The Product Coalition

FEBRUARY 15, 2024

A recent study by Gartner revealed that more than 80% of enterprises will have used Generative AI APIs or deployed Generative AI-enabled applications by 2026, highlighting its potential to transform various functions. Generative AI enhances data quality by synthesizing missing information, cleaning messy datasets, and normalizing data.

Generative AI 113

Generative AI Data Visualization Reporting Tools Research Software 113

Modus Create

AUGUST 13, 2024

Cybersecurity in M&A is about protecting the valuable assets and sensitive information that are at the heart of any transaction like this. Whether it’s customer data, proprietary technology, or trade secrets, failing to adequately protect these assets can undermine the entire deal and significantly decrease shareholder value.

Software Review 40

Software Review Technical Review Systems Review Data Visualization 40

Userpilot

APRIL 17, 2024

These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. TL;DR Customer insight platforms enable informed business decisions by analyzing customer behaviors and preferences to improve products and experiences. Read on to learn more.

Data Visualization 75

Data Visualization Analytic Tools Feedback Software Reporting Tools 75

Userpilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Want to get started with customer analytics?

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Reporting Tools 84

Userpilot

APRIL 10, 2024

TL;DR A knowledge base is a centralized library that offers access to helpful information about a product or service. Knowledge bases offer lots of benefits, including improved customer satisfaction , reduced load of customer support agents , and improved self-service support. Play video tutorials directly in-app.

Feedback Software 76

Feedback Software Analytic Tools Research Software Data Visualization 76

Reveal

SEPTEMBER 27, 2024

Conversational analytics is not just another feature; it’s a transformative capability that can significantly elevate the user experience within your software. Enhanced User Experience: By integrating conversational analytics into your application, you provide your customers with tools to better understand and engage with their data.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Feedback Software 52

Userpilot

JUNE 9, 2022

But the two popular digital adoption platforms are very different in terms of pricing, features, integrations, customer satisfaction and ux. Which is a better choice for you, Walkme vs Userlane, as an enterprise vs. a small business? Userlane and Walkme are both enterprise digital adoption tools. Userlane Reviews.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

AUGUST 15, 2022

Do they want to make a purchase, or are they just browsing around your website looking for information? You can collect customer data using microsurveys across numerous touchpoints in the customer journey. Conducting NPS surveys is a great way to measure user satisfaction and identify your most loyal customers.

Feedback Software 86

Feedback Software Data Visualization Analytic Tools User Testing 86

Userpilot

JULY 28, 2024

TL;DR A UX designer, or User Experience Designer, focuses on enhancing user satisfaction by improving the usability , accessibility, and pleasure provided in the interaction between the user and the product. Is UX design like coding? No, UX design is not like coding. Is UX design a hard job?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JUNE 21, 2021

The Net Promoter Score (NPS) captures your user sentiment and informs you how likely your users are to recommend your tool to their friends. But what is the best NPS feedback software for this task? NPS scores are a standardized metric for measuring user satisfaction. What is NPS feedback software?

Feedback Software 52

Feedback Software Analytic Tools Data Visualization User Testing 52

Split

JULY 27, 2023

But what is the best option for your project: a homegrown feature toggle solution or a software-as-a-service (SaaS) feature toggle? In this article, we’ll explore the advantages and disadvantages of both approaches so you can make an informed decision on which one best suits your needs.

Feedback Software 52

Feedback Software Software Review Systems Review Technical Review 52

Userpilot

OCTOBER 4, 2022

Some examples of attitudinal UX KPIs are Feature Adoption Rate , Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), System Usability Scale (SUS), and Customer Retention Rate. UX metrics help measure user experience and assess how well users are connecting with your products using UX metrics.

Analytic Tools 94

Analytic Tools Research Software Feedback Software Onboarding KPIs 94

Userpilot

JUNE 19, 2024

For instance, a company with a self-service SaaS product might require a strong focus on creating clear user guides, while a complex enterprise software solution might necessitate experience in conducting in-depth product demonstrations. They keep checking in, assessing customer needs, and offering solutions.

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Reporting Tools 52

Userpilot

APRIL 22, 2024

TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success.

Analytic Tools 69

Analytic Tools Feedback Software Research Software Customer Experience 69

Userpilot

AUGUST 31, 2023

The key differences between Heap and Google Analytics 4 (GA4) are: Heap automatically tracks everything through code installation while GA4 combines both auto-collected and user-defined events. Heap offers relatively simple installation via a code snippet for auto-collecting events. respectively. What is Heap?

Data Visualization 79

Data Visualization Analytic Tools Feedback Software Reporting Tools 79

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. They might seem important in theory, but in practice, they just clutter the information you need to make good business decisions. Improve customer satisfaction. Customer Satisfaction Score.

Onboarding KPIs 86

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 86

Userpilot

JULY 10, 2024

And that’s why the customer experience software solutions you choose matter greatly. TL;DR Customer experience software helps you analyze, manage, and improve all facets of your product to boost customer satisfaction. Userpilot helps you with customer engagement and data management.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Research Software 90

Userpilot

MAY 26, 2024

Our review presents a variety of analytics platforms, from privacy-focused to feature-rich, ensuring you’ll find the right tool that respects user data, integrates easily, and scales with your SaaS business. The platform’s no-code capabilities make it accessible for teams without extensive technical expertise.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

FEBRUARY 6, 2023

They’re in a visual format that’s understandable and informative, enabling you to take the next steps to improve. Collect customer loyalty insights with NPS surveys. Trigger churn surveys when users want to cancel their accounts. Review the feedback to see what you can improve on to predict and prevent future churn.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Customer Feedback 89

Userpilot

JULY 29, 2021

By engaging with your customer across multiple communication channels (in-app experiences, live chat, self-service support, etc) your goal is to create a seamless experience that leads towards increased user satisfaction and ultimately, customer retention. Whatever message you send your users needs to be contextual.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. People are not likely to find value in a software product if they are left alone to figure everything out. But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

APRIL 9, 2024

Do you need it to support customer or employee onboarding processes? To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms. Known for its code-free onboarding flow creation, Appcues enables personalized in-app experiences focusing on user engagement and retention.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

NOVEMBER 15, 2021

UserGuiding is a no-code tool for user onboarding. Interactive help centers enable your business to support more customers and improve customer satisfaction without having to rely solely on your support team. The Corporate plan starts at $699/month and supports custom MAUs. UserGuiding reviews.

Analytic Tools 80

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 80

UX Planet

FEBRUARY 1, 2024

Users can perform various financial transactions such as self-transfer, payments to contacts, and UPI-based payments and receive guidance on managing expenses through savings and investments. Addressing these issues through innovative and user-friendly applications can transform individuals, businesses, and the overall economic landscape.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Reporting Tools 98

Usersnap

DECEMBER 10, 2023

User Acceptance Testing (UAT) is important for more agile software development teams. It’s the last stage in the software development life cycle, and it ensures every product meets the requirements and designations of the users. Price comparison tools often didn’t work. Try Usersnap for UAT testing now 2.

Data Visualization 52

Data Visualization Feedback Software Analytic Tools Reporting Tools 52

Userpilot

JUNE 29, 2022

Then how do you determine the best one for customer segmentation analysis to uncover product growth opportunities? Here, we have listed a few popular customer segmentation software options and described their pros and cons. What is a customer segmentation tool? Collect customer data and understand users better.

Analytic Tools 88

Analytic Tools Research Software Data Visualization Reporting Tools 88

Usersnap

AUGUST 12, 2024

Net Promoter Score, launched in 2003, has become a key metric for assessing customer satisfaction. NPS measures customer loyalty by asking how likely customers are to recommend your product or service to others. These tools provide a comprehensive view of customer satisfaction across various touchpoints.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

AUGUST 31, 2023

The key differences between Heap and Google Analytics 4 (GA4) are: Heap automatically tracks everything through code installation while GA4 combines both auto-collected and user-defined events. Heap offers relatively simple installation via a code snippet for auto-collecting events. respectively. What is Heap?

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Reporting Tools 59

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. If you’re looking for quality customer analytics software for your business, you’re in the right place. What is Customer Analytics Software? Userpilot 2. Userpilot 2.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your Customer satisfaction needs. All of these are possible without coding!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

MAY 22, 2024

You can access this information through the right customer lifecycle management software. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. You should also make sure it aligns with your customer journey KPIs.

Analytic Tools 94

Analytic Tools Research Software Feedback Software Reporting Tools 94

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? This comprehensive guide breaks down the top 10 platforms, comparing features, pricing, and benefits to help you make an informed decision. Gainsight Customer Success : Best for enterprise-level customer success management.

Analytic Tools 74

Analytic Tools Feedback Software Research Software Reporting Tools 74