Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction.

Feedback Software 74

Feedback Software Analytic Tools Research Software Customer Feedback 74

Userpilot

APRIL 30, 2024

There are many SaaS products , but knowing that, how do you choose the best? This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates.

Analytic Tools 75

Analytic Tools Feedback Software Data Visualization Reporting Tools 75

Userpilot

JUNE 29, 2024

Collecting user feedback for your product is an essential step in improving your offerings. It helps you understand user expectations and work on your product accordingly. And this is where product feedback management comes in handy. Use survey analytics to visualize your feedback data and observe trends in it.

Feedback Software 69

Feedback Software User Testing Analytic Tools Customer Feedback 69

Userpilot

AUGUST 24, 2021

You keep hearing that self-service support in SaaS is a must. In this article you'll read about: what implementing self-service support can help you achieve (hint: it improves customer satisfaction). Utilize in-app marketing elements to keep your self-serve onboarding process contextual. how to get started.

Research Software 98

Research Software Feedback Software Reporting Tools Customer Experience 98

UX Planet

SEPTEMBER 10, 2024

The effectiveness of a design system cannot be assumed; it must be actively measured and optimized over time. A robust design system should not only streamline design and development processes but also ensure scalability as the organization grows, adapts to new platforms, and handles diverse product requirements.

Analytic Tools 80

Analytic Tools Feedback Software Systems Review Data Visualization 80

Userpilot

MAY 1, 2024

Businesses aiming for long-term product growth should keep in mind the power of meaningful customer engagement. Having a customer engagement platform in your toolbelt can greatly increase your conversions, and help you drive business success. Here are 12 of the best customer engagement platforms in 2024!

Analytic Tools 85

Analytic Tools Research Software Feedback Software Reporting Tools 85

TechEmpower - Product Management

OCTOBER 9, 2023

This presents businesses with an opportunity to enhance their search functionalities for both internal and external users. With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day. or "How can I modify my direct deposit account?"

Artificial Inteligence 138

Artificial Inteligence Generative AI Feedback Software Data Visualization 138

Userpilot

AUGUST 23, 2024

You will also learn the main challenges involved in the onboarding process in banking, best practices and explore the best onboarding software tools for the job. TL;DR Customer onboarding in banking focuses on setting up the customer account and familiarizing them with the bank’s product or service.

Analytic Tools 85

Analytic Tools Feedback Software Banking Data Visualization 85

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Why should SaaS companies go for the value-based growth strategy?

Feedback Software 86

Feedback Software Analytic Tools Product Research Data Visualization 86

Userpilot

MAY 25, 2022

A SaaS knowledge base is a collection of structured documentation that provides instant customer support. The terms knowledge base, resource center, and help center are used interchangeably and mean the same thing in SaaS. Each documentation should focus on tackling one problem at a time. Let’s get started.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Reporting Tools 93

Userpilot

JULY 7, 2024

Wondering which customer communication management software is ideal for enhancing customer interactions in your SaaS product? In this article, we examine what customer communications management software is and what to look out for when selecting one. What is customer communication management software?

Customer Communications 79

Customer Communications Analytic Tools Feedback Software Reporting Tools 79

Userpilot

AUGUST 19, 2022

For any SaaS owner or product manager , organizing a successful software rollout can be a stressful, exhilarating experience. In this article, we’re going to unpack the mysteries of what it takes to put together a truly successful software rollout plan. What is rollout in software development? Ready to get started?

Analytic Tools 90

Analytic Tools Feedback Software User Testing Customer Experience 90

Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Localize your knowledge base.

Feedback Software 74

Feedback Software Analytic Tools Research Software Data Visualization 74

Userpilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy.

Feedback Software 71

Feedback Software Analytic Tools Customer Feedback Customer Experience 71

Roman Pichler

JANUARY 8, 2019

A digital product is commonly redeveloped for two reasons: It has accumulated too much technical debt or its technologies are outdated, but the product is still needed—be it to generate revenue, support other revenue-generating products, or automate business processes and increase productivity.

Product Research 221

Product Research Customer Experience User Testing Analytic Tools 221

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. But great documentation doesn’t happen by accident. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them.

Document 75

Document Analytic Tools Feedback Software User Testing 75

Userpilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. TL;DR Customer onboarding in financial services aims to integrate users into systems and educate them about product features, for example, in the banking sector.

Reporting Tools 92

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 92

Userpilot

APRIL 21, 2024

Here are some additional benefits of reducing your customer support load : Lower support costs – Dealing with piles of support requests and queries comes at a hefty cost. Drive customer satisfaction – When customers get help quicker, their satisfaction with your product goes up.

Feedback Software 84

Feedback Software Analytic Tools Data Visualization Customer Feedback 84

Userpilot

APRIL 1, 2022

What does the SaaS product localization process involve? How do you develop and implement a SaaS localization strategy? Product localization makes the product accessible to users in foreign markets with different languages and cultures. Payment system localization ensures local users can use payment methods they are used to.

Research Software 90

Research Software Feedback Software User Testing Product Research 90

Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Research Software 86

Research Software Feedback Software Analytic Tools Onboarding KPIs 86

Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support.

Feedback Software 80

Feedback Software Analytic Tools Research Software Data Visualization 80

Userpilot

JANUARY 17, 2024

Scaling SaaS is not for the faint of heart. If you do not scale, you will be unable to reach a new pool of customers and your competitors will leave you in the dust. If you scale prematurely, you may struggle to satisfy customer expectations. Trigger interactive walkthroughs to guide and support users.

Feedback Software 84

Feedback Software Research Software Analytic Tools User Testing 84

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? However, customer insights can help your teams understand all aspects of your B2B partners. However, customer insights can help your teams understand all aspects of your B2B partners. What are B2B customer insights?

Data Visualization 77

Data Visualization Analytic Tools Feedback Software Research Software 77

Userpilot

AUGUST 28, 2022

So let’s see what you can do to increase your customer value and retain loyal customers. In SaaS, customer value is a user’s perception of what your product or service is worth. Customer lifetime value is the total worth of a customer’s business throughout their relationship with you.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Product Innovation Educators

DECEMBER 16, 2024

How product managers can adapt core responsibilities across different organizations and contexts Watch on YouTube TLDR Through his research and practical experience at MasterCard, Nishant Parikh identified 19 key activities that define the role of software product managers. Why study the 19 key activities of software product managers?

Research Software 99

Research Software Feedback Software User Testing Product Research 99

Userpilot

NOVEMBER 30, 2022

In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! A knowledge base is a self-service support portal with different formats of resources that enable customers to troubleshoot their issues. Userpilot’s got you covered here.

Feedback Software 78

Feedback Software Analytic Tools Reporting Tools Data Visualization 78

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? Sounds simple, right? Not necessarily.

Feedback Software 99

Feedback Software User Testing Product Research Customer Experience 99

Userpilot

MAY 30, 2024

Looking to track and improve customer sentiment for your brand? This article provides a detailed guide, covering: What is customer sentiment, and why does it matter for your bottom line? Proven methods to collect valuable customer feedback , from surveys to social media monitoring. Ready to begin?

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization Research Software 80

Userpilot

SEPTEMBER 8, 2022

A help center is an in-app self-serve support system designed to help customers solve their problems inside the product. Having an in-app help center enhances customer satisfaction since customers don’t have to rush to contact customer support. What is a help center in SaaS?

Feedback Software 86

Feedback Software Customer Experience User Testing Customer Feedback 86

Userpilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. This is especially true when trying to implement an in-app support infrastructure within your platform. How to measure customer experience in fintech?

Analytic Tools 70

Analytic Tools Feedback Software Reporting Tools Data Visualization 70

Userpilot

SEPTEMBER 12, 2022

And how is it different from satisfaction? Customer delight is consistently exceeding your customer’s expectations across the entire journey. Customer satisfaction only requires you to meet customers’ expectations—whereas customer delight is about overdelivering. What is customer delight?

Feedback Software 88

Feedback Software Customer Experience Analytic Tools User Testing 88

Userpilot

JANUARY 20, 2024

Once a hypothesis is proven right, generate solution ideas and prioritize them in terms of impact and technical feasibility. Finally, implement the solutions and monitor their impact. Iterate on the feedback if necessary. Userpilot offers advanced analytics and feedback features. Heatmap analysis in Userpilot.

Feedback Software 96

Feedback Software Analytic Tools Research Software User Testing 96

Userpilot

FEBRUARY 6, 2023

In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. Trigger churn surveys when users want to cancel their accounts. Use natural language processing (NLP) tools to understand user sentiment.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Customer Feedback 87

Intercom, Inc.

DECEMBER 6, 2022

Whether we’re creating tools that improve personalization or strengthening our privacy and security, Intercom has always been committed to bringing a personal touch to every change we make to our product. Supporting the exchange of PDF documents on WhatsApp to save customers from having to switch channels to share necessary information.

Artificial Inteligence 129

Artificial Inteligence Feedback Software Data Visualization Customer Experience 129

Userpilot

AUGUST 23, 2021

Customer feedback is the key to turning detractors into promoters. Collect qualitative data by asking customers an open-ended follow-up question after an NPS survey. Respond to detractor feedback with empathy and personalized support. In-app experiences are more likely to engage customers than emails.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization User Testing 97

The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

Reporting Tools 125

Reporting Tools Agile Feedback Software User Testing 125

Userpilot

JULY 21, 2022

Personalized help resources tailored to the user’s needs. Constant improvement based on feedback. You can use Userpilot to: Build a customized support hub inside your app. Personalize your in-app support hub content based on user segments , user events, localization, and more. Documentation.

Feedback Software 86

Feedback Software Analytic Tools Data Visualization Customer Feedback 86