Userpilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? We know it can be daunting to pick just one tool, that’s why we’ve created this listicle and compared 10 top tools and their features side by side, helping you make a faster decision.

Analytic Tools 100

Analytic Tools Feedback Software Reporting Tools Data Visualization 100

Alchemer Mobile

JUNE 15, 2024

It’s no surprise business is responding to the rapidly evolving field of Generative Artificial Intelligence (GenAI). It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers.

Artificial Inteligence 100

Artificial Inteligence Customer Experience Data Visualization User Testing 100

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends. Sign-up form of Userpilot.

Analytic Tools 94

Analytic Tools Data Visualization User Testing Reporting Tools 94

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM) is evolving at a remarkable pace. Gartner concurs, reporting that companies deploying AI as a business tool are projected to surpass 60% by the end of 2024.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Gainsight

SEPTEMBER 25, 2023

Customer Success Management has matured over the last decade to become a mission-critical practice that efficiently and effectively protects Net Revenue Retention (NRR) and fuels expansion pipeline. As such, Customer Success (CS) has grown to rely on mission-critical platforms that serve as a single source of truth for customer data.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. Artificial intelligence (AI) has begun to transform all facets of our professional and personal lives. The source predicted that the value would surpass $107.5

Data Visualization 107

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 107

Userpilot

JULY 20, 2024

Additionally, consider gaining professional experience in entry-level customer-facing roles like a sales associate or customer support executive. Looking into tools for customer experience managers? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

DECEMBER 21, 2023

This means cultivating customer loyalty is just as important as attracting new customers. Having the right tools to improve customer retention is vital for your company’s longevity and growth. Here are 11 of the best customer retention software to try for 2024! See our pricing or get a free Userpilot demo !

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Usersnap

SEPTEMBER 19, 2023

Well, you might not need a crystal ball anymore, because AI-driven data and customer insights are here to make your business dreams come true! With AI-powered customer insights, you’re not just serving customers; you’re creating experiences, building connections, and crafting success stories.

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

Userpilot

JUNE 27, 2024

While things look challenging, using the right tools can help product specialists simplify their jobs. Here are a few tools that can come in handy: Best tool for product growth: Userpilot – This full-stack digital adoption platform lets you design flawless in-app experiences for new users and secondary onboarding.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JUNE 17, 2024

Podcasts : Sharpen your leadership skills with “Fearless Product Leadership,” gain industry insights with “Product People” and “Product Hunt Radio,” learn productivity hacks with “Beyond the To-Do List,” and get inspired by product leaders on “100 PM.”

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Intercom, Inc.

JANUARY 31, 2023

The possibilities to automate and streamline processes for support reps seem endless, but the success of generative AI in this space will ultimately depend on its ability to deliver real value for customer service teams and customers alike. Where are we headed in the world of customer service?

Generative AI 129

Generative AI Customer Experience ChatGPT Artificial Inteligence 129

Userpilot

JULY 24, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. They often collaborate with other teams, including customer service, marketing, product, and sales. Book a demo today!

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Data Visualization 52

Userpilot

JULY 28, 2024

Here are a few tips to help you become a successful CX manager: Embrace a customer-first mindset Champion customer advocacy Be a team player Predict problems and brainstorm solutions Adapt to changing times Grow your network Looking into tools for customer experience managers? Book a demo to see it in action!

Customer Experience 52

Customer Experience Data Visualization Analytic Tools Feedback Software 52

Userpilot

JUNE 27, 2024

While things look challenging, using the right tools can help product specialists simplify their jobs. Here are a few tools that can come in handy: Best tool for product growth: Userpilot – This full-stack digital adoption platform lets you design flawless in-app experiences for new users and secondary onboarding.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 88

ChatGPT Data Visualization Onboarding KPIs Research Software 88

Gainsight

SEPTEMBER 8, 2023

Check out our findings in the Evolution of Customer Success Report: Role Expansion and Compensation in 2023. See where you stack up against industry averages in our Compensation Survey Benchmark tool. Here are a few highlights from the report. They guide customers on how to leverage its features to maximize value.

Data Visualization 52

Data Visualization Product Research Reporting Tools Customer Experience 52

Userpilot

JULY 17, 2024

A CX manager’s career usually starts with an entry-level role like a customer service representative or sales associate. You can also transition into a CX manager’s role from other positions, such as marketing manager and customer insights analyst. The median annual salary is $77,204. Book a demo to see it in action!

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Data Visualization 52

Userpilot

JUNE 12, 2024

If you’re seriously considering growing in your product owner career, there are certain tools that you definitely need to know of. These tools don’t just relate to product management but instead cover a wide variety of skills, from task collaboration to making data analysis easier. Looking into tools for product owners?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52

Userpilot

JUNE 12, 2024

While things look challenging, using the right tools can help product specialists simplify their jobs. Here are a few tools that can come in handy: Best tool for product growth: Userpilot – This full-stack digital adoption platform lets you design flawless in-app experiences for new users and secondary onboarding.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JULY 23, 2024

Here are some of the most common: The Kano model divides features into basic needs, performance features, and delight factors to prioritize based on customer satisfaction. The Product Tree is a visualization tool that presents the hierarchy of features, from core systems to future enhancements.

Feedback Software 96

Feedback Software Product Research User Testing Customer Experience 96

Gainsight

SEPTEMBER 19, 2023

Customer success is no longer an afterthought—it’s a strategic imperative. To ensure your customers are not just satisfied but thriving, you need the right tools in your arsenal. Enter the Customer Success Platform, a multifaceted solution designed to empower your team and drive customer satisfaction.

Generative AI 52

Generative AI Data Visualization Artificial Inteligence User Testing 52

UX Studio

APRIL 5, 2024

Thanks to generative AI tools, those days are as gone as dial-up internet. With the rise of readily available generative AI tools, it is now possible to create large bodies of text in a matter of seconds. Also, we’ll provide our likes and dislikes of the UX solutions used in these tools.

Research Software 50

Research Software Feedback Software Data Visualization User Testing 50

Userpilot

JULY 22, 2024

A well-executed expansion strategy leads to increased sales and market share, improved customer satisfaction , and better competitive advantage. Product expansion offers a range of potential benefits to businesses, including: Improved customer satisfaction : Expanding your product line improves your ability to satisfy customer needs.

Research Software 80

Research Software Feedback Software Analytic Tools User Testing 80

The Product Coalition

MAY 23, 2023

Conversational UI: The Game-Changer in Data Interaction and Application Design We all by nature are social animals and enjoy conversation and interaction. The emergence of conversational UI represents a leap in that direction that will reshape and redefine how we all will interact with data and information in the future.

Data Visualization 101

Data Visualization Finance Customer Experience Travel 101

Lenny Rachitsky

JULY 9, 2024

However, these abstract benchmarks don’t tell us how much of your job AI is able to potentially replace, now or in the near future—which is really what we care about. As a result, most people underestimate how close ChatGPT and other tools are to replacing the work of a human. ’s capabilities.)

Reporting Tools 109

Reporting Tools Product Research Research Software Feedback Software 109

Userpilot

JULY 24, 2023

Thankfully, you can get all the data you need by speaking to your existing customers or those of your competition. Then, use the data you acquire to create your ideal user persona. These personas should capture the customer’s demographics, pain points , and how your product aims to help them.

Product launches 83

Product launches User Testing Product Research ChatGPT 83

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM)—and virtually every area of business—is evolving at a remarkable pace. That’s why we put together the Essential Guide for How to Leverage AI as a CS Leader.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Userpilot

FEBRUARY 21, 2024

In SaaS, the top data analytics trends can either be a revolution or just fluff. So what are the trends in the data analytics landscape that are actually important for product management ?

Data Visualization 78

Data Visualization Analytic Tools Research Software Artificial Inteligence 78

Userpilot

AUGUST 15, 2023

Customer retention rate : The percentage of customers you retain over a period. In SaaS, this often refers to customers who immediately renew their subscription plan. Customer Satisfaction Score : Tracks how happy customers are with your new product. Get user insights through feedback surveys.

Product launches 80

Product launches User Testing Feedback Software Research Software 80

Userpilot

APRIL 15, 2024

Artificial Intelligence is revolutionizing how SaaS product teams work by increasing efficiency and productivity, reducing costs, and most importantly, facilitating data-driven decision-making. In this article, we look at how you can use AI to gain in-depth customer insights and how to leverage them to improve the product.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Research Software 101