research 93

Userpilot

AUGUST 8, 2024

Crafting a winning product strategy is crucial for SaaS success, and finding the right product strategy example can provide all the inspiration you need. This article provides concrete examples of different product strategies employed by SaaS companies. There are 11 main product strategy examples in SaaS today.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Product Strategy 94

Userpilot

OCTOBER 30, 2023

Looking for a good customer satisfaction tool and wondering which one of UserGuiding, Userflow, and Stonly is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

JUNE 26, 2024

A great customer experience can differentiate your product from the rest, make users stay with you, and ultimately boost product engagement. But what are the best customer experience examples in SaaS? Let’s clarify the customer experience and then look at 15 examples of how other companies are implementing it.

Feedback Software 94

Feedback Software Analytic Tools Customer Experience Data Visualization 94

Userpilot

AUGUST 14, 2024

Core principles of product-led design include: User-Centric Design : Prioritizes understanding and addressing user needs and pain points. Simplicity and Intuition : Emphasizes an intuitive product design to enhance user satisfaction. Minimal use of unnecessary elements and complex paths.

User Testing 95

User Testing Product Research Customer Experience Feedback Software 95

Userpilot

APRIL 3, 2024

Companies like Userpilot, Slack, Figma, Miro, and Calendly showcase successful PLG strategies by focusing on in-app engagement, seamless design, collaboration, and user-friendly solutions, driving growth and customer satisfaction. This method boosts user satisfaction and makes your product distinctively valuable to its audience.

Analytic Tools 83

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 83

Userpilot

SEPTEMBER 10, 2024

Feature adoption : Improve adoption through in-app engagement, personalized suggestions, and in-app messaging. Customer feedback : Collect customer feedback through timely, short surveys and passive widgets to inform product development. Proactive support : Anticipate user needs by offering help before it’s requested.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Product Research 103

Userpilot

JULY 22, 2024

Impacts of negative word of mouth may include: Customer churn. Decreased customer satisfaction. Here are a few ways to handle negative feedback : Acknowledge and take responsibility for customers’ negative experience. For example, imagine you asked users to rate a new feature’s ease of use. Lost sales.

Feedback Software 98

Feedback Software Research Software Customer Satisfaction Reporting Tools 98

Userpilot

APRIL 30, 2024

Freemium and free trials enable users to experience product value. Use in-app messages to announce new features and drive upsells and cross-sells. Regularly collect customer feedback to identify opportunities to improve the customer experience via in-app and email surveys. Personalized onboarding reduces time to value.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 95

Userpilot

MARCH 29, 2024

Looking for practical customer journey analytics examples to inspire your own strategy? This guide discusses how customer journey analytics can help you understand customer interactions with your business. Use data analytics tools to analyze customer journeys and spot patterns in user behavior.

Data Visualization 78

Data Visualization Analytic Tools Customer Feedback Customer Experience 78

Userpilot

SEPTEMBER 16, 2024

Real-life SaaS examples of successful market development attempts. Let’s explore four real-life examples of how top SaaS companies implemented market development strategies to expand their reach and grow their user base. Slack localized its product for international markets, boosting its global user base.

Analytic Tools 84

Analytic Tools Research Software Feedback Software Data Visualization 84

Userpilot

JULY 24, 2024

Benefits of a product strategy framework include better alignment between product development and business goals and improved user satisfaction. Define your positioning and messaging to get a clear idea of how you’ll promote your product once it’s ready for your target market. User persona example.

Data Visualization 101

Data Visualization Framework Product Strategy Analytic Tools 101

Userpilot

OCTOBER 10, 2024

When done well, it can be the difference between a user becoming a loyal customer or churning after the first week. That’s why we’ll go over what onboarding is in SaaS and analyze 8 onboarding examples from reputable SaaS companies to learn what they’re doing right (or wrong). What can you learn from Userpilot?

Onboarding KPIs 91

Onboarding KPIs Data Visualization Customer Experience User Testing 91

Userpilot

APRIL 30, 2024

It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. A robust customer success strategy enables customers to get the most out of the product.

Feedback Software 94

Feedback Software Analytic Tools Product Research Data Visualization 94

Userpilot

OCTOBER 20, 2024

Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable. To help you get started, we’ve compiled 11 powerful gamification examples to improve your user onboarding process. The user engagement rate is low. The customer churn rate is high.

Onboarding KPIs 78

Onboarding KPIs Customer Experience User Testing Customer Feedback 78

Userpilot

MAY 27, 2024

For this, you can segment your users and trigger contextual in-app surveys such as CES ( customer effort score ), customer satisfaction surveys, and NPS surveys to understand their points of view. Use in-app surveys or patterns to encourage customers to leave a testimonial or a review. G2 review example.

Feedback Software 93

Feedback Software Analytic Tools User Testing Customer Feedback 93

Userpilot

MAY 30, 2024

In this article, we’ll explore the steps to establish an effective feedback loop and provide real-world examples. TL;DR A customer feedback loop is a process where feedback from users is collected, analyzed, and applied to improve a product. This boosts customer satisfaction and fosters loyalty and trust.

Product Research 85

Product Research Feedback Loop Feedback Software User Testing 85

Userpilot

JANUARY 27, 2023

Looking for excellent evaluative research design examples? Its purpose is to gain a more detailed understanding of user needs , define the problem to solve, and guide product ideation. It assesses customer satisfaction by looking at how well the solution addresses their problems and its usability.

User Testing 93

User Testing Product Research Research Software Feedback Software 93

Userpilot

JULY 10, 2024

Use onboarding videos to demonstrate product features, sharing them in-app, via email, and in a resource center for better user engagement. Use in-app messages to announce new features and updates, enhancing user engagement and encouraging plan upgrades. User persona example.

Analytic Tools 90

Analytic Tools Feedback Software Research Software User Testing 90

Userpilot

JULY 31, 2024

They observe competitor innovations and react to customer requests to meet market demands. Canva, for example, developed a user-friendly, on-the-go graphic creation tool that created a whole new market. Spotify, for example, expanded out of Sweden to become a global product. Proactive and reactive development strategies.

Analytic Tools 84

Analytic Tools Research Software Feedback Software User Testing 84

Userpilot

JUNE 6, 2024

TL;DR Customer retention is crucial for SaaS businesses. It ensures steady revenue and indicates customer satisfaction , with target rates of 85-90%. Measure customer retention with metrics like Customer Retention Rate, Customer Churn Rate, CLV, and MRR Churn. Customer churn rate formula.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Experience 52

Userpilot

FEBRUARY 22, 2024

TL;DR SaaS customer support is the process of assisting customers who use your product. Exceptional customer support boosts customer satisfaction and encourages customer loyalty. As you answer these questions, try to define your ideal customer service experience and create a strategy for achieving it.

Feedback Software 77

Feedback Software Analytic Tools Customer Feedback Customer Experience 77

Userpilot

APRIL 22, 2024

Learning from the success of product-led growth examples can be a game changer for your business. This article examines the most important qualities of a product-led company, as well as examples of product-led companies that have cracked the code. Notion personalizes onboarding for new users to reduce time to value.

Feedback Software 81

Feedback Software Product Research Customer Experience Strategy 81

Userpilot

SEPTEMBER 1, 2024

Looking for SaaS pricing examples to get inspiration for your own strategy? For example, Basecamp Business is available at $99/month flat, with features like 500GB of storage space and unlimited projects available to all customers, regardless of their personal needs. Basecamp’s SaaS pricing example. Let’s dive in!

Feedback Software 83

Feedback Software Analytic Tools Research Software Data Visualization 83

Userpilot

SEPTEMBER 14, 2023

Tracking how different groups of customers are behaving can help you identify power users and inactive ones. Finally, you can launch targeted experiments to figure out the impact of in-app messaging on different user segments. Putting what you learn into practice to optimize the customer experience.

Customer Experience 88

Customer Experience Analytic Tools User Testing Feedback Software 88

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Customer Experience 91

Userpilot

JANUARY 16, 2024

Specifically, we look at: Reasons why new client onboarding matters How to structure the onboarding process Pro tips on how to enhance your onboarding Examples of effective client onboarding We also show you how Userpilot can help you boost the effectiveness of onboarding for new clients. Let’s dive right in!

Analytic Tools 75

Analytic Tools Data Visualization Feedback Software User Testing 75

Userpilot

NOVEMBER 7, 2023

Engage users with educational content such as webinars, slideouts, or tutorials when you roll out a new feature. Use AI tools to analyze data, create chatbots, predict user behavior, and write marketing messages. Embed educational microvideos in the UI so users can visualize exactly how to use your product.

Feedback Software 86

Feedback Software Analytic Tools Research Software User Testing 86

Userpilot

MARCH 21, 2024

Read on to find out the different types that make a customer profile, how you can create a customer profile template in 5 steps, and some customer profile examples. A customer profile is a detailed outline describing your ideal customer’s characteristics, including age, location, job, and preferences.

Data Visualization 96

Data Visualization User Testing Customer Experience Customer Feedback 96

Userpilot

JULY 14, 2024

Demographic segmentation example in Userpilot. Behavioral segmentation Behavior-based segmentation involves creating customer segments based on users’ actions and usage patterns, e.g., how active they are, which features they use, etc. Behavioral segmentation example in Userpilot. Allocate resources effectively.

Data Visualization 88

Data Visualization Analytic Tools Reporting Tools Research Software 88

Userpilot

OCTOBER 3, 2024

And the easiest way to establish this connection is by learning how to improve CSAT (customer satisfaction). In this article, we explore proven techniques to help you increase customer satisfaction, from feedback collection to customer education and personalization. What is the customer satisfaction score (CSAT)?

User Testing 88

User Testing Product Research Data Visualization Customer Experience 88