Userpilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? Good surveys fit the look and feel of your product. your brand. your brand.

Customer Satisfaction 98

Customer Satisfaction User Testing Product Research Customer Feedback 98

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences.

Product Research 101

Product Research User Testing Research Software Data Visualization 101

Userpilot

APRIL 30, 2024

And does it work with the product-led growth model? By helping them grow, your business grows as well. The approach makes your company more customer-centric , improves customer satisfaction and retention , and gives you a competitive edge. How does it fit into the product-led growth strategy ?

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 94

Embedded Analytics Data Visualization Analytic Tools Feedback Software 94

Userpilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What are they? Book the demo to find out more!

Reporting Tools 111

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 111

Userpilot

DECEMBER 6, 2022

Wondering how to increase survey response rates? Getting quality survey responses is a big deal when measuring user sentiment. With enough customers responding to your surveys, you’ll gather quality data on how to make your product better. Use segmentation to reach specific users.

Product Research 98

Product Research Feedback Software Customer Experience Customer Feedback 98

Userpilot

JUNE 28, 2023

Are HubSpot surveys any good? To be more specific, we look at the different types of surveys you can create in HubSpot, how to do it as well as their pros and cons. Finally, we explore how you can leverage them to collect actionable customer feedback. Next, you customize the survey design and questions.

Product Research 97

Product Research Data Visualization Software Review Feedback Software 97

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Data Visualization 93

Data Visualization Product Research Research Software Analytic Tools 93

Userpilot

JULY 31, 2023

Which features does it offer to product teams ? It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding. It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

OCTOBER 27, 2023

TL;DR We define product-led growth (PLG) as a business strategy that uses the product to boost its own growth. Unlike sales-led businesses, a product-led growth company relies on product virality to drive customer acquisition and frictionless experiences that enable users to realize the product value.

Feedback Software 105

Feedback Software Embedded Analytics Analytic Tools Enterprise 105

Userpilot

JUNE 21, 2024

From customer research to in-app experience localization, we show you how to refine your product UX design to delight customers. TL;DR To offer a positive user experience, you first need to understand customer needs and pain points. For higher customer satisfaction. Let's dive right in!

User Testing 111

User Testing Customer Experience Analytic Tools Research Software 111

Userpilot

NOVEMBER 20, 2022

Customer experience is so important for product growth and retention. Digitize customer experience to meet customers where they are – online. In this article, we’ll cover: What digital customer experience is and why you should do it. Important steps to digitize your customer experience.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. What is customer experience analytics?

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Feedback Software 98

Userpilot

MAY 9, 2024

Happy customer service can be the difference between inconsistent revenue and a good bottom line. When users are delighted with your product experience, they engage more and tend to renew and even upgrade their accounts. Positive word of mouth from loyal customers. Increased customer lifetime value.

Data Visualization 104

Data Visualization Reporting Tools Customer Experience Customer Feedback 104

Userpilot

AUGUST 2, 2022

How often do you use automated surveys to understand customer sentiment ? If your answer is never, your team is definitely missing out on a productivity catalyst. Survey automation allows you to conduct in-depth market research with the speed and accuracy that manual surveying fails to offer. onboarding].

Feedback Software 98

Feedback Software Research Software Analytic Tools Product Research 98

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

Customer Feedback 97

Customer Feedback Product Research Feedback Software User Testing 97

Userpilot

FEBRUARY 28, 2024

TL;DR Pendo Engage is a product adoption platform for with in-app guidance , product analytics, and feedback collection capabilities. Pendo Engage is primarily used for product adoption , with product analytics and user feedback being the next most common use cases. Custom themes.

Data Visualization 105

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 105

Userpilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 97

Feedback Software Analytic Tools Research Software Customer Feedback 97

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results.

Data Visualization 94

Data Visualization Product Research Software Review Feedback Software 94

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Product Research 98

Userpilot

JUNE 28, 2024

TL;DR Customer feedback is any information shared by users regarding your product or service. Collecting customer feedback is important as it helps you identify opportunities for improvement and drive customer satisfaction and retention. Why is collecting customer feedback important?

Feedback Software 96

Feedback Software User Testing Customer Feedback Analytic Tools 96

Reveal

AUGUST 15, 2022

Reveal Embedded Analytics. Logi Analytics is one of the first white-labeled/OEM embedded analytics providers for small-to-medium-sized businesses. But is Logi Analytics the right embedded analytics solution for your organization? Logi Analytics Overview. The Pros of Logi Analytics.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

MAY 8, 2024

If your product doesn’t satisfy customer needs, its future looks bleak. You won’t be able to retain your users or convert them into paying customers. You will learn about different types of customer needs and how to identify them. Satisfying customer needs is essential for retention and loyalty.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success.

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

OCTOBER 15, 2022

There are three key metrics used to track customer experience: net promoter score (NPS), customer satisfaction score (CSAT), and customer effort score (CES). NPS tracks customer advocacy by measuring how likely users are to recommend your product to others. What is B2B customer experience?

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your Customer satisfaction needs. Chameleon is a product adoption platform.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? But how to do it right?

Analytic Tools 98

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 98

Userpilot

AUGUST 30, 2024

By collecting data directly from your customers, you can cut down on costs, gain accurate insights, and maintain full control over your data. Let’s dive into what direct data capture includes, discuss some methods for it, and explore tools that will empower your product analytics efforts. Gather direct data with user interviews.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Embedded Analytics 105

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

AUGUST 18, 2024

They help small businesses and enterprises alike perform sophisticated tasks in just a few clicks, making it easier to drive product growth. Then read on to discover the top 20 cloud-based apps that will help streamline different parts of your business. Pendo is the best product adoption software for mobile apps.

Analytic Tools 100

Analytic Tools Feedback Software Data Visualization Research Software 100

Userpilot

NOVEMBER 28, 2024

We’ve researched, tested, and curated a list of 10 top-rated session recording tools to help you unlock valuable user insights and build better digital experiences. Best session replay software shortlist Userpilot – Best for product and marketing teams – Price starts at $249/month (free trial available).

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

MARCH 31, 2023

It should be able to make users understand your product’s value so that they continue using it by investing their money. Tracking the metrics helps you improve your onboarding process and retain more customers. So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them.

Onboarding KPIs 94

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 94

Userpilot

APRIL 15, 2024

There are various types of customer pain points, including financial pain points, process pain points, productivity pain points, and support pain points. Tools that help identify customer pain points: NPS surveys with open-ended questions. CSAT surveys. Resource center analytics. Funnel analysis.

User Friction 105

User Friction Customer Communications Analytic Tools Feedback Software 105

Userpilot

SEPTEMBER 21, 2022

What makes a product feedback form work? It’s the ability to collect customers’ feedback and insights , which gives you a better understanding of how to make a better product. A product feedback form lets you gather user feedback about your product.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98