Alchemer Mobile

AUGUST 9, 2023

With the addition of Alchemer Workflow Initiators to Alchemer Workflow, you can listen to events from your third-party enterprise software such as Salesforce, Salesforce Marketing Cloud, Salesforce Service Cloud, Zendesk, and others – to automatically initiate surveys and feedback requests in the context of your customer’s or employee’s experience.

Product Research 130

Product Research Feedback Software Events Feedback Loop 130

Userpilot

DECEMBER 31, 2024

Userpilots key features include: No-code Chrome extension for building in-app flows. Variety of UI patterns to engage users, including modals , tooltips , and slideouts. A/B and multivariate testing for optimizing user experiences. Autocapture for recording in-app events without manual tags. Userpilot Chrome extension.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

NOVEMBER 29, 2024

It captures every click, scroll, mouse movement, or keystroke to help you understand user behavior, identify friction points , and improve UX. All of which are essential for improving user satisfaction, building loyalty, and boosting retention rates. How can Fullstory session replays help analyze user behavior?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

FEBRUARY 4, 2025

To calculate the feature adoption rate, divide the number of feature monthly active users (MAUs) by the number of user logins in the same period, then multiply by 100. Identify and Track User Metrics Code-Free with Userpilot Get a Demo 14 Day Trial No Credit Card Required 5. User stickiness formula.

Onboarding KPIs 59

Onboarding KPIs Data Visualization Customer Feedback Customer Experience 59

Userpilot

APRIL 26, 2024

You’re looking to track your customer data and build your sales and marketing efforts around it. Do that by choosing the right customer tracking software for your business. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Userpilot

MAY 22, 2024

You can access this information through the right customer lifecycle management software. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. It helps increase customer loyalty , brand awareness, conversions, and engagement.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

MARCH 4, 2025

For example, it flags rage clicks when a promo code field fails on mobile devices. Real user monitoring, on the other hand, diagnoses real-world problems. Lets say users in Brazil experience slow load times due to a CDN issue; RUM detects this, while synthetic scripts (running from a predefined location) might miss it entirely.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Customer Feedback 52

Userpilot

OCTOBER 24, 2022

You should always customize the design of your surveys and integrate them with your brand. The three best tools to create an NPS program without coding are Userpilot, Qualaroo, and InMoment. When used at regular intervals, it helps you understand how satisfaction and loyalty change throughout their customer journey.

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Userpilot

MARCH 5, 2025

To help you make the right choice, Ive gone through ten leading customer analytics platforms based on their strengths, features, pricing, and user reviews. Pendo – the best software for product-led insights. Mixpanel – the best cross-platform customer analytics software.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

OCTOBER 20, 2024

When the process feels complicated, it becomes easy for a new user to lose interest before they experience the true value of your product. Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable. Increase user retention. And increase customer satisfaction.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Userpilot

JULY 7, 2024

Wondering which customer communication management software is ideal for enhancing customer interactions in your SaaS product? In this article, we examine what customer communications management software is and what to look out for when selecting one. HubSpot – best customer relationship management software.

Customer Communications 105

Customer Communications Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? TL;DR Customer experience management software is a tool or suite of tools designed to help businesses manage, track, and optimize customer experiences. Or is analyzing customer feedback more important to you?

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

Userpilot

MARCH 17, 2025

There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. In this post, Ill explain which interactive user guide software is the best fit for your company and needs. Users get access to help just when they need it. But dont worry: I’m coming to help!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

JUNE 2, 2024

Luckily, we’ve listed the 17 best product-led growth software in the market. We’ve included key features, user reviews, and pricing to help you decide. TL;DR Product-led growth focuses on making products the main driver for customer attraction. Enhances customer experience with user feedback and product discovery.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

MARCH 5, 2025

That’s where customer engagement software comes in. The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships. Qualifying questions for choosing the right customer engagement tool. Criterion Does It Deliver? UI elements in Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

JUNE 28, 2023

This is the key question we answer in our in-depth review. Finally, we explore how you can leverage them to collect actionable customer feedback. TL;DR HubSpot surveys are one of HubSpot’s customer feedback tools , allowing you to collect feedback and gain insights into customer needs. Are HubSpot surveys any good?

Product Research 98

Product Research Data Visualization Software Review Feedback Software 98

Userpilot

JANUARY 3, 2023

Identifying churn helps to: Improve retention and increase your base of loyal customers. Prevent negative reviews. How to identify churn risk signs hiding in your product: Talk to your customer success team. Collect user feedback at every stage of the customer lifecycle. Proactively monitor customer satisfaction.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

AUGUST 27, 2024

Do you sometimes forget to tag critical events needed for your product analysis ? If so, you may enjoy the idea behind Heap Autocapture and how it records user interactions by default. TL;DR Heap Autocapture is a tool for automatically collecting event data from your website. What types of events does Heap Autocapture?

Data Visualization 104

Data Visualization Analytic Tools Software Review Feedback Software 104

Userpilot

MARCH 30, 2025

To start using Pendo mobile, you need to install the Pendo Mobile SDK in your app so it can track all the users data and connect it with the web app. Key features explained As I mentioned, Pendo Mobile offers several key features to help businesses improve user engagement , track behavior, and collect feedback. Mobile pricing.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Reporting Tools 66

Userpilot

SEPTEMBER 30, 2024

We chatted with Tom Ulman, the Chief Product Designer at Reading Eggs, a 3P Learning company, about how they used Userpilot to improve the user onboarding experience. Solution: Leveraging Userpilot for no-code onboarding Before they chose Userpilot, 3P Learning considered UserGuiding as their onboarding platform.

Product Research 105

Product Research Analytic Tools Feedback Software User Testing 105

Userpilot

MAY 3, 2023

It enables you to create custom NPS surveys , analyze them, and program follow-up actions based on users’ responses. You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights.

Data Visualization 97

Data Visualization Product Research Software Review Feedback Software 97

Userpilot

FEBRUARY 26, 2023

In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. TL;DR Mixpanel is a product analytics tool that helps companies measure and optimize user engagement. This approach helps you learn how different users use your product.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Software Review 98

Userpilot

MARCH 4, 2025

User experience can make or break a web app. If your software is slow or buggy, users wont stick around for long. If youre only finding out about these issues after users complain, youre already too late. Conversion funnel tracking : Analyzes where users abandon processes like the onboarding flow. The worst part?

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 23, 2025

Monetization potential: If users spend significant time within your app but dont convert, that might indicate that your pricing or checkout flows need rethinking. Measure user satisfaction : Metrics like session length and frequency of use evaluate if users are happy with the app experience.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Userpilot

JULY 27, 2021

Close the feedback loop by asking users who requested a feature to become beta testers and early adopters. Cross-reference your detractor score customer data with their in-app behavior analytics data to highlight patterns that lead to increase customer churn. NPS is much, much more than just a user satisfaction thermometer.

Feedback Software 98

Feedback Software Analytic Tools Product Research User Testing 98

Userpilot

AUGUST 31, 2023

The key differences between Heap and Google Analytics 4 (GA4) are: Heap automatically tracks everything through code installation while GA4 combines both auto-collected and user-defined events. Heap offers relatively simple installation via a code snippet for auto-collecting events. Heap’s Event Visualizer.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Userpilot

MARCH 4, 2021

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software? Why is Having Customer Feedback Software Important?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty. Here’s why.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

APRIL 30, 2022

In the end, you’ll know how to create in-app notifications code-free. In-app messaging is a type of message that is sent to users while they are active in the app. You can leverage in-app messages to onboard new users , engage users, and reduce churn. Collect user feedback. What design will appeal to your users?

Feedback Software 98

Feedback Software Analytic Tools Software Review Customer Feedback 98

Userpilot

AUGUST 14, 2021

Measure customer engagement and identify different segments of users based on the engagement scores. start measuring customer engagement scores by identifying your core product events and assigning a weighted score to each. Multiply the weight of a single event by the frequency of these events to get an event value.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

APRIL 3, 2023

User feedback provides you with valuable insights that help you improve the product, via feature requests , bug reports, etc. Collecting user feedback and acting on it to eliminate reasons for dissatisfaction helps you improve the customer experience and boost customer satisfaction. What is customer feedback?

Customer Feedback 98

Customer Feedback User Testing Feedback Software Product Research 98

Userpilot

APRIL 26, 2023

There are four types of customer data – user persona data, customer behavior data , customer journey activity data , and customer satisfaction data. Start segmenting customers from day one by collecting user data with welcome surveys and asking about their jobs to be done.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

JUNE 29, 2024

TL;DR Product feedback management involves collecting, organizing, analyzing, and acting on user feedback. You can gather qualitative feedback through in-app surveys , customer interviews, focus groups, and reviews. This feedback helps you understand the experiences of your customers when they use your product.

Feedback Software 100

Feedback Software User Testing Analytic Tools Customer Feedback 100

Userpilot

APRIL 22, 2024

TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. Review feature usage data. Usability features.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Weak Development Team 105

Userpilot

AUGUST 18, 2024

Pendo is the best product adoption software for mobile apps. Google Analytics is the best web analytics software. HubSpot is the best customer relationship management software. Intercom is the best AI-powered chatbot software. Autocaptured events. Create in-app surveys code-free with Userpilot.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Research Software 104

Userpilot

JULY 16, 2021

This can give you valuable insights into product growth and user engagement. In this article, we’ve compiled the key metrics for your SaaS product that help you measure customer satisfaction, user activation, retention, product adoption, and growth. Metrics for SaaS products: Measuring customer satisfaction.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

Userpilot

JULY 5, 2022

Analyze all customer data you gathered, find friction points and take action! Use Userpilot features such as the welcome screen builder, product usage tracking, the NPS survey builder, and more to detect and close the customer gap. All of this is code-free. What is the customer service gap? The customer gap.

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98