Userpilot

JULY 24, 2024

Benefits of a product strategy framework include better alignment between product development and business goals and improved user satisfaction. Start by defining product vision and mission to give clarity to your team and determine the right direction to move.

Data Visualization 95

Data Visualization Framework Product Strategy Analytic Tools 95

Userpilot

JULY 21, 2024

TL;DR A UX researcher in SaaS specializes in understanding user behaviors, needs, and motivations through various research methods to inform product design and development. Looking into tools for UX researchers? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

Userpilot

MAY 26, 2024

It is crucial to choose a tool that allows the import of Google Analytics data to retain and back up important data during migration. Our review presents a variety of analytics platforms, from privacy-focused to feature-rich, ensuring you’ll find the right tool that respects user data, integrates easily, and scales with your SaaS business.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JULY 31, 2024

A proactive strategy anticipates customers’ needs and creates innovative solutions, while a reactive strategy develops around customer requests. Next, you need to create a working prototype and test it with potential customers. HubSpot, meanwhile, identified a need within the CRM software market and addressed it.

Analytic Tools 79

Analytic Tools Research Software Feedback Software User Testing 79

The Product Coalition

MARCH 8, 2024

They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. It’s not just about adopting the latest gadgets, but about using technology to drive meaningful change and achieve specific business goals. What is the importance of digital transformation?

Enterprise 132

Enterprise Research Software Feedback Software Strategy 132

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 76

User Testing Customer Feedback Feedback Software Product Research 76

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. Let’s get right to it! Want to see how?

Product Research 90

Product Research Feedback Loop Feedback Software User Testing 90

Userpilot

JULY 14, 2024

TL;DR A product designer is a professional responsible for creating user-friendly and visually appealing designs for products , particularly in digital applications like software and websites. They focus on the overall user experience (UX) and user interface (UI), ensuring that the product is both functional and aesthetically pleasing.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JULY 17, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. A customer experience designer (CX Designer) focuses on creating and optimizing the interactions that customers have with a company’s products or services. Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey?

Feedback Software 86

Feedback Software Analytic Tools Customer Experience User Testing 86

Userpilot

AUGUST 30, 2024

They play a crucial role in defining the product strategy, setting the product vision , and ensuring the successful execution of product initiatives. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Book a demo to see it in action! What does a head of product do?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users.

Data Visualization 73

Data Visualization Feedback Software Analytic Tools Reporting Tools 73

Userpilot

JULY 28, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Overall Customer Experience : Monitor customer satisfaction : Retention managers keep a pulse on customer sentiment through surveys, feedback forms, and social media monitoring.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JULY 20, 2024

Network within the industry and stay up-to-date on trends by attending events and webinars. Associate Product Managers can leverage a variety of tools to excel in their roles: Userpilot offers insights into product usage and user behavior, while Monday.com aids in project management, etc. Book a demo to see it in action!

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

AUGUST 28, 2024

They play a crucial role in defining the product strategy, setting the product vision , and ensuring the successful execution of product initiatives. This means actively seeking feedback , conducting user research, and ensuring that every decision aligns with delivering value to the customer.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Ronke PM

APRIL 11, 2024

Table of Contents What is Customer Feedback? Why is Customer Feedback Important? Types of Customer Feedback Final Thoughts Customer feedback provides cross-functional teams with confirmation that they are on the right path, which leads to the development of products that bring value to customers.

User Testing 52

User Testing Customer Feedback Feedback Software Product Research 52

Userpilot

JULY 14, 2024

TL;DR A UX researcher in SaaS specializes in understanding user behaviors, needs, and motivations through various research methods to inform product design and development. A UX researcher is responsible for understanding users’ needs and behaviors to guide product design decisions. What does a UX researcher do?

Research Software 52

Research Software User Testing Product Research Analytic Tools 52

Userpilot

JULY 11, 2024

Customer retention managers play a pivotal role in ensuring customer satisfaction and loyalty, ultimately driving long-term profitability. To achieve this, they need access to powerful tools that help them understand customer behavior, personalize engagement, and proactively address potential churn risks.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

APRIL 8, 2021

Especially if your SaaS company originated as (or still is!) Sometimes accruing UX debt is the only way to go: when time-to-market is of the essence, you have to launch quickly with limited resources to stay competitive: “We are not here to craft the perfect UX, but survive in the SaaS space first.”. Let’s dive in! In a hurry?

Research Software 98

Research Software Feedback Software UX Weak Development Team 98

Userpilot

NOVEMBER 23, 2023

They lack vision and lead nowhere. The outcome-based roadmap focuses on delivering value to customers instead of obsessing about building specific features. Strategic value is about aligning features with the company’s vision and long-term goals. Build a product that users love by delivering value and a good product experience.

Feedback Software 81

Feedback Software Product Research Analytic Tools User Testing 81

The Product Guy

AUGUST 8, 2024

Core Functions of Product Ops Data Analysis and Insights Product Ops collects and analyzes data from various sources, including customer feedback, product usage, and market trends. This includes project management software, analytics tools, and customer feedback platforms.

Feedback Software 68

Feedback Software Analytic Tools Data Visualization User Testing 68

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You can build a CX strategy by: Starting clear customer experience vision and goals using the likes of SMART framework.

Data Visualization 69

Data Visualization Analytic Tools Feedback Software Product Research 69

Userpilot

MAY 21, 2023

New feature ideas come from customer requests, tracking user behavior and their pain points , customer feedback , and your competitors. Before developing a new feature, make sure it’s in line with your product vision. Always beta-test your features before releasing them to the whole user base.

Onboarding KPIs 70

Onboarding KPIs User Testing Feedback Software Product Research 70

Userpilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. The goal is to get valuable insights into customers’ needs and use this information to improve retention.

Product Research 89

Product Research User Testing Feedback Software Customer Experience 89

Userpilot

NOVEMBER 19, 2022

They also help develop only the products that satisfy real user problems. This improves customer satisfaction and saves the organization resources which could be wasted on developing unwanted features. During the prelaunch stage, their task is to carry out market and customer research. Want to see how? Book the demo!

Data Visualization 90

Data Visualization User Testing Research Software Feedback Software 90

UX Planet

JULY 15, 2024

The Worldwide Developers Conference (WWDC) 2024 has once again showcased Apple’s vision for the future of technology. As a designer, the event was filled with exciting revelations that will shape the landscape of user experience (UX) and user interface (UI) design. They make the interface feel alive and responsive.

Data Visualization 98

Data Visualization Customer Experience Feedback Software User Testing 98

Userpilot

SEPTEMBER 30, 2022

Data analytics is a must for every team in a SaaS company if you want to make decisions based on data. Product analytics is about collecting and analyzing user interactions across the product to understand what drives product adoption and long-term retention. Pendo provides in-depth analytics of user paths, funnels, and cohorts.

Data Visualization 75

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 75

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. The term was originally coined in the 2010s for self-serve SaaS businesses.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

JULY 17, 2024

Here’s how experience can impact your associate product manager’s salary, according to Glassdoor: 1 to 3 years experience : $110,299/year 4 to 6 years experience : $112,294/year 7 to 9 years experience : $116,557/year Leveraging the right tools is essential to excel as an associate product manager. Book a demo to see it in action!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52

Userpilot

NOVEMBER 17, 2022

If you’ve been in the SaaS or start-up space for some time, there’s no way you haven’t heard about ‘delightful products.’ And what can product managers do to build quality products that really delight users ? This happens because users find interactions with the product rewarding.

User Testing 79

User Testing Customer Experience Feedback Software Customer Feedback 79

Alchemer Mobile

NOVEMBER 23, 2020

Over her career, she’s worked on almost every product area—from front end to backend, desktop to mobile apps, buyer to seller, and discovery to payments. Q: What holds companies back from prioritizing their investment in mobile customer experience? I love the quote, ‘Be stubborn on vision, but flexible on details.’

Product Research 235

Product Research Product Manager Product Management User Testing 235

Userpilot

SEPTEMBER 29, 2022

Both metrics work together to help you retain customers and keep them happy. 17 B2B customer engagement strategies for each stage of the user’s journey: Start developing your customer engagement strategy with user journey mapping. Hyper- personalize in-app communication and customer experiences.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Usersnap

OCTOBER 22, 2023

Pack your bags as we introduce you to tools like Intercom and Usersnap that helped pave the path to a holistic approach when it comes to the best customer engagement marketing strategy. Choose between customer support or customer success strategies below ? Usage of a streamlined feedback menu 2.

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

Usersnap

APRIL 27, 2022

This article will show you how to reduce your SaaS churn by following the proven strategy that we have already successfully implemented. For us, it all started in 2020, when our monthly SaaS churn rate was 6.22%, more than double our target benchmark (high pressure, you bet). The aimed benchmark was 3%. Tension” is in the air.

Feedback Software 52

Feedback Software Analytic Tools Research Software User Testing 52

The Product Guy

JUNE 11, 2024

Product leaders may struggle to secure budget, headcount, or executive sponsorship to drive their vision forward. Use data and insights to show how investing in product management can drive growth, profitability, and customer satisfaction. Communicate this vision regularly and consistently to all stakeholders.

Onboarding KPIs 60

Onboarding KPIs Data Visualization User Testing Product Manager 60

Userpilot

NOVEMBER 21, 2022

Before the release, the product launch manager is involved in market and customer research. Its objective is to uncover unsolved user problems and solutions that would be worth exploring. For some products, a Product Hunt and WOM are more suitable, whereas for others in-app announcements work better.

Product launches 84

Product launches Product Research User Testing Research Software 84

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. Their job is to sell prospects on the vision of your company. Conversion Copywriter to B2B and SaaS.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52