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The ultimate customer support tech stack for 2022

Intercom, Inc.

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Let’s dive in.

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30 Steps to Mobile App Launch

Alchemer Mobile

As they wait for the downloads to come, they realize—all too late—the fallacy of this assumption. To make your job a little easier, we’ve curated a list of resources to the submission processes of the three most popular app stores: Apple App Store Review Guidelines. A certain amount of downloads? A high average revenue per user?

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How Hiyacar is building a community with Intercom

Intercom, Inc.

Their Quickstart keyless technology means that workers can download a virtual key and start driving without needing to meet car owners. The flexibility of the Messenger has been crucial to Hiyacar’s success in driving customer satisfaction, allowing members to remain supported 24/7. Recent TrustPilot review.

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Are Progressive Web Apps the Future of Mobile?

Alchemer Mobile

A Progressive Web App (PWA) is a combination of different web technologies and browsing interfaces. One of the big selling points of PWAs is that unlike native apps, they don’t need to be downloaded before use. You can then use various custom templates or build your own PWA to suit your needs. This is the exact purpose of a PWA.

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CX expert Jay Baer on creating experiences that get your customers talking

Intercom, Inc.

He’s written New York Times best-selling books such as Talk Triggers and Hug Your Haters , hosted and spoken in hundreds of events, and founded Convince & Convert , a digital strategy consulting firm that helps businesses gain and keep more customers. It’s easier to test new customer acquisition strategies.

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Watch: The State of Mobile Consumer Engagement 2021 Webinar

Alchemer Mobile

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. Almost all apps experienced significant change in their DAU due to COVID-19. Transcript.

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5 Product Design Tips: Making Your App Sticky From the Start

Mind the Product

In the past, consumers typically read product reviews and bought the product that most reflected what they wanted. Consumers still read reviews and do their own research, but now before buying the product, they like to download and play around on the product’s app. But they can just as easily look elsewhere.