Userpilot

JUNE 4, 2024

Triggering post-event survey questions can significantly boost your response rates and the quality of your user feedback. Let’s explore some post-event survey examples and then explain how you can do it as well! TL;DR Post-event surveys are relevant to the experience that your users are having at the moment.

Feedback Software 104

Feedback Software Analytic Tools Product Research Events 104

Userpilot

DECEMBER 18, 2024

Event tracking : Monitor specific actions within your product (e.g., user clicks or data inputs). This helps identify user behaviors linked to successful outcomes, like upgrades or feature adoption. Revisit whenever needed with historical event data stored for further analysis. Error rate : Frequency of user errors.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Product Innovation Educators

JANUARY 6, 2025

Beyond handling escalations, Kim found herself hosting customer development partner groups, speaking at industry events, and participating in strategic sales calls. The VP role also brought new financial responsibilities and accountability.

Reporting Tools 266

Reporting Tools Customer Communications Analytic Tools Leadership 266

Alchemer Mobile

NOVEMBER 1, 2024

To increase response rates, data accuracy, and user satisfaction, make sure not to interrupt your users at inconvenient or bothersome moments. Check out our new e-guide, Customer Feedback in the Digital Era The post The power of in-app surveys: 4 ways to improve the mobile app experience appeared first on Alchemer.

Feedback Software 182

Feedback Software Product Research User Testing Customer Experience 182

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Userpilot

OCTOBER 19, 2024

In addition to NPS, you can create other types of surveys from scratch or choose from various templates, covering customer satisfaction ( CSAT ), feedback forms, and more. Main features : Quickly create NPS surveys using pre-built templates, an AI creator, or customize your own. Why’s Userpilot worth considering?

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

Alchemer Mobile

JUNE 4, 2019

This in-app analytics tool helps companies make data-driven iterations to their apps and gain a better understanding of how product changes impact customer satisfaction. Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. Apptimize specializes in A/B testing.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Userpilot

FEBRUARY 27, 2024

In-app events give you valuable insights into user behavior. By analyzing these events in your product, you can understand how users engage with your app and make improvements to enhance the user experience. TL;DR In-app events are actions users take inside your products.

Analytic Tools 105

Analytic Tools Data Visualization Events Onboarding KPIs 105

Userpilot

MARCH 27, 2024

Event analytics is a great way for SaaS companies to study user interactions to gain actionable insights into the customer journey. Knowing what steps users take to perform an event can help uncover friction points that are ruining the customer experience.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Events 105

Alchemer Mobile

MARCH 8, 2022

Repeat purchases: When customers continue to come back for repeat purchases, it shows they’re happy with their previous purchases and therefore increasing their lifetime value with loyalty. NPS+/CSAT scores: Overall customer satisfaction can be quickly measured by a metric such as NPS or CSAT.

Customer Feedback 279

Customer Feedback User Testing Customer Experience Data Visualization 279

Userpilot

DECEMBER 31, 2024

A/B and multivariate testing for optimizing user experiences. Autocapture for recording in-app events without manual tags. Custom dashboards to track key metrics at a glance. Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Session replays to see how users navigate your product.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

DECEMBER 21, 2022

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. In short, tracking customer sentiment helps you understand three major metrics: Overall customer satisfaction, loyalty, and engagement intent.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

SEPTEMBER 10, 2021

Our customers are seeing really high response rates for in-app surveys because they set events to trigger a survey at the most opportune time (i.e. This reduces friction in the customer journey because you’re removing steps they have to take to give you feedback such as replying to a long, irrelevant email survey.

User Testing 236

User Testing Feedback Software Product Research Customer Feedback 236

Intercom, Inc.

SEPTEMBER 8, 2021

Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Driving increased customer satisfaction and retention. What is proactive support?

Reporting Tools 237

Reporting Tools Inbound Data Visualization Customer Experience 237

UX Planet

JANUARY 9, 2024

However, one of the major issues that the users faced was that there was no way of tracking the in-person events attended by employees, thus missing out on some crucial information. To address this use case, we introduced Offline Sessions — a dedicated solution for maintaining a record of in-person events within Lyearn.

Events 98

Events Customer Experience Webinar Data Visualization 98

Product Innovation Educators

JANUARY 25, 2021

We don’t treat innovation as a static event but as a process that winds through the entire new product development lifecycle. During maturity, product managers focus on retaining customers and sustaining their market share. They stay aligned with how the value to the user is evolving.

Customer Experience 310

Customer Experience Management Management Naming 310

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

Intercom, Inc.

MAY 6, 2020

Customer Satisfaction Score (CSAT) is by far the most popular customer service quality metric used across all industries and teams of all sizes. In light of recent events, CSAT scores are understandably dipping for teams across the globe. Conversations rated positively to understand what works best with your customers.

Data Visualization 231

Data Visualization Customer Feedback Reporting Tools User Testing 231

Userpilot

FEBRUARY 29, 2024

Some alternative key metrics to focus on include feature adoption rates, user retention and engagement, and customer satisfaction scores. Try Userpilot and Take Your Customer Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is the feature usage rate?

Data Visualization 104

Data Visualization Onboarding KPIs Analytic Tools Customer Satisfaction 104

Userpilot

DECEMBER 20, 2023

Data-driven customer segmentation using algorithms like K-Means revolutionizes personalized marketing by grouping customers based on shared characteristics, enabling businesses to create targeted campaigns that resonate with each segment. This elevates the customer experience and boosts customers’ likelihood of purchasing.

Artificial Inteligence 105

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 105

Intercom, Inc.

APRIL 6, 2020

That could be a trip to the shop, running errands, taking their kids to the beach, attending important events, days with friends and more.”. The flexibility of the Messenger has been crucial to Hiyacar’s success in driving customer satisfaction, allowing members to remain supported 24/7.

Reporting Tools 220

Reporting Tools Technical Review Customer Experience Customer Satisfaction 220

Alchemer Mobile

NOVEMBER 23, 2020

As much as we would like to have influenced sellers to list more digital tickets, the decision on what formats a ticket was available in for a given event was usually made upstream by the team, artist, or league. Q: What holds companies back from prioritizing their investment in mobile customer experience?

Product Research 235

Product Research Product Management Product Manager User Testing 235

Userpilot

JUNE 29, 2024

They also used it to conduct onboarding and customer satisfaction surveys. In addition to the onboarding surveys, RecruitNow uses Userpilot in-app surveys to collect user satisfaction data (CSAT). – Bouwe Metz, Senior Customer Success Manager & Team Lead Change RecruitNow CSAT survey created in Userpilot.

User Testing 105

User Testing Feedback Software Analytic Tools Customer Experience 105

Userpilot

JULY 24, 2024

Benefits of a product strategy framework include better alignment between product development and business goals and improved user satisfaction. Select the right pricing strategy to ensure that potential customers find value in paying for your product. Analyze in-app user satisfaction using tools like NPS and CSAT surveys.

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111

Userpilot

NOVEMBER 14, 2024

Feature adoption (users who use more advanced features). Customer satisfaction score and customer loyalty (NPS). With Userpilot, you can segment users based on multiple criteria, including: Demographics, like age, language, or location. Path analysis in Userpilot.

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Userpilot

JUNE 11, 2024

Let’s explore the most important metrics (you can check their benchmarks here ): User activation rate : Measures how effectively onboarding converts new users into active users. Time-to-value : Tracks how quickly users realize the value of the product. Customer churn rate formula.

Onboarding KPIs 102

Onboarding KPIs Data Visualization Product Marketing Customer Satisfaction 102

Alchemer Mobile

OCTOBER 31, 2023

Now you can listen to more events from the systems your business runs on so you can collect feedback in context of your customer’s experience. The Shopify Initiator can listen to many defined events such as Customer Created, Order Created, Order Paid, and Order Fulfilled.

Feedback Software 130

Feedback Software Systems Review Customer Satisfaction User Testing 130

Userpilot

MARCH 6, 2024

But what exactly is a product trend analysis, how do you conduct it, and how does it help predict future trends to improve customer satisfaction? TL;DR Product trend analysis involves examining historical and current data to uncover any shifts or patterns of user behavior within your product.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Research Software 102

Userpilot

FEBRUARY 12, 2025

User engagement measures how actively users interact with features but doesnt indicate whether they return. User retention tracks how many users stay over time but doesnt show how frequently they use the product. Customer satisfaction reflects user satisfaction, but even these users may not engage frequently.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2025

This reduces support costs, improves customer satisfaction, and accelerates the iteration cycle. How user session analysis can turn observations into improvements Understanding user behavior isn’t primarily a technical challenge. Heatmaps and event tracking show what they overlook.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Userpilot

MAY 27, 2024

A customer pulse survey is a brief check-in that can help you identify and address the in-the-moment needs of your customers. Pulse surveys can help you spot actions that require immediate care, assess the impact of an internal or external event, and track your performance over instant and brief moments.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Customer Experience 105

Userpilot

JULY 4, 2024

Turning actionable insights into marketing strategies by improving user engagement and customer satisfaction based on analysis results. Continuously measuring product performance and the impact of your strategies to ensure ongoing adaptation to changing user needs and market conditions. Tracking events with Userpilot.

Data Visualization 111

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 111

Userpilot

OCTOBER 15, 2023

To inspire you, this article includes a few use cases for trend analysis that you can utilize, such as comparing active users’ trends with trial users, gauging product adoption and usage trends, and understanding what drives customer satisfaction. Userpilot feature and events product usage tracking.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

NOVEMBER 28, 2023

Listen to events from CRM, marketing, HRIS, and project management software systems so you can collect feedback in context of your customer’s experience. These initiators are available at no cost to Alchemer Workflow customers. These initiators are available at no cost to Alchemer Workflow customers.

Reporting Tools 130

Reporting Tools Feedback Software User Testing Customer Feedback 130

Intercom, Inc.

APRIL 6, 2022

The good news is that with the right platform powering your customer communications, one doesn’t need to happen at the expense of the other. A great experience is something that stays with a customer – and often results in them staying with your company. Customer experiences can have a domino effect across a business.

Customer Experience 230

Customer Experience User Testing Customer Feedback Customer Communications 230

Userpilot

OCTOBER 3, 2024

And the easiest way to establish this connection is by learning how to improve CSAT (customer satisfaction). In this article, we explore proven techniques to help you increase customer satisfaction, from feedback collection to customer education and personalization. What is the customer satisfaction score (CSAT)?

User Testing 105

User Testing Product Research Data Visualization Customer Experience 105

Userpilot

APRIL 10, 2024

Investing in customer retention is cost-effective, reducing the need for constant new customer acquisition by nurturing existing relationships. Focusing on customer retention increases lifetime value by making loyal customers more receptive to upselling. Book a demo now to see how Userpilot can help.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Customer Feedback User Testing 98