Customer Satisfaction Differentiation Messaging Software Improvement 
Intercom, Inc.
SEPTEMBER 21, 2022
Many of the old-fashioned ways support teams have delivered support in the past – such as using “do-not-reply” emails and keeping customers on hold for hours – just don’t cut it anymore. Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44%
Mironov Consulting
MAY 2, 2019
Unlike for major hardware, there is no perfectly accurate software spec. It’s impossible to completely describe every data validation check, option, logical branch, dialog box, pixel placement, error message and workflow without duplicating the code itself. Pricing based on customer value is mostly outward-looking. [6]
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