Folding Burritos

DECEMBER 4, 2019

Bugs can be valued in terms of quality outcomes like reducing support needs or improving user satisfaction. Technical debt can be valued in terms of “future change” outcomes like improved delivery velocity or better platform scalability, for example. Keeping with the analogy, the “kinds of fruit” we’re comparing. .

Customer Experience 585

Customer Experience Research Software Product Research User Testing 585

The Product Guy

APRIL 21, 2019

A customer-centric approach focuses on providing a positive customer experience to drive profit and gain competitive advantage. There is one key tool used by successful customer-centric businesses that most product managers disregard. Customer-centric companies make decisions that drive customer satisfaction.

Data Visualization 378

Data Visualization User Testing Customer Experience Product Research 378

Userpilot

OCTOBER 20, 2024

Onboarding automation uses technology (such as conditional flows and sequences) to guide users through their initial experience with your product. Tools like Userpilot , for example, can help you automate data collection processes, welcome messages, account setup, in-app guidance, and more. Reduce user’s time to value.

Onboarding KPIs 105

Onboarding KPIs User Testing Feedback Software Customer Experience 105

Alchemer Mobile

FEBRUARY 26, 2025

These missing insights are crucial for understanding customer needs and expectations. Without a comprehensive view, businesses risk losing opportunities to improve customer satisfaction and build long-term loyalty. For example, a bank may receive frequent in-app feedback about navigation issues in its mobile banking app.

User Testing 130

User Testing Customer Feedback Feedback Software Data Visualization 130

Userpilot

MARCH 30, 2025

For example, if you recently launched your mobile application and are focused on driving engagement, youll want to track app engagement metrics like DAU/MAU and feature adoption. 1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. The order of importance depends on your specific needs.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Userpilot

FEBRUARY 4, 2025

For example, a low conversion rate may indicate friction in the onboarding process or a lack of perceived value. However, a high rate suggests that users quickly understand and appreciate the benefits of your product. A higher stickiness ratio suggests your product is a regular part of users routines. User stickiness formula.

Onboarding KPIs 59

Onboarding KPIs Data Visualization Customer Feedback Customer Experience 59

Product Innovation Educators

DECEMBER 16, 2024

Waterfall) Product type (AI vs. non-AI products) Market focus (B2B vs. B2C) He emphasized that these contextual factors significantly impact a product manager’s role.

Research Software 266

Research Software Feedback Software User Testing Product Research 266

The Product Guy

JANUARY 7, 2025

The project, intended to improve customer satisfaction and reduce operational costs, was plagued by missed deadlines and escalating budgets. This experience became a powerful example of how identifying and addressing root causes can drive both business results and team morale. For example, consider a recurring conflict at work.

Feedback Software 150

Feedback Software User Testing Weak Development Team Customer Experience 150

Userpilot

JULY 8, 2024

Looking for examples of customer journey touchpoints? And shows you how to optimize them for better conversions and higher customer satisfaction. TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand. How do you identify customer touchpoints?

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

JULY 2, 2024

This article will show seven examples of business analytics to highlight its positive impact. Tracking customer behavior improves marketing, enhances user experience , and boosts customer satisfaction and loyalty. Addressing these issues can make the user experience smoother and more enjoyable.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Customer Feedback 105

Userpilot

JUNE 4, 2024

Looking for a customer behavior analysis example to see how you can extract valuable insights? In this article, you will also learn how to conduct customer behavior analysis step-by-step and how Userpilot analytics can help. Customer behavior analysis is the process of studying how customers interact with your product.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Userpilot

AUGUST 30, 2024

In this article, we'll explore various examples of quantitative data + how to collect them and make smarter decisions that keep users engaged. SaaS examples of quantitative data include: User activation rate. The percentage of users who complete a key action that signifies they have found value in the product.

Data Visualization 104

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 104

Userpilot

JULY 29, 2024

Metrics like DAU, MRR, sales figures, satisfaction scores, and traffic are examples of quantitative data across industries. Customer feedback surveys , triggered by tools like Userpilot, collect consistent quantitative data, providing reliable numerical insights into customer satisfaction and experiences.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

AUGUST 8, 2024

Crafting a winning product strategy is crucial for SaaS success, and finding the right product strategy example can provide all the inspiration you need. This article provides concrete examples of different product strategies employed by SaaS companies. There are 11 main product strategy examples in SaaS today.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Strategy 105

Userpilot

AUGUST 14, 2024

Core principles of product-led design include: User-Centric Design : Prioritizes understanding and addressing user needs and pain points. Simplicity and Intuition : Emphasizes an intuitive product design to enhance user satisfaction. Minimal use of unnecessary elements and complex paths. Notion’s onboarding checklist.

User Testing 105

User Testing Product Research Customer Experience Onboarding KPIs 105

Userpilot

AUGUST 7, 2024

By focusing on the two, companies can create a smart product management strategy and cater to their customers’ needs. This guide will help explore product mix and depth in greater detail, complete with realistic examples and practical tips. You can find examples of product depth across business spheres, from cosmetics to SaaS.

Feedback Software 105

Feedback Software Analytic Tools Definition User Testing 105

Userpilot

AUGUST 1, 2024

Product marketing is the process of bringing a product to market, and a well-curated product marketing strategy is key to understanding customer needs and driving adoption. In this article, we explore the key steps product managers follow to create a successful product marketing strategy, including some successful real-world examples.

Research Software 105

Research Software Analytic Tools Product Marketing Product Research 105

Userpilot

AUGUST 30, 2024

But to unlock such effective results, first, you need to know how to create impactful maps—which is what these 8 customer journey map examples are for. From Uber to Starbucks, all these examples share the same aim: to understand customer interactions, emotions, and pain points throughout their journey.

User Friction 105

User Friction Data Visualization User Testing Customer Feedback 105

Roman Pichler

SEPTEMBER 13, 2022

Coming up with a strategy requires you to make four important choices: Selecting the needs the product should address, for example, reducing the risk of developing type-2 diabetes to stay with the health-eating example introduced above. ” Choosing standout features that set the product apart from competing offerings.

Product Strategy 338

Product Strategy Strategy Vision Product Research 338

The Product Guy

DECEMBER 6, 2018

As a product manager, my goal is to ensure customer satisfaction, long term success of my product and contributing to the success of my organization. We ended up spending time in those use cases which had no relevance to the core needs of the customer. This lesson is very much applicable in every situation.

Reporting Tools 350

Reporting Tools Customer Experience Product Management Product Manager 350

Usersnap

DECEMBER 20, 2024

Then these elements dont just explain updates; they invite users to engage, learn, and stay excited about whats your next big thing! In this blog, were diving into actionable tips, examples, and templates to help you craft release notes that educate, inspire, and drive adoption. Feature Release Template Example 2.

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

Intercom, Inc.

MARCH 16, 2021

But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. No support team should ever be an island.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Userpilot

SEPTEMBER 4, 2024

Examples of vanity metrics include: – Free trial user count : It only shows how many people started a trial, not how many found value in your product. – Total users : It doesn’t indicate how many are actively using your product. It helps identify at-risk customers and opportunities for increasing engagement.

Data Visualization 105

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 105

Intercom, Inc.

JULY 14, 2020

The emergence of real-time chat has made responding to customers’ conversations in real time easier and in turn, has changed customer expectations forever. Today, customers expect fast, efficient, and personal help. Although businesses are seeing the benefits of real-time chat – improved customer satisfaction, retention, etc. –

Customer Experience 224

Customer Experience User Testing Product Research Customer Feedback 224

Userpilot

DECEMBER 18, 2024

You can further build on this initial guidance by combining these metrics with user states – a simpler alternative to tracking complex SaaS user journeys. So group users into five states (New, Activated, Active, At-Risk, and Dormant) to see if utility and usability issues occur for any of the users in these states.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Intercom, Inc.

MAY 6, 2020

Customer Satisfaction Score (CSAT) is by far the most popular customer service quality metric used across all industries and teams of all sizes. Here’s why CSAT is not enough to draw any finite conclusions on customer service performance: 1. Conversations rated positively to understand what works best with your customers.

Data Visualization 231

Data Visualization Customer Feedback Reporting Tools User Testing 231

Userpilot

MAY 27, 2024

For this, you can segment your users and trigger contextual in-app surveys such as CES ( customer effort score ), customer satisfaction surveys, and NPS surveys to understand their points of view. Use in-app surveys or patterns to encourage customers to leave a testimonial or a review. G2 review example.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

JULY 22, 2024

Impacts of negative word of mouth may include: Customer churn. Decreased customer satisfaction. Here are a few ways to handle negative feedback : Acknowledge and take responsibility for customers’ negative experience. For example, imagine you asked users to rate a new feature’s ease of use. Lost sales.

Feedback Software 105

Feedback Software Research Software Customer Satisfaction Reporting Tools 105

Userpilot

JULY 31, 2024

They observe competitor innovations and react to customer requests to meet market demands. Canva, for example, developed a user-friendly, on-the-go graphic creation tool that created a whole new market. Spotify, for example, expanded out of Sweden to become a global product. Proactive and reactive development strategies.

Analytic Tools 104

Analytic Tools Research Software Feedback Software User Testing 104

Product Talk

DECEMBER 21, 2022

And a little bit related to this, we want to measure the value to the customer. I’ll give an example from my own personal experience. If I’m trying to increase customer satisfaction, I can do anything and everything. Tweet This. So you haven’t actually given the team any guardrails.

Product Research 286

Product Research User Testing Customer Satisfaction Customer Experience 286

Roman Pichler

DECEMBER 4, 2023

Determine the right method to address the risk such as direct observation, user interview, competitive analysis, and business modelling. For example, to test if the need is compelling enough you might carry out the user interviews and capture the answers in the form of notes or video footage.

Product Research 338

Product Research Product Strategy Strategy Research Software 338

Userpilot

MAY 1, 2024

TL;DR User needs analysis refers to using various techniques to understand users’ aspirations, goals, and pain points. It helps you make data-driven decisions to enhance your product and keep up with changing user needs to improve user satisfaction. User persona example. Book a demo now.

User Testing 110

User Testing Feedback Software Analytic Tools Research Software 110

Userpilot

MAY 30, 2024

In this article, we’ll explore the steps to establish an effective feedback loop and provide real-world examples. TL;DR A customer feedback loop is a process where feedback from users is collected, analyzed, and applied to improve a product. This boosts customer satisfaction and fosters loyalty and trust.

Product Research 104

Product Research Feedback Loop Feedback Software User Testing 104

Alchemer Mobile

DECEMBER 21, 2022

Three retargeting methods to boost customer engagement. Here are examples of a few demographic data categories: Age. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. The more personalized and specific you can get with your outreach, the higher your mobile customer engagement will be.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

SEPTEMBER 16, 2024

Real-life SaaS examples of successful market development attempts. Let’s explore four real-life examples of how top SaaS companies implemented market development strategies to expand their reach and grow their user base. Slack localized its product for international markets, boosting its global user base.

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

UX Planet

DECEMBER 6, 2024

Through dynamic content delivery , AI can tailor what each user sees based on their past behavior, preferences, and real-time interactions. This makes the experience feel more relevant and engaging, increasing the likelihood of user satisfaction. Finally, AI-powered user interfaces put humans at the forefront.

Feedback Software 88

Feedback Software Research Software Analytic Tools Data Visualization 88

Intercom, Inc.

SEPTEMBER 8, 2021

Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Driving increased customer satisfaction and retention. What is proactive support?

Reporting Tools 237

Reporting Tools Inbound Data Visualization Customer Experience 237