Userpilot

FEBRUARY 17, 2022

The term “user testing” is one I’ve seen make the rounds quite a bit in the product management world. But did you know that “user testing” isn’t actually the correct term? When thinking of user testing, many people actually mean usability testing. Understand your different user groups. Happy interviewing!

User Testing 131

User Testing Product Research Customer Feedback Research Software 131

UserVoice

JULY 28, 2017

Product management intuition is still a great thing to develop, but statistics and analytics will help you hone your product sense and justify your decisions to stakeholders. As product managers, data is especially important at work where key metrics and KPIs are vital signs to our organizations and products.

Data Visualization 252

Data Visualization User Testing Customer Experience Reporting Tools 252

Userpilot

AUGUST 29, 2022

Every savvy product manager needs a product adoption tool they can rely on – because automating adoption is the lifeblood of many SaaS companies. In this article, we’re going to dig deep into a range of product adoption tools available on the market. What is product adoption? Product experimentation.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

The Product Guy

APRIL 21, 2019

A customer-centric approach focuses on providing a positive customer experience to drive profit and gain competitive advantage. There is one key tool used by successful customer-centric businesses that most product managers disregard. Customer-centric companies make decisions that drive customer satisfaction.

Data Visualization 151

Data Visualization User Testing Customer Experience Product Research 151

Alchemer Mobile

AUGUST 9, 2023

With the addition of Alchemer Workflow Initiators to Alchemer Workflow, you can listen to events from your third-party enterprise software such as Salesforce, Salesforce Marketing Cloud, Salesforce Service Cloud, Zendesk, and others – to automatically initiate surveys and feedback requests in the context of your customer’s or employee’s experience.

Product Research 130

Product Research Feedback Software Events Feedback Loop 130

The Product Coalition

JANUARY 12, 2023

By focusing on the development of an empowering culture, organizations can foster an environment that encourages creativity and innovation, increases employee engagement and retention, and improves customer satisfaction. One of the key benefits of digital transformation is improved customer service.

Artificial Inteligence 135

Artificial Inteligence Data Visualization Analytic Tools Research Software 135

Alchemer Mobile

NOVEMBER 28, 2023

Listen to events from CRM, marketing, HRIS, and project management software systems so you can collect feedback in context of your customer’s experience. This new initiator can be used to increase customer retention and revenue by engaging with your customer throughout the sales process.

Reporting Tools 130

Reporting Tools Feedback Software User Testing Customer Feedback 130

The Product Coalition

FEBRUARY 24, 2021

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. As a result, the best product managers thrive on their ability to move quickly, minimizing time to market for feature releases.

Research Software 92

Research Software Feedback Software Technical Review Software Review 92

Mixpanel

FEBRUARY 10, 2021

” Free-to-paid conversions: The number of free customers that become paid customers after a defined time period. Satisfaction metrics. Satisfied customers are most likely to spread the word about your product. Customer satisfaction impacts not only your other key metrics but also your company’s brand.

Data Visualization 145

Data Visualization Systems Review Customer Experience Reporting Tools 145

The Product Guy

JUNE 18, 2020

Usage: Behavior insights Customer give you feedback via: Usage data (use Google Analytics, Pendo, Mixpanel, etc) Public Forums & Social Media Surveys, interviews, conferences Public Tools 1Password- a Private Forum for customers (kb.1password.com) Product management comes down to discipline and process.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Alchemer Mobile

OCTOBER 19, 2023

Now Available to Alchemer Survey and Alchemer Workflow Customers The cross-survey reporting feature is included in the Standard Report for enterprise customers with Professional and Full Access licenses, as well as Alchemer Workflow licenses. Learn more by viewing our help documentation.

Data Visualization 130

Data Visualization Product Research Customer Feedback User Testing 130

Userpilot

AUGUST 7, 2024

Product mix encompasses all the product lines a company offers. Product depth refers to the variety within each product line. By focusing on the two, companies can create a smart product management strategy and cater to their customers’ needs. Ready to perfect your product mix and depth strategies?

Feedback Software 105

Feedback Software Analytic Tools Definition User Testing 105

Userpilot

OCTOBER 19, 2024

In addition to NPS, you can create other types of surveys from scratch or choose from various templates, covering customer satisfaction ( CSAT ), feedback forms, and more. Qualtrics is a highly robust experience management platform. Automatically calculate agent satisfaction scores based on customer feedback.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. But great documentation doesn’t happen by accident. Zendesk docs.

Document 98

Document Analytic Tools Feedback Software User Testing 98

The Product Guy

NOVEMBER 14, 2024

Product leaders know that career growth isn’t always linear—stepping into leadership or establishing a product management function can be as complex as it is rewarding. Here’s how to approach it: Tie Efforts to Business Goals : Ensure product management priorities align with what the business wants to achieve.

Customer Experience 78

Customer Experience Leadership Customer Feedback Customer Satisfaction 78

Userpilot

NOVEMBER 25, 2021

Increase customer loyalty and word of mouth by acting on feedback. Without feedback, you won’t know when users are not happy and couldn’t proactively act on data. Collecting customer satisfaction feedback surveys such as NPS will help you identify promoters and detractors and what’s making them happy or not.

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

MAY 29, 2024

By introducing the Hook Model , a four-step process employed by successful companies, Nir explains how these products subtly encourage customer behavior through repeated “hook cycles.” How to build a habit-forming enterprise product : Creating a successful enterprise company is a challenging task.

Books 105

Books Research Software User Testing Customer Experience 105

Userpilot

JULY 31, 2023

Finally, Pendo enables you to design in-app onboarding experiences for both customers and staff and communicate with them inside your product to drive product adoption. Collect and analyze user feedback to assess user satisfaction levels and understand the ‘why’ behind their actions.

Data Visualization 97

Data Visualization Feedback Software Analytic Tools Reporting Tools 97

Userpilot

JANUARY 27, 2022

If speaking realistically, product churn is inevitable for SaaS companies but decreasing churn by just 5% can cause your profit to rise as much as 25-125%. So let’s see how you, as a product manager, can reduce product churn and drive growth in your company. 4 strategies for product managers to reduce churn.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

SEPTEMBER 30, 2022

Is there such a thing as analytics for product managers? This article explicitly explains what metrics are essential to product management teams and how to collect the data. With product analytics, product teams are able to understand and address true customers’ needs and pain points and spot product friction.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Userpilot

JUNE 26, 2024

How to spot and stop dropoffs in your user journey Watch the webinar here. Featuring : Adam Thomas, product management expert, and Lusine Sargsyan from Userpilot. Topic : Optimizing user journeys to decrease drop-off rates. These friction areas entirely ruin the user journey and drastically impact retention rates.

Webinar 105

Webinar Customer Feedback Feedback Software Customer Experience 105

Userpilot

JULY 22, 2024

But navigating the complexities of product expansion can be tricky. In this article, we explore the benefits and challenges of this critical aspect of product management. TL;DR Product expansion refers to any step a business takes to expand its market share. There are four types of Product Market Expansion strategies.

Research Software 103

Research Software Feedback Software Analytic Tools User Testing 103

Userpilot

MAY 16, 2023

TL;DR Value metrics are the features of a product that customers associate with its value and are happy to pay for. Identifying value metrics allows you to acquire new customers, refine your pricing strategy, grow revenue , improve customer satisfaction , and develop products.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Userpilot

OCTOBER 15, 2023

Product analytics can help marketers understand user pain points and needs, improve the effectiveness of marketing campaigns, and refine pricing strategies, ultimately improving customer satisfaction and making the product more competitive. Why is tracking product analytics in marketing important?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

The Product Coalition

MAY 8, 2023

Feedback surveys Surveys can provide extremely valuable quantitative data that help you understand how your customers feel about your product. Net promoter score (NPS) is one of the most popular metrics in the industry for evaluating customer satisfaction. Here are the teams that I suggest you involve: Product managers.

Feedback Software 135

Feedback Software User Testing Customer Feedback Research Software 135

Userpilot

JANUARY 22, 2020

Finally, we’ll discuss how you can use the data to improve your user satisfaction scores by a) streamlining your onboarding flow to guide users towards the desired behaviour pattern (basically, getting them to reach the ‘AHA moment’ that correlates with high NPS score) and b) – improving your product.

Analytic Tools 134

Analytic Tools Feedback Software Research Software Data Visualization 134

Mironov Consulting

MAY 24, 2022

Everywhere I go, I see massive amounts of product waste : development work delivered on time/on budget that doesn’t drive sales or customer satisfaction or business improvement.  Yet I think serious product discovery and end user validation may be stuck in this cultural/conceptual gap.  Product

Product Research 143

Product Research Reporting Tools Technical Review Onboarding KPIs 143

The Product Coalition

FEBRUARY 15, 2024

A recent study by Gartner revealed that more than 80% of enterprises will have used Generative AI APIs or deployed Generative AI-enabled applications by 2026, highlighting its potential to transform various functions. Customer engagement Enhancing customer engagement is critical for business success.

Generative AI 113

Generative AI Data Visualization Reporting Tools Research Software 113

Userpilot

JUNE 2, 2024

Customer intelligence (CI) data and insights are instrumental in product management. They also help create a personalized customer experience and improve product adoption. However, with so many customer intelligence tools available, how do you select the right one? Book a demo now to see it in action.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value.

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

BrainMates

FEBRUARY 26, 2019

Having spent several years playing both Marketing and Product Management roles, I can confidently suggest that every Product Manager who wants to make a significant impact on the overall success of the business should switch to Product Marketing roles several times in his career. It happened with me too.

Product Marketing 75

Product Marketing Feedback Software User Testing Customer Experience 75

Userpilot

MARCH 31, 2023

The 6 key customer churn metrics are customer retention rate, customer churn rate, Net Promoter Score , customer health score, customer satisfaction score, and customer engagement rate. What metrics should you track for customer attrition analysis? Track in-app user engagement.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

JULY 24, 2023

Thanks to the Hootsuite integration, you can monitor and manage social media accounts and Zendesk tickets from one dashboard. The Zoho Analytics integration allows you to analyze your customer service activity to evaluate agent performance and track customer satisfaction. This enables them to close the feedback loop.

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

NOVEMBER 28, 2024

Hotjar – Best for product managers, UX designers, and marketers – Free plan available; paid plans start at $32/month. Smartlook – Best for product managers, UX researchers, and mobile app developers – Free plan available; paid plans start at $55/month. Shareable session replay: Yes. G2 rating: 4.3/5

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

AUGUST 15, 2022

You can collect customer data using microsurveys across numerous touchpoints in the customer journey. Conducting NPS surveys is a great way to measure user satisfaction and identify your most loyal customers. What are the benefits of customer sentiment analysis? Here’s how you can do it.

Feedback Software 98

Feedback Software Data Visualization Analytic Tools User Testing 98

Userpilot

DECEMBER 18, 2024

Basically, anything that ruins the user experience. This article will help reduce such churn by refining your product management and UX analysis approach. UX analytics involves gathering, analyzing, and interpreting data about how users interact with your product or service. Error rate : Frequency of user errors.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

DECEMBER 31, 2024

Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Session replays to see how users navigate your product. 15+ survey templates (NPS, CES, user satisfaction surveys, etc.) for collecting user sentiment data. Best Userpilot competitors for product analytics 9.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105