Userpilot

JULY 2, 2024

Data-driven companies are 58% more likely to hit revenue goals. This shows how important business analytics is for your product. Business analytics gives insights that help you make better decisions to improve your product. This article will show seven examples of business analytics to highlight its positive impact.

Data Visualization 93

Data Visualization Analytic Tools Customer Experience Customer Feedback 93

Alchemer Mobile

OCTOBER 19, 2023

By combining questions and reports from different surveys, you can view feedback across touch points, timeframes, and audience segments within a single report view. This allows you to save time while you deliver better data to drive decisions.

Data Visualization 130

Data Visualization Product Research Customer Feedback User Testing 130

Userpilot

OCTOBER 12, 2023

What are user data analytics? From this article, you’re going to find out about different types of user data analysis and how to develop a user data analytics strategy that will help your team make data-driven decisions to enhance customer and product experience.

Data Visualization 86

Data Visualization Analytic Tools Customer Feedback Customer Experience 86

Intercom, Inc.

OCTOBER 27, 2021

But there was one problem – there was no quick way to gain a complete , visual view of how the funnel was working for your business. When done right, these modern conversational support tools can supercharge your team’s capabilities and help you deliver personal, efficient support at any scale.

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Userpilot

AUGUST 24, 2024

Does the thought of quantitative data analysis bring back the horrors of math classes? But conducting quantitative data analysis doesn’t have to be hard with the right tools. Want to learn how to turn raw numbers into actionable insights on how to improve your product? Collecting and cleaning data.

Data Visualization 87

Data Visualization User Testing Product Research Analytic Tools 87

Userpilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. In this article, we’ll go through the main differences between both tools to help you understand which one is better for you. respectively. What is Heap?

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Reporting Tools 80

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Reporting Tools 87

Userpilot

OCTOBER 15, 2023

How do you leverage product analytics marketing automation to boost customer acquisition, retention, and account expansion? TL;DR Product analytics marketing automation involves using product analytics to track product usage and customer behavior to develop automated marketing experiences.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 84

Userpilot

AUGUST 30, 2024

Tired of spending big on third-party data providers and not getting the results you want? Say hello to direct data capture! By collecting data directly from your customers, you can cut down on costs, gain accurate insights, and maintain full control over your data. Gather direct data with user interviews.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Embedded Analytics 90

Userpilot

OCTOBER 19, 2024

According to the American Customer Satisfaction Index , with an ACSI score of 78.0, overall customer satisfaction in America was the highest it has ever been in Q1 2024. However, while some companies have managed to improve their customer satisfaction levels and benefit from it, many have not.

Customer Satisfaction 94

Customer Satisfaction Customer Experience User Testing Feedback Software 94

Userpilot

DECEMBER 12, 2022

What analytics functionality does Userpilot offer? How can product managers and other members of the product team benefit from Userpilot product growth insights ? Userpilot is a product growth platform that allows you to harness user data to drive customer engagement and product adoption. Are you ready to dive in?

Data Visualization 90

Data Visualization Analytic Tools Customer Feedback User Testing 90

Alchemer Mobile

APRIL 27, 2021

You can’t get new customers if people don’t trust your brand or product. And what people say and feel about your company, product, or service significantly impacts overall brand reputation. Third-party validation and peer recommendations matter more to people than a brand name alone when making a purchase decision. Love Ratio.

User Testing 245

User Testing Product Management Product Manager Customer Experience 245

Userpilot

JULY 13, 2023

Embracing customer satisfaction survey best practices is critical to driving business growth. You’ll consistently generate quality feedback and see how to act on them to improve the user experience. This, in turn, will motivate users to stay with your brand, driving long-term loyalty and retention.

Customer Satisfaction 79

Customer Satisfaction Product Research Feedback Software Customer Feedback 79

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 77

Data Visualization Analytic Tools Research Software Feedback Software 77

Usersnap

SEPTEMBER 21, 2021

How badly do you want to know if your customers are truly satisfied with your services? Getting this qualitative data can be tricky. A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base. Why Is a Customer Satisfaction Survey Important?

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

UX Planet

JANUARY 23, 2024

Master Google Analytics 4 for user behavior analysis, UX design optimization, and enhanced website performance to improve sales. Hi there, I was looking into Google Analytics 4 and found an article by Alice Emma Walker. If you know about Universal Analytics , it’s going away on July 1, 2024. It’s six years old.

Data Visualization 91

Data Visualization Analytic Tools User Testing UX 91

Userpilot

APRIL 18, 2023

It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. The 5 types of customer satisfaction survey questions are: 1. What is a customer satisfaction survey?

Customer Feedback 75

Customer Feedback User Testing Customer Satisfaction Customer Experience 75

The Product Coalition

JULY 29, 2022

The emergence and evolution of data science have been one of the biggest impacts of technology on enterprises. In short, there’s a need to implement technologies that can simplify data gathering, assorting, and managing, now more than ever. The most basic tool that drives ML is an algorithm. billion U.S. labeled and unlabeled.

Artificial Inteligence 182

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 182

Userpilot

JUNE 5, 2024

Are you on the lookout for tools that can help you improve customer retention ? There are quite a few solutions around, so it might be difficult to find, especially as we’re not talking about one specific set of tools but rather a whole range of different solutions covering a range of use cases.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Reporting Tools 85

Intercom, Inc.

MAY 19, 2022

For the last couple of years, the pandemic has forced organizations to adapt and make changes in how they grow, provide support, and retain customers around the world. With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. Martin Kõiva , Founder & CEO of Klaus.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention.

Product Research 88

Product Research Customer Satisfaction User Testing Customer Feedback 88

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? However, customer insights can help your teams understand all aspects of your B2B partners. TLDR B2B customer insights are the knowledge and information gained by companies that focus on businesses as individual customers.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Userpilot

AUGUST 12, 2024

Interested in customer segmentation analytics but don’t know where to start? We also cover: The benefits of customer segmentation analysis. Best segmentation and analytics tools. TL;DR Customer segmentation divides clients into groups with shared attributes for in-depth analysis and personalized experiences.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Reporting Tools 66

Userpilot

NOVEMBER 28, 2024

We’ve researched, tested, and curated a list of 10 top-rated session recording tools to help you unlock valuable user insights and build better digital experiences. Microsoft Clarity – Suitable for SMBs with no heavy analytics needs – 100% free. This article aims to simplify the decision-making process.

Analytic Tools 89

Analytic Tools Research Software Feedback Software Reporting Tools 89

Intercom, Inc.

MAY 25, 2021

The resulting study, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , found that: Messenger-based support is now the second most used support channel. 71% of support leaders and decision makers believe the pandemic will have an enormous or large impact on how they address customer support long term.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Userpilot

MARCH 31, 2023

Trying to reduce churn but don’t know where to start with customer attrition analysis? Customer attrition takes place when customers leave your product or service. While it’s not possible for customer churn to be zero, you can always keep it at an acceptable level by adopting the right tactics.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Customer Feedback 90

Userpilot

AUGUST 10, 2022

What is customer insight, and why is it essential for SaaS companies? As a product manager, you should collect customer insights to understand how users feel about your products and services. What part of the user journey makes them happy or upset? What is customer insight?

Data Visualization 87

Data Visualization Customer Feedback User Testing Customer Experience 87

Intercom, Inc.

SEPTEMBER 2, 2020

In the not-too-distant past, customer support was viewed as a cost center – a necessary, but non-profitable, part of a business. Today, more and more businesses are realizing the true bottom-line value that incredible customer service brings to a business – customer loyalty , retention, and advocacy to name but a few.

Onboarding KPIs 190

Onboarding KPIs Data Visualization Customer Experience User Friction 190

Userpilot

JULY 27, 2024

Wondering how data-driven customer segmentation can help your SaaS product grow? You will also see different examples of user segments and learn how to implement your segmentation strategies with Userpilot to improve customer engagement. Thanks to integrations , you can also use 3rd party data. To name just a few.

Data Visualization 95

Data Visualization Analytic Tools Customer Feedback Feedback Software 95

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

UX Planet

AUGUST 12, 2024

Deliveasy enhances delivery efficiency and customer satisfaction for Indian supermarkets with real-time tracking, route optimization, and detailed analytics. How might we streamline communication to improve customer satisfaction? From 2019 to 2022, MENA and Indonesia saw over 100% CAGR, while India had a 66% CAGR.

Data Visualization 87

Data Visualization Reporting Tools Analytic Tools Feedback Software 87

Userpilot

APRIL 24, 2024

What AI tools you can use. It also enhances their decision-making processes and provides insights necessary to personalize customer experiences , like onboarding flows for greater satisfaction and loyalty. There are also governance and ethical concerns, like data privacy or AI bias. AI analytics are coming soon.

Analytic Tools 67

Analytic Tools Feedback Software Data Visualization Reporting Tools 67

Userpilot

NOVEMBER 14, 2023

Omnichannel analytics enable teams to get a 360 view of user behavior at different touchpoints of the customer journey. In particular, it covers: What omnichannel analytics are Why it’s important to track How to implement your omnichannel analytics strategy Omnichannel analytics tools Let’s get right into it!

Analytic Tools 87

Analytic Tools Data Visualization Customer Experience Onboarding KPIs 87

Userpilot

MAY 22, 2023

Tracking cross-platform analytics is essential for product teams to see a complete view of customer behavior. TL;DR Cross-platform analytics is the activity of tracking and analyzing user behavior across multiple platforms or devices. When tracking user behavior on different platforms, it’s important to be consistent.

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Reporting Tools 76

Userpilot

SEPTEMBER 12, 2024

Dealfront is a platform designed to enhance sales and marketing efforts by providing teams with reliable and compliant B2B data. The company adopted Userpilot as a feedback platform to enable stakeholders to report issues with data accuracy. The data team then verifies and corrects the feedback, ensuring data reliability.

Data Visualization 83

Data Visualization Product Research Embedded Analytics Feedback Software 83

Userpilot

AUGUST 21, 2024

The secret lies in first-party data. This article will explore how to collect and analyze it effectively, diving into methods like feedback surveys, product analytics , and more. We’ll provide practical examples and actionable advice that will inspire you to create personalized user experiences based on data.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Research Software 82

The Product Coalition

MAY 18, 2022

processes, tools, products, and services. Continuous improvement, like agile development, refers to a different change model reinforcing traditional custom software development literature. Continuous improvement in the software outsourcing services faces challenges to the teams and team leaders and entails risks.

Reporting Tools 134

Reporting Tools Software Developers Software Development Feedback Software 134