The Product Coalition

JANUARY 27, 2024

In the past decade, the field of product management has evolved, shedding much of its earlier ambiguity. The spectrum of roles in product management is broad, ranging from highly specialised to more generalist positions. Negotiable or custom pricing. The ideal customer profile is big enterprise deals.

Feedback Software 137

Feedback Software Analytic Tools Onboarding KPIs B2B 137

Userpilot

OCTOBER 4, 2022

These UX KPIs consist of real user monitoring metrics that can help you discover multiple user errors, deliver a better customer experience to your users, get valuable insights, and make decisions regarding UX design. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 92

Analytic Tools Research Software Feedback Software Onboarding KPIs 92

Userpilot

MAY 18, 2022

Pendo is a platform that helps enterprises improve user onboarding and get in-app analytics and customer feedback. Businesses use Pendo Feedback to collect and prioritize product requests. Pendo Feedback focuses on feature requests, while Pendo Polls are microsurveys triggered during product tours. polar questions.

Feedback Software 88

Feedback Software User Testing Customer Feedback Analytic Tools 88

Alchemer Mobile

AUGUST 9, 2023

With the addition of Alchemer Workflow Initiators to Alchemer Workflow, you can listen to events from your third-party enterprise software such as Salesforce, Salesforce Marketing Cloud, Salesforce Service Cloud, Zendesk, and others – to automatically initiate surveys and feedback requests in the context of your customer’s or employee’s experience.

Product Research 130

Product Research Feedback Software Events Feedback Loop 130

Userpilot

JUNE 19, 2024

Interested in product manager roles? In this guide, we’ll explore the ins and outs of product manager roles through detailed job descriptions and handy templates. Empower your team : A great product manager empowers their team by delegating decision-making responsibilities. What is a product manager?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Alchemer Mobile

NOVEMBER 28, 2023

Listen to events from CRM, marketing, HRIS, and project management software systems so you can collect feedback in context of your customer’s experience. This new initiator can be used to increase customer retention and revenue by engaging with your customer throughout the sales process.

Reporting Tools 130

Reporting Tools Feedback Software Customer Satisfaction User Testing 130

Userpilot

SEPTEMBER 28, 2022

Are you tracking product management metrics to evaluate your product and monitor its progress? SaaS products are becoming increasingly data-driven which makes it critical to evaluate product growth using the right metrics. Here are the 3 best tools to improve product management metrics.

Onboarding KPIs 67

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 67

Userpilot

AUGUST 29, 2022

Every savvy product manager needs a product adoption tool they can rely on – because automating adoption is the lifeblood of many SaaS companies. In this article, we’re going to dig deep into a range of product adoption tools available on the market. What is product adoption? Product experimentation.

Analytic Tools 83

Analytic Tools Feedback Software Research Software Data Visualization 83

Alchemer Mobile

OCTOBER 19, 2023

Now Available to Alchemer Survey and Alchemer Workflow Customers The cross-survey reporting feature is included in the Standard Report for enterprise customers with Professional and Full Access licenses, as well as Alchemer Workflow licenses. Learn more by viewing our help documentation.

Data Visualization 130

Data Visualization Product Research Customer Feedback User Testing 130

Userpilot

AUGUST 7, 2024

Product mix encompasses all the product lines a company offers. Product depth refers to the variety within each product line. By focusing on the two, companies can create a smart product management strategy and cater to their customers’ needs. Ready to perfect your product mix and depth strategies?

Feedback Software 90

Feedback Software Analytic Tools Definition User Testing 90

The Product Coalition

JANUARY 12, 2023

By focusing on the development of an empowering culture, organizations can foster an environment that encourages creativity and innovation, increases employee engagement and retention, and improves customer satisfaction. One of the key benefits of digital transformation is improved customer service.

Artificial Inteligence 138

Artificial Inteligence Data Visualization Analytic Tools Research Software 138

The Product Coalition

FEBRUARY 24, 2021

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. As a result, the best product managers thrive on their ability to move quickly, minimizing time to market for feature releases.

Research Software 93

Research Software Feedback Software Technical Review Software Review 93

Userpilot

MAY 29, 2024

By introducing the Hook Model , a four-step process employed by successful companies, Nir explains how these products subtly encourage customer behavior through repeated “hook cycles.” How to build a habit-forming enterprise product : Creating a successful enterprise company is a challenging task.

Books 95

Books Research Software User Testing Customer Experience 95

Userpilot

JULY 20, 2024

Embarking on a career as an associate product manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful associate product manager. Looking into tools for associate product managers?

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

The Product Guy

DECEMBER 6, 2018

From high school to business school, and throughout my professional career, I was supremely comfortable with it , and reveled in solving problems, to the appreciation of my managers, colleagues, and teachers. Management guru, Peter Drucker had said, if you can’t measure it, you can’t improve it. About Rashid Manzar.

Reporting Tools 140

Reporting Tools Customer Experience Product Management Product Manager 140

The Product Coalition

FEBRUARY 15, 2024

A recent study by Gartner revealed that more than 80% of enterprises will have used Generative AI APIs or deployed Generative AI-enabled applications by 2026, highlighting its potential to transform various functions. Customer engagement Enhancing customer engagement is critical for business success.

Generative AI 115

Generative AI Data Visualization Reporting Tools Research Software 115

Userpilot

OCTOBER 19, 2024

In addition to NPS, you can create other types of surveys from scratch or choose from various templates, covering customer satisfaction ( CSAT ), feedback forms, and more. Qualtrics is a highly robust experience management platform. Automatically calculate agent satisfaction scores based on customer feedback.

Feedback Software 83

Feedback Software Analytic Tools Data Visualization Research Software 83

Userpilot

FEBRUARY 17, 2022

The term “user testing” is one I’ve seen make the rounds quite a bit in the product management world. But did you know that “user testing” isn’t actually the correct term? When thinking of user testing, many people actually mean usability testing. Understand your different user groups. Happy interviewing!

User Testing 114

User Testing Product Research Customer Feedback Research Software 114

The Product HQ

APRIL 20, 2024

Looking to become a B2B Product Manager? This career guide offers a detailed overview of the best B2B product management training options. It also describes valuable skills you need to learn and career paths within product management, among other things. Well, you’re in the right place.

B2B 52

B2B User Testing Research Software Analytic Tools 52

Userpilot

JUNE 26, 2024

How to spot and stop dropoffs in your user journey Watch the webinar here. Featuring : Adam Thomas, product management expert, and Lusine Sargsyan from Userpilot. Topic : Optimizing user journeys to decrease drop-off rates. These friction areas entirely ruin the user journey and drastically impact retention rates.

Webinar 83

Webinar Customer Feedback Feedback Software Customer Experience 83

Userpilot

JULY 28, 2024

TL;DR A UX designer, or User Experience Designer, focuses on enhancing user satisfaction by improving the usability , accessibility, and pleasure provided in the interaction between the user and the product.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. But great documentation doesn’t happen by accident. Zendesk docs.

Document 75

Document Analytic Tools Feedback Software User Testing 75

Userpilot

JULY 22, 2024

But navigating the complexities of product expansion can be tricky. In this article, we explore the benefits and challenges of this critical aspect of product management. TL;DR Product expansion refers to any step a business takes to expand its market share. There are four types of Product Market Expansion strategies.

Research Software 74

Research Software Feedback Software Analytic Tools User Testing 74

Userpilot

JULY 31, 2023

Finally, Pendo enables you to design in-app onboarding experiences for both customers and staff and communicate with them inside your product to drive product adoption. Collect and analyze user feedback to assess user satisfaction levels and understand the ‘why’ behind their actions.

Data Visualization 72

Data Visualization Feedback Software Analytic Tools Reporting Tools 72

Userpilot

MAY 16, 2023

TL;DR Value metrics are the features of a product that customers associate with its value and are happy to pay for. Identifying value metrics allows you to acquire new customers, refine your pricing strategy, grow revenue , improve customer satisfaction , and develop products.

Feedback Software 87

Feedback Software Analytic Tools Onboarding KPIs User Testing 87

Userpilot

OCTOBER 31, 2024

When it comes to collecting customer feedback, it offers a survey template library, which includes all industry-standard surveys, like NPS and customer satisfaction surveys. The survey settings allow you to send it to a specific user group and set it to appear at regular intervals, for example, every 3-4 months.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

NOVEMBER 29, 2023

But how can you build the right product research tech stack to achieve your product growth goals? For that reason, we’ll go over 12 of the best tools you should use when conducting product research. Why not start right now by booking a Userpilot demo to see how you can quickly start gathering valuable product insights?

Research Software 76

Research Software Data Visualization Feedback Software Analytic Tools 76

Userpilot

OCTOBER 15, 2023

Product analytics can help marketers understand user pain points and needs, improve the effectiveness of marketing campaigns, and refine pricing strategies, ultimately improving customer satisfaction and making the product more competitive. Why is tracking product analytics in marketing important?

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 81

Usersnap

AUGUST 12, 2024

Net Promoter Score, launched in 2003, has become a key metric for assessing customer satisfaction. NPS measures customer loyalty by asking how likely customers are to recommend your product or service to others. These tools provide a comprehensive view of customer satisfaction across various touchpoints.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JUNE 2, 2024

Customer intelligence (CI) data and insights are instrumental in product management. They also help create a personalized customer experience and improve product adoption. However, with so many customer intelligence tools available, how do you select the right one? Book a demo now to see it in action.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Userpilot

NOVEMBER 25, 2021

Increase customer loyalty and word of mouth by acting on feedback. Without feedback, you won’t know when users are not happy and couldn’t proactively act on data. Collecting customer satisfaction feedback surveys such as NPS will help you identify promoters and detractors and what’s making them happy or not.

Feedback Software 88

Feedback Software Analytic Tools Data Visualization User Testing 88

Gainsight

MAY 31, 2023

The G2 Spring 2023 Grid Report for Customer Success was released, and it ranked the top 10 Customer Success solutions on two axes: Market Presence and Customer Satisfaction. Gainsight CS, the company’s customer success platform, has earned accolades from G2 in two different categories.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Systems Review 52

Userpilot

JANUARY 27, 2022

If speaking realistically, product churn is inevitable for SaaS companies but decreasing churn by just 5% can cause your profit to rise as much as 25-125%. So let’s see how you, as a product manager, can reduce product churn and drive growth in your company. 4 strategies for product managers to reduce churn.

Feedback Software 84

Feedback Software Analytic Tools User Testing Weak Development Team 84

Userpilot

SEPTEMBER 30, 2022

Is there such a thing as analytics for product managers? This article explicitly explains what metrics are essential to product management teams and how to collect the data. With product analytics, product teams are able to understand and address true customers’ needs and pain points and spot product friction.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 74

Userpilot

MARCH 31, 2023

The 6 key customer churn metrics are customer retention rate, customer churn rate, Net Promoter Score , customer health score, customer satisfaction score, and customer engagement rate. What metrics should you track for customer attrition analysis? Track in-app user engagement.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Customer Feedback 87

Gainsight

JULY 20, 2022

In the world of product development, we call this process user segmentation , and it’s just as useful for product managers trying to understand their audiences as it is for audiences trying to understand TV show awards. . What is user segmentation, exactly? Schedule a demo today. .

Analytic Tools 59

Analytic Tools Customer Experience Data Visualization Customer Feedback 59

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value.

Feedback Software 91

Feedback Software Research Software Analytic Tools Data Visualization 91