Userpilot

JULY 29, 2024

TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes. Customer success software helps businesses boost customer satisfaction, reduce churn , and improve efficiency. Customer segmentation.

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

MARCH 31, 2023

Tracking the metrics helps you improve your onboarding process and retain more customers. So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. TL;DR User onboarding is the process that users undergo to adopt your product or service.

Onboarding KPIs 73

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 73

Userpilot

AUGUST 18, 2024

Google Analytics is the best web analytics software. HubSpot is the best customer relationship management software. Cohort tables : The feature lets you track retention rates for your users by group and spot trends (e.g. find common characteristics shared among your returning customers). Cohort tables in Userpilot.

Analytic Tools 78

Analytic Tools Feedback Software Data Visualization Research Software 78

Userpilot

SEPTEMBER 27, 2024

And not just that: for your convenience, we grouped the tools into 9 categories by the different goals you can achieve with them – signup flow tools, in-app onboarding software, email onboarding tools, user analytics, user feedback tools, customer support, and success tools, etc. – User behavior analytics software.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 23, 2024

TL;DR Customer support is the assistance businesses provide to help customers before, during, and after a purchase. Good customer service helps customers avoid frustration with your product, leading to improved customer satisfaction , loyalty, and better revenue. What is customer support?

Embedded Analytics 79

Embedded Analytics Customer Experience Data Visualization Customer Feedback 79

Userpilot

OCTOBER 30, 2023

Implement a customer loyalty program to increase product stickiness. Increase customer engagement with gamification. Identify and reduce friction with funnel reports. Flag dips in customer engagement for key features. Improve customer retention by monitoring active users. Understand churn with exit surveys.

Feedback Software 78

Feedback Software Analytic Tools Customer Experience Customer Feedback 78

Userpilot

AUGUST 18, 2022

Users don’t want to wait for ages for customer service agents to respond. Deliver proactive support and self-service options for the best customer experience. E-commerce businesses already use these tools to improve engagement. SaaS businesses are next. SaaS businesses are next.

Feedback Software 90

Feedback Software Data Visualization Embedded Analytics User Testing 90

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 74

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 74

Userpilot

APRIL 15, 2024

We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. TL;DR Customer communication pain points refer to the problems customers encounter when trying to get help through your support channels. Resource center analytics. Increased retention.

User Friction 91

User Friction Customer Communications Analytic Tools Feedback Software 91

Userpilot

DECEMBER 12, 2023

TL;DR Proactive customer service means anticipating and addressing customers’ needs and challenges before they arise. This method allows you to create self-service resources, which enables customers to find answers independently without reaching out for help when they have questions.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 22, 2023

TL;DR Appcues is a good choice for Customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Are you wondering if Appcues is the right fit for your user onboarding needs or if you should check out other options?

Data Visualization 52

Data Visualization Customer Experience Embedded Analytics Analytic Tools 52

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Apply user psychology principles , like the Zeigarnik Effect, to your CX.

Customer Experience 83

Customer Experience User Testing Customer Feedback Embedded Analytics 83

Userpilot

FEBRUARY 22, 2024

The sections below will give you a closer look at the 10 best practices that will optimize your customer communication strategies and maximize your odds for success. This AI-assisted user onboarding strikes the balance between high-touch and tech-touch customer engagement strategies. Customer satisfaction score.

Customer Communications 91

Customer Communications Feedback Software Analytic Tools Customer Experience 91

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is customer education? More loyal customers.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Education 92

Userpilot

MARCH 1, 2023

In this article, we will compare the top solutions for collecting customer feedback, enabling you to make an informed decision quickly and easily. TL;DR Customer feedback refers to the information and opinions your customers share about your product. Let’s get started! There are two major drawbacks to Chameleon.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

JANUARY 17, 2024

Scaling involves finding the right timing, understanding customer psychology, and making critical decisions to drive product-led growth. This guide explores 15 practical strategies you can adopt when scaling your SaaS business. TL;DR Scaling SaaS refers to the capacity of a business to grow without compromising performance and quality.

Feedback Software 88

Feedback Software Research Software Analytic Tools User Testing 88

Userpilot

NOVEMBER 26, 2023

In this post, we’ll discuss exactly that – which tool is best for user engagement depending on the different criteria that different SaaS companies may have. TL;DR In SaaS, user engagement refers to the level of interaction, involvement, and interest that users have with a product. Let’s dive in!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Embedded Analytics 52

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. The customer lifecycle refers to the steps a customer progresses when considering, purchasing, using, and maintaining loyalty to a product or service. Here’s how.

Feedback Software 87

Feedback Software Analytic Tools Data Visualization Customer Feedback 87

Userpilot

MARCH 1, 2023

TL;DR Customer feedback refers to qualitative and quantitative insights gleaned from actual users about their likes, dislikes, requests, and impressions of your product. Collecting and analyzing customer feedback is crucial for businesses that want to enhance the product experience and improve customer satisfaction.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MAY 19, 2022

Help desk metrics measure customer satisfaction and evaluate the performance of your customer support efforts. Tracking these metrics will help you understand where to direct your resources to improve the quality of customer support and thus, customer retention. This will lead to better customer satisfaction.

Feedback Software 91

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 91

Userpilot

FEBRUARY 26, 2024

UserIQ is a customer success platform that helps uncover health insights, predict user hurdles, and simplify account management. In addition, UserIQ poses features like a customer health dashboard, product intelligence, plays, and in-app engagements such as user onboarding tours.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

NOVEMBER 16, 2022

It integrates with Userpilot, so you can embed the AI videos directly into your UI elements. Free up your support team and save costs by automating customer support. To do this, create a self-service knowledge base full of educational content, like help articles, videos, and case studies. Advanced analytics.

Feedback Software 88

Feedback Software Analytic Tools B2B Embedded Analytics 88

Modus Create

APRIL 24, 2024

Your teams are a treasure trove of knowledge, documenting their work across various tools: they write procedures in Word files on Google Drive, save PowerPoint presentations in SharePoint, and export Jira reports into Excel workbooks. Reference documentation for clients Confluence isn’t just for internal use. How teams use Confluence?

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Userpilot

NOVEMBER 20, 2022

In today’s world, real-time customer engagement is one of the most important ways to ensure continued business growth and customer success. Real-time customer engagement refers to the ability to provide contextually relevant interactions at the speed the customer wants you to.

Customer Experience 93

Customer Experience Feedback Software Analytic Tools User Testing 93

Userpilot

MAY 14, 2023

You can use surveys like CSAT , CES , and NPS surveys are used to collect customer feedback from each user segment in-app. Feedback widgets allow you to get feedback passively on topics like feature requests and prompt smiley face surveys to measure customer satisfaction. Create NPS surveys with Userpilot.

Feedback Software 83

Feedback Software User Testing Customer Feedback Analytic Tools 83

Userpilot

FEBRUARY 21, 2023

Here are four steps for building a user adoption strategy: Do customer research and create user personas. Lay out a customer journey map. Create a customer success playbook for each stage. Measure your results with product analytics and keep improving. Product usage analytics in Userpilot.

Analytic Tools 74

Analytic Tools Feedback Software Research Software Data Visualization 74

Userpilot

FEBRUARY 23, 2023

Userpilot offers the best alternative to both Appcues and Userlane – easy setup of the in-app customer feedback surveys, full customizability, in-app analytics options, and yet – it’s perfectly affordable with plans starting at $249 per month! If you want to both collect and act on user feedback, you should use a better tool.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 4, 2021

Wide variety of different survey formats, including NPS, CSAT and CES Feedback options include Five Stars, Thumbs-up and Emojis As well as email, you can send surveys by SMS or link Embed surveys onto your website, or create a native mobile survey on iOS. Delighted Dashboard. Feedier Dashboard. Promoter Dashboard.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

FEBRUARY 21, 2023

In this post, we’ll discuss exactly that – what the perfect tool for customer feedback should deliver and which will be the best choice for your company’s needs. TL;DR Customer feedback refers to the insights you collect from people about their experience in using your product and interacting with your product service teams.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

DECEMBER 11, 2022

B2B product marketing refers to any marketing strategies or techniques that make other businesses familiar with your brand name and product value and convert them into customers. Product positioning refers to everything you do to determine where and how your product or service is situated in the market.

B2B 90

B2B Feedback Software Product Marketing Customer Experience 90

Userpilot

FEBRUARY 26, 2024

Targeted in-app help : Look for the tools that let you segment users by their jobs to be done , goals, and problems. This will enable you to provide users with relevant in-app help. Funnel analysis : Using funnel analysis , you can easily spot where customers are facing problems.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

MARCH 23, 2023

However, sometimes things don’t go as planned, and customers churn. By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period.

Feedback Software 88

Feedback Software Research Software User Testing Customer Experience 88

Userpilot

NOVEMBER 27, 2023

TL;DR While churn rate vs retention rate measures two different aspects of the customer journey, the goal for both is the same: to routinely track and improve them. The churn rate refers to the percentage of customers discontinuing their subscriptions during a given time period. Image Source: ExplodingTopics.

Product Research 74

Product Research Data Visualization Feedback Software Analytic Tools 74

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. One metric that has become increasingly popular in measuring customer loyalty and satisfaction is the Net Promoter Score (NPS). Combine NPS data with other metrics (user behavior in-app, etc.)

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

FEBRUARY 21, 2023

Here are four steps for building a user adoption strategy: Do customer research and create user personas. Lay out a customer journey map. Create a customer success playbook for each stage. Measure your results with product analytics and keep improving. Product usage analytics in Userpilot.

Analytic Tools 62

Analytic Tools Feedback Software Research Software Data Visualization 62

Userpilot

OCTOBER 30, 2023

Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. It acts as a handy resource center that users can reference whenever they get stuck.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Messaging 52