Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. Send CSAT surveys to measure overall customer satisfaction with your product.

Customer Satisfaction 98

Customer Satisfaction User Testing Customer Experience Data Visualization 98

Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

Data Visualization 97

Data Visualization Customer Satisfaction Analytic Tools User Testing 97

Userpilot

MAY 31, 2024

Would you like to learn how to design a SaaS metrics dashboard for your team without any coding? In the article, you will find examples of various SaaS dashboards and learn how to create them with Userpilot analytics. In Userpilot, click Dashboards in the menu and click the ‘ Create New ’ button. Let's dive in, shall we?

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Dashboard 105

Userpilot

JANUARY 31, 2023

Wondering what customer satisfaction benchmarking is in SaaS and how your business compares to other SaaS companies? You can then make more informed decisions to improve customer satisfaction and retain more customers. TL;DR Customer satisfaction measures how satisfied your customers are with your products.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools Customer Experience 98

Userpilot

SEPTEMBER 7, 2023

It’s crucial to stay updated with the latest trends in customer analytics to better understand customers and make the most out of collected data! So, let’s see 8 critical trends you can follow to stay on track with the changes and how you can apply them to achieve product growth.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools User Testing 105

Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. This guide will walk you through what it is, why you need one, and how to build your very own dashboard. TL;DR A SaaS dashboard can be used to track important metrics and key performance indicators.

Onboarding KPIs 105

Onboarding KPIs Data Visualization KPI Dashboard 105

Userpilot

NOVEMBER 7, 2024

Health scoring system : Create customizable health scorecards for tracking customer satisfaction, engagement, and other key metrics. Main features: Customer 360 view, with customer segmentation , profiles, etc. Customer health scores and analytics. Custom triggers. Custom alerts and triggers.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

APRIL 18, 2023

It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. The 5 types of customer satisfaction survey questions are: 1. What is a customer satisfaction survey?

Customer Feedback 98

Customer Feedback User Testing Customer Satisfaction Customer Experience 98

Userpilot

NOVEMBER 9, 2022

NPS vs CSAT surveys: which is better for measuring customer satisfaction? The short answer is both since each method analyzes customer loyalty but at a different depth. So, let’s break it down and study what method is best for measuring user sentiment and why. Measures and improves customer loyalty.

Customer Satisfaction 98

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 98

Userpilot

MAY 8, 2024

Wondering how to build a customer success dashboard for your team? From the article, you will learn what a customer success dashboard is, why you need it, and what metrics it should include. And how to build a dashboard for your customer success team using Userpilot analytics ! Let’s dive right in!

Data Visualization 105

Data Visualization Dashboard Onboarding KPIs Analytic Tools 105

Userpilot

JANUARY 8, 2024

A product adoption dashboard helps you visualize key adoption metrics so you can make data-driven decisions and boost user engagement. In this article, we cover the following: Why you need a product adoption dashboard. Steps to measure adoption using a comprehensive dashboard. Understand how users adopt new features.

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Analytic Tools 105

Userpilot

FEBRUARY 28, 2023

Wondering how an NPS dashboard can help you track customer loyalty? While Net Promoter Score (NPS) measures customer satisfaction and loyalty, NPS surveys give you valuable customer feedback that you can analyze to gauge user sentiment about your product. This is where the NPS dashboard comes in.

Data Visualization 98

Data Visualization Dashboard Customer Feedback User Testing 98

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention.

Product Research 98

Product Research Customer Satisfaction User Testing Customer Feedback 98

Userpilot

MARCH 9, 2025

The long answer: once you know what your customers want, you reduce the risk of product failure. Instead, you can build products with a better product-market fit that address all user demands and improve customer satisfaction. For example, 71% of customers now expect far more personalization than before.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

DECEMBER 31, 2024

Custom dashboards to track key metrics at a glance. Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Session replays to see how users navigate your product. 15+ survey templates (NPS, CES, user satisfaction surveys, etc.) for collecting user sentiment data.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

NOVEMBER 14, 2024

Feature adoption (users who use more advanced features). Customer satisfaction score and customer loyalty (NPS). With Userpilot, you can segment users based on multiple criteria, including: Demographics, like age, language, or location. You can then visualize the data as trends, funnels, paths, and heatmaps.

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Userpilot

DECEMBER 13, 2022

A product analytics dashboard helps you visualize user behavior, so you can make informed decisions on how to improve product engagement. In this article, we cover the following: Why you need an analytics dashboard. The types of metrics to track in your dashboard. The most common analytics dashboards in SaaS.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Dashboard 98

Userpilot

JULY 4, 2024

Using analytics tools like sentiment analysis , heatmaps , cohort analysis, and analytics dashboards to track key performance indicators. Turning actionable insights into marketing strategies by improving user engagement and customer satisfaction based on analysis results. How to measure product performance?

Data Visualization 111

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 111

Intercom, Inc.

APRIL 13, 2022

We surveyed almost 300 support leaders across a range of industries including software, finance, retail, and education to discover the key trends emerging in the customer support space. The data is revealing: businesses are investing more in measuring the impact of their customer service. And that investment is paying dividends.

Data Visualization 118

Data Visualization Reporting Tools Customer Communications Customer Experience 118

Userpilot

FEBRUARY 21, 2024

In SaaS, the top data analytics trends can either be a revolution or just fluff. So what are the trends in the data analytics landscape that are actually important for product management ? Plus, analytics allows companies to unlock new growth opportunities, enhance user satisfaction , and ultimately, increase revenue.

Data Visualization 102

Data Visualization Analytic Tools Research Software Artificial Inteligence 102

Intercom, Inc.

MARCH 16, 2021

But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. No support team should ever be an island.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? With the rapid growth of technology, each year brings with it new trends. A UX design trend occurs as a result of a change in user behavior or the adoption of new technologies. UX design trends keep UX designers informed and help them understand the market direction.

Feedback Software 116

Feedback Software UX User Testing Embedded Analytics 116

Reveal

DECEMBER 23, 2024

Not knowing their advantages and relationships, places you at a severe disadvantage with a crucial lack of visibility and end-user satisfaction. After implementation, product analytics tracks how users interact with the embedded features, giving you continuous feedback to refine and optimize.

Data Visualization 64

Data Visualization Embedded Analytics Analytic Tools Feedback Software 64

Userpilot

APRIL 17, 2024

A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization. Userpilot offers in-app surveys , user action tracking, and behavior analysis to provide granular insights and improve user experience and product development.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Alchemer Mobile

FEBRUARY 2, 2021

DESIGN A DASHBOARD FOR RECORDING AND ANALYZING YOUR METRICS AND KPIS. This performance dashboard lays out all of your metrics in one place to keep you both goal-oriented and accountable to your success metrics. MONITOR FEEDBACK STREAMS, REVIEWS, AND SOCIAL SIGNALS TO ASSESS CUSTOMER SATISFACTION.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

FEBRUARY 29, 2024

Apart from these steps, here are proven best practices to improve your feature usage analysis: Segment users for a more relevant analysis. Use data visualizations to easily identify trends. Collect user feedback to understand what they think of a new feature. You can also use trends to visualize usage data in Userpilot.

Data Visualization 104

Data Visualization Onboarding KPIs Analytic Tools Customer Satisfaction 104

Userpilot

AUGUST 24, 2024

With Userpilot , you can auto-capture in-app user interactions and build analytics dashboards. Quantitative data is easily comparable because you can identify trends , patterns, correlations, and differences within the same group and KPIs over time. Surveys, on the other hand, can capture user satisfaction levels.

Data Visualization 105

Data Visualization User Testing Product Research Analytic Tools 105

Userpilot

JUNE 11, 2024

Let’s explore the most important metrics (you can check their benchmarks here ): User activation rate : Measures how effectively onboarding converts new users into active users. Time-to-value : Tracks how quickly users realize the value of the product. Customer churn rate formula.

Onboarding KPIs 102

Onboarding KPIs Data Visualization Product Marketing Customer Satisfaction 102

Usersnap

FEBRUARY 24, 2025

Engaging in a well-structured product discovery process enables teams to move beyond assumptions and build solutions that drive true user satisfaction. Conducting user research , including surveys and interviews, is essential for understanding target users and refining product features. Is this affecting your team?

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Userpilot

FEBRUARY 25, 2025

This reduces support costs, improves customer satisfaction, and accelerates the iteration cycle. How user session analysis can turn observations into improvements Understanding user behavior isn’t primarily a technical challenge. They’re not struggling with export functionality.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Userpilot

APRIL 16, 2024

TL;DR End-user behavior monitoring involves observing how users engage with a product. It tracks in-app user activity to identify trends in user behavior and devise ways to improve the overall experience. Tracking user behavior offers several benefits, including increased product stickiness and reduced churn.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

OCTOBER 31, 2024

Online review tools : Tools that help you collect, manage, and showcase customer reviews to build credibility and enhance your online reputation. Social listening tools : Software for monitoring online conversations, brand mentions, and trends. Userpilot features outstanding feedback and analytics capabilities. Userpilot heatmap.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

APRIL 30, 2024

Both of these directly influence product development and help keep up with market trends. Feature development : Product feedback can directly help with feature prioritization , allowing product teams to focus on what users want. Product feedback should be categorized and reviewed to identify trends. Userpilot NPS dashboard.

User Testing 104

User Testing Customer Feedback Feedback Software Data Visualization 104

Userpilot

AUGUST 18, 2022

In this article, we cover the top CX trends in SaaS today, with real-life examples to inspire your customer-centric approach. TLDR; Customer experience (CX) is the overall impression that customers have when interacting with your product. Positive customer experiences result in improved customer retention and loyalty.

Feedback Software 98

Feedback Software Data Visualization Embedded Analytics User Testing 98

Userpilot

MARCH 4, 2025

For instance, a basic tool might sample 10% of user sessions and extrapolate trends, missing critical friction points. Robust real user monitoring solutions, like Userpilot , capture 100% of interactions, ensuring you see the full picture: every hesitation, every bottleneck, and every Aha moment.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Customer Feedback 52

Userpilot

MARCH 5, 2025

Factors I consider when evaluating customer analytics tools Important core features Analytics dashboards : Provide real-time visualizations of key performance indicators (like active users and page views) at a glance, so you can easily track changes. Userpilot Best for: Best all-in-one customer analytics platform G2 rating: 4.6/5

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52