Remove Customer Satisfaction Remove Development Remove Technical Review
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Help desk metrics: Elevate your customer support with the right insights

Intercom, Inc.

For example, you might identify patterns in your attrition rates (metric), indicating whether or not your intention to increase customer satisfaction rates for the quarter (KPI) is on track. When reviewing this metric, remember to consider the nature of the conversations being held. Customer satisfaction.

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Mobile App Development for the Insurtech Sector: A Quick Guide

The Product Coalition

The term insurtech is the merger of insurance and technology. But given the fact that this industry demands different touchpoints for its clients, it is only appropriate for insurance companies to make their services more accessible and in turn, keep track of their customers via mobile apps. You purchase a car, and you insure it.

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What we shipped: 2018 year in review

Intercom, Inc.

This next chapter has already begun, with our new automation technologies like bots and the ability for our customers to connect Intercom with more of the other tools they use every day. In doing so, they have been able to unlock new efficiencies for their teams and their customers. What do you think of this year’s features?

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How Hiyacar is building a community with Intercom

Intercom, Inc.

Their Quickstart keyless technology means that workers can download a virtual key and start driving without needing to meet car owners. The flexibility of the Messenger has been crucial to Hiyacar’s success in driving customer satisfaction, allowing members to remain supported 24/7. Recent TrustPilot review.

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How to Optimize the Developer Experience for Monumental Impact

Speaker: Anne Steiner and David Laribee

As an innovative concept, Developer Experience (DX) has gained significant attention in the tech industry, and emphasizes engineers’ efficiency and satisfaction during the product development process.

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9 Customer Experience Software to Improve Customer Satisfaction

Userpilot

TL;DR Customer experience software helps you analyze, manage, and improve all facets of your product to boost customer satisfaction. Every customer experience solution focuses on a different aspect of improving customer interactions. Here are the features you can use to boost customer loyalty.

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4 Types Of Customer Satisfaction Survey And How To Create Them [+Examples And Questions]

Userpilot

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? With a tool like Userpilot , you can build and respond to customer satisfaction surveys directly in-app.