Userpilot

DECEMBER 18, 2024

Funnel analysis : Track users through various stages of the conversion funnel (from sign-up to paid user) and uncover any drop-off points where users churn. Page load time & performance metrics : Measure how quickly your application loads and performs, which directly impacts user satisfaction and retention.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

NOVEMBER 7, 2024

Health scoring system : Create customizable health scorecards for tracking customer satisfaction, engagement, and other key metrics. Main features: Customer 360 view, with customer segmentation , profiles, etc. Customer health scores and analytics. Custom triggers. Custom alerts and triggers.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

FEBRUARY 24, 2021

Use the “Show customer satisfaction” view to generate a color-coded summary of customer satisfaction rates by topic. This handy visualization can help you identify specific topics where support reps may need more assistance to meet customer expectations. Create detailed new dashboards with custom reports.

Data Visualization 243

Data Visualization Reporting Tools User Testing Customer Experience 243

Userpilot

FEBRUARY 4, 2025

This user metric is crucial because the faster users perceive value, the more likely they are to stay engaged and adopt your product. On the contrary, a long TTV may lead to user frustration and drop-offs because the product didnt meet their expectations. User stickiness formula. Time to value.

Onboarding KPIs 59

Onboarding KPIs Data Visualization Customer Feedback Customer Experience 59

Userpilot

JUNE 28, 2023

To help you understand your different user personas , your customer feedback questions should reveal your users’ jobs , goals, and objectives with your product. To analyze customer experiences , your customer feedback questions should gauge overall customer happiness with your product or service.

User Testing 98

User Testing Customer Feedback Customer Satisfaction Feedback Software 98

Userpilot

FEBRUARY 28, 2023

Wondering how an NPS dashboard can help you track customer loyalty? While Net Promoter Score (NPS) measures customer satisfaction and loyalty, NPS surveys give you valuable customer feedback that you can analyze to gauge user sentiment about your product. This is where the NPS dashboard comes in.

Data Visualization 98

Data Visualization Dashboard Customer Feedback User Testing 98

Indicative

JANUARY 6, 2021

An integral part of Leader status, Indicative’s high satisfaction rating draws on top-tier scores in the following categories: Quality of Support – Indicative scored 90%. Meets Requirements – Indicative scored 84%. Ease of Use – Indicative scored 86%. Ease of Admin – Indicative scored 89%.

Data Visualization 101

Data Visualization Customer Satisfaction Reporting Tools Customer Experience 101

Alchemer Mobile

FEBRUARY 2, 2021

We’ve categorized these 30 steps as pre-launch, launch, and post-launch, but the list is designed to be modified to meet your needs. As these tools will continue to prove invaluable long after release, as we’ll see later on in this checklist, we recommend investing early on in a tool that meets the needs of both you and your customers.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

NOVEMBER 14, 2024

Customer expansion through add-ons Add-ons are additional features that enhance core product functionality. For example, Zoom offers add-ons like audio conferencing, cloud storage, large meetings, or premium support. These are available only to paying customers. Customer expansion types: Zoom add-ons.

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Alchemer Mobile

JUNE 4, 2019

This in-app analytics tool helps companies make data-driven iterations to their apps and gain a better understanding of how product changes impact customer satisfaction. The integration between mParticle and Apptentive allows mobile app providers to build a bond with their customers through the data that defines them.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

UX Planet

MARCH 4, 2025

NPS survey dashboard in UsrGuiding tool. In reality, UX is multidimensional, and it requires multiple qualitative and quantitative metrics like task success rate, user satisfaction score, and summary of user reviews. Meet our brand new design. How NPS is calculated. NPS alone doesnt cover theseareas.

Data Visualization 72

Data Visualization UX User Testing Customer Experience 72

Reveal

DECEMBER 23, 2024

Not knowing their advantages and relationships, places you at a severe disadvantage with a crucial lack of visibility and end-user satisfaction. The Strategic Benefit: Once gaps are addressed, product analytics tracks how users interact with the changes, measuring success.

Data Visualization 64

Data Visualization Embedded Analytics Analytic Tools Feedback Software 64

Userpilot

JULY 4, 2024

Using analytics tools like sentiment analysis , heatmaps , cohort analysis, and analytics dashboards to track key performance indicators. Turning actionable insights into marketing strategies by improving user engagement and customer satisfaction based on analysis results. Checking NPS results with Userpilot.

Data Visualization 111

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 111

Userpilot

JUNE 11, 2024

Let’s explore the most important metrics (you can check their benchmarks here ): User activation rate : Measures how effectively onboarding converts new users into active users. Time-to-value : Tracks how quickly users realize the value of the product.

Onboarding KPIs 102

Onboarding KPIs Data Visualization Product Marketing Customer Satisfaction 102

Intercom, Inc.

SEPTEMBER 2, 2020

After we fix the issue in the ticket, we fix it again in one of those other areas to enable future customers to reach solutions on their own.”. Meeting rising customer expectations (?? It will come as no surprise that customer expectations are higher than ever. From customer satisfaction to customer delight.

Onboarding KPIs 190

Onboarding KPIs Data Visualization Customer Experience User Friction 190

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

Usersnap

FEBRUARY 24, 2025

Asking the right product discovery questions helps uncover the deeper needs driving user behavior and expectations. Without a clear understanding of these factors, products risk failing to meet real-world demands. Insights into user behavior guide decision-making, ensuring solutions align with expectations.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Userpilot

MAY 21, 2024

Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals. By following the principles, you can increase customer satisfaction, loyalty, and retention.

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Intercom, Inc.

APRIL 7, 2020

This way, they have the most important information they need when they log in to our dashboard – even if they don’t check their email, which we do update them continuously through our marketing automation solution.”. Healthcare startup accuRx is one of our customers that have seen their support volume go up by 10x.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

APRIL 17, 2024

Qualtrics provides enterprises with advanced survey capabilities and analytics to drive product differentiation and user satisfaction through deep insights. Typeform enhances data collection with interactive, beautifully designed forms that integrate seamlessly into workflows, boosting user engagement. Amplitude journey report.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

APRIL 30, 2024

Feature development : Product feedback can directly help with feature prioritization , allowing product teams to focus on what users want. Retention : Addressing pain points can increase user satisfaction, which overall reduces churn and increases customer retention. They tend to meet people where they are.

User Testing 104

User Testing Customer Feedback Feedback Software Data Visualization 104

Userpilot

MARCH 12, 2024

Examples of company activity metrics include customer satisfaction score, revenue, and profit margin. How can you measure your success in meeting those goals? They include key business impact, satisfaction, and retention metrics. Detractors (0-6) : Dissatisfied users who leave negative reviews about your product.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 105

Product Talk

DECEMBER 13, 2023

Even in the best circumstances, it can be tough to find an outcome that meets these criteria. And when you add other limiting factors, like having a small number of users or a long sales cycle, arriving at a good outcome is even trickier. Thomas shared a few screenshots from his dashboard to help illustrate his learnings.

Data Visualization 299

Data Visualization Analytic Tools Reporting Tools Technical Review 299

Userpilot

JULY 10, 2024

A customer experience strategy revolves around tracking customers’ sentiments and perceptions about interactions with your brand across all touchpoints and aims to improve customer satisfaction. Customer experience has a broader scope, covering all customer perceptions.

Customer Experience 110

Customer Experience User Testing Customer Feedback Data Visualization 110

Userpilot

MAY 7, 2024

Determine when and how you’ll get back to the user to inform them about changes. You should track customer metrics over time to determine your VoC program’s success, some include: Net Promoter Score. Customer satisfaction score. Customer effort score. Measure customer satisfaction with a short survey.

Product Research 102

Product Research Data Visualization User Testing Customer Feedback 102

Userpilot

MAY 23, 2024

User engagement rate. Customer satisfaction score (CSAT). Customer lifetime value (LTV). Userpilot offers 4 predesigned analytics dashboards for tracking important metrics in one place: Product Usage , New Users Activation , Core Feature Engagement, and User Retention dashboard. Churn rate.

Data Visualization 105

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 105

Userpilot

APRIL 22, 2024

TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Offering end-user support is beneficial to your business because it helps enhance the customer’s experience, improve customer satisfaction , build product loyalty , and reduce churn.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JUNE 4, 2024

TL;DR Customer behavior analysis involves studying how users interact with a product to understand their needs, motivations, and pain points. Analyzing customer behavior helps make data-driven decisions, identify friction points in the user journey, and increase customer satisfaction and retention.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Userpilot

JULY 2, 2024

Tracking customer behavior improves marketing, enhances user experience , and boosts customer satisfaction and loyalty. Use predictive analytics on user data to forecast churn. Monitor with a churn prevention dashboard to improve retention. This enhanced customer experience through direct communication.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Customer Feedback 105

Userpilot

FEBRUARY 20, 2024

Thus, it has a higher chance of ensuring user satisfaction and retention. Find product-market fit : By analyzing user interactions, feedback , and needs, you’re better positioned to tailor your product to meet those demands more precisely, enhancing product-market fit. Userpilot ‘s product usage dashboard.

Data Visualization 105

Data Visualization Feedback Software User Testing Research Software 105

Userpilot

APRIL 21, 2024

Are you using in-app customer support to resolve your users’ issues faster and streamline the support process? By integrating customer support directly into your software app or website, you can: Boost user retention. Improve customer satisfaction. Offering in-app support in Userpilot.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

Userpilot

MARCH 19, 2024

TL;DR User experience optimization means understanding how users engage with your product to make their experience more enjoyable. Constant UX optimization is important because it improves user satisfaction , improves user engagement metrics, and drives customer loyalty.

Customer Experience 105

Customer Experience User Testing Research Software Feedback Software 105

Userpilot

MARCH 30, 2025

Dashboards. Custom reports for tracking key metrics like feature engagement, session duration, and drop-off points. You can track key metrics on mobile engagement with custom dashboards. Visual representations of where users tap, swipe, and engage most frequently in the app. Custom feedback surveys.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Reporting Tools 66

Userpilot

MARCH 25, 2024

User sentiment analysis is the process of collecting user feedback data and analyzing the sentiment and intent behind it using tools like natural language processing. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

Userpilot

JULY 16, 2024

Providing a great product experience helps SaaS companies reduce churn and improve product management metrics like customer satisfaction and customer lifetime value. Not to be confused with customer experience , which is broader and envelops all interactions a user has with your company, not only those specific to the product.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Research 105

Userpilot

APRIL 26, 2024

The must-have features for customer tracking software in 2024 are: The ability to track customer data regarding their behaviors during events. Have built-in and custom analytics dashboards for easy data visualization. User segmentation to review how your different customers behave according to demographics and segments.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Userpilot

AUGUST 16, 2023

In-app surveys, such as NPS and CSAT , can track customer satisfaction levels , and you can deploy retention strategies for low-scoring users. Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98